Marmassistance provides a wide range of assistance services in Turkey, as well as the region of the Caucasus, the Balkans, the Middle East and Central Asia, to the clients of International Travel & Health Insurance Companies. The scope of marmassistance’s services are formulated to parallel the requirements of its partner members and to achieve the utmost success and satisfaction. With its multi-lingual medical and technical professionals, the marm assistance Alarm-Center is ready to provide "round-the-clock" assistance. The alarm center is comprised over 80 staff members, including 8 physicians, nurses, social workers, logistical experts, communication specialists and support personnel, in order to render assistance services of the highest quality. marmassistance has an in-house-developed infrastructure of high performance to include an Intranet. Marmassistance procedures and principles are defined in accordance with ISO-9001:2000 Quality Management System (TÜV); certified since 2003, updated to ISO-9001:2008 in 2010.