Globality Health Latest News

Globality Health Strengthens Network Management With Appointment Of Ronald Pritchard

Globality Health is proud to welcome the appointment of experienced senior operations manager, Ronald Pritchard, as Head of Network Management. His mission is to optimize working relationships with partners and the medical provider network, with special emphasis on operational and financial efficiency. He joined Globality...

18-05-2016 iPMI Magazine Executive Appointments Movements News

Globality Health Names Michael Kløcker As New Chief Commercial Officer

As of 1 May, Michael Kløcker is the Chief Commercial Officer of the international health insurer with a special focus on expatriates, Globality Health. His appointment completes Globality’s Board of Management, allowing interim CCO Gregor Schulte to focus on his core role as Chief Financial Officer. "I...

05-05-2016 iPMI Magazine Executive Appointments Movements News

Globality Health Continues UK Market Expansion With Appointment Of New UK Regional Sales Director

Globality Health, the international medical insurer with a special focus on expatriates is excited to announce the appointment of Mr. Gavin Royston, as UK regional sales director. With a wealth of iPMI industry experience spanning over 13 years, including 8 years at Bupa and 4 years posted...

22-06-2015 iPMI Magazine Executive Appointments Movements News

Globality Health Introduces New CEO

Munich Health, the health segment of Munich Re, has appointed Roman Beilhack as new CEO for Globality Health. The appointment is the next step in a comprehensive development program for Globality Health, the international health insurer with a special focus on expatriates within Munich Re. Beilhack...

07-11-2014 iPMI Magazine Executive Appointments Movements News

Globality Health Partners With UAE’s Leading Health Insurer Daman

By partnering with the National Health Insurance Company - Daman, Globality Health is extending its full international health insurance offering, including 24/7 emergency medical assistance and medical evacuation and repatriation services, to the United Arab Emirates (UAE). The partnership with Daman allows Globality Health`s clients...

04-11-2014 iPMI Product News

Globality Health Take Lead Sponsorship Position On Maritime Labour Convention 2006 Round Table Business Forum

iPMI Magazine is proud to announce Globality Health has taken the lead sponsorship position on the upcoming Maritime Labour Convention 2006 Round Table Business Forum. Mr. Philip Wright, Chief Commercial Officer at Globality Health will take the head of the round table. The Maritime Labour Convention...

13-03-2014 RT Delegate Sponsor News

EuroAlarm Joins The Globality Health Global Network

Globality Health is strengthening its global network by partnering with leading international assistance provider, EuroAlarm, to provide full international care, including 24/7 emergency medical assistance, medical evacuation and repatriation services, to all group and individual clients. A full support service that clients can depend upon...

03-12-2013 iPMI Magazine Breaking News

iPMI Conferences 2014

Team iPMIM are currently very busy researching a health and medical insurance conference for 2014. We are now at a stage where we need your input. iPMI Conferences ( facilitate dialog and debate between the various sectors of the international healthcare business. Insurance companies, assistance networks...

08-11-2013 iPMI Magazine Breaking News

New Cover For The Untapped Seafarers Market From Globality Health

Globality Health responded to the need for appropriate insurance for seafarers by partnering with Crewsure ( to offer clients innovative insurance products. From August 20th 2013 all vessels over a certain size have to comply with a new labour convention known as the Maritime Labour...

19-08-2013 iPMI Product News

Globality Health Introduces A New International Health Insurance Plan For Individuals - Yougenio® World

Globality Health has launched its new international health insurance plan for individuals, YouGenio® World. It is replacing YouGenio® with a large number of improvements to the current plan levels Classic, Plus and Top, such as full cancer care. In twelve-months the product development team has...

16-04-2013 iPMI Product News

Terms Of Payment, Real Time Info And Communications Tops IPMI Provider Needs

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In the recent iPMI Magazine round table business forum International Medical Evacuation and Repatriation Strategies we spoke with the insurance, assistance and air ambulance industry and discussed which policies and procedures may be improved between IPMI payors and providers.

This isn't the first time iPMI Magazine has asked this question, and once again, terms of payment make an appearance.

The general consensus is that IPMI providers are not concerned that they will not be paid however in some instances payment could be made quicker. Read on to learn why efficient terms of payment remain critical in the world of IPMI.

IRENA DIMITRIJEVIC, JET EXECUTIVE: From our point of view we would clearly prefer if the insurers would pay more quickly. If it is a big insurance or a global assistance company it is not that we are concerned they won’t pay but as everyone knows airplanes and flights are quite expensive and we are producing almost all costs before and during the flight but often have to wait up to 3 months until payment. It is a lot of money we credit each day. In any other business you have to pay up front or latest 14 days after your purchase. The clients usually argue with the point that they are waiting for the money from their insurers until they can close the case and pay us. Unfortunately I cannot say the same to my providers such as handling agents, airports, fuelling companies, hotels and crews.

If we have a request from a private person or an unknown broker we only work with credit card safety before flight operation.

PHILIPP SCHNEIDER, QUICK AIR: In general it is important to explain the terms of payment which apply between an airline and its suppliers. Payments for fuel, handling, airport fees, etc. have to be paid immediately and without delay. Understanding these contractual terms should make the payer aware that the time of payment can only be lengthened to a certain degree.

EVA KLUGE, AIR ALLIANCE: A better structuring of exchanged data and real-time information are certainly worth looking at. So is invoicing. Most assistance companies will receive their payment by the insurers and then pay the provider. With almost all clients, this works quite well, with some, unfortunately, there are long delays. Direct and consolidated billing systems or potentially claims floats for assistance companies may be an option.

CLAUDIA SCHMIEDHUBER, TYROL AIR AMBULANCE: As I have mentioned before – a transparent and open communication and mutual decision making when it comes to workflows and procedures will avoid headaches in the future. A pro-active approach and open communication in regards to the expectations and the steps that need to be taken, should be the first priority when a new client comes on board. A clear structure, a pre-determined workflow and designated contact person who is available to answer all questions is of great importance for both parties.

I am also of the opinion that a well-developed complaint management system is essential for the relationship between payor and provider. As misunderstandings and mistakes can happen along the way, it will determine the satisfaction of patient and client how well the complaint is being managed and also what steps are taken to avoid such an issue in the future.

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International Private Medical Healthcare Expatriate Travel Insurance Plans

A guide to leading international medical, healthcare, expatriate and travel insurance underwriters, companies and providers operating within leisure, expatriate and corporate travel business markets, globally.


Medical, Healthcare, Expatriate And Travel Insurance

A guide to leading international medical, healthcare, expatriate and travel insurance underwriters, companies, providers, operating within leisure, expatriate and corporate travel business markets, globally.