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Healthcare International

Expatriate Group Adds Free Upgrades To Corporate iPMI Plans For All New And Existing Policyholders

Expatriate Group commit to upgrade their corporate iPMI policies for all new, and existing policyholders, for free, from New Year’s Day 2022.

They will restructure their group iPMI policy cover following conversations with their corporate and broker partners.
Their feedback clarified the requirement for policies that better suited the needs of businesses seeking to meet the challenges of greater corporate responsibility to their staff and their work environments – both physically and mentally.

From 1st January 2022 all group policies will include, as standard: an Employee Assistance Programme; Business Travel insurance; and Income Replacement cover, integrated into all international healthcare policies.

“From the feedback, it was clear that HR managers want simpler and more cost-effective solutions for managing employee protection” said Amanda Giscos, Head of Business Development.

She also added “COVID-19 often led HR managers to remain with existing providers, even if there were better products on the market, to give employees the feeling of an element of security through consistency. However, with the world easing back to work, the ability to attract and retain staff is vital. Businesses who put employee wellbeing at the heart of their culture and support the transition to the new normal, and beyond, will thrive”.

“We have now reinvented our corporate policies to better meet these needs in a simple, single HR solution” said Lee Gerry, Expatriate Group Director.

“Now, if an employee is travelling on business, they’re covered; if they need immediate access to counselling, they’re covered; if they can no longer work because of their health, they’re covered. These benefits are now core to our comprehensive group iPMI policies.

“What’s more,” Gerry said “following strong underwriting results in 2019 and 2020, the improvement in benefits hasn’t resulted in any change in premium”.

“International HR managers are seeking more from their partners” Gerry continued, “Enabling employee services and risk management to be centralised under a single contract, will streamline administration, and make both time and cost savings.

There’s also the added benefit of claims being handled under the same online platform, which’ll make life easier for the employee too!”

Expatriate Group’s new corporate iPMI policies will be available from 1st January 2022. Existing customers will have the new benefits automatically added to their group policy at renewal.

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Allianz Care Reports Up To 235% Year-On-Year Increase In Applications For International Health Insurance Policies

Allianz Care reports up to 235% year-on-year increase in applications for international health insurance policies, and significant increases in demand for health and wellbeing advice and digital services-

Allianz Care has reported a significant increase in demand for international health insurance services since the beginning of the COVID-19 pandemic, with year-on-year sales of private individual/family policies up 235% in Germany, 100% in Singapore and 65% in the UAE. Allianz Care is the international health brand of Allianz Partners.

Some of the key uplifts in demand for health and wellbeing advice and digital health services include:

  • 48% increase in web traffic to AllianzCare.com in March, with a further increase of 83% in April, with visitors keen to keep up to date with the latest information on the pandemic.
  • 6,000 subscriptions to the Allianz Care channel on the BrightTALK platform, which has been used to broadcast webinars on COVID-19. This is up from an average of 380 subscribers before the pandemic. Almost 3,000 insured members attended one webinar alone with Dr. Ulrike Sucher, the company’s Chief Medical Officer for International Health, in which she outlined recommendations on steps they could take to protect themselves.
  • Significant increase in demand for Allianz Care’s Employee Assistance Programme (EAP), with users looking for further information on financial advice, as well as seeking counselling services and advice on stress management.
  • 257% increase in calls made to Allianz Care’s 24/7 medical advice line. The medical advice line is staffed by an experienced medical team that can address queries in real-time, including general medical advice and information regarding self-care. To provide further support, a COVID-19 digital symptom checker was added to the service, which has already been used by more than 46,000 customers to date.
  • Year-on-year increase in sales of individual policies across almost all markets, most notably 235% in Germany, 100% in Singapore, 65% in the UAE, 62% in Italy, 57% in France and 48% in Spain.

Allianz Care has provided ongoing support to members throughout the COVID-19 emergency, confirming that customers contracting the virus are covered by their healthcare policies. It has also made temporary changes to its cover such as extending the period of cover for emergency medical treatment for those trapped outside their normal region of cover, from 6 weeks to 21 weeks.

Speaking about the surge in demand for support services and the action being taken to address it, Paula Covey, Chief Marketing Officer for International Health said: “The global emergency being experienced as a result of the COVID-19 pandemic is unprecedented in its impact on people and businesses. People are understandably worried, not only about their own health, but also about that of their families and loved ones. As well as the general uncertainty, there’s also increased concern stemming from the emotional and financial impact. It wasn’t a surprise that there’d be an increase in demand for support services and advice – whether through our EAP, 24/7 helpline, webinars or the website. However the scale of the demand did take us somewhat by surprise. We were particularly pleased with the strong levels of participation and engagement in the webinars.

 “The reaction to our COVID-19 digital symptom tracker also demonstrated just how much people want to address concerns from the safety of their own home, while some hospitals and clinical settings are either experiencing overcrowding or trying to mitigate it. While our medical advice line gives customers access to more than 120 health professional who can support them regardless of their location.

 “In response to the situations our customers are finding themselves in, through no fault of their own, we’ve temporarily changed some of the terms of our policies. We want to support people who are stuck outside their normal region of cover due to global travel restrictions. So our cover for medical emergencies outside the normal region of cover has been temporarily extended from 6 weeks to 21 weeks. When we say we care about our customers, emergency situations like this are where we really get a chance to prove that. It’s not an empty promise. We have to be there for our customers and from a business continuity point of view, we were already set-up for staff to work from home. So this has been a seamless transition and it’s very much business as usual.”

For more information about Allianz Care, visit: www.allianzcare.com and for the latest news about COVID-19, go to: https://www.allianzcare.com/en/about-us/news/2020/01/coronaviruses.html.

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Integra Global Launches New IPMI Inpatient Plan Range – InCare

Integra Global, a leading provider of international health insurance, today launches two new health plans to the IPMI market. 

The new plans are available for individuals and groups.
 
The InCare plan range has been designed specifically for the needs of both individuals and companies wanting a health plan with rich inpatient benefits, useful services for global mobility, and market-leading value. 
 
InCare plans include comprehensive hospitalisation and rehabilitation benefits, along with 24/7 emergency medical assistance, life cover and mental health benefits. The InCare Premier plan offers a higher overall policy limit, private room cover and increased limits for Accidental Death and Dismemberment. 
 
In addition, InCare plans include a number of helpful expat services, including a Life Aware Programme for daily life challenges, 24/7 emergency medical assistance and evacuation, and access to a mobile app and claims portal. InCare policies, like all Integra Global health plans, do not exclude natural disasters or pandemics, such as coronavirus (COVID-19).
 
InCare policies are underwritten by MGEN; part of the largest mutual health group in France VYV Group, which has a turnover of €9 billion, 35,500 employees and an AM BEST Financial Strength Rating of A (excellent). Medical Administrators International (MAI) is the global claims administrator for InCare health plans and will manage all pre-authorisations, direct billing and claims management services.
 
Integra Global has been successfully partnered with MGEN and MAI since the launch of their comprehensive Worldwide health plans in 2018. MAI and Integra Global have together consistently achieved claims processing times within 5-7 working days over the last two years, offering first-class customer service to members.  
 
Integra Global's emergency medical and security assistance provider, Northcott Global Solutions (NGS), will serve InCare plan members across the globe, managing all medical emergencies, evacuations and issues of civil unrest or natural disaster. 
 
Philip Catterton, Managing Director at Integra Global Group, commented, "Inpatient treatment is by far the most expensive aspect of healthcare, but also the most important. It's essential that anyone living abroad, or any company employing overseas staff, has a health plan that safeguards them in the event of an emergency or serious illness. 
 
"Our InCare plan range is perfect for individuals who want protection against high-cost inpatient care or expensive treatment, but don't want to pay for a comprehensive health plan.
 
"We've also seen a growing demand among price-conscious companies for a plan that will protect their staff to a high standard, without paying for benefits that are outside their requirements or budget. 
 
"Our InCare plans are here for anyone wanting high-quality inpatient cover, fantastic services, and exceptional customer support."
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Global Benefits Group And AXA Announce Global Strategic Partnership To Foster GBG’s Growth On The IPMI Market

IPMI Markets News: Global Benefits Group and AXA have agreed to engage in a global strategic partnership and will work together to enter new high-growth IPMI markets and segments. The partnership was announced by Mr. Bob Dubrish, CEO of Global Benefits Group, and Mr. Mattieu Rouot, Senior Vice President – Head of International Employee Benefits, AXA.

Under the agreement, GBG and AXA will collaborate in three key areas:

• Reinsurance: AXA will serve as GBG’s principal reinsurance partner, taking a quota share participation in all lines of GBG’s business.

• Client Referrals: Where appropriate, AXA will utilize GBG’s specialized capabilities to help provide international solutions to AXA’s clients, especially in the small to mid-size group business in which GBG specializes.

• Access to new markets: Through its network of subsidiaries and affiliates, whenever relevant, AXA will provide GBG with access to a wide range of new jurisdictions in which it does not currently operate.

“The AXA Group is the perfect partner for the next stage of GBG’s rapid growth cycle,” Mr. Dubrish said. “We look forward to the security AXA brings to our financial strength as a reinsurance partner, in addition to the new doors that will be opened through our collaboration.”

“Launching new partnerships with the most dynamic IPMI actors is part of AXA strategy to seize new opportunities on the IPMI Market. This collaboration with GBG will help us further accelerate our IPMI development, notably in LATAM and Africa where AXA already has an important footprint,” Mr. Rouot said.

GBG, founded in 1981, provides health, life, disability, travel and specialty insurance products to group and individual clients. The company’s target market segments are expatriates, third-country nationals and highnet worth individuals. AXA, with origins dating to 1859, is a global leader in insurance and asset management, with 166,000 employees and distributors based in 64 countries serving 103 million customers. AXA surpassed 100 billion (Euros) for the first time in 2016.

AXA Group is one of the largest insurance companies in the world, with a head office located in Paris. Present in 64 countries, AXA’s 166,000 employees and exclusive distributors provide their expertise in support of 103 million customers through four core business activities: Property & Casualty Insurance; Life & Savings; Health Insurance; and Asset Management. In a fast-evolving world, AXA anticipates change to offer services and solutions tailored to the current and future needs of its customers.

AXA joins the top 3 global financial services brands and confirms its ranking in the top 50 global brands. The Best Global Brands ranking today confirms the AXA brand’s strong ongoing reputation and value: 46th best global brand, up 2 spots in a year, 1st insurance brand worldwide for the 8th consecutive year and the 3rd best brand across all financial services, with a brand value that has gone up by 14% this year. It represents a 49% increase since 2013. It is now valued at USD 10.579 billion.

The AXA Group is a dynamic company pursuing an ambitious goal – with its responsible conduct it wishes to gain the trust and become the Insurer of first choice for all stakeholder groups, from costumers to employees, from environment, society and its shareholders to its suppliers.

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