International Private Medical Insurance Magazine: Air Ambulance, Medical Assistance, Travel Assistance, Healthcare, Insurance, Expatriate Health Insurance, Patients Insurance, Travel Insurance, Private Medical Insurance, Health Insurance, Travel, Technology, News, 4/4/2012.
Acme Packet(R) APKT -2.62% , the leader in session delivery networks, today announced that Europ Assistance, a leading insurance provider of home and family health, travel and automotive care services, selected Acme Packet to help maximize the benefits from its newly deployed SIP trunk. Europ Assistance is using the Acme Packet Net-Net Enterprise Session Director for border control and session management to extend secure, efficient and reliable communications across its Avaya-based contact centers and mitigate service incompatibilities while safeguarding IT assets.
"Through Acme Packet's enterprise session border controller (E-SBC), we were able to deploy our new SIP trunking solution in one day and immediately begin realizing a 50% reduction in our international calling costs, plus reduced operational expenditures," said Jose Luis Alonso, systems manager, Europ Assistance Espana. "The E-SBC has increased our core business profits by reducing costs without compromising call quality or customer satisfaction. After implementing Acme Packet's solution, we saw a full return on investment in only two months." "Forward-thinking and innovative companies like Europ Assistance are investing in IP telephony for their contact centers and benefiting from the lower costs and increased flexibility offered by SIP trunking services," said Mario Oliveira, vice president of Europe, Middle East, and Africa, and Caribbean and Latin America sales, Acme Packet. "Our E-SBCs provide adaptable, future-proof SIP technology to help Europ Assistance quickly and efficiently achieve their core business targets, as well as strategically prepare for the evolution of communications."
The Acme Packet Net-Net Enterprise Session Director accelerated Europ Assistance's SIP trunking initiative by providing session management and interoperability between its Avaya contact center systems and the SIP trunk service, as well as overcoming service quality and security challenges that can slow SIP trunking initiatives and cause poor customer service. The Acme Packet E-SBCs enabled Europ Assistance's call centers to provision its SIP trunking service in hours, rather than days. Acme Packet E-SBCs secure Europ Assistance's network border and help safeguard its IT assets by protecting against network overloads and external attacks. The Net-Net Enterprise Session Director also helps ensure reliable access to SIP trunking services by routing around failures and providing quality of service. Quobis, a leading Spanish system integrator for service providers, contact centers, and enterprises, fully integrated the Net-Net Enterprise Session Director with Europ Assistance's SIP trunking service.
Europ Assistance Selects Acme Packet for Session Border Control and Session Management in Its Contact Center
Ground Ambulance Transport Companies come in different shapes and sizes and you must ensure you source a ground ambulance company with superior service and no hidden costs. Some Ground ambulance companies do have hidden fees and it is important to read the small print when sourcing a ground ambulance provider.