Claims and emergency medical assistance provider, CEGA, is to offer its customers the UK's first full service claims and assistance solution that unites travel and private healthcare claims and emergency medical assistance - thanks to its significant investment in new technology. The new integrated system optimises customer satisfaction and claim resolution times by holding claims, assistance and sales data on a single platform. The technology also enables CEGA to offer an on-line self-service portal for clients and end users.
“This investment enables CEGA to provide a seamless, efficient and integrated claims and assistance service; further reinforcing our clients’ brand values. It demonstrates CEGA’s commitment to be at the forefront of customer service technology,” says CEGA’s Director of Development, Neil Heasman.
For more information, please contact: Simon West, Marketing and Quality Service Manager, CEGA Group Services - 01243 621000 x 1593 firstname.lastname@example.org
With nearly 40 years’ experience, CEGA Group Services is one of the leading independent global claims and assistance providers for the insurance market. Claims handling, travel risk management, medical assistance, cost containment and air ambulance services are all managed from one location, which means that CEGA is able to provide a fully integrated, cost effective, end to end service. CEGA is the only travel assistance service provider to operate its own air ambulance fleet, and, by utilising the skills of highly experienced in-house teams of medical and insurance specialists, has become expert in the care v cost balancing act.