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Travel Anxiety: Looking To The Future

By Chris Knight, Head of Assistance for Charles Taylor Assistance: providers of global medical & security assistance, travel risk and claims management.

Not so long ago, global travel intelligence platform Skift coined the term, "Permanxiety" to describe the high levels of worry felt by business travellers - about everything from technology to terrorism and culture wars to climate change.  Little did it anticipate the coming of COVID Anxiety to add to this extensive list.

Growing worries

Back in March of this year, almost every member company of the Global Business Travel Association (GBTA) reported that they had cancelled or suspended all or most international business travel, because of COVID-19. But, as global corporate travel almost ground to a halt, Charles Taylor Assistance continued to operate. Our UK-based teams worked closely with our global network of partners to ensure that we could support COVID-related medical assistance needs the world over. 

Today, over half of GBTA member companies are considering resuming all travel in the near future, although they do not currently have definitive plans for when it will resume. In addition, only one in ten GBTA member companies report they do not plan to do so.

GBTA CEO Scott Solombrino says, "As restrictions across the globe begin to lift, small green shoots of optimism are sprouting in the industry. That is a positive, albeit small, sign that we are finally headed in the right direction." But he adds, "People aren't going to travel until they feel safe. Our member companies want to see several health and safety steps taken at every stage of the travel process."

Set this situation against the backdrop of existing travel worries and it becomes obvious that travel anxiety and risk management have never been so important. Even before the pandemic, the Association of Corporate Travel Executives reported that a third of travel managers were seeing a rise in enquiries about business traveller safety.

New territory

There's little doubt that re-igniting global business travel will be a challenge that calls for a bespoke approach: companies with globally mobile employees will need to reconcile internal and external policies with their employees' disposition to travel.

It follows that, when international travel resumes, clients in the corporate travel sector will have an increasing hunger for medical and security assistance tools that enable them not just to react rapidly to emergencies, but also to support travelling employees before, during and after assignments abroad – and to reduce worries in the process.

Increased anxiety could also lead to better awareness and monitoring of travellers' mental health: something that was already happening well before the pandemic. And both employees and employers could reap the benefits.

Travel readiness 

Reducing a business traveller's "Permanxiety" will mean anticipating and mitigating the risks of every stage of their trip overseas (COVID related or otherwise) – and that includes the journey. 

Preparation will be crucial; not least via pre-travel medical and security risk assessments, employee-training for all eventualities, and education about everything from local social distancing regulations to preventing mosquito bites and road accidents.

As essential will be constant awareness of real-time health and security risks once an employee is abroad -  for example, not just the likelihood of contracting COVID-19, but also impending bad weather, terrorist attacks, political unrest and more. And this must come hand-in-hand with expert medical and security advice and responses.

Testament to this is the fact that recent GBTA surveys show that 73% of business travellers expect their company to contact them proactively within two hours of an emergency abroad. They also reveal that almost half (44%) of travellers expect their employers to use tools like GPS to locate them in an emergency.

Delivering these anxiety and risk mitigation measures is as important as planning them -  and that's where technology plays a vital part. 

Turning to technology

From our own risk portal - that helps screen employees for COVID-19 and assess back-to-work fitness - to international contact tracing and tracking apps, technology is playing an important part in reducing COVID-related worries.

Emily Roberts, managing director of our security partners Solace Global, says, "In a wider context, technology is already helping to prepare, inform and protect travellers working abroad, as well as those looking to resume travel. Our mobile app, for example, can offer access to everything from information about current COVID-19 travel restrictions and employees' related risks overseas, to real-time medical and security intelligence and alerts. 

"COVID has highlighted the need to know not just who is where currently, but also who has travelled recently – and to what countries. With risk solutions in place, travellers can start to travel again with an increased awareness of location-specific restrictions and necessary precautions. They should feel safe in the knowledge that, while these restrictions are being monitored, they won't be stranded overseas, should a 2nd peak of the pandemic close borders once again.

"With location-based monitoring, check-in and tracking tools, mobile technology can give employers a birds' eye view of their global staff and assets in the context of real-time threats on the ground in different countries abroad – so they can change travel plans or find and assist staff quickly, if an emergency or change in situation occur unexpectedly."

Importantly, an app can also offer employees speedy access to integrated medical and security assistance and remote advice, tailored to specific destinations and needs: all of which can ensure a safe return to work after an incident, be that COVID-related or otherwise.

In this context, it's clear that the onus will be on assistance partners to act proactively - and to reduce all kinds of traveller anxiety, the world over. 

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iPMI Magazine Speaks With Jody Baker, Commercial Director, Charles Taylor Assistance

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, sits down with Jody Baker, Commercial Director, Charles Taylor Assistance. They discuss in detail Charles Taylor Assistance, their services, the types of clients they work with, the current international medical assistance and cost containment market and the affect of COVID-19 on the industry.

Please introduce yourself and your background in the international private medical and travel insurance market:

I joined Charles Taylor Assistance (then CEGA) back in 2015 as commercial director, after a productive fifteen years in the IPMI, travel and medical assistance industry. My previous work had taken me around the world, in a variety of operational and business developmental roles for major insurers.

If you asked me what I enjoy most about my current role today, I would probably say that working in the medical assistance sector gives me the chance to go home at the end of the day knowing that my efforts have done some good – and that my output can really change people’s lives for the better.

Can you tell us a little about Charles Taylor Assistance?

Charles Taylor Assistance is a global provider of integrated medical and security assistance, claims handling, pre-travel advice, medical screening and travel risk management. With offices on the UK’s south coast and Mallorca, Spain, we manage over 50,000 assistance cases every year and have more than 47 years’ experience of supporting a blue-chip client base.

Having been established by two brothers back in 1973, Charles Taylor Assistance started life as CEGA, adopting its current name after being acquired by the Charles Taylor Group in 2016. Charles Taylor is a global provider of professional services and technology solutions dedicated to enabling the global insurance market to do its business fundamentally better. Dating back to 1884, it now employs approximately 3,100 staff in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa. This gives us the security of being part of a truly global organisation.

What about the clients that you work with?

Today our clients include many leading insurance companies, banks, charities, NGOs, energy companies and other global brands; many of whom have worked with us for more than a decade. We specialise in providing assistance in remote and challenging parts of the world and in providing a tailormade approach to client service.

What do you think sets medical assistance providers apart?

It goes without saying that a good assistance provider will put patient welfare first whilst protecting insurers’ bottom lines – and this means having seamless access to the right medical, travel, assistance and cost containment specialists, together with a trusted network of global partners. But It’s also essential to take a bespoke approach; to work with partners to create specific expertise and to provide client-specific solutions. This is especially relevant in the context of changing corporate and leisure travel trends – and the global COVID-19 pandemic.

What has been your proudest moment at Charles Taylor Assistance?

Where do I start! In the last five years we have doubled in size, become part of Charles Taylor’s global operation, opened our own international office in Palma, Mallorca and gained many new and diverse clients. We have also been fortunate enough to win several prestigious industry awards. It has been exciting to see my position evolve to become a truly global business development role.

Can you explain some of your company’s recent developments in products and services?

We’re always keen to ease processes for all those involved in the insurance chain - by producing a wide range of flexible digital and operational solutions.

Among these is our integrated medical and security assistance service: Intrinsic Assistance. Developed with our security partners Solace Global, the service incorporates the Intrinsic app, which enables travellers to raise and receive alerts, be tracked and request integrated medical and security assistance at the swipe of a screen.

We’ve also launched an agile medical screening product, Antidote, that automates pre-travel medical screening and gives customers the chance to self-declare pre-existing medical conditions to their travel insurers quickly and easily.

Meanwhile, we’ve expanded our business with the oil and gas, P&I and commercial repatriation sectors; often drawing on our expertise in supporting customers in remote and challenging locations. And we’ve introduced a 24/7 “Speak to a Doctor” service, enabling customers abroad who call our global assistance helpline with minor medical problems to speak to a UK doctor by phone. Last but not least, we’ve just become a global medical office for Aetna International.

How important is medical cost containment?

It’s essential to ensure that every customer’s medical needs are met, 24/7/365. But this commitment needs to be supported by supply chain management experts who provide bespoke global cost containment - tailored to each client’s individual needs. Meanwhile, claims validation teams should ensure that every questionable claim is scrutinised and investigated if necessary, wherever it originates in the world.

In practice, this means managing medical care and validating bills scrupulously, and drawing on the local knowledge of partners overseas to ensure that costs are commensurate with treatment.

It also means using established relationships with airlines and hotel groups to book flights and accommodation at discounted rates – and ensuring that air ambulance and emergency transport services are pre-quoted.

What are the biggest challenges to the medical assistance sector in light of COVID-19?

The impact of COVID-19 is being felt by medical assistance providers across the world. Among current challenges is the difficulty of accessing global healthcare services, especially for elective procedures. Some providers are being taken over by the public health sectors or are at capacity with COVID cases. Spain is a good example where many private hospitals are now working for the public sector.

Other current challenges include limited medical equipment and disrupted medication supplies, elevated costs as supply chains are stretched, and difficulty in transferring sick expats to superior care or repatriating the remains of the deceased.

The situation varies in different parts of the world and is changing frequently – which means that it has never been more important to manage medical transfers on a case by case basis.  In these challenging times, it’s important for assistance providers to draw on their experience and use their global networks of partners to overcome obstacles where they can.

What is Charles Taylor Assistance planning for the future/what are the most exciting opportunities?

There’s no doubt that businesses like ours need to adapt rapidly to changing needs; not least in the wake of COVID-19. We have a lot of exciting opportunities ahead that will allow us to build on our services, expand internationally and provide the best added value and service for customers.

We’re currently running trials of Digital Doctor, which integrates video doctor and advanced diagnostic services into the medical assistance process. We’re also looking at different ways of making it easy for customers abroad to reach out for help, for instance via Telemedicine. And we’re exploring ways in which AI can help us further improve the information and support we provide to our assistance customers.

We’re constantly aware of the value of balancing technology with the human touch, and of highly-skilled staff who put the customer first. We know that the reassuring voice in an emergency abroad will always be important.

Last, but not least, if you could live anywhere in the world, on land or sea, where would it be?

I like the simple life. A mountain-top house would be perfect, just as long as I have access to a ski lift and an indoor pool…

Charles Taylor Assistance is a brand style for CEGA. For more information, please visit www.cegagroup.com

For more information about Charles Taylor, please visit: www.charlestaylor.com

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Driving Innovation In The Travel Insurance Sector With The Travel Health Calculator

CEGA, a Charles Taylor company, and AXA are driving innovation in the travel insurance sector with the Travel Health Calculator.

In October 2019, the Travel Health Calculator was launched by travel insurer AXA. Enabled by technology developed by claims and medical assistance providers CEGA, a Charles Taylor company, the online tool offers a unique solution to travel insurance uncertainty. In short, it helps to empower people with pre-existing medical conditions to find the right travel insurance at a suitable price.

Background: addressing a market need

It was important to address the need for travel insurance transparency for individuals with pre-existing medical conditions.

To put this into context, the Financial Conduct Authority (FCA) estimates that there are up to 14.1 million consumers with a pre-existing medical condition (PEMC), who are looking to purchase travel insurance each year. The FCA recently launched a consultation on proposals designed to help consumers with PEMCs have better access to travel insurance products. In addition, recent industry revelations1 show that three fifths of consumers believe that the responsibility lies with insurers to make sure customers purchase the right level of cover.

The solution

The Travel Health Calculator now provides simple and easy-to-access medical assessments. A traveller with one or more pre-existing medical conditions can use the tool to enter details of these online. They will then receive immediate digital feedback, with travel insurance tips that take these conditions into account; covering everything from single trip vs annual policies, to the importance of checking with their GP that they have declared all that they should. They will also receive a list of brokers and insurers who specialise in providing travel insurance cover that meets their specific medical needs – or, if these needs are less complex, they may be directed to price comparison sites.

To assess the level of risk related to each user’s medical history, the Travel Health Calculator is supported by CEGA’s specialist automated medical screening solution, Antidote. This provides medical ‘thresholds’ for over 3,000 conditions; from asthma and high blood pressure, to diabetes and heart problems.

Wider benefits

Benefits offered by the tool extend beyond increasing consumer choice and reducing the risk of medical and other emergency costs abroad. They also include access to general guidelines about buying travel insurance; not least the importance of checking that a policy includes travel disruption cover and of updating ongoing cover in line with any health changes.

Feedback

Nel Mooy, Travel Director, AXA Insurance, says of the Travel Health Calculator, "As insurers, we want to help customers understand their cover options regardless of their previous or existing medical conditions. While in some scenarios, certain channels such as specialist brokers or underwriters may be more appropriate than others, our aim is to empower travellers so they can find cover that is right for them. Many people see health as a barrier to finding insurance, but our new tool can help make things that much clearer.”

Angela Smith, Head of Propositions at CEGA, says, “We’re thrilled that AXA are leading the way in the implementation of this innovative new tool. As always, we’re committed to providing end-to-end solutions that support insurers and their customers alike and look forward to continuing to play a pivotal role in the insurance sector’s innovation agenda.”

See the Travel Health Calculator in action here: https://www.axa.co.uk/travel-insurance/travel-health-calculator/

1 Figures obtained from research commissioned by AXA of 2000 UK adults. The research was carried out by OnePoll in July 2019.





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Charles Taylor Assistance Adds Significant Expertise To In-House Medical Team

Dr Firas Alayash, a highly-experienced medical assistance doctor and occupational health physician, has joined Charles Taylor Assistance; boosting the global assistance and travel risk management provider's considerable in-house medical expertise.

Charles Taylor Assistance manages over 50,000 medical cases every year for insured and non-insured individuals, including those in the energy, charity and corporate sectors; often in remote and challenging global destinations.

The award-winning provider is set to benefit from Dr Alayash's extensive experience of (among other areas) onshore and offshore medical assistance and occupational health, remote and aviation medicine, cruise assistance, and mental wellbeing.

Trained in Spain, Wales, Switzerland and Germany, the multilingual Dr Alayash has worked all over the world; including in the oil, gas and mining sectors. He also has extensive experience of carrying out risk assessments and medical site reviews in developing countries; not least Kazakhstan, Kyrgyzstan, Armenia and South Sudan.

Dr Lynn Gordon, chief medical officer for Charles Taylor Assistance, comments, "We're constantly developing our services to retain our place at the forefront of global medical assistance - and are confident that Dr Alayash's wide-ranging skills will enhance our client offering the world over. We're delighted to welcome him to our in-house medical team."

 

 

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CEGA Strengthens Fraud Investigation And Claims Validation Capabilities

Claims management and assistance provider CEGA, a Charles Taylor company, has enhanced its insurance fraud investigation skills by appointing a high-calibre team leader to manage its new Special Investigations Unit in Bournemouth. The unit has been established to meet a growing demand for CEGA's global claims validation service and to complement its base in Chichester.

Matt Bowman, who takes on the new senior role, adds well over a decade of investigative expertise and intelligence analysis to CEGA's claims validation provision, which covers all areas of insurance claims validation, including insurance fraud and liability investigations on household, personal accident, travel and health claims. It is available as a stand-alone service.

Bowman, who will report into CEGA's Head of Technical Claims Simon Cook, spent 16 years at Zurich Financial Services prior to joining CEGA - over ten of which were dedicated to a variety of fraud investigation and intelligence roles. He was also selected to complete a 6-month secondment working alongside the Insurance Fraud Enforcement Department (IFED) at the City of London Police, and has worked across the insurance spectrum, not least in the motor, property, EL and PL sectors.

Simon Cook comments, "As our global client-base grows, investing in highly-skilled staff reinforces our ability to support insurers in the fight against insurance fraud, which in turn protects their bottom lines. We are delighted to welcome Matt to the team as a valuable addition to our claims validation service." 

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Real-Life Scenarios Prepare CEGA Staff For Winter Sports Travel Insurance Claims

Walking on crutches and pushing wheelchairs whilst wheeling heavy luggage are among challenges currently being set to CEGA's travel claims and assistance teams. The exercise is part of the global provider's annual commitment to prepare staff for the season's spate of winter sports insurance claims.

CEGA's bespoke training incorporates real-life scenarios that enable customer-facing employees to fully understand the needs of and empathise with customers making claims for winter sports injuries.

The programme also draws on the expertise of CEGA's in-house medical teams, who are ensuring that frontline claims and assistance staff are au fait with the range of different winter sports injuries and their impact on policyholders when it comes to providing suitable medical treatment, accommodation, support and travel.

Other subjects covered by the training include methods of mountain rescue, piste variations and the intricacies of insurers' winter sports policies.

CEGA's Medical Assistance Training Manager Melanie Vass says, "The training is as realistic as possible, so that staff can go above and beyond in supporting customers who need medical assistance and bespoke travel or accommodation after a winter sports injury.

"It is all about putting patient welfare first and making sure that we can anticipate customers' needs - often before they do themselves. This helps ensure we can offer the very best customer service at the best cost to our insurer clients."

Read CEGA's Winter Sports Survival Guide here https://www.cegagroup.com/Winter-Sport-Survival-Guide.pdf

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CEGA Creates New Role To Meet Rising Demand For Private Repatriation

CEGA has appointed a new business development manager to meet the rising demand for private medical repatriations from travellers.

Nick Simon, who takes on the new role, will focus on the needs of ill or injured clients who require repatriation to their home country (wherever that may be) or a country that offers suitable medical care, but have no insurance, or find their policies do not cover them.  He brings significant experience of the travel sector to the job.

CEGA reports that the growing global demand for repatriations calls for a range of flexible solutions: from road, rail and sea journeys and scheduled flights with medical escorts, to intensive care bed-to-bed air ambulance transfers with full medical and security management, complex travel arrangements and hospital admission. It cites heart problems, long-term illness and complex fractures among the most common conditions to necessitate repatriation.

RELATED READING: International Medical Evacuation And Repatriation Strategies 2016

Nick Simon comments, "Individuals in need overseas are not always aware that they can access repatriation services directly, without insurance, nor that a repatriation involves very much more than a journey. My advice is to always seek the services of an experienced provider who has the best interests of the patient at heart.           

"A reputable supplier will fully assess a patient's needs, select and deploy the right transport and medical care to meet those needs and support them (and their families) from one hospital bed to another. Where needed, they will also provide integrated security assistance."

Muir Roberston, CEGA's managing director, concludes: "We draw on over forty years' experience, on in-house doctors, nurses and multilingual assistance staff and on a global network of hospitals, transport and security partners to provide the best patient care at the best cost.

"Testament to this is the fact that we were the first company in Europe to gain the Commercial Aviation Medical Escort Accreditation from EURAMI*: recognising our global expertise in end-to-end patient transfers."

 *European Aeromedical Institute

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Holiday Risks Campaign Encourages Uptake Of Travel Insurance

iPMI Magazine Travel Insurance NewsAvoid forking out thousands of pounds to be repatriated in an emergency, book mid-floor rooms in hotels to escape break-ins and take out insurance that covers all your summer sports. This is just some of the advice for holidaymakers being given by global assistance and claims management company CEGA, as part of its summer campaign to increase awareness of lesser known holiday risks and encourage uptake of travel insurance.

CEGA's advice comes in the wake of new data from ABTA (Association of British Travel Agents) showing that over 25% of travellers set off abroad without travel insurance in the last year; up 3% on the year before.

Dr Tim Hammond, CEGA's chief medical officer, says, "We are increasing awareness of the fact that, for a small outlay, travel insurance could save holidaymakers tens of thousands of pounds if disaster strikes in a far flung corner of the world.

"Every year we repatriate hundreds of holidaymakers who have become ill or seriously injured on holiday overseas, some from very remote areas. Not all of them have travel insurance, but none would risk setting off abroad again without it."

CEGA's other warnings to holidaymakers include advice that ice cubes used to chill drinks in developing countries can cause diarrhea, that having an accident after a night of heavy drinking could invalidate a travel insurance claim and that the EHIC (European Health Insurance Card) only covers basic state medical care.

CEGA's research into travel insurance claims for 2016 shows that gastroenteritis is among the most common causes of claims from holidaymakers in developing countries and that France, Spain and Turkey top the list of European countries producing summer claims.

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CEGA Accredited For Services Carried Out On Behalf Of Insurers

CEGA has been awarded a prestigious industry accolade for the worldwide patient transfer services it carries out on behalf of travel, personal accident and health insurers.

The global assistance, claims and risk management provider has become the first company in Europe to gain the Commercial Aviation Medical Escort Accreditation from EURAMI* as a standalone accolade.

"The very positive thing about CEGA is that it is a complete patient management provider, from first call, to case handling abroad, to bringing the patient back home," said the EURAMI report. It went on to say: "CEGA has a huge operations department that handles all medical cases, supports ongoing repatriations and tracks all flights. But it also has a safety department that works on daily threats all over the world: natural disasters, attacks, accidents and so on that may influence insured members or their own operations."

The provider underwent a full day's inspection and rigorous testing of its global patient transfer capabilities to achieve the accreditation: subjecting (amongst other areas) its business processes, operations personnel and safety, quality and medical management to close scrutiny. According to EURAMI, its quality management and safety regulations surpass those required by the accolade.

"This accreditation recognises CEGA's global expertise in end-to-end patient transfers, gained over its 40 years of service," concludes CEGA's Chief Medical Officer, Dr Tim Hammond. "It further reassures our clients that, day in, day out, we put patients in the most capable of hands - wherever they are in the world."

*The European Air Medical Institute. EURAMI's mission is to promote high quality aeromedical transfers throughout Europe and the world.

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14-03-2019 Articles Case Studies

Top 5 Cost Containment Risks For Insurers In Nepal

Top 5 Cost Containment Risks For Insurers In Nepal

By Jonathan Bancroft, Managing Director of Traveller Assist. For insurance underwriters, travel insurance brands and assistance providers with risk exposure in Nepal, a recent announcement by Tourism Minister Rabindra Adhikari, of his intentions to bring those responsible for a multimillion dollar insurance fraud scam to justice, is welcome news. After a 12-month insurance fraud investigation by Traveller Assist into helicopter charter companies...

12-02-2019 Articles Case Studies

Healix Health Services Mental Health And Wellbeing White Paper Helps Brokers Guide Employers’ Mental Health Strategies

Healix Health Services Mental Health And Wellbeing White Paper Helps Brokers Guide Employers’ Mental Health Strategies

2018 was unquestionably a turning point in awareness about mental ill health with a wide range of high profile individuals urging employers, as well as the wider community, to put the issue front and centre.  Employers recognise the importance of understanding mental health issues – and providing workers with the support they need to manage their mental health and wellbeing in...

11-02-2019 Articles Case Studies

Future Of Business Travel Risk White Paper + Survey

Future Of Business Travel Risk White Paper + Survey

Drum Cussac has released its first thought-leadership white paper of 2019 titled ‘The Future of Risk’. The risk consultancy reached out to both clients and security professionals across a wide range of industries in order to identify the key areas of concern for security, risk and travel professionals. The white paper offers crucial business insights into: The future of fully-integrated organisational security The growing...

31-01-2019 Articles Case Studies

White Paper Examines Travel Risk Management For Colleges And Universities Taking Students Overseas

White Paper Examines Travel Risk Management For Colleges And Universities Taking Students Overseas

Studying abroad is exciting for students, but brings a wide range of risks that need to be managed and mitigated by education establishments.  Identifying and tackling these issues is a white paper published by global travel risk management and international medical and security assistance experts, Healix International. ‘Travel Risk Management for Higher Education Establishments’ discusses the evolution of risk, as well...

23-01-2019 Articles Case Studies

Aetna International Paper Examines The Role Of Behavioural And Genetic Data In Detecting And Preventing Disease

Aetna International Paper Examines The Role Of Behavioural And Genetic Data In Detecting And Preventing Disease

Leading global health and wellness benefits provider Aetna International has released a paper Bespoke health promotion: How personalisation is transforming health, which examines the importance of bringing together health and lifestyle data with advances in genetic profiling and technology to help tackle the rising global disease burden. The organisation believes the future of health care lies in the worldwide adoption of a...

06-12-2018 Articles Case Studies

In Pursuit Of Your Travel Dreams: The Way Forward Is Not Always Smooth

In Pursuit Of Your Travel Dreams: The Way Forward Is Not Always Smooth

Based on a true story, “In pursuit of your travel dreams… the way forward is not always smooth” introduces Jeff and Martha Smith, snowbirds in Los Angeles, California, and their experience when Jeff thought he had a cold. Jeff had an opportunity to use telemedicine, visited an urgent care centre and the case study concludes with a visit from a...

12-11-2018 Articles Case Studies

‘Health Tax’ Adding Millions To NHS Financial Burden

‘Health Tax’ Adding Millions To NHS Financial Burden

A tax on health insurance that pushed many thousands of private patients back onto the NHS is costing taxpayers more than £1bn a decade in additional NHS resources – and it could soon get much worse. Findings from independent economic experts Cebr and Bupa has not only verified the link between rising Insurance Premium Tax (IPT) rates and increased burden on...

24-10-2018 Articles Case Studies

Whitepaper PDF Download - Digital Health Platform: Enabling The Digital Transformation

Whitepaper PDF Download - Digital Health Platform: Enabling The Digital Transformation

Customer expectations are higher than ever, often driven by experiences outside of Health. Policyholders no longer just call on you to settle their bills. They want you to help them lead better, healthier lives. Your agents, partners, providers and corporate clients also expect you to improve how you engage with them. Learn how a Digital Health Platform helps you connect systems and...

24-10-2018 Articles Case Studies

The Future’s Healthy For French Expatriates

The Future’s Healthy For French Expatriates

Aetna International recently announced an exciting partnership with French health insurer, that will benefit organisations in France sending their French employees on overseas assignments. Laurent de Veyrac, Senior Director, Strategic Business Development at Aetna International played a key role in setting up the partnership. In this article he explains the cover French nationals are entitled to when abroad and where the...

27-09-2018 Articles Case Studies

Mafuwe Evacuation – Elephant Roadblock

Mafuwe Evacuation – Elephant Roadblock

Awesome Air Evac (AAE) was recently requested to evacuate a patient with a suspected broken pelvis from a bush camp in the South Luangwa National Park in Zambia. There were no medical facilities or resources available in the area to assist the patient, so AAE dispatched an emergency medical doctor and intensive care nursing sister to stabilize and evacuate the patient to...

03-09-2018 Articles Case Studies

It’s In The Genes For International Medical Insurance Providers

It’s In The Genes For International Medical Insurance Providers

Marco Giacomelli, CEO of Generali Global Health (GGH), believes the IPMI market should be embracing genetic tests to better manage the health of members. With genome testing for cancer patients included as an optional service within GGH’s range of Global Choice products, he explains how this procedure will transform the way members can be treated in the future. We introduced genome testing...

18-07-2018 Articles Case Studies

Multinationals Prepare For The Future Of Work With Focus On Mobile Talent

Multinationals Prepare For The Future Of Work With Focus On Mobile Talent

As a result of the digital era, aging populations, skills shortages, and unpredictable political and economic contexts, the landscape of global business is changing as are jobs that are critical for the future of work. Multinationals are embracing this transformation by focusing on mobile talent and assessing the cost of expatriate packages for their international assignees. According to Mercer’s 24th annual Cost...

02-07-2018 Articles Case Studies

Assistance Company Tackling Unnecessary Helicopter Rescues In Nepal

Assistance Company Tackling Unnecessary Helicopter Rescues In Nepal

As it does every spring, a temporary city of tents was erected at the foot of the world’s tallest peak, Mount Everest. Climbers and tourists from around the world - some paying upwards of $50,000 - made this once in a lifetime trip to Basecamp. A pilgrimage. For some, it’s a staging area to the highest point on the planet...

27-06-2018 Articles Case Studies

Keeping Employers and Clients Informed: The US Tax Reform

Keeping Employers and Clients Informed: The US Tax Reform

Let’s clear up some misconceptions regarding changes to US tax laws, or more specifically, things that stay the same. In the era of misinformation, detail is key to being prepared. And companies must be ready to steer their clients and members in the right direction. The Affordable Care Act aims to incentivize every person in the United States to acquire a...

28-03-2018 Articles Case Studies

The Economy of Exclusivity Within the Pharmaceuticals Industry

The Economy of Exclusivity Within the Pharmaceuticals Industry

Written By Armando A. Diaz, Writer, WellAway Limited. Inflation in the pharmaceutical field is rampant and shows few signs of slowing. Hide your wife, hide your kids and show your wallet, the rate of increase is growing for both hospital and non-acute settings and is expected to rise by close to 8% in 2018. Specialty medication such as “biosimilars” and “orphan drugs”...

27-03-2018 Articles Case Studies

Special Transports With ECMO Worldwide By Air Ambulance and MICU Ground Ambulances

Special Transports With ECMO Worldwide By Air Ambulance and MICU Ground Ambulances

The life expectancy of mankind is rising on a global scale like never before in history. The reasons are multifactorial but the most important factors accounted for this fact are better hygiene, the availability of better nutrition and for the developed countries, the benedictions of modern medicine. With an aging population we face new challenges in regards to support the...

01-03-2018 Articles Case Studies

The United States Welcomes Bermuda With The US Insurance Seal Of Approval

The United States Welcomes Bermuda With The US Insurance Seal Of Approval

A short two-hour flight east of the United States lies the beautiful island of Bermuda. This small, yet powerful territory has qualified jurisdiction status from the NAIC, (National Association of Insurance Commissioners). This status breeds many benefits, among them, the reduction of collateral requirements for its reinsurers who do business in the US, a victory for entrepreneurs and beneficiaries alike. Where did it all...

06-02-2018 Articles Case Studies

Fears Of A Tsunami In Alaska Prompt The Issue Of A Level 4 Alert

Fears Of A Tsunami In Alaska Prompt The Issue Of A Level 4 Alert

Fears of a tsunami in Alaska on 23rd January prompted the Healix GSOC to issue a Level 4 alert to client’s employees in affected areas. Craig Webb, Security and Political Risk Analyst at Healix International talks about what happens behind the scenes when such a risk is identified, illustrating the value of Healix Active Monitoring. At 00h31 (local time) on 23rd...

26-01-2018 Articles Case Studies

Omani Expatriates Run For Coverage

Omani Expatriates Run For Coverage

Don’t bother trying to get off the plane in Oman if you do not have expatriate health insurance. Following the government’s recent announcement, you need to have coverage in place before arriving. Only 12.3% of the workers in the private sector of Oman’s workforce are natives to the country. This means that a whopping 87.7% of the workforce are expatriates, foreigners...

05-01-2018 Articles Case Studies

Global Expansion Of 2nd.MD Innovative Expert Opinion

Global Expansion Of 2nd.MD Innovative Expert Opinion

Second opinions can save lives, and that’s exactly what 2nd.MD is doing by facilitating interactive video consults in the second opinion marketplace. Now reaching 46 countries and covering more than 12 million lives, 2nd.MD performs more expert medical consultations than any other service in the market. Facts and Figures The facts of misdiagnoses and medical error are startling. In the United States...

20-09-2017 Articles Case Studies

Discover The Best Practices In Travel Risk Management

Discover The Best Practices In Travel Risk Management

Today’s interconnected world and global economy means that increasing numbers of employees are required to travel extensively overseas, often for long periods of time, to multiple destinations and frequently to very unfamiliar environments. In this white paper Healix International helps us navigate the maze that is travel risk management and explains the fundamental elements of a professional Travel Risk Management Program. An employer’s ‘Duty of...

21-07-2017 Articles Case Studies

Expats, Health Insurance, Impats And Immigrants

Expats, Health Insurance, Impats And Immigrants

We All Know What Health Insurance And Expatriate Mean, Or Do We? Leading iPMI analyst and report author Ian Youngman offers his personal view on the meanings, with a reader warning that what is correct in one country or continent may be wrong in another. Those using Google Translate: you may end up with something else entirely! HEALTH INSURANCE The media, and...

17-05-2017 Articles Case Studies

How Well Are You Preparing Your Staff For Overseas Assignments?

How Well Are You Preparing Your Staff For Overseas Assignments?

The past couple of years have been a stark reminder that as companies and business operations continue to expand overseas, the risks to their travelling employees are greater than ever before. The “Breaking News” of another terrorist attack is often impossible to predict in a corporate setting. However, there are arguably more important aspects to employee safety that are often...

10-05-2017 Articles Case Studies

Protecting Your Staff Who Work Or Live Abroad With Nugent Santé

Protecting Your Staff Who Work Or Live Abroad With Nugent Santé

As a specialist intermediary, Nugent Santé predominantly advise and arrange private medical insurance for corporate, SME and personal clients, whether based globally or in the UK. We are based in Preston, Lancashire, and are an appointed representative of one of the largest private medical insurance intermediary agencies in the market, Chase Templeton. Nugent Santé Chairman, Paul Nugent, has been a key figure of Chase Templeton...

27-04-2017 Articles Case Studies

Is International Medical Insurance The Right Choice?

Is International Medical Insurance The Right Choice?

The chances are that you are moving around the world from one assignment to another, so getting an international medical insurance plan that can travel with you will save you from having to switch insurers with each new country that you visit. This will give you the luxury of building up a relationship with one insurer who knows you and your medical...

25-04-2017 Articles Case Studies

What Are The Benefits For Global Brokers, Agents And Intermediaries If They Add International Private Medical Insurance (IPMI) To Their Insurance Product Portfolio?

What Are The Benefits For Global Brokers, Agents And Intermediaries If They Add International Private Medical Insurance (IPMI) To Their Insurance Product Portfolio?

For worldwide insurance brokers, agents and intermediaries that may be interested in IPMI market entry we asked an executive round table of leading insurance underwriters and providers of IPMI about the benefits brokers may expect if they add IPMI to their insurance product portfolio. Aetna International, Generali Global Health, HealthCare International and Wellaway all had something to say: Damian Lenihan, Aetna International:...

12-04-2017 Articles Case Studies

From A Brokers Perspective The International Private Medical Insurance (IPMI) Market Is An Opportunity Ready To Be Taken

From A Brokers Perspective The International Private Medical Insurance (IPMI) Market Is An Opportunity Ready To Be Taken

That is, according to Andrew Apps, Head of Global Healthcare at Bellwood Prestbury, when we asked why do global brokers, agents, intermediaries and independent financial advisers choose not to sell international private medical insurance?, at a recent IPMI broker round table. The Round Table Business Forum spoke to leading IPMI C-suite executives at the heart of global PMI about IPMI distribution trends and...

11-04-2017 Articles Case Studies

The Evolving Face Of Health Insurance In The UAE

The Evolving Face Of Health Insurance In The UAE

Written by Simon Isgar Partner Kennedys LLP. Kennedys is an international law firm with expertise in litigation and dispute resolution, particularly in the insurance/reinsurance and liability industries. With over 1,500 people worldwide across 27 offices in the UK and Europe, Middle East, Asia Pacific and the Americas, they have some of the most respected legal minds in their fields. Individuals and organisations resident in the United...

21-03-2017 Articles Case Studies

Do IPMI Insurers Purchase Medical Assistance, Air Ambulance And Logistics Services Based On Cost Or Quality?

Do IPMI Insurers Purchase Medical Assistance, Air Ambulance And Logistics Services Based On Cost Or Quality?

It was Genichi Taguchi an engineer and statistician who said cost is more important than quality but quality is the best way to reduce cost. Everyone likes a good price but when your life is in someone else's hands, how much is too much? iPMI Magazine asked the international air ambulance industry this exact question in the recent round table business forum...

28-02-2017 Articles Case Studies

Terms Of Payment, Real Time Info And Communications Tops IPMI Provider Needs

Terms Of Payment, Real Time Info And Communications Tops IPMI Provider Needs

In the recent iPMI Magazine round table business forum International Medical Evacuation and Repatriation Strategies we spoke with the insurance, assistance and air ambulance industry and discussed which policies and procedures may be improved between IPMI payors and providers. This isn't the first time iPMI Magazine has asked this question, and once again, terms of payment make an appearance. The general consensus is...

28-02-2017 Articles Case Studies

Can IPMI Insurers And Medical Evacuation And Repatriation Service Providers Work More Efficiently Together?

Can IPMI Insurers And Medical Evacuation And Repatriation Service Providers Work More Efficiently Together?

We all like efficiency - getting things done quickly and easily. In the international private medical insurance business efficiency can make all the difference in the golden hour, when an expatriate has an accident on assignment, or a tourist falls ill on holiday. But how efficient is the process from incident to claim to actual healthcare service access? iPMI Magazine recently...

28-02-2017 Articles Case Studies

Why Is Emergency Medical Evacuation And Repatriation Insurance Coverage Essential For Offshore Workers, Expatriates, Business Travellers And Tourists?

Why Is Emergency Medical Evacuation And Repatriation Insurance Coverage Essential For Offshore Workers, Expatriates, Business Travellers And Tourists?

In a recent exclusive iPMI Magazine round table business forum looking at air ambulance medical evacuation and repatriation services, we asked those at the heart of the global IPMI business why is emergency medical evacuation and repatriation insurance coverage essential for offshore workers, expatriates, business travellers and tourists? As always, the answers were extremely interesting: Andrew Apps, BELLWOOD PRESTBURY: Emergency medical evacuation insurance...

28-02-2017 Articles Case Studies

What Are The Advantages And Disadvantages Of A Typical International Private Medical Insurance Plan?

What Are The Advantages And Disadvantages Of A Typical International Private Medical Insurance Plan?

In 2014 iPMI Magazine asked leading C-Suite Executives from the international private medical insurance (IPMI) industry what are the advantages and disadvantages of a typical international private medical insurance plan? The dialog and debate took place at the International VS Local private medical insurance round table, and in typical iPMI Magazine fashion, the commentary was extremely interesting. GREGOR SCHULTE, GLOBALITY HEALTH: The...

28-02-2017 Articles Case Studies

Video: 2016 Air Passenger and Freight Market Analysis

Video: 2016 Air Passenger and Freight Market Analysis

Full-year global passenger traffic results for 2016 shows demand rose 6.3% compared to 2015 (or 6.0% if adjusted for the leap year). This strong performance was well ahead of the ten-year average annual growth rate of 5.5%. Capacity rose 6.2% (unadjusted) compared to 2015, pushing the load factor up 0.1 percentage points to a record full-year average high of 80.5%. A...

08-02-2017 Articles Case Studies

What Does BREXIT Mean For The International Private Medical Insurance, Assistance And Air Ambulance Industry?

What Does BREXIT Mean For The International Private Medical Insurance, Assistance And Air Ambulance Industry?

With so many opinions and "reports" on BREXIT, iPMI Magazine speaks with leaders from the fields of insurance, assistance and air ambulance and asks, What Does BREXIT Mean For The International Private Medical Insurance, Assistance And Air Ambulance Industry? Ian Youngman, IPMI Analyst: The problem with Brexit is that no politician in the UK, USA or Europe actually knows what is...

27-01-2017 Articles Case Studies

Crisis In Kuwait

Crisis In Kuwait

Tuesday, 06 September 2016 and iPMI Magazine reports that the Health Minister of Kuwait announced that the fatwa and legislative department had given the green light to setting up a separate healthcare system for expatriates under a new medical insurance scheme. The contract is meant to help ease the burden on the current health system and is in line with the...

25-01-2017 Articles Case Studies

Healthcare Service Charges Increase By 500% For Expatriates In Kuwait

Healthcare Service Charges Increase By 500% For Expatriates In Kuwait

More unrest in the expatriate community in Kuwait where health minister Dr Jamal Al-Harby has prepared a new price list for healthcare service charges for expatriates and visitors - by mid Feb charges are set to increase by almost 500%! Kuwait officials allege that some expatriates and visitors only visit Kuwait to receive medical treatments, from routine check-ups to more complex surgeries...

25-01-2017 Articles Case Studies

What Are The Main Complexities Of Conducting International Evacuation And Repatriation Missions?

What Are The Main Complexities Of Conducting International Evacuation And Repatriation Missions?

According to global medical assistance and claims providers CEGA, there has been a 30% year-on-year rise in demand for privately-funded medical repatriations. Heart problems, long term illnesses and complex fractures are among the most common medical ailments at the source of private repatriations, according to CEGA, with demand spanning areas as diverse as southern Asia, the Caribbean and mainland Europe. "The demand...

06-01-2017 Articles Case Studies

Businesses Insure Vehicles And Office Contents But Often Fail To Protect Employees On International Assignments

Businesses Insure Vehicles And Office Contents But Often Fail To Protect Employees On International Assignments

In 2017 duty of care is a legal and moral obligation, but how can the international private medical insurance industry assist global employers fulfill their duty of care obligations? The Corporate Manslaughter and Corporate Homicide Act 2007 is a landmark in law and for the very first time, companies can be found guilty of corporate manslaughter as the direct result of serious management failures resulting in...

06-01-2017 Articles Case Studies

Learn More About Emergency Medical Evacuation And Repatriation Insurance Plan Coverage

Learn More About Emergency Medical Evacuation And Repatriation Insurance Plan Coverage

In an ever riskier world, emergency medical evacuation and repatriation insurance coverage is essential, for offshore workers, expatriates, business travellers and tourists, but why? In a recent exclusive iPMI Magazine round table business forum, we asked those at the heart of global healthcare what they thought. As always, the answers were extremely interesting: Fiona Greenwood, ROWLAND BROTHERS INTERNATIONAL: National and international travel for...

06-01-2017 Articles Case Studies

Medelinked And Integra Global Put The Consumer At The Centre Of Healthcare Delivery

Medelinked And Integra Global Put The Consumer At The Centre Of Healthcare Delivery

In a way prescient of how health services will need to be delivered in future, international health plan provider Integra Global has worked with Medelinked to provide a secure online platform that empowers its customers to take control of and manage their healthcare and health state; and to view, update and provide trusted medical professionals with tailored access to their...

28-10-2016 Articles Case Studies

Peer To Peer Insurer Lemonade Launches In New York

Peer To Peer Insurer Lemonade Launches In New York

Lemonade, the US's first peer-to -peer insurance company, has been licensed as a full insurance carrier by New York State. NY homeowners and condo owners and renters can now get insured and settle claims instantly, anytime and from any device. "Technology drives everything at Lemonade" said Shai Wininger, President and co-founder. "From signing up to submitting a claim, the entire experience...

23-09-2016 Articles Case Studies

Kuwait To Launch New Expatriate Healthcare System

Kuwait To Launch New Expatriate Healthcare System

The Health Minister of Kuwait Ali Al-Obaidi announced Monday that the fatwa and legislative department has given the green light to setting up a separate healthcare system for expatriates under a new medical insurance scheme. A draft contract has been approved by the fatwa department, which the ministry plans to sign with the Health Insurance Hospitals Company, in order to...

06-09-2016 Articles Case Studies

Understanding PMI And IPMI Market Size Per Country

Understanding PMI And IPMI Market Size Per Country

One of the most frequently asked questions we get asked at iPMI Magazine is what is the size of market for PMI and iPMI by country, and globally? Before we answer that, answer the following 2 questions: If a Frenchman living in London buys an IPMI policy from a French broker who uses an Irish insurer that is part of a German group...

21-04-2016 Articles Case Studies

Hacks Tax and Expatriates

Hacks Tax and Expatriates

Panama law firm announces major data hack. Resignation of Icelandic PM. Swiss police raid Uefa offices. 20 global leaders alleged to have used tax havens. British PM gives 5 different answers to questions on finance after allegations that his father paid no tax for 30 years then eventually admits he profited from father’s offshore fund. China shuts down the Internet...

08-04-2016 Articles Case Studies

Where There's A Will, There's A Way

Where There's A Will, There's A Way

Aviva‘s latest Family Finances Report highlights very clearly the lack of planning people generally have in place should they die. It also reveals that although families know they should plan ahead for the inevitable, they find it difficult to have those important conversations.  The report suggests that 62% of people feel that death is a taboo subject. These figures are borne out...

11-03-2016 Articles Case Studies

Insurance Companies And Products As We Know Them Today Will Have To Evolve

Insurance Companies And Products As We Know Them Today Will Have To Evolve

That's according to Griselle Chernys, CEO, at Wellaway, who took an executive seat on a recent iPMI Magazine round table business forum. Although global risks have changed dramatically, medical inflation and the cost of employee benefits continues to cause concern. In the most recent iPMI Magazine Round Table Business Forum we spoke with leading C-Level executives from the world of International Private Medical...

20-12-2015 Articles Case Studies

Self-Insured Funding – Is This The Right Option For Your Company?

Self-Insured Funding – Is This The Right Option For Your Company?

With rising premiums and reduced benefits to employees, many employers are deciding to self-fund their healthcare benefits, in order to avoid costly healthcare reform mandates, taxes, and inflated insurance carrier profit margins.  Nearly 60% of employers in the USA, of all sizes, self-fund their healthcare plans, states the Employee Benefit Research Institute.  The question remains, “Is self-funded the right option...

04-09-2015 Articles Case Studies

The IRS Moves Towards Implementing The Cadillac Tax

The IRS Moves Towards Implementing The Cadillac Tax

Regardless of the opposition of congressmen, brokers, and employers, on July 30th, the United States Internal Revenue Service (IRS) issued another notice on the Cadillac Tax, which will go into effect in early 2018.  Notice 2015-52 Section 49801 – Excise Tax on High Cost Employer-Sponsored Health Coverage addresses additional topics and issues related to the Cadillac Tax, which will seriously impact...

04-09-2015 Articles Case Studies

What Is Important When Designing Maritime And Marine Medical Health Insurance Plans?

What Is Important When Designing Maritime And Marine Medical Health Insurance Plans?

There are more than 1.5 million seafarers in the world. A majority of these seafarers now have a right to be protected through national laws and practices applying the MLC, 2006 to the ships on which they work. Title 4 of the MLC covers Health Protection, Medical Care, Welfare and Social Security Protection. From August 20th 2013 all vessels over...

26-08-2015 Articles Case Studies

Critical Considerations When Designing Individual International Private Medical Insurance Plans

Critical Considerations When Designing Individual International Private Medical Insurance Plans

Introducing a business into new emerging markets is the response from worldwide business owners to the preeminent mega trend that is globalisation. Establishing a global footprint may be of pivotal importance to a wide range of industry, and according to PWC, cross-border assignments are showing no signs of a slowdown. In fact, 59% of CEOs plan to send more staff on...

26-08-2015 Articles Case Studies

What Are The Key Differences Between An iPMI And A Local Insurance Plan?

What Are The Key Differences Between An iPMI And A Local Insurance Plan?

In a recent International Private Medical Insurance Magazine executive round table business forum, we spoke with leading C-Level executives about the major differences between international private medical insurance plans and local insurance plans. As expatriate hot spots around the world continue to mandate insurance cover for expatriate employees, under various visa and employment laws, questions from the business community continue to...

26-08-2015 Articles Case Studies

Shipping Losses Lowest For 10 Years But Mega-Ships And Cyber-Attacks Pose New Threats For Maritime Sector

Shipping Losses Lowest For 10 Years But Mega-Ships And Cyber-Attacks Pose New Threats For Maritime Sector

75 large ships lost worldwide in 2014, down by a third year-on-year. South China and South East Asian waters top loss hotspots. Increasing size of container ships and floating offshore facilities could cause larger losses exceeding $1 billion. Cyber risks a growing concern in shipping sector, particularly around e-navigation. Crewing levels, Arctic shipping, the increase in human trafficking by sea...

26-03-2015 Articles Case Studies

U.S. Employers Expect Health Care Costs to Rise 4% in 2015

U.S. Employers Expect Health Care Costs to Rise 4% in 2015

Companies plan to continue subsidizing and managing benefits while taking aggressive action to keep costs down. U.S. employers expect a 4% increase in 2015 health care costs for active employees after plan design changes, according to global professional services company Towers Watson (NYSE, NASDAQ: TW). If no adjustments are made, employers project a 5.2% growth rate, putting absolute cost per person...

21-08-2014 Articles Case Studies

How Can Corporations Improve And Manage The Life Cycle Of Their Expatriate Workforce?

How Can Corporations Improve And Manage The Life Cycle Of Their Expatriate Workforce?

It isn't easy living as an expat and a mix of social, economic and personal circumstances can lead to failure and return. This is one of the big hidden costs of expatriation. The expat quits the assignment and wants to return to their country of residence. On return, they may also leave the company forcing downtime, time and economic expense and...

21-08-2014 Articles Case Studies

What Has The Maritime Labour Convention Meant For The Insurance Industry?

What Has The Maritime Labour Convention Meant For The Insurance Industry?

The Maritime Labour Convention 2006 (MLC 2006) was adopted at a Maritime session of the International Labour Conference (ILO) in 2006 and came into force on 20th August 2013. There are more than 1.5 million seafarers in the world and a majority of these seafarers now have the right to be protected through national laws and practices, applying the MLC 2006 to...

21-08-2014 Articles Case Studies

Defining International Assistance In 2014

Defining International Assistance In 2014

International tourist arrivals grew by 5% in 2013, reaching a record 1,087 million arrivals. Despite the current global economic climate, international tourism results were well above expectations, with an additional 52 million international tourists travelling the world in 2013. For 2014 the UNWTO forecasts 4% to 4.5% growth, above the long term projections. Demand for international tourism was strongest for destinations...

20-08-2014 Articles Case Studies

Managing Risk And HR Asset Protection In The Oil And Gas Industry

Managing Risk And HR Asset Protection In The Oil And Gas Industry

The recent Al-Qaida attack on a natural gas facility and subsequent hostage situation in Algeria, represents some of the extreme dangers Oil and Gas workers face 365 days a year. Originally published 29/1/2013. Militants stormed the Tigantourine natural gas facility near In Amenas with dozens of people killed. Tragically when Algerian military forces stormed the facility, more fatalities were caused. This dramatic...

06-03-2014 Articles Case Studies

The Advantages of Telemedical Consultation

Written By Frank Reuter, Reuter Consulting http://www.reuterconsulting.com Telemedical consultation, which may also be referred to as telemedicine or telehealth consultation, focuses on providing patients with the best possible telephonic advice, independent of the location the caller is in. This method of advice is already common in the United Kingdom and Switzerland and is gaining international momentum. The use of telemedical providers plays an...

19-08-2013 Articles Case Studies

International Assistance Group Core Partner AA International Evacuates Shotgun Wounded Tourist

AA International, Core Partner of the worldwide network of assistance companies, International Assistance Group, received a request from a German Assistance company requesting to organise a medical evacuation of an injured German National from Jayapura, Papua to Singapore. AA International immediately organised the appropriate team and its own air ambulance, a Learjet 35A, for the mission. AA International departed with an...

19-08-2012 Articles Case Studies

International Assistance Group Core Partner ihi Bupa Evacuates British Road Crash Victim from Somalia

A 53-year old British ihi Bupa Travel member was recently involved in a serious road accident in Somalia. Once at the ER in a local hospital, the member’s friend contacts ihi Bupa’s 24-hour assistance service team requesting an air ambulance evacuation. Shortly after the member has been evaluated, ihi Bupa’s medical consultant speaks to the treating doctor. This is the...

19-08-2012 Articles Case Studies

Air Medical Transportation Europe

  Düsseldorf 08:00 AM: A call comes in to operations of Jet Executive, JEI: a 30 year old man vacationing on Mallorca, Spain is suffering from a fracture of leg and rip after a motorcycle accident. While speeding on the highway he hit a pole. The girlfriend of the patient was sitting in the back but luckily she didn’t have any...

01-02-2012 Articles Case Studies

Business Trip Security Development Of Company Risk Management Plans

Written By Frank Reuter, Reuter Consulting http://www.reuterconsulting.com Companies are often careless about “Business Trip Security”. Only few purchase adequate travel insurance programs. Efficient risk management for employees and for the company itself is the exception. This is considered negligent as organizations have a general statutory duty of care towards their employees. The “EU Corporate Manslaughter and Homicide Act”, which is planned...

19-11-2011 Articles Case Studies