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Introducing Roy Medical Assistance

Roy Medical Assistance (RMA) was established in 2016 and its an International TPA and Medical Assistance Company in Asia and has been providing bespoke niche solutions.

Our coverage areas include India, Nepal, China, Thailand, Cambodia, Indonesia, Vietnam, Singapore, Hong Kong, Maldives, Maldives, UAE and Myanmar for Travel Insurance, Health Insurance, motor Insurance and Home Insurance firms since years.

Now we are actively involved and delivering Quality and Affordable Healthcare to people around the world in best possible way. We have an impressive list of clients from all walks of life that put their trust in us to get the job done

Roy Medical Assistance and its strong team believes in delivering the best of the best via its Global Alarm center based in New Delhi, India, along with a large network of partners on a global scale by its staff of 50 multilingual assistance, claims handling and medical specialists including doctors.

Being a reliable, desired and transparent organization, we always function upon new opportunities and inspire others to seek innovative and sustainable solutions to assist clients in every step of the way. Our decisions and actions are made to exceed the needs and expectations of the customers.

Company Address: Suite- 525, 5th floor, JMD Regent Square,
MG Road, Gurugram
Haryana -122001 (New Delhi NCR) India

Help Line Phone: (+91) 98 7187 7260
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.





Singapore-Based Luye Medical Group Completes Acquisition of Healthe Care

Australia's third largest private healthcare group, Healthe Care, officially became a member of Luye Medicals Group Pte Ltd (Luye Medical Group) on April 18, 2016, after the acquisition from Australia's Archer Capital Fund was completed.

Through the acquisition of Healthe Care, Luye Medical Group has leapfrogged into the ranks of one of the largest international private medical groups in the region.

Healthe Care will continue to expand its business operations in the Australian market, and work closely with Luye Medical Group to expand its footprint and building high quality healthcare services in Singapore, China and the other Asian countries.

In the China market, driven strongly by aging population and emerging healthcare friendly policies, the China healthcare market has accelerated its development. According to statistics, the market size of China's healthcare industry is approximately US 280 billion dollars and the compound annual growth rate of hospital income during 2009 to 2013 was 20%, of which that of private hospitals was as high as 28%. However, due to lack of adequate policy support and infrastructure, it has been difficult for private hospitals to specialize and extend its services to a wider population, resulting in the fact that Chinese private healthcare providers only cover about 10%(1) of the total patients population, notably lower than the 20% to 30% target(2) set by the government. Luye Medical Group believes that the acquisition of Healthe Care will greatly enhance its capabilities in China, enabling it to deliver high quality healthcare services with international standards.

Mr Choo Kin Poo, Group Vice President, Strategy Planning & Business Development, Operations said, "This is our largest acquisition so far. As a medical group headquartered in Singapore with assets overseas, having Healthe Care on board will allow us to build on our business strategy and plans to expand in Singapore and Asia Pacific."

"The acquisition of Healthe Care represents an important milestone in the development of Luye Medical Group. It has great strategy significance and extensive influence on the development of healthcare services and lays the foundation for Luye Medical Group and Luye Group as a market leader both internationally and in China," said Mr. Liu Dianbo, Chairman of Luye Group.

Both Healthe Care and Luye Medical Group specialize in areas such as oncology, cardiology, neuropsychiatry, orthopedics, and rehabilitation and synergies with the key therapeutic pharmaceutical products of Luye Pharma Group, another member of Luye Group.

(1) Statistical Communique on Development in Health and Family Planning of China in 2014, as released by the National Health and Family Planning Commission, in 2014 the patients of public hospitals were 134,150,000 (accounting for 87.3% of the total patients) and the patients of private hospitals were 19,600,000 (accounting for 12.7% of the total patients).
(2) In 2013, the State Council


Aviation-Specific Travel Risk Management Services In Mandarin

MedAire has announced that it will now offer its travel risk mitigation services in Mandarin. MedAire will provide 24/7 in-flight and on the ground assistance out of the International SOS Beijing Assistance Center to support Asia based customers with preference for Mandarin-language service.

“Having a MedLink center in China allows an enhanced customer experience for Mandarin-speaking clients” said Bill Dolny, CEO MedAire, “we can now offer this as another option in addition to our U.S. based service delivered in English.” 

MedAire is the market leader in providing aviation-specific medical and travel safety assistance and has over 30 years experience in travel risk management solutions for the Business Aviation Market. MedAire Solutions include remote medical assistance to manage in-flight emergencies, at-destination support wherever clients and crew travel and may need help,  crew medical training, medical kits and equipment.   

In 2015, MedAire handled over 128,000 client calls from its Global Response Center in Phoenix, Arizona. With increased passenger traffic and the strong growth of the Asian aviation market, MedAire has expanded operations to better meet the needs of Asian clients.  Mandarin-speaking operators, and those with pilots and crew who may want Mandarin-language support, now have 24/7 access to advice and assistance both in-flight and at destination in their local language and from doctors who have an excellent understanding of these clients’ specific requirements.



Manulife China Bank Life Assurance Corporation to Begin Offering Bancassurance Products to China Bank Savings Clients

The Manulife China Bank Life Assurance Corporation (MCBL) further strengthened its alliance with China Banking Corporation (China Bank) following the Bangko Sentral ng Pilipinas’ grant of the license to cross-sell bancassurance products to China Bank Savings (CBS), the thrift bank arm of China Bank. The grant will allow China Bank Savings to offer low premium-protection products that covers insurance, savings and investment plans.

"With MCBL as our bancassurance partner, world class life insurance products are easily within our client’s reach," said CBS President Alberto Emilio V. Ramos. "This supports our goal of providing them with a comprehensive range of financial products and services to suit their evolving savings and investment needs."

The strategic alliance between Manulife Philippines and China Bank began in 2007, through Manulife China Bank Life Assurance Corporation. MCBL provides China Bank clients with exclusive insurance and investment solutions to address their needs. In 2014, Manulife and China Bank renewed their partnership, with China Bank increasing their stake in the bancassurance company. China Bank Savings is a fully owned subsidiary of China Bank.

"The extension of the Manulife-China Bank relationship to CBS further strengthens our partnership across multiple fronts. It provides Chinabank Savings with a broader set of financial solutions to meet the needs of CBS customers, while providing MCBL with additional channels for growth," added MCBL CEO Robert Wyld. "It is a win-win partnership that will benefit both companies and, more importantly, extend to clients as well."



Global Passenger Traffic Results For September Showing Solid Demand Growth

Global passenger traffic results for September showing solid demand growth compared to September 2014 for domestic and international traffic.

Total revenue passenger kilometers (RPKs) rose 7.3% compared to the year-ago period, slightly above the 7.1% growth achieved in August. September capacity (available seat kilometers or ASKs) increased by 6.6%, and load factor rose 0.5 percentage points to 80.7%.

“The demand for air travel in September was robust—even with the economic slowdown in some key emerging markets such as China. The industry seems set for a positive end to 2015,” said Tony Tyler, IATA’s Director General and CEO. 

Sep 2015 vs. Sep 2014RPK GrowthASK GrowthPLF
International 7.0% 6.9% 80.5
Domestic 7.8% 6.1% 81.0
Total Market 7.3% 6.6% 80.7
YTD 2015 vs. YTD 2014RPK GrowthASK GrowthPLF
International 6.7% 6.2% 80.3
Domestic 6.6% 5.7% 81.5
Total Market 6.7% 6.0% 80.7

International Passenger Markets

September international passenger demand rose 7.0% compared to September 2014, with airlines in all regions recording growth. Total capacity climbed 6.9%, and load factor edged up 0.1 percentage points to 80.5%.

  • European carriers saw demand increase by 7.1%, supported by economic recovery in the region. Capacity climbed 6.6% and load factor rose 0.4 percentage points to 85.1%, highest among the regions.
  • Asia-Pacific airlines’ September traffic rose 6.8% compared to the year-ago period. Capacity increased 5.9% and load factor climbed 0.7 percentage points to 77.0%. The healthy performance occurred in spite of notable declines in trade activity in Emerging Asia as well as slower than expected growth in China.
  • North American airlines’ traffic climbed 4.1%, which was matched by a capacity expansion of 4.1%. As a result, load factor was flat at 82.4%. Expectations for better economic performance are supporting travel demand.
  • Middle East carriers had a 9.9% demand increase in September, well down on the 13.7% year-over year growth experienced in August, but still a very healthy result. Capacity rose 12.9% and load factor slipped 2.1 percentage points to 75.7%. Major economies in the region, including Saudi Arabia and the United Arab Emirates, have experienced slowdowns in non-oil sectors, however rates of growth remain robust.
  • Latin American airlines saw September traffic climb 7.9% compared to September 2014. Capacity increased by 8.5%, however, causing load factor to dip 0.5 percentage points to 80.0%. Despite recessionary conditions in Brazil and Argentina, solid international trade activity has provided a boost to business-related travel.
  • African airlines experienced their third consecutive month of positive traffic growth in September, posting a 5.2% rise compared to a year ago. However, the result could be owing to volatility in reported volumes, as fundamental economic drivers remain weak. Capacity rose 3.5%, and load factor improved 1.2 percentage points to 71.6%.  

Domestic Passenger Markets

Domestic travel demand rose 7.8% in September compared to September 2014. All markets except Brazil showed growth with the strongest increases occurring in India, China and Russia. Domestic capacity climbed 6.1%, and load factor improved 1.3 percentage points to 81.0%. 

Sep 2015 vs. Sep 2014RPK GrowthASK GrowthPLF
Australia 0.3% 0.0% 77.1
Brazil -1.3% -1.8% 79.1
​China P.R. 12.5​% ​10.5% 81.2
​India ​13.2% ​12.6% 81.9
​Japan 2.0​% -1.4​% ​71.6
​Russian Federation ​12.1% ​13.0% 77.8
​US ​6.9% ​4.6% ​84.2
Domestic 7.8% 6.1% 81.0
  • Brazil’s domestic demand slipped 1.3% in September compared to September 2014 as the economy slid further into recession with rising unemployment, and the Brazilian Real continued to decline against the dollar.
The Bottom Line
“Aviation’s connectivity is vital to the health and well-being of the global economy. And financial strength is critical to the industry delivering its best. While the overall outlook is for a collective profit that covers the industry’s cost of capital, parts of the industry are really struggling. The poor economic performance in Brazil is having a dramatic negative impact on the industry’s performance in Latin America’s largest market. There are a number of swift policy options that the government could take to stimulate the sector by reducing the burden of onerous taxes, punitive regulation and a crippling fuel pricing regime. A comprehensive policy response would unleash the power of aviation connectivity and pay big dividends across the economy. There is no time for complacency,” said Tyler.

International SOS Clinics In Tianjin And Tianjin TEDA Remain Open

The fire at a logistics facility in the Binhai Port area of Tianjin Municipality resulted in two large explosions on 12th August at around 11.20pm. 

Immediately after the explosion International SOS staff provided triage and first aid treatment for the seriously injured. In addition, International SOS sent a team to Tianjin to ensure continued support to our clients and members. 

Both International SOS clinics in Tianjin and Tianjin TEDA remain open.

The authorities have given the following travel advice:

• Avoid the vicinity of the fire and explosion in Binhai until the situation has normalised.
• Follow all directives issued by the authorities, and observe any exclusion zones and road closures established around the site of the explosion.
• Anticipate traffic disruption in coming hours in Tianjin, particularly in and around the Binhai area, due to road closures and related safety measures.
• International SOS clients are encouraged to monitor travel security alerts for further developments.

For additional information or support, International SOS clients please call the Beijing Assistance Centre on (0)10 6462 9100.


Typhoon Chan-hom Causes USD1.5bn Economic Loss In China

Aon Benfield's catastrophe model development team have launched the latest edition of its monthly Global Catastrophe Recap report, which evaluates the impact of the natural disaster events that occurred worldwide during July 2015.

The report reveals that Typhoon Chan-hom tracked across much of the Western Pacific Ocean during the month, causing extensive damage in China, Japan's Okinawa Island chain, South Korea, Taiwan and Guam, killing at least six people and injuring 30 others.

Total economic losses were estimated at more than USD1.6 billion, with China bearing the greatest impact; according to China's Ministry of Civil Affairs, damage from Chan-hom had resulted in a CNY9.1 billion (USD1.5 billion) economic loss, mainly as a result of damage to agricultural interests and infrastructure.

Additional landfalling tropical cyclones in Asia during the month included Typhoon Linfa and Super Typhoon Nangka, which caused total economic losses of USD214 million and USD200 millionrespectively.

Adityam Krovvidi, Head of Impact Forecasting Asia-Pacific, said, "The recent tropical cyclone losses inAsia show that the peril remains an increasingly costly one for the continent on both an economic and insured loss basis. With the peak of the Western Pacific typhoon season approaching, we can expect further chances of landfalls in the basin. Impact Forecasting has developed an Asian typhoon model and a Japan typhoon model to help our clients evaluate their risks for when the next event strikes."

Elsewhere during the month, two separate stretches of severe thunderstorms impacted the United States, with the majority of damage occurring in the Midwest, Plains, Southeast and the Northeast as a result of tornadoes, large hail, and damaging straight-line winds. Initial insured loss estimates reachedUSD325 million.

Meanwhile, Cyclone Raquel brought torrential rainfall to portions of the Solomon Islands as more than 150 buildings were damaged or destroyed and almost 40,000 food gardens sustained damage.

Also occurring during July:

  • Seasonal monsoon rains brought considerable flooding and landslides across a wide area of southern Asia, killing more than 250 people and injuring hundreds of others. Some of the most significant damage was registered in parts of China, Pakistan, India, Nepal, Vietnam,Myanmar, Bangladesh, and Afghanistan. Total aggregated economic losses were estimated at more than USD2.0 billion, with the majority of losses sustained in China.
  • Floods impacted Costa Rica's Caribbean coast. An estimated 322 communities were affected by the floods and landslides as 3,308 homes were inundated.
  • Severe thunderstorms impacted Western Europe, killing at least three people. Widespread damage was reported in multiple countries primarily due to large hail and fallen trees. The Dutch Association of Insurers noted that losses were expected to minimally reach EUR13 million (USD14 million), with the figure expected to rise.
  • Severe drought conditions persisted across at least 10 Chinese provinces, resulting in total economic losses estimated at CNY11.8 billion (USD1.8 billion).
  • Wildfires caused minor structural damage in Canada and the United States.

Starr Companies And Aetna International Launch 2 International Private Medical Insurance Plans For Philippines Market

Starr Companies and Aetna International have launched two international private medical insurance products specifically designed to provide access to high-quality healthcare to expatriate and local employees of companies based in the Philippines. These products will be available to companies directly or via their brokers.  

A total of four base plans for each product are on offer with a menu of additional benefits and sums insured. Policy issuance, claims and customer service will be managed in the Philippines by the Philippines Branch of Starr International Insurance (Asia) Limited (“Starr International Insurance”) and the Starr International Insurance team of bi-lingual staff to cater for both local and international members.

The International Healthcare Plan allows members and dependents to get medical care worldwide*, either within Aetna’s network or at the facility of their choice. The Healthy AEssentials Plan is a flexible solution designed for groups seeking comprehensive regional coverage within Southeast Asia.

Both products are underwritten by Starr International Insurance, a Starr Companies insurance carrier with an A (Excellent) rating from A.M. Best Company. The healthcare policies to be issued by Starr International Insurance are reinsured by Aetna Life & Casualty (Bermuda) Ltd., an Aetna Company, and are based on Aetna’s International Healthcare Plan and Aetna Healthy AEssentials Plan.

Derek Goldberg, managing director, Southeast Asia at Aetna International said, “Despite the Philippines being a popular destination for expatriates, and the expanding healthcare needs of the local market, there are limited options for regional and global healthcare solutions that are fully compliant with local market regulations. With the resources of our regional partner, Starr International Insurance, we have been able to develop two comprehensive healthcare plans that provide flexibility and choice for expats and local nationals in the country.”

“This exciting development for the Philippines market reaffirms our strong and expanding relationship with Aetna International in the Asia region,” said Ross Matthews, President and CEO of Starr International Insurance.


Bermuda-Based Chinese Insurer Signs Innovative Deal Agreement

A Bermuda-based Chinese insurance company is poised to launch an innovative risk-industry product under a deal signed in Hamilton this month.

A signing ceremony, held earlier this month at the Fairmont Hamilton hotel to formally mark the new venture, was attended by Chinese and Bermuda companies, Bermuda's regulator, and the Bermuda Business Development Agency (BDA).

The deal will see TOP Reinsurance Co. Ltd., a recently licensed, Chinese-owned Bermuda Class C insurer, assist in the structuring of a new healthcare insurance product for the Chinese market. The product, which must still receive approval from China's regulatory authority, will be reinsured by a new Bermuda entity to be established and owned by Guangdong Wing Yue Investment Co. a member of China's Daohe Group. The parties are being advised in Bermuda by Kane, PricewaterhouseCoopers and ASW Law Ltd.

"This is a welcome development for the Bermuda market and once again emphasises the fact that our jurisdiction is a hub for innovation--in the risk industry and other sectors," said Ross Webber, CEO of the BDA. "Bermuda has long been a centre for ground-breaking products and approaches, and our global reputation in that area remains strong. We welcome TOP Reinsurance Co. Ltd and Guangdong Wing Yue Investment Co, and look forward to doing more business with Asia."

Attendees from China included Xijian Zhou, Chairman, Qi Zhang, CEO, and Liwei Wang, CFO, respectively, of Guangdong Wing Yue Investment Company; and Min Cheng, Chairman, and Jiangtian Luo, Managing Director, both of TOP Reinsurance Co. Ltd. Bermuda attendees included representatives from the BDA, the Bermuda Monetary Authority (BMA), HSBC, PricewaterhouseCoopers, and Abbott & Associates.

"We are very pleased to have the opportunity to work with Guangdong Wing Yue Investment Co on this exciting and innovative project, and to assist in opening up a new frontier for the Bermuda reinsurance market," said Robert Eastham, Managing Director, Kane (Bermuda) Limited. The Daohe Group is a China-based investment management group focusing on high-growth opportunities and entrepreneurial business sectors.


The BDA encourages direct investment and helps companies start up, re-locate or expand their operations in our premier jurisdiction. An independent, public-private partnership, we connect prospective companies to industry professionals, regulatory officials, and key contacts in the Bermuda Government to facilitate domicile decisions and make doing business in Bermuda straightforward and beneficial.


Improving Safety And Optimizing Airspace Capacity In China

The International Air Transport Association (IATA) has called on China to continue strengthening safety and to optimize its airspace capacity further to reduce flight delays.

“It is clear that China is fully dedicated to supporting its overall development with a strong air transport industry. The efforts of the CAAC to implement the State Safety Plan, upgrade systems, open new routes, develop new airports, reduce delays and much more are greatly appreciated by airlines. By 2034, China will be the world’s largest passenger market, with one in five passengers travelling to, from or within China. Adopting global best practices to improve safety and optimize airspace capacity will support the successful development of Chinese aviation,” said Tony Tyler, IATA’s Director General and CEO. Tyler was speaking at the Beijing International Forum on Civil Aviation Safety.

Improving Safety

“China has an exemplary safety record. There have been no jet hull losses in Mainland China since August 2010. The combined efforts of the Chinese aviation industry, including government, airlines, airports, air traffic control, and many others have built a first class safety record for China,” said Tyler.

Tyler also highlighted two opportunities to enhance China’s safety regime with (1) audits for airlines not qualified for IOSA and (2) greater attention to the shipping of lithium batteries:

  • In Greater China, there are 25 airlines on the IATA Operational Safety Audit (IOSA) registry. IATA just launched the IATA Standard Safety Assessment (ISSA) which caters to operators that are not eligible for an IOSA audit, either because they operate aircraft below the maximum take-off weight of 5,700 kg, or operate a business model that does not conform to IOSA standards, such as private charters. “I encourage the Chinese industry to take advantage of this opportunity to introduce global standards to those airlines not covered by ISOA,” said Tyler.
  • Tyler also expressed concern on the safe carriage of lithium batteries. “China is a major production center for lithium batteries. Ensuring the safe carriage of this cargo is a major concern for the Chinese air transport industry. Because of the complex supply chains involved, it is crucial that all stakeholders are aligned,” said Tyler. To support the growth of awareness and knowledge-sharing on this issue in China, IATA has released the new Lithium Battery Shipping Guidelines in Chinese. This document is designed to guide shippers and manufacturers step by step through the shipping process.

Optimizing China’s Airspace

Nearly 70,000 flights operate to, from or within Mainland China every week, about 10% of the global total. “China should be congratulated for managing such a large number of flights. It is a major accomplishment, especially given the complex mix of civil and military concerns involved as well as the phenomenal rate of growth. While there is no question that these flights are being handled with safety as a top priority, flight delays are still a major issue for airlines and their passengers,” said Tyler.

Tyler highlighted five priority areas where further improvements in airspace capacity can be pursued.

  • Use existing airspace more efficiently by allowing international flights to use domestic air routes. The ideal situation would be to eliminate distinctions between international and domestic operations, or at least to have all current domestic routes open for international operations.
  • Reduce restrictions on entry/exit points and simplify procedures for re-routing requests. This will allow airlines to make the best use of meteorological conditions, such as wind, to fly more efficiently.
  • Introduce air traffic flow management. This will improve predictability for flights.
  • Maximize the full potential of civil-military cooperation through flexible use of airspace by civil aircraft when it is not being used by the military. More advance notice and alternative routings when military exercises require route closures will also help airlines manage the situation more effectively for their passengers.
  • Maximize the potential to be gained in interoperability from the investments made to introduce performance based navigation (PBN) in China. The potential for PBN to allow for route-restructuring and more direct routes has not yet materialized.

“Much progress has been made to improve the efficiency of China’s air traffic management. I appreciate the tremendous challenge just to keep pace with annual growth of 8% or greater. The impressive achievements to date give us confidence that even more improvements are possible,” said Tyler.

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