The move comes as part of a company drive to ensure that its medical facilities and assistance centres are ISO accredited in the next few years.
Adriaan continued: "We believe that our global ISO initiative will help us serve our members even better. Already we offer them consistent and premium healthcare services throughout the globe. Our international network of 73,000 providers including hospitals, doctors and clinics are accredited. These entities have gone through a proprietary internal credentialing process of rigid protocols, site surveys and annual evaluation initiatives. ISO certification is another step in our efforts for continuous improvement."
In Indonesia and North Asia, International SOS' medical facilities support a variety of its clients in the finance, professional services, manufacturing sectors as well as the oil and gas and mining industries. International SOS customers include expatriates, business travelers and nationals working in cities such as Jakarta, Nanjing, Beijing and Ulan Bator and workforce on remote sites. International SOS has partnered with the Swiss Association for Quality and Management* (SQS) to prepare for, and certify, all their medical facilities.
The SQS has particular expertise in the ISO certification for the healthcare industry and related quality statutes.
Mr. René Wasmer, Member of the SQS Executive Board and former IQNet President, said, "Companies who are SQS certified have demonstrated that they have superior quality management processes in place, meet regulatory requirements and are continually working to ensure customer satisfaction. Certification according to ISO 9001 illustrates the company's continued dedication to ensure its healthcare services meet the highest standards globally."
*ISO stands for the International Organisation for Standardisation, who develops and publishes a variety of international standards. The 9001 refers to the standard for Quality.
** SQS has specialist auditors in medical services and support in over 31 different countries.