iPMI Magazine Speaks With Marie-Christine Exon-Gallé and Sophie Walker About iPMI Claims and Cost Containment

International Private Medical Insurance Magazine speaks with Marie-Christine Exon-Gallé and Sophie Walker from EW Claims Consulting. Marie-Christine Exon-Gallé ("MC") is a highly motivated bi-lingual, professional, senior Manager and an expert in global private medical insurance as well as the medical assistance sector in particular with exceptional proven experience and success in the Assistance-Claims industry over 30+ years. MC has built up a respected track record in these market sectors. She possesses an in-depth knowledge of Travel insurance, iPMI and an extensive understanding of its practical and technical aspects, as well as the implications of these areas to providers. MC has a detailed knowledge of the business operating environment including contact centres, project work, global assistance/claims facilities from concept to implementation through to operation. Sophie Walker is a successful senior Claims Manager with excellent knowledge of the PMI & iPMI market sectors gained over some 15 years experience. She is renowned for her commitment to professional customer service delivery combined with a high quality technical claims management capability to ensure claims leakage is minimised. Sophie has successfully built and managed a claims team all the way from a single site small department to a global multi-site fully functional claims operation. She has overseen the introduction of new claims systems and has introduced many effective quality practices as well as procedures globally both internally and externally for appointed TPAs.