CEGA Group Latest News

CEGA Reaps Rewards Of Fraud Training

Claims management and assistance provider CEGA, a Charles Taylor company, announces that two further members of its Special Investigations Unit have gained Level 3 Professional Investigator accreditations; strengthening its claims validation capabilities in the multi-sector insurance market. Callum Bates and Martin Weekes are the latest staff to...

10-05-2019 iPMI Magazine Medical Travel Technical Roadside Assistance Company News

Real-Life Scenarios Prepare CEGA Staff For Winter Sports Travel Insurance Claims

Walking on crutches and pushing wheelchairs whilst wheeling heavy luggage are among challenges currently being set to CEGA's travel claims and assistance teams. The exercise is part of the global provider's annual commitment to prepare staff for the season's spate of winter sports insurance claims. CEGA's...

14-12-2018 iPMI Magazine Travel Insurance News

CEGA Deters Travel Insurance Fraudsters On BBC TV

Over a million BBC viewers are expected to be glued to their screens this Thursday, to hear about the folly of travel insurance fraud from CEGA Special Investigations - in Series 10 of BBC1's Claimed and Shamed. CEGA's Head of Technical Claims Simon Cook - a...

17-10-2018 iPMI Magazine Travel Insurance News

CEGA And Solace Appointed By Lush For Travel Risk

CEGA (part of Charles Taylor plc) and Solace Global have been appointed to provide their travel risk management service, Intrinsic assistance, to Lush Fresh Handmade Cosmetics. Intrinsic assistance provides a range of bespoke, integrated medical and security travel solutions: minimising risk to travelling employees, operations and...

09-10-2018 iPMI Magazine Medical Travel Technical Roadside Assistance Company News

CEGA Tackles Insurance Fraud On BBC TV

Insurance fraud expert CEGA Special Investigations starts filming this week for BBC One's popular Claimed and Shamed series, as part of its ongoing commitment to reduce travel insurance fraud.  It will be lights, camera, action for CEGA's Head of Technical Claims Simon Cook, as he and...

04-07-2018 iPMI Magazine Cost Containment News

CEGA Optimises Repatriation Safety With New Training Initiative

CEGA has added an innovative new initiative to its medical escort training agenda, to optimise patient safety during scheduled flight repatriations.   The initiative will deliver training in a simulated airport environment and section of a Boeing 737 aircraft, enabled by specialist facilities at Chichester College in...

27-03-2018 iPMI Magazine Medical Travel Technical Roadside Assistance Company News

CEGA Creates New Role To Meet Rising Demand For Private Repatriation

CEGA has appointed a new business development manager to meet the rising demand for private medical repatriations from travellers. Nick Simon, who takes on the new role, will focus on the needs of ill or injured clients who require repatriation to their home country (wherever that may be)...

27-02-2018 iPMI Magazine Executive Appointments Movements News

CEGA Optimises Service For Travel Insurance Customers

CEGA Group has implemented a fully automated workforce management system for its travel insurance claims and medical screening call handlers. The move supports CEGA's continued growth and optimises call volume forecasting and staff scheduling: benefiting travel insurers and policyholders alike. The state-of-the-art system, Teleopti, enables call handlers to organise shifts quickly and remotely...

22-02-2018 iPMI Magazine Medical Travel Technical Roadside Assistance Company News

CEGA Supports Insurers' Digital Strategies With Launch Of Automated Claims

CEGA has collaborated with Charles Taylor InsureTech to introduce automated claims to its end-to-end travel claims management services. The latest step in CEGA's proactive digital strategy, the development supports insurers' own digital agendas, maximising customer choice about how and when claims are submitted and minimising operating costs. CEGA's...

11-10-2017 iPMI Magazine Travel Insurance News

Charles Taylor-owned CEGA Drives Investment Agenda

CEGA has created a new role - head of proposition development - to support its growth drive into new markets and territories. The move underpins the vigorous growth agenda adopted since the company's acquisition last year by Charles Taylor plc. Angela Smith, who takes on the new...

13-06-2017 iPMI Magazine Executive Appointments Movements News

CEGA Accredited For Services Carried Out On Behalf Of Insurers

CEGA has been awarded a prestigious industry accolade for the worldwide patient transfer services it carries out on behalf of travel, personal accident and health insurers. The global assistance, claims and risk management provider has become the first company in Europe to gain the Commercial Aviation Medical...

09-06-2017 iPMI Magazine Medical Travel Technical Roadside Assistance Company News

About CEGA

For over four decades, CEGA has been the outstanding emergency global assistance and claims management service behind some of the UK's largest insurers, corporate bodies and public sector organisations. 

We began as a family business back in 1973, first operating as an air taxi service, then as a dedicated air ambulance provider, with our own flight and medical crews. Soon we were meeting a growing demand for domestic and international medical transfers. 

Driving this success were our founders, Clive and Graham Ponsford, under whose ownership we evolved to become a leading international travel risk and claims management group, and the UK's largest independent assistance provider - offering a range of bespoke products and services to an ever-growing list of blue-chip clients.

In 2015, we reached an exciting point in our history, marked first by a management buyout led by our new Group Chief Executive, Alistair Hardie. A year later, we were acquired by Charles Taylor plc: a leading provider of professional services to clients across the global insurance market. With over 3,000 employees across 100 locations in 30 countries, Charles Taylor gives us access to worldwide resources and expertise that complement our own extensive global network. 

Today, CEGA is led by a team that combines new visionary management with the customer focus and high quality service values that have made us a market-leading success. 

The investment continues in our people and products - and in meeting the needs of insurers, businesses and individuals in a changing global travel risk landscape. We now have an operational HQ in Chichester and bases in Bournemouth, London and Mallorca. Throughout our growth, we have stuck steadfastly to the innovative and entrepreneurial values of a once family-owned business.