IPMI provider Now Health International has announced the launch of a significant upgrade to its flagship WorldCare product. Enhanced WorldCare offers a simplified annual deductible structure, higher benefit limits, and new added value services to deliver even greater value for members and intermediaries.
“As a leading innovator in the IPMI industry, we are constantly looking for ways to improve our products and services, and respond to feedback from both members and intermediaries. Our enhanced WorldCare offer is testimony to this and follows the most comprehensive product review since we launched. The new simple annual deductible, enhanced core benefits and added value services, all speak to the heart of our mission to offer a more accessible approach to international health insurance” said Martin Garcia, CEO of Now Health International/Best Doctors Insurance.
Chief Commercial Officer Damian Delaney added, “We know our members want more than comprehensive health cover and fast claims payments, and are increasingly looking for a partner to support their overall health and wellbeing. We’ve listened to this feedback and enhanced WorldCare is a key step in the right direction to delivering greater value for our members and to better meet their international healthcare needs."
Following the most comprehensive product review since Now Health International launched in 2011, significant enhancements have been made to the company’s WorldCare plans in response to feedback from both its members and distribution network. Their strategic global reinsurance partnership with Reinsurance Group of America (RGA) announced last year, has also enabled the company to offer sharper prices on select plans in certain markets, meaning customers may be able to enjoy the enhanced product at an even more competitive price. Key enhancements to WorldCare include:
1) Simple annual deductible
Most significantly the enhanced WorldCare product will now be based around a new annual deductible structure rather than a per medical condition excess. This simpler annual deductible approach aligns with industry best practice, and is intended to make plans even easier for members to understand and enable cost conscious customers to better tailor cover to their budget.
2) Increased benefit limits
In response to feedback, a number of core benefits have been enhanced, including diagnostic procedures, renal treatment, chronic conditions and routine maternity.
Diagnostic procedures: WorldCare Essential is now aligned with the other WorldCare plans to offer a full refund for in/day and out-patient diagnostic procedures, including MRI and PET scans.
Renal Treatment: All four plans will offer a full refund for in-patient and pre/post-operative renal treatment.
Following a market review, the benefit limit for out-patient renal treatment has also increased to USD 100,000 for WorldCare Advance, Excel and Apex.
Chronic Condition Maintenance: A full refund for the maintenance of chronic conditions is now available with both WorldCare Advance and Excel.
Routine Maternity: Routine maternity benefit limit for WorldCare Apex has increased by more than 16%.
3) Added value services
Now Health International is introducing new partnerships to deliver a range of added value services which will be available across all four WorldCare plans, to meet increasing customer demand for a more holistic approach to international health insurance.
Second Medical Opinion via Interconsultation® from Best Doctors Inc, ensuring members get the right diagnosis and the right treatment;
Crisis Management Service and health and safety alerts in conjunction with red24; and
Global Concierge Service team to support members seeking treatment overseas.
The upgraded WorldCare product is available from 1 May 2017.