In Part 3 of this In Focus article, we take a look at a number of members of IAG. With a footprint reaching 180 countries, International Assistance Group provides a wide range of medical, travel, roadside and technical assistance services, via a unique global alliance of Core Partners and Assistance Providers. Set up in 1992, International Assistance Group has built global partnerships with 49 worldwide partners, and collectively generating aggregated revenues of €678 million.
ihi BUPA INSURANCE SERVICES
Bupa is housing the medical assistance unit within Bupa International WMA - Worldwide Medical Assistance. ihi Bupa is a world leader in the field of international health and travel insurance. They offer individual and corporate customers a variety of health and travel insurance plans. Over the last 30 years ihi Bupa has introduced more new products than any of the competitors including preventative services, health consulting services, travel and online solutions for the convenience of our customers. They have made it their mission to help their customers protect their health by giving personal advice on health matters and professional assistance in the event of illness or accidents.
Based in Copenhagen, WMA reaches out to approximately 500,000 customers worldwide. The highly trained team of staff, nurses and doctors is on call 24/7, 365 days a year to provide emergency services to seriously ill or injured customers. Last year WMA organised and administrated not less than 80% of all evacuations out of Africa and the Asia/ Pacific region. Further evacuations were performed out of other remote areas with no or almost no existing infrastructure, such as the Arctic Circles – Northern Canada, Greenland & Antarctica – or from mountaintops in the Himalayan Massif.
Ike Asistencia wide supplier network at the national and international level enable them to provide more than 20 services with resources 24 hours a day, 365 days a year “At IKE ASISTENCIA® we have specialized staff, state-of-the-art technology resources and a wide supplier network in order to say to our clients: “Don’t worry, your problem is in our hands”.
MAROC ASSISTANCE INTERNATIONALE
MAROC ASSISTANCE INTERNATIONALE: Assistance Leader in Morocco Maroc Assistance Internationale (MAI), leading the assistance sector in Morocco, was created in 1976; in 1988, it became one of the main strategic subsidiaries of the BANQUE POPULAIRE Group, the 1st public financial institution in the Kingdom of Morocco. Based on quality service and efficiency, MAI has an experience of more than 30 years in the field of human, medical and technical assistance services provided to the 2 million Insured persons, who trust MAI in their everyday life or their travels worldwide. Maroc Assistance Internationale always endeavors to upgrade its products in order to meet the evolutions of its various partners’ service offered to their respective customers, by providing up-to-date services, taking into account the changes relating to the way of life of our fellow citizens.
Medicall assists people. Competently and efficiently. Worldwide and around the clock. The assistance service is an independent operation. This means service according to the requirements of the client – and in his or her name. Medicall’s relationship to clients is a partnership. Client’s individual needs are served in the best possible way. Medicall’s emergency call centres operate nationally and internationally around the clock. Working at a consistently high level, even in emotionally stressful situations. This is a core competence of the employees of the company.
Mutas is a “medical-care” contact centre, active in the domain of medical assistance abroad and several local and outreach services in Belgium: personal and social alarm service, allocation of child minders at home, during temporarily illness, non-urgent patient transport from and to hospitals and care centres etc., and permanence for home care services. As a private, non-profit association, Mutas is managed and financed by 5 of the 6 Belgian Health Insurance Funds (Mutualities). 8,5 million members of the Health Insurance Funds and similar non-profit organisations (e.g. OCMW public services) have access to the different types of assistance. We are therefore the biggest contact centre in Belgium. MUTAS multilingual team of 80 employees (spoken languages: English, French, Dutch, Spanish, German, Italian, Greek, Portuguese, Arabic, Russian and Polish) stands for professional assistance on a 7 days / 24 hours basis.
NETCARE 911 Ltd
For Netcare 911, every life is precious. Whether the emergency involves a mass evacuation or a single human being - Netcare 911 will always come to the rescue of those in distress. The 24-hour Emergency Call Centre provides medical advice in addition to arranging medical evacuations throughout Africa & the rest of the world. This international rescue service can mobilize within two hours. Partnering with the International Assistance Group (IAG), and using a global referral system, Netcare 911 offers peace of mind for insured travellers not only in Africa, but the world over. Netcare 911 has developed an outstanding capability to provide outsourced medical solutions to local and international mining, industrial and commercial clients with the ability to provide the full spectrum of medical solutions from a single platform.
Netcare 911 also supplied on-site medical services, comprising of occupational health care, primary care, emergency medical services and procurement of capital and consumable equipment for the Tati Activox project in Botswana. Services have also been rendered to various other industries in Argentina, Egypt, Sierra Leone, Uganda, Kenya, Zimbabwe, Namibia, Swaziland and Lesotho. These services included on-site emergency medical services, training of medical staff, evacuations for the on-site personnel and temporary medical facilities.
OMINT Health Group Argentina
OMINT Health Group started operating in Argentina in 1967 and in Brazil in 1980. OMINT’s Mission since 1967 is to provide a wide variety of services and medical assistance, guaranteeing personalized service and an outstanding quality in medical care. OMINT core business is to deliver a wide variety of medical services and assistance to its members and their families, ensuring the highest quality and efficiency. To maintain a systematic control of its activities and a mid and long term plan for the purposes of bettering facilities and implementing further services within its scope following its member’s needs. To become a leading company in the medical sector, both concerning professional efficiency and ethics.
OMINT SAUDE BRAZIL
Omint, a leading health care provider in the luxury segment arrived in Brazil in the early 80’s, coining the concept of luxury health care plans to serve A class families. In addition to providing access to the best physicians, hospitals and diagnosis centers, the company knew how to add value to the “health care plan” product, by focusing on the ongoing pursuit of excellence in servicing and constant innovations. Ever since, it has preserved its essence and values oriented to the mission written by its founder: offering the best of medicine and dental care with focus on prevention and life quality.
Since the year 2000, Omint has expanded its focus of operation and strongly invested in the corporate market. Its products have become valuable differentials in the basket of benefits of Brazilian senior executives. In 2012, OMINT is launching a travel assistance company – Premium Assistance – which was born with the expertise of servicing more than 60 thousand associate members.
ON CALL INTERNATIONAL
On Call International is a leading provider of customized medical, security and travel assistance for international business and leisure travelers, as well as expatriates, students and others traveling away from home. Operating 24 hours a day, 365 days a year, On Call International’s experienced, multi-lingual team of Assistance Coordinators and in-house Medical Director specialize in delivering life-determining aid during medical or security emergencies from any point on the globe as well as coordination of transportation home after accidents or illnesses and political or natural disasters. Available to assist more than thirteen million travelers, the U.S.-owned and trained company serves the travel, education, insurance and maritime industries.
On Call also provides emergency travel assistance for members, including travel companion assistance, lost or stolen document and credit card assistance, translation and interpretation services, lost luggage assistance and a one-time free consultation with renowned international attorney.
SOS International, located in Amsterdam, has been a major player on the aid market for more than 30 years now Nowadays SOS International stands for aid on a worldwide level. A team of around 250 professionals can rely on an excellent international network. Like a spider in the web, SOS International live up to what their clients promise their clients. We are standing by 24 hours per day for: 8 million people with travel and/or medical insurance 2.5 million people with motor insurance 6.5 million account holders Thousands of leased car drivers Thousands of senior citizens who can appeal to our tele-medicall services They do so on behalf of around 120 clients, including various health and/or nonlife insurers, banks, lease companies, home care organisations and travel companies. “SOS International. A World of Assistance.”
WORLD TRAVEL PROTECTION INC
“Helping people is what we do”. World Travel Protection (WTP) is an emergency medical, travel and security assistance provider with over twenty years of experience helping travellers around the world. From the operations hub in Toronto, Canada, WTP offer their customers an entire range of plan administrative services including customer service, case management, cost containment, claims management and sales solutions. Their success over the years has been the product of our innovation, quality and flexibility and has earned WTP a reputation as the business partner of choice for global case management, international travel insurance administration and health information services. They support customers in over forty languages in our contact centre day and night.