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International Private Medical Insurance Magazine Provider Network Directory September 2021

The September 2021 edition of the International Private Medical Insurance Magazine Provider Network Directory, is out now, featuring over 80 pages of international private medical insurance and medical assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

 

 

Read more...

iPMI Market Sizing With Ian Youngman, Author, International Health Insurance 2021

Global, national and company IPMI figures are more an art than a science.

Many reports claim to have figures but they are either so ancient as to be useless, or guestimates.

There are NO official IPMI figures anywhere – but I have only been looking for 30 years!

Country figures

In most countries health insurance is not a separate sector so country health insurance figures are often estimates by insurance associations rather than state statistics,

There are a few exceptions.

Even where they exist they mix PMI with IPMI and health cash and supplemental health – and sometimes other sectors such as critical illness, accident and short-term income protection,

Company figures

Very few insurers now publish country-by-country statistics on health insurance

Even where they exist they mix PMI with IPMI and health cash and supplemental health – and sometimes other sectors such as critical illness, accident and short-term income protection- and in one major case life insurance.

There are many reasons why the figures are not published.

The three key ones are commercial confidentiality that most companies may struggle to separate out IPMI by country, and currency/tax.

In the last five years of massive currency fluctuations, companies have learnt to massage the figures to look the best they can.

Global insurers also seek to minimise local and own country taxes and ‘ avoid” paying more than they have to- so they move real and book money around. Round and round the money goes – where it stops nobody knows. Amazon and Google are not the only global companies that do the magic money trick.

For insurers there are rules on offshore and onshore- so many countries only allow business to be placed in the country itself and with rules that it may have to be placed via a local insurer and/or broker- then there are rules on how much money an insurer can take out of a country.

So a simple IPMI product with a major insurer originating from a major broker may have the parent company, the local subsidiary, a local associate, the global broker location, the broker local subsidiary and a local associate- then confused further into where the insurer’s regional processing centre is.

Then – many insurers sell IPMI via MGAs- so you then add another mix of where the MGA is based and where the local office is!

So you may have choice of up to 8 countries as to where the premium for one simple IPMI policy can be placed- even before the insurer starts moving it around in practice or theory to minimise currency and tax and legal issues,

Distribution

For IPMI most business is not direct with customers but via agents, independent agents, banks, employers, brokers and MGAs.

This adds a wonderful element of obfuscation on tracking country figures or even global ones!  

Another way

Insurers are falling over each other to tell us their strategies on coal, environment, equality, diversity, employee involvement and other soft issues. As company reports are filled up with this PR stuff, actual produced figures get less and less. I have often to check investor briefings and other stuff not aimed at the public to get the figures I have.

The reports provide what information there is on countries and companies but if you are looking for country by country IPMI figures then split down by insurer- these have not existed for many years and detail gets less each year.

Adjusted figures

In most weeks I read a few detailed financial reports from insurers.

In most weeks this drives me to need a drink.

The latest phrase is  “ adjusted” – to seek to give a better comparison with previous figures.

The longer the explanation for the adjustments, the more complex the adjustment of sales, costs and profits.

Every company seeks to put the best spin on their results.

Estimates

I have lost count of the number of people who suggest that I should be able to estimate global or national IPMI figures as they have read of reports that claim to have these figures.

To make an estimate you need decent baseline figures.

Many estimates are the equivalent of betting that horse A will win the next race.

At least 90% of any figures or facts on anything on the web are rubbish.

If I used or believed much of the "information" I read daily then I would confidently say that Trump is still president, Germany won WW2, 20 years in Afghanistan was not a disaster and that politicians always tell the truth.

The future

I can analyse trends but the cut and paste boiler-plate reports that say country x will see health insurance premium will grow by 20% a year, or IPMI will grow by X % a year by the next decade – are the insurance equivalents of all those adverts that promise to reverse hair loss, make you more attractive, or will make you wealthy.

Events can cause even simple future estimates to be rubbish- such as tourism figures for 2020 and 2021 that the pandemic turned to farce.

Analysing historic figures to predict future numbers is very dangerous- as the investment warning that also applies to any sports team goes "Past performance is no guarantee of future results".

International Health Insurance (IPMI) 2021 Report

There are now 80 million expatriates, 5 million international students, 4 million temporary foreign workers, and 18 million high net worth individuals of which 2.7 million are ultra high net worth. All of these are targets for international private medical insurance.

International health insurance for expats, third country nationals, domestic nationals and global nomads is a 3 volume iPMI market report updated in 2021 with even more companies and more countries.

Overview:

Expats and local workers of global companies and HNW individuals may no longer have the option of flying home or another country for medical treatment so may have to rely on local healthcare.

Global insurers have national and international healthcare networks that have a better capability for telemedicine than local insurers.

In almost every country the state healthcare network is under never before experienced pressure so access to private healthcare is increasingly essential. In some countries, expats will be at the back of the queue for state healthcare. In some countries, even access to private healthcare may be strained and hospitals may have to prioritise healthcare for long-term partners such as insurance companies over one-time private patients.

An increasing number of insurers are moving from being health insurers to healthcare providers protected by health insurance. With a linked move to Artificial Intelligence and teleconsultation, the world of IPMI is changing.

The fragile and volatile state of global stock markets is of concern to insurers who may already be vulnerable while offering opportunities to potential buyers of insurers and health insurance books of business. The environment for mergers and acquisitions among health insurers remains favourable as they continue to seek out diversification and growth opportunities.

Read International Health Insurance (IPMI) 2021 Report, click here.

 

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International Private Medical Insurance Magazine Provider Network Directory August 2021

The August 2021 edition of the International Private Medical Insurance Magazine Provider Network Directory, is out now, featuring over 80 pages of international private medical insurance and medical assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

 

 

Read more...

World Travel Protection Expands Into The United Kingdom

World Travel Protection, one of the world’s leading travel assistance organisations and part of Zurich Insurance Group, has expanded into the UK, with a core team based in London.

The move comes as more corporate employers start to consider enhanced protection for their travelling employees given the ongoing impact of the COVID-19 pandemic on travel, and traveller health and wellbeing.

World Travel Protection already operates two Command Centres in Brisbane, Australia and Toronto, Canada, which provide 24-hour emergency assistance to travellers via location-enabled smartphone apps and mobile connectivity.

The next step will be the launch of a purpose-built London Command Centre in the coming year, according to Adrian Leach, CEO of World Travel Protection.

“With the support of our parent company, Zurich, we continue to invest significantly in state-of-the-art technology and capability to enable full-service global assistance. So we’re delighted to now be able to offer our assistance to organisations in the UK.

“Our Command Centres allow our profoundly-trained team of medical, security, logistical and case management experts to be able to lead operations globally, using real-time data including our security intelligence and mapping technology, as well as world news. Our Command Centres deal generally with more than 100,000 assistance cases and 1,000 medical evacuations a year.”

“What sets World Travel Protection mainly apart from competitors is our global team of in-house medical and security experts, equipped with the latest technology. As more borders re-open, our services will become even more essential due to the additional challenges and requirements brought about by COVID-19,” he said.

According to Zurich’s global Head of Accident and Health, Drazen Jaksic, implementing a careful, multinational business travel solution is more important than ever to protect employees’ health, safety and wellbeing, and consequently aiming to protect the business from reputational and financial impacts if something should happen.

“Risks associated with business travel are changing rapidly and becoming more complex as exemplified by the COVID-19 pandemic, a rise in civil unrest, as well as extreme weather events and related catastrophes.”

“And the growing complexity of business travel risks has brought into sharp focus the value of the assistance services that are provided to help business travellers on the ground, as part of a business travel insurance programme, ” Drazen Jaksic said.

At the core of World Travel Protection’s operations is a range of innovative, technology-based tools to assist the traveller and organisation. These are the Travel Assist Risk Management Portal, the Travel Assist App, and a Global Care Database:

  • The Travel Assist Risk Management Portal allows both organisations and World Travel Protection to track their people in real time against critical global intelligence. The World Travel Protection team can send alerts, in the event of an incident, with the ability for travellers to respond back to the Command Centres for on-going support and management. The portal enables the team to manage critical events, and communicate between a traveller and their company or insurer. This innovation also provides COVID-19 specific information by country, updated every 24 hours, including restrictions applied by local governments, international flight requirements etc.
  • Travellers on the ground receive support from the Travel Assist App, which features targeted travel alerts, regularly updated country guides, an ‘emergency’ button, and constant monitoring locations in relation to risk.
  • The World Travel Protection Global Care Database is an industry leading network withglobal provider coverage..

“Organisations have an obligation to look after their people when they are travelling and try to ensure nothing foreseeable happens which could have been avoided. In addition to support services for medical, travel and security emergencies, World Travel Protection sets objectives to educate and train businesses to mitigate risks before their employees have even departed for their destination,” Adrian Leach said.

“Discussions are already starting on how travel has changed since COVID, and our services will be even more essential as travel resumes for organisations in the UK,” he said.

Read more...

International Private Medical Insurance Magazine Provider Network Directory July 2021

The July 2021 edition of the International Private Medical Insurance Magazine Provider Network Directory, is out now, featuring over 80 pages of international private medical insurance and medical assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

 

 

Read more...

HDI Global Specialty Enters International Private Medical Insurance (IPMI) Market With Generali Hire

Haden has over 20 years’ A&H experience, including various underwriting roles at AXA, Collinson Group and most recently Generali Global Health, where he was responsible for the Italian insurer’s global IPMI portfolio.

HDI Global Specialty’s move into international PMI is part of a longer term growth plan which is designed to diversify its portfolio by product, geographical scope, production and distribution. The insurer’s expectation is that IPMI will make a significant contribution to its A&H portfolio.

Announcing the hire, A&H underwriting manager Kieran Morrin said: “HDI Global Specialty is on a path of significant controlled growth, and our Accident & Health line is a key part of this. Ben has an excellent reputation in the IPMI market and his appointment is another step of our planned expansion.”

Ben Haden added: “I’m pleased to be joining HDI Global Specialty’s A&H team, especially at a time when it’s looking to grow its footprint in the market.”

The new PMI and IPMI cover is available across the spectrum of insureds, from individuals through to multinational corporations, placed via brokers or directly with agents.

HDI Global Specialty SE is a specialty lines insurer. It is a joint venture of Hannover Re and HDI Global SE, both strong and established players in the insurance and reinsurance market, which are part of the Talanx Group. HDI Global Specialty’s focus is on writing agency and specialty insurance business. With operations in 9 locations and access to a global network of more than 150 countries through the HDI Global SE network. HDI Global Specialty also enjoys the same financial strength as HDI Global SE.

As an industrial lines insurer, HDI Global SE (HDI) meets the needs of SMEs, industrial companies and corporate customers with insurance solutions that are specifically tailored to their requirements. In addition to HDI's prominent position in the German and broader European market, the company also has operations in more than 150 countries through foreign branch offices, subsidiary and peer companies, and network partners. The company is thus able to offer its customers local policies for their global operations, which ensure that the established service and insurance protection is extended for all covered risks worldwide.

HDI Global SE is a company in the Industrial Lines Division of the Talanx Group. Approximately 3.700 employees in this division generated gross written premiums of approx. EUR 6.7 billion in the year 2020.

The rating agency Standard & Poor’s has given the Talanx Primary Group a financial strength rating of A+/stable (strong). Talanx AG is listed on the Frankfurt Stock Exchange in the SDAX.

For additional information, please go to: www.hdi-specialty.com

Hannover Re, with gross premium of more than EUR 22 billion in 2019, is the third-largest reinsurer in the world. It transacts all lines of property & casualty and life & health reinsurance and is present on all continents with around 3,300 staff. Established in 1966, the Hannover Re Group today has a network of more than 140 subsidiaries, branches, and representative offices worldwide. The Group's German business is written by the subsidiary E+S Rück. The rating agencies most relevant to the insurance industry have awarded both Hannover Re and E+S Rück outstanding financial strength ratings: Standard & Poor's AA-"Very Strong" and A.M. Best A+ "Superior".

Read more...

International Private Medical Insurance (IPMI) Market Report 2021

There are 80 million expatriates, 5 million international students, 4 million temporary foreign workers, and 18 million high net worth individuals of which 2.7 million are ultra high net worth. All these are targets for international private medical insurance.

Expats and local workers of global companies and HNW individuals may no longer have the option of flying home or another country for medical treatment so may have to rely on local healthcare.

Global insurers have national and international healthcare networks that have a better capability for telemedicine than local insurers.

In almost every country the state healthcare network is under never before experienced pressure so access to private healthcare is increasingly essential. In some countries, expats will be at the back of the queue for state healthcare. In some countries, even access to private healthcare may be strained and hospitals may have to prioritise healthcare for long-term partners such as insurance companies over one-time private patients.

An increasing number of insurers are moving from being health insurers to healthcare providers protected by health insurance. With a linked move to Artificial Intelligence and teleconsultation, the world of IPMI is changing.

The fragile and volatile state of global stock markets is of concern to insurers who may already be vulnerable while offering opportunities to potential buyers of insurers and health insurance books of business. The environment for mergers and acquisitions among health insurers remains favourable as they continue to seek out diversification and growth opportunities.

International Private Medical Insurance Overview:

  • The global demand for health insurance is rising fast
  • There are opportunities for health insurers and brokers
  • The numbers of expatriates are rising and will increase
  • IPMI and PMI are no longer separate
  • Locals, students, NGO workers and travellers need cover
  • Many countries have made health insurance compulsory
  • Healthcare and health insurance are becoming intertwined
  • Top up cover and micro health have massive potential
  • Tele-health, AI and other new technology will change how insurers, brokers and customers interact

International Private Medical Insurance Key Topics Covered:

  • 2021 population
  • 2030 population estimate
  • 2020 UN international migrants IN
  • 2020 UN international migrants OUT
  • 2020 UN refugees
  • Global diaspora
  • Expats in country
  • Healthcare
  • Healthcare for expatriates
  • Healthcare regulators
  • Healthcare regulation
  • Healthcare price regulation
  • State health insurance
  • State health insurance top-up
  • Compulsory health insurance for locals
  • Compulsory health insurance for expatriates
  • Compulsory health insurance for overseas students
  • Compulsory travel health insurance for visitors
  • Health insurance for locals overseas
  • Private health insurance
  • Micro health insurance
  • Insurance company and broker regulators
  • Foreign insurance companies
  • Health insurance regulation
  • Health insurance price regulation
  • Countries where expats come from
  • Leading local health insurers
  • Head office of leading health insurers and brokers
  • International health insurers/ brokers/agents activity

For more information about the International Private Medical Insurance (IPMI) Market Report 2021 report visit: https://ipmimagazine.com/medical-health-insurance/en/reports/item/6159-international-health-insurance-ipmi-2021

 

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Aetna International And Sanlam Pan Africa Partner To Deliver Africa’s Most Comprehensive Health Insurance Plan

The Global Health plan addresses the needs of the local market in 19 countries across Africa, and expats across the region, by giving them access to quality, cost-effective healthcare.

Aetna International, a leading provider of global health benefits, has announced that it has partnered with Sanlam Pan Africa, a premier pan-African financial services group, to launch the Global Health plan — a unique health insurance offering that addresses the healthcare needs of both local and expatriate nationals, on an international basis, across all market segments in 19 countries[1] in Africa. Fully compliant with regulations in all local markets, the plan offers a broad range of benefits, an extensive direct billing medical network, flexible payment options and an enhanced member experience with local in-country service.

“In recent years we have seen employers across Africa pivot from traditional offshore international medical insurance providers to local ones. However, few local providers have the capacity to offer international cover, which in Africa, where certain forms of treatment are not always available locally, is essential,” commented Antony Brown MBE, Head of Africa, Aetna International. “Furthermore, as a result of the global pandemic and greater availability of skilled resources in country, we are seeing companies on the continent make more local hires. What this means is potentially less demand for the traditional, high-cost fully international plans and an uptick in demand for plans that are more focused on regional cover, with comprehensive yet affordable benefits. This is exactly where we position Global Health; fit for today’s market and yet future-proofed for the changes ahead.”

RELATED READING: iPMI Magazine Speaks with Antony Brown MBE, Head of Africa, Aetna International

The Global Health proposition provides four plan levels — Value, Essential, Plus and Premium — with coverage ranging from US$100,000 to US$5,000,000. Depending on the tiers, the plans offer all levels of employees a host of health and well-being benefits, including cancer care, inpatient psychiatric treatment or psychotherapy, HIV or AIDS treatment, terminal care, medical evacuation, dental, optical and emergency treatment outside the area of cover.

With pre-authorised inpatient care across all of Africa and outpatient direct billing across the 19 Africa markets, Global Health offers members access to 8,000 directly contracted providers in Africa and over 1.3 million health care professionals globally, as well as a 24/7 multilingual call centre for emergency and evacuation immediate assistance. For plan sponsors, premiums can be invoiced centrally in USD, or in the local currency of each respective country, with all mandatory tax requirements included. 

“Not only is there a vast difference in the health insurance requirements of companies from one country in Africa to another, but the diversity of the countries in terms of language, currencies, cultures, and service expectation adds additional layers of complexity. By bringing together the Africa-specific experience of Sanlam Pan Africa with the global health insurance expertise of Aetna International, I have no doubt that Global Health will deliver Africa’s most comprehensive and locally compliant health care solution with broad international access,” added Ilham Lahlou, Head of Healthcare at Sanlam Pan Africa.

About Sanlam Pan Africa

Sanlam Pan Africa is the Sanlam Group Business unit responsible for managing and developing General Insurance business. Sanlam Pan Africa have more than 2,700 employees, working in 30 countries and operates in 3 areas of activity: Insurance & Reinsurance, Assistance and Third Party Management (TPA).

As the undisputed pan-African leader in insurance and a leading continental player, Sanlam Pan Africa has unique multi-business experience in the African market. In addition, it’s the preferred entry point to support its clients on the continent, thanks to its extensive presence in Africa, which gives it an unparalleled geographic dimension. In addition, there is a complete product offering dedicated to all its customers, whether they are individuals, professionals or corporate.

For further information on Sanlam Pan Africa, visit: www.sanlampanafrica.com.

About Aetna International

Aetna International is committed to helping create a stronger, healthier global community by delivering comprehensive health care benefits and population health solutions worldwide. One of the largest providers of international private medical insurance, Aetna International serves more than 800,000 members worldwide, including expatriates, local nationals and business travelers. Its global benefits include medical, dental, vision and emergency assistance and, in some regions, life and disability. Aetna International also offers customised technological and health management solutions for health care systems, government entities and large employers to improve people’s health, enhance quality of care and contain costs. Aetna International is a subsidiary of Aetna, a CVS Health company, which serves an estimated 34 million people with information and resources to help them make better informed decisions about their health care.

For more information, see www.aetnainternational.com or LinkedIn.

[1] Global Health covers local nationals and expats in 19 countries across the continent including Angola, Benin, Burkina Faso, Cameroon, Congo Brazzaville, Gabon, Guinea Conakry, Côte d’Ivoire , Mali, Madagascar, Morocco, Niger, Nigeria, Senegal, Togo, Kenya, Rwanda, Uganda, Zambia.

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iPMI Magazine Speaks With Sumit Gaurav, CEO, Roy Medical Assistance

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, met with Sumit Gaurav, CEO, Roy Medical Assistance. They discussed Roy Medical Assistance and its operations in India, and its emergency medical assistance work across Asia, the Middle East and some key tourist destinations like the Maldives.

Please introduce yourself and background in the international medical assistance market:

My name is Sumit Gaurav and I am the CEO of Roy Medical Assistance.

I started my career working with a hospital in India. I lead the international business development for European, American, and Latin American markets. At the same time, I saw that Asia needs a local international TPA because some insurers and assistance companies, out-side of Asia, were not paying the hospitals. Day by day hospitals were blocking international Insurance companies and they needed a local office so they can communicate and take the payment guarantee. At that time many international travellers, expats and students were facing problems for cashless treatments.

In 2016 we discussed this, with the one of the largest hospitals in Asia, explaining that we can handle international claims through a local office. But it was not easy to establish the faith with the hospitals. So, in 2016, I went on to create an innovative, solutions-oriented company offering multiple customizable international medical assistance services.

I founded Roy Medical Assistance as an International TPA and Medical Assistance company in Asia. Since that time, we have contracted with some of the largest group of hospitals and insurers to meet their evolving healthcare needs.

Our goals are help to providers and consequently payors, by processing theirs claims as our top priority and paid the hospitals on time.

Who is Roy Medical Assistance, and what does the company provide?

Roy Medical Assistance is acting as an international TPA and provides medical and claims assistance services in Asia, acting as a local guarantor to over 5000 network hospitals.

  • Single contact number for all insured queries and claims assistance.
  • Rapid access to our network of medical facilities.
  • Step by step case management for out- patient and in patient.
  • 24 hours Alarm centre with caring, trained co-ordinators who can immediately validate the policy cover and arrange direct settlement facilities with chosen medical providers.

Typically speaking, who are your clients?

Great question! Our clients are travellers, students, diplomats, business travellers, NGO’s and long stay expatriate families. To enable access to international medical treatment abroad, we work with international medical insurers, assistance companies, private corporations, hospitals, and medical transportation businesses.

Roy Medical Assistance provides international medical assistance services in India, Nepal, China, Thailand, Cambodia, Indonesia, Vietnam, Singapore, Hong Kong, Maldives, UAE, Turkey and Myanmar. What challenges do these regions pose?

We partner with hospitals in our network in all those areas, but sometimes we faced with the challenge on a small island, in the jungle plus hard to reach mountain ranges where medical facilities do not exist. If any patient is in a remote region, we can provide our best solutions to access the best and most relevant treatment and hospitals in that geographic region.

As example, we face many challenges in the Maldives. Here is a 1000 small islands with no medical facilities and no doctors available. We have sea ambulances and when we receive any request our team reach may reach those destinations within 30-45 minutes. We then provide the first aid treatment where necessary and then evacuate the patient to a network hospital provider.

COVID-19 has grounded many airlines and put a stop to international leisure travel. How has your business handled these problems?

As we all know, COVID 19 has grounded many airlines which resulted in a great impact on all our lives. Unfortunately, most of the travel industry and lot of the travel insurance sector has been severely affected. But our services are 24/7, 365 days a year, as hospitals and other necessary medical services providers are online to track and handle the situation up to mark of client satisfaction.

There are currently over 80 million expatriates around the world. What work are you doing for the expatriate market?

During COVID 19, many expatriates living with their family are fearing the current situation. But we can assure clients, whatever the issue, Roy Medical Assistance can provide medical assistance anytime, and anywhere. Frequently we are speaking with hospital management and our clients if any issues arise, we can provide our best medical assistance solutions.

Can you walk us through the features and benefits of your provider network?

You can read all about our business on our website: https://roymedicalassistance.net. Please feel free to contact me directly to discuss custom medical assistance services for the Asia Pacific region.

Technology is playing an ever more increasing role in the international insurance market. How are you leveraging the power of technology to improve patient care, and reduce the bottom line to the payor?

Correct. Technology is playing a very important role in our sector to improve patient care and reduce the bottom line of payor. In that area’s our team is working hard day and night:

  • 24 hours alarm centre is fully operational during COVID-19;
  • We have claims and payment teams, they can verify all claims accordingly to the insureds policy conditions and we pay to the hospitals within agreed time;
  • We have our own medical team in our assistance centre who help the patient and make the medical report that international insurers will understand, in order to approve the further treatment without delay;
  • Very soon we are launching reimbursement software where the patient can upload all documents and within 1 week our team will verify.

In the next 5 years, how will the international medical assistance market develop?

Development areas and opportunities include global mobility, communications, and time management. Supporting the technology and ad hoc information is essential to the success of business.

Last, but not least, if you could live anywhere, on land, or at sea, where would it be?

I always want to live in my home country, India. But during my life journey, I want to travel the whole world to see different countries, cultures, living styles, and meet new people.

 

 

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International Health Insurance (IPMI) Country Profiles Report 2021

The "International Health Insurance (IPMI) 2021: Volume Three - Country Profiles" report has been added to iPMI Magazine's report offering.

Volume three contains 176 country profiles and 2021 population, diaspora and expats.

There are 80 million expatriates, 5 million international students, 4 million temporary foreign workers, and 18 million high net worth individuals of which 2.7 million are ultra high net worth. All these are targets for international private medical insurance.

Expats and local workers of global companies and HNW individuals may no longer have the option of flying home or another country for medical treatment so may have to rely on local healthcare.

Global insurers have national and international healthcare networks that have a better capability for telemedicine than local insurers.

In almost every country the state healthcare network is under never before experienced pressure so access to private healthcare is increasingly essential. In some countries, expats will be at the back of the queue for state healthcare. In some countries, even access to private healthcare may be strained and hospitals may have to prioritise healthcare for long-term partners such as insurance companies over one-time private patients.

An increasing number of insurers are moving from being health insurers to healthcare providers protected by health insurance. With a linked move to Artificial Intelligence and teleconsultation, the world of IPMI is changing.

The fragile and volatile state of global stock markets is of concern to insurers who may already be vulnerable while offering opportunities to potential buyers of insurers and health insurance books of business. The environment for mergers and acquisitions among health insurers remains favourable as they continue to seek out diversification and growth opportunities.

Overview:

  • The global demand for health insurance is rising fast
  • There are opportunities for health insurers and brokers
  • The numbers of expatriates are rising and will increase
  • IPMI and PMI are no longer separate
  • Locals, students, NGO workers and travellers need cover
  • Many countries have made health insurance compulsory
  • Healthcare and health insurance are becoming intertwined
  • Top up cover and micro health have massive potential
  • Tele-health, AI and other new technology will change how insurers, brokers and customers interact

Key Topics Covered:

  • 2021 population
  • 2030 population estimate
  • 2020 UN international migrants IN
  • 2020 UN international migrants OUT
  • 2020 UN refugees
  • Global diaspora
  • Expats in country
  • Healthcare
  • Healthcare for expatriates
  • Healthcare regulators
  • Healthcare regulation
  • Healthcare price regulation
  • State health insurance
  • State health insurance top-up
  • Compulsory health insurance for locals
  • Compulsory health insurance for expatriates
  • Compulsory health insurance for overseas students
  • Compulsory travel health insurance for visitors
  • Health insurance for locals overseas
  • Private health insurance
  • Micro health insurance
  • Insurance company and broker regulators
  • Foreign insurance companies
  • Health insurance regulation
  • Health insurance price regulation
  • Countries where expats come from
  • Leading local health insurers
  • Head office of leading health insurers and brokers
  • International health insurers/ brokers/agents activity

For more information about this report visit https://ipmimagazine.com/medical-health-insurance/en/reports/item/6159-international-health-insurance-ipmi-2021

 

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