In a way prescient of how health services will need to be delivered in future, international health plan provider Integra Global has worked with Medelinked to provide a secure online platform that empowers its customers to take control of and manage their healthcare and health state; and to view, update and provide trusted medical professionals with tailored access to their cloud-based personal medical records - all whist increasing the efficiency of the administrative process for more effective health delivery.
Integra Global specialises in providing health plans to organisations composed of increasingly mobile individuals that have with unique health protection needs, such as expatriates, marine professionals and specialised risks. The health plans provide peace of mind that if the individuals need urgent medical treatment anywhere is the world, Integra Global will be able to provide it for them.
With such a responsibility to his customer, Philip Catterton, Integra Global’s founder and managing director, spotted early on that emerging mobile technologies and integration with the company’s core systems could take the service offered to Integra Global’s customers to a new level whilst offering step changes in efficiency in the way the services were delivered.
Access to a unique integrated support environment
Now customers with the Integra Global International Health Plan use the Medelinked platform and customer smartphone app to access a unique integrated support environment featuring: their securely stored personal medical records; the ability to get immediate access to emergency medical assistance, advice and support services wherever they are located in the World.
Using the system, Integra Global is also able to provide pre-primary care by sending push notifications and information straight into the app to help with health state management and good health and fitness behaviour.
IntegraGlobal International Health Plan app
For Integra Global's customers the International Health Plan `yourHealth` app is easy to access. It is integrated with Apple Health, available as an app for Apple iOS via the iTunes app store and Android via Google Play.
To build medical history yourHealth immediately enables individuals to record a range of medical details including allergies, conditions, immunisations, medications and tests, and can store images of DICOM scans and x-rays to complete their health profile.
The app stores customers' medical records securely through the Medelinked Health Cloud-based online system. It is entirely confidential, the customer has sole control over the information that is stored and can decide whether they wish any healthcare individual or organisation to view any part of their medical history. Integra Global is unable to access any of the data, unless the user chooses to share any records with them.
The customer can also choose any information they would like to store in a password-protected yourHealth Emergency Records area, which a chosen family member or colleague can immediately access in the event of a health emergency or major accident.
Over time, more of Medelinked’s functionality can be integrated in the Integra Global app and currently Integra Global's International Health Plan customers can also use Medelinked to get health advice in real time and chat instantly with healthcare providers – for example their doctor, dentist, physiotherapist, optician, travel clinic - using IM, voice, text, email and video from their desktop using their own Plan.
They can also use other applications from Medelinked including Symptom Checker and HealthClick scanner, and upload information from devices from vendors such as FitBit, Garmin, Jawbone, Microsoft Band, Nokia/Withings and Omron.
Integration with Salesforce CRM system
The integration of yourHealth with Integra Global’s existing Salesforce CRM system of the Medelinked Health Cloud has further enabled efficient and effective service delivery with Integra Global International Health Plan holders being able to securely and directly file pre-authorisation requests and claims from their smartphone using a clear step-by-step guide on how to do so. They can also find further details about cover details, access their policy and ID card in the app at the touch of a button.
New opportunities for improved healthcare services and better outcomes
Ian Gallifant, founder and CEO, Medelinked says, "We are now seeing a dramatic shift in healthcare - individuals have a heightened interest in their own wellbeing and are increasingly interacting with personal technology to manage their lives.
At the same time, people are realising they have choices, are gaining control and knowledge and are proactively engaging with health issues. The realisation of support and education from online technology and apps as well as their increasing availability is driving new opportunities for improved healthcare services and better outcomes. By establishing a gold standard in health delivery, Integra Global is also showing how healthcare in the future can be delivered to everyone efficiently and effectively.”
Philip Catterton, managing director, Integra Global adds, "We're delighted now to be leading the healthcare industry in the application of mhealth and being able to improve customers' experience of their International Health Plan by providing them with safe mobile access to their personal medical records, round-the-clock health services and a fast, simple pre-authorisation and claims system - all through yourHealth on their smartphones.
But it goes further than that. Medelinked is now the cornerstone on which Integra Global delivers its services in a convenient and seamless way and that benefits both consumers and healthcare professionals alike.”
The future direction of healthcare
Gallifant emphasises, "At a time when major health systems are putting billions into early stage digital programmes Integra Global's International Health Plan yourHealth app is a live, working and outstanding example of the future direction of healthcare. It points the way as to how to provide better services to healthcare users and healthcare professionals alike, whether provision is from the public or private sector.”
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