iPMI Magazine Is Proudly Sponsored By:
For a healthier journey.

iPMI Magazine speaks to Mr. Brian Piper, Head of Business Development, Integra Global

iPMI Magazine speaks to Mr. Brian Piper, Head of Business Development, Integra Global

Mr. Brian S. Piper, MBA, is the Head of Business Development for leading international private medical insurance provider Integra Global. Integra Global provides private medical insurance and expatriate health insurance worldwide. Mr. Piper started his career after completing business school at the Babcock School at Wake Forest University working with the Chamber of Commerce in Business Development and an adjunct professor at Winston-Salem State University. Following, he came to then Czechoslovakia as a volunteer in 1992 to teach business principles to local managers and he has been based in Czech Republic and the USA since.

As a management consultant he started working in Healthcare Industry in the field of Cost Containment in the USA from 2006 first as an outside consultant and latter as an employee as Director of Business Development for the company GMMI. This position exposed him to the medical claims process, provider networks, and a wide range of commercial payers and industry stakeholders globally. His current position with Integra Global has him traveling frequently around the globe developing the distribution network for Integra Global.

Serving our members since 1999, Interga Global’s mission is to offer an international health insurance plan that gives you access to the best health care worldwide. Coverage that provides direct access to world leading centers of excellence and additional benefits like medical evacuation, in-patient and out-patient care, direct billing, 24x7 assistance, maternity care and wellness benefits that include vaccinations. Integra Global delivers the care you deserve, when and where you need it. A comprehensive lifestyle health plan for the best care available worldwide.

Please introduce yourself and background in the international healthcare industry?

I have been an expatriate and management consultant living in Prague, Czech Republic, since 1992. In 2006, my wife and I relocated back to the United States both working for GMMI, a leading cost containment firm. I started on with a temporary consulting assignment, which lead to the position as Director of Business Development. In this position, I was in contact with a wide range of international payors including expatriate, travel insurance, re-insurance, self pay, accident insurance, student travel, assistance companies and social insurance. This position gave me a broader vision of the various types of commercial payors and how they approached handling and paying claims. In late 2008, we relocated back to Prague and friends asked who I suggested for expatriate insurance.

As a European Provider Integra Global impressed me as a unique expat provider particularly for Americans, as their plan design was similar as one would find in the USA, and they had direct bill access with United Healthcare a former competitor. Integra Global was a lesser known provider among the industry giants and I saw an opportunity to work with them to develop their distribution channels globally. The expatriate insurance model is unique due to the movement of an expatriate; coverage is inherently more elastic - think of it as a hybrid between traditional healthcare insurance for comprehensive coverage with the ability to seek treatment, with wider area of coverage like travel insurance. Insured’s are not limited to where they may access treatment, and they can seek medical attention globally - typically with any provider according to their chosen area of coverage.

How should we define a medical tourist in today’s unstable world?

The term Medical Tourism seems to have evolved as a catch phrase for seeking treatment abroad and it often denotes cost savings. Further, it seems to be targeted at individual or self-pay patients. For this reason I would perhaps rephrase cross border healthcare to align with commercial payors and the insured’s seeking treatment abroad. Cost is one issue but main drivers are quality, access to leading facilities and technology, which are much stronger reasons for seeking treatment abroad.

What will a medical tourist look like in 5 years time?

Hopefully the Medical Tourist will be a more educated consumer – the current trend for many patients is self diagnosis by researching symptoms and enlightening themselves on potential remedies. In the future, if payors and providers can realize the potential of collaboration, the patient may seek treatment outside of their immediate vicinity, to access facilities that has immediate access, the best outcomes, and most advanced facilities; not only the facility that is nearby. For insured’s they have access to the best facilities covered by their healthcare insurance. With the onset of telemedicine, there is no reason why a patient cannot be monitored from abroad. Payors should welcome the potential for cost savings along with better outcomes, as it lowers the need for continuing care. By aligning with providers that are best in class, and making these facilities accessible to insured’s, they improve their overall market position. For healthcare providers this is a near limitless pipeline of potential patients. Travel and Medical Assistance companies they can serve to facilitate the process of transferring the patients to and from treatment.

iPMI Magazine hosted you as a VIP speaker at the 4th Medical Tourism conference in Istanbul, Turkey, last year; you made a speech about medical tourism and insurance. What was the aim of the speech?

Essentially, my speech was first to debunk some of the myth and outlandish claims about the size of the medical tourism industry. Next is to help identify and understand the potential market of commercial payors and how to approach this core sector. Next, to help forge an understanding of facilitating business - commercial insurers generally are willing to cover the costs of treatment abroad particularly if they can realize savings, but they are not inclined to incur any additional risks. Further, to outline the complexity of facilitating patient’s treatment abroad and the necessity to have a solid plan in place for treating patients from abroad, and having a follow-up plan in place once they are home, service enhancements and methods to mitigate risks. Finally to illustrate to medical providers that expatriates are a solid base of clients, and how to attract this business, and to consider the model of expatriate insurance as a consideration for other healthcare providers allowing treatment abroad.

You presented a number of very interesting facts and figures relating to numbers of medical tourists – what were the numbers and what does it mean to the industry?

There have been claims that the medical tourism industry could reach upwards of $100 billion dollars in 2012 up from $40 billion in 2004 and estimates of some 6 million American’s going abroad for treatment. These numbers are quoted extensively on the Internet but I found it ironic that no one seems to question the source of the information or validity of the statements. Certainly, the market is large and the OECD monitors exports of healthcare services among the member countries and pegs the market in 2009 was more the $6 Billion and the largest market and health-related travel in is the USA with $2.3 Billion in exports.

These figures seem to more accurately reflect the market globally for medical tourism. Certainly, growth potential exists to expand market share but stakeholders must take a sober approach to the fact that this is competitive environment a business if you will and to penetrate the market they need a solid strategy and sellable product to draw in patients from abroad. With a Google search on medical tourism, I found the following information:

“More and more countries are becoming medical tourism destinations. Medical tourism statistics revealed an anticipated growth of the industry from about $40 billion in 2004 to $100 billion by the year 2012. The estimate was made by the Confederation of India and the McKinsey Company. Another report disclosed that an estimated 750,000 Americans seek treatment abroad in 2007. It was also estimated that a million and a half Americans sought healthcare outside the US in 2008”

“The countries where medical tourism is being actively promoted include Greece, South Africa, Jordan, India, Malaysia, Philippines and Singapore. India is a recent entrant into medical tourism. According to a study by McKinsey and the Confederation of Indian Industry, medical tourism in India could become a $1 billion business by 2012. The report predicts that: "By 2012, if medical tourism were to reach 25 per cent of revenues of private up-market players, up to Rs 10,000 crore will be added to the revenues of these players". The Indian government predicts that India's $17-billion-a-year health-care industry could grow 13 per cent in each of the next six years, boosted by medical tourism, which industry watchers say is growing at 30 per cent annually.”

How can a medical tourist travel for healthcare abroad, safe in the knowledge that if anything goes wrong, they will be fully covered?

This is an interesting question as expectations vary around the globe of what one considers as “fully covered”. At a healthcare conference in South Korea, one of the first questions from an American was “Can we sue” as if the monetary gain would somehow satisfy or resolve the problem. In other less litigious societies the patient may be satisfied with having the treatment repeated either at the location abroad or back in their home destination without further expense. Still others may seek compensation in some form or another. Any medical treatment has inherent risks of complications and at the extreme medical malpractice. There are also risks such as time off work, changing travel plans, unanticipated extended stays in the event of complications. Medical Travel insurance was one of the factors I suggested as a way of mitigating risks both for self pay clients and commercial payors alike. Travel insurance is not sufficient What insurance products exist that could provide the right insurance coverage for medical tourists? There are some medical travel insurance products on the market, but from what I have personally researched the field remains open to creating a solid product that takes into consideration the specific factors dealing with treatment abroad and the complications that may occur. The plan should include appropriate financial coverage to compensate the risk of going abroad.

Typical coverage:

  • Coverage for medical expenses due to complications that result from your treatment.
  • Coverage for trip cancellations if the treatment or trip is cancelled for a covered reason.
  • Coverage for evacuations if you must be evacuated to another medical facility.
  • Coverage for unexpected medical costs not related to your treatment.
  • Coverage for flight accidents while on a covered trip. Travel delays, missed connections, and lost luggage coverage are also included.

This would include, but is not limited to, travel insurance for the patient and travel companion, to include changes in travel plans, personal effects and the like.

  • Political Risk & Emergency evacuation.
  • Extended coverage of the medical procedures; along with any complications arising from treatment both immediate and long term (after one year).
  • Extended stay at the facility, and if needed, additional accommodation and daily out-of-pocket expenses or per diem for the companion traveler.
  • The option to have the treatment repeated either abroad including: all related travel costs; medical and recovery; or with an option to have the treatment done at home.
  • Financial compensation for the unexpected: time off work; short term or permanent disability; and/or unplanned financial loss as a result of the medical treatment. Medical Malpractice independent of the medical facilities or physician’s insurance.

What is, or what should be, the role of the: 1- Insurance Company 2- Assistance Company, in the medical tourism business?

An insurance company assumes risk and has the role of the payor when medical treatment is needed. They accept premium and pay claims according a schedule of benefits and under a binding contractual agreement with the insured. To be profitable insurers have to create a marketable product, develop a large enough pool of insured’s to offset the balance of incoming premium revenue against outgoing claims, operating and administrative expenses. The payer needs to manage their risk effectively. If they can find opportunities to contain costs, or provide services that are better, faster or cheaper, it puts them at a competitive advantage. The question is where the insured is entitled to seek treatment? Expatriate healthcare insurance is unique and is a business model for other healthcare insurers to consider.

Due to the nomadic tendencies of expatriates - Insurance providers typically do not specify which provider the insured uses, as long as they are within their defined area of coverage. On the contrary, domestic insured’s with traditional private or social healthcare insurance tend to seek treatment close to home; and insurance payors work with local providers most typically in their own country. So what if the paradigm shifts – barriers are reduced for seeking treatment abroad - people are easy to move and medical facilities abroad have capacity. If a model exists where the insured chooses to go abroad for treatment and it’s less expensive, the facility has better outcomes or quicker access (or all of the before mentioned) would the insurance company be willing to pay the bill? From my discussions with commercial payors they were not (in theory) opposed to paying for the treatments abroad.

Insurance companies are inherently risk adverse - why would they take on additional risk and responsibility if the existing system functions? There has to be a cost benefit.

Commercial Payors are also not in a position to facilitate the patient’s trip or to take on additional risk of sending the patients abroad in the event something went wrong. Bridging the gap Travel and Medical Assistance companies are uniquely positioned to handle emergency cases of all sorts. Typically, they have the professional staff in house to handle all sorts of travel and medical emergencies. Nevertheless, they tend to be reactive by meeting the challenges of the clients in a wide variety of situations and circumstances, when they arise and they are called on to intervene.

For Commercial payors: Assistance companies are uniquely positioned to handle both simple, and if necessary, complicated cases of facilitating patients treatment abroad. In many cases both have established relationships with both payors and provides, and have built up trust from both sides. Assistance companies may also have existing relationships with medical providers, and can negotiate volume discounts or more competitive pricing, in return for higher volumes of patients. Once again for the assistance company, there should be a cost benefit for extending this service, but the potential exists to create a new platform of services by being more proactive, rather than reactive to facilitating patients for treatment.

Which medical tourist destinations do you feel provide safe, quality driven healthcare services and medical procedures?

This is a very difficult question to answer on several levels. First, every country and culture is unique and has something to offer and learn from. Medical practices, methods and standards may differ but it comes down to positive outcomes, results and customer satisfaction.

Secondly, from the perspective of the user, and what you are accustom to as a client or patient. What may seem totally unacceptable to one patient may be far beyond another’s expectations, as to the quality of the facility and healthcare services delivered.

Third, Language, cultural, tradition and religious beliefs also factor into ones consideration into selecting a destination, as does the length of time to reach the location and ease and cost of travel. Forth, in the increasing volatile world, safety is a not only the facility itself or physicians and care givers, but one must take into account for example political stability, weather and other variables which could adversely affect going abroad for treatment. Personally, I believe quality and value should be the goal of medical providers around the world and the foundation should be an exchange of ideas and knowledge.

If a model of treatment is successful it can be replicated. I can envision the creation of global network of Centers of Excellence that are best in class - no matter where the location people will always seek the best treatment no matter the cost. If proven methods and medical procedures can be analyzed, showcased, studied and replicated elsewhere, eventually they will be available to a wider audience of patients and perhaps enhanced over time.

What areas of medical tourism need development and improvement, and how can facilitators work with payors and assistance companies on larger volumes of patients?

The term “Medical Tourism” as an industry and “Facilitators” as agents seem have been synonymous with tarnishing the concept of cross broader treatment, healthcare or health tourism. For some, Medical Tourism conjures the notion of having a face lift, tummy tuck, implants and returning from vacation looking fabulous. Medical Tourism seems to be directed primarily at the self pay market and cost is the main driver for seeking treatment abroad. Further, it would seem there have been attempts to monopolize the term “Medical Tourism” and to create the belief that the size of the market and industry is enormous and everyone should jump on the band wagon to get a piece of the action. Despite all the hype and no matter what the label - this is a very serious industry dealing with real people who have real medical concerns.

There are some fine medical facilitators I have met personally and they are passionate about their work and not only for making a profit but they have a genuine concern for helping others. This passion and concern seems to be core to the healthcare profession. The self pay market is large but it’s also highly fragmented and the purchasing power is questionable. Facilitators service a purpose - if individuals cannot afford medical insurance they most likely cannot afford treatments abroad, but if they can, everyone should however be entitled to receive treatment, and facilitators can play a crucial role in bridging this gap and finding the right facility at the right price. It is my belief that commercial payors are the real market for volume, they have the client base and money and can realize positive results by sending patients abroad.

Unlike self pay individuals that may commonly utilize the services of a medical facilitator with limited skills or resources, commercial payors are much more demanding, and expect a higher level of service and professionalism. There is an opportunity for facilitators to market their skills and expertise to commercial payors to creating a value proposition. The market is in an early stage and commercial payors may be willing to take a chance on smaller service providers; mistakes may be tolerated as the learning curve is steep for everyone. However, for those looking to make a quick buck, or do not look after the best interests of the client, there is no room for dealing with commercial interests.

How will the medical tourist industry develop over the coming 5 years and how can Industry and Government maximize opportunities?

Medical Tourism is an industry and governments should recognize that healthcare and tourism are high value fields and that have long term growth perspective. People are living longer, globally there is an aging population, but more and more people are travelling freely. Education is a core component to the field of healthcare, and the criteria necessary to enter the field is getting more difficult and increasingly challenging. Governments should embrace the reality and start looking at the future, how to deal with future demands and costs, and to ramp up programs to support the field accordingly.

Healthcare and related services including insurance, medical equipment, pharmaceuticals; the list is endless - the result is tremendous economic spin off particularly for medical tourist that do not utilize the local infrastructure as a local person would - they come and seek treatment and leave their money behind. These are well paid positions in a market that will continue to grow in the future. Quality not cost is the main criteria as people around the global are becoming more resourceful in finding the best money has to offer, no matter where the location. However, to get a piece of the business they have to carve out a niche and to promote their position.

back to top

International Private Medical Insurance Executive Interviews

iPMI Magazine Speaks With Jerome Droesch, CEO, Cigna, MENA

In this iPMI Magazine exclusive interview, Christopher Knight, CEO, iPMI Magazine, sits down with Jerome Droesch, CEO, Cigna following his appointment as Chief Executive Officer for the Middle East and North Africa (MENA) region and Board Member of Cigna’s joint venture operations in India and Turkey. Firstly, congratulations on your new appointment and thank you for sitting down to speak with us. May you introduce yourself and background in the international medical insurance market? My...

18-03-2019 Executive Industry Interviews

iPMI Magazine Speaks With Marco Giacomelli, CEO, Generali Global Health (GGH)

In this exclusive iPMI Magazine interview Marco Giacomelli, CEO at Generali Global Health (GGH) talks about going for growth and outlines how the Generali Global Health operation he established just four years ago is growing its reputation in the international PMI and health insurance space. In such a crowded market, what has been the main factor behind your success? One of the main secrets to our success is working very closely with our intermediary...

23-10-2018 Executive Industry Interviews

iPMI Magazine Speaks With David Powell, CEO Global Solutions, UnitedHealthcare Global And Claude Daboul, Managing Director, UnitedHealthcare Global Europe

In this exclusive IPMI interview, iPMI Magazine speaks with David Powell, CEO Global Solutions, UnitedHealthcare Global and Claude Daboul, Managing Director, UnitedHealthcare Global Europe about their recent movement into Europe's IPMI market, including the launch of the new IPMI plan "BeHealthy". Please introduce yourself and role at United Healthcare:  David Powell: My name is David Powell and I am CEO of Global Solutions for UnitedHealthcare Global. I am responsible for leading customer-centric health care...

22-10-2018 Executive Industry Interviews

iPMI Magazine Speaks With Reg Allatt, CEO, Global Excel Management Inc.

Please introduce yourself and background in the international medical insurance market: My name is Reg Allatt and I’m the CEO of Global Excel. I’ve been in this business now for over 30 years. My family started in the travel health insurance product side in Canada in 1984 and our organization has since evolved into the largest international healthcare risk manager specializing in the U.S. market. I’ve been with the company since...

19-04-2018 Executive Industry Interviews

iPMI Magazine Speaks With David Healy, CEO EMEA, Aetna International

Congratulations David on your appointment as CEO of EMEA for Aetna International. How are you settling into the new role? So far so good. The first impression you get of Dubai, apart from the sunshine and high-rise buildings, is the energy of the place. It feels like the pace is fast; it’s an engaging and high-energy business environment across all sectors. And a great multi-cultural environment in which to work. You...

27-03-2018 Executive Industry Interviews

iPMI Magazine Speaks With Arjan Toor, CEO International Organisations, Global IPMI & Africa, Cigna

In this IPMI industry exclusive, Christopher Knight, CEO, iPMI Magazine, sits down with Arjan Toor, following his recent appointment as CEO International Organisations, Global IPMI & Africa, Cigna.  Congratulations on the appointment Arjan. How are you settling in? I’d like to start by saying I’m delighted by the opportunity to lead Cigna’s International Organisations (IGO and NGO) & Africa organisation, in addition to leading Global IPMI. It’s an exciting time to join this fantastic...

01-03-2018 Executive Industry Interviews

iPMI Magazine Speaks with Andrew Apps Marketing & Distribution, Expacare LTD

In this IPMI industry exclusive, Christopher Knight, CEO, iPMI Magazine sits down with IPMI industry veteran Andrew Apps, following his recent appointment at Expacare LTD. Firstly, congratulations on the new appointment Andrew and thank you for taking the time to speak with us. How are you settling in to the new role? Thank you Chris, and always a pleasure. Busy would perhaps be an understatement and the reaction from the iPMI market has...

26-02-2018 Executive Industry Interviews

iPMI Magazine Speaks With Marco Giacomelli, Head Of Generali Global Health

Marco Giacomelli, Head of Generali Global Health (GGH), outlines how the IPMI operation he established just three years ago is growing its reputation and developing innovations. You are relatively new to the IPMI market, tell us how it all began? In 2014, Generali took the strategic decision to create a dedicated business unit and specialised brand specifically focused on the International Private Medical Insurance (IPMI) market. Until that moment, I had been building...

23-11-2017 Executive Industry Interviews

iPMI Magazine Speaks With Tom Wilkinson, CEO of AXA’s Global Healthcare Business

Please introduce yourself and background in the international private medical insurance industry: I joined AXA PPP International as Managing Director in 2014, after previously filling the roles of Director of Marketing, Director of Strategy and Proposition and Director of Strategy, Planning and New Markets at AXA Wealth. Since then, I have taken over responsibility for all AXA branded international private medical insurance, becoming CEO last year. My understanding of the need for international...

17-05-2017 Executive Industry Interviews

iPMI Magazine Speaks With Richard Di Benedetto President Aetna International

Please introduce yourself and background in the International Private Medical Insurance industry: Richard di Benedetto: I’ve spent much of my career in the healthcare industry. Prior to Aetna International, I served as chief executive officer at Euromedic International, a leading European private medical services provider of diagnostic services, laboratories and cancer treatments. Before Euromedic, I spent 15 years with GE Healthcare in a variety of roles, most recently as president and...

23-03-2017 Executive Industry Interviews

iPMI Magazine Speaks With Fiona Greenwood Operations Manager Rowland Brothers International

Rowland Brothers International has pioneered international repatriation for over 45 years organising repatriation for families, insurance and assistance companies, corporations, government departments, airlines and funeral directors. Their international repatriation service transports the deceased all over the world from any destination to any destination. Rowland Brothers International’s multi-lingual team are fluent in Spanish, French, German, Portuguese, English, Italian, Polish and Russian. They can help you with any queries you have regarding the repatriation...

21-03-2017 Executive Industry Interviews

iPMI Magazine Speaks With Mr John Casey CEO Pacific Cross International

Mr. Casey has a long history in the ASEAN region and is currently in the Philippines. He is currently both President & CEO of Pacific Cross (Philippines) and Chief Executive Officer and Director of the holding company of his group’s health insurance and related businesses in Thailand, Indonesia, Philippines and Vietnam. Prior to his current appointment, he was President of a US life insurance company in the Philippines. Aside from directly...

20-03-2017 Executive Industry Interviews

iPMI Magazine Speaks With Andrew Apps Head Of Global Healthcare Bellwood Prestbury About International Private Medical Insurance for High Net Worth Individuals

Please introduce yourself and background in the International Private Medical Insurance (IPMI) market: Having enjoyed 32 years working in the PMI industry, the past 26 years exclusively in the international sector, I have gained firsthand experience of how both insurers and intermediaries operate, enabling an understanding of the way each side behaves and the changing demands of one of the insurance industry’s fasting growing sectors. As a seasoned traveller and former expatriate...

10-03-2017 Executive Industry Interviews

iPMI Magazine Speaks With Ian Youngman About International Private Medical Insurance (IPMI)

Please introduce yourself and background in the international private medical insurance industry? I was an ACII and for many years worked for brokers and insurers in the London insurance market in a range of roles. These included negotiating national schemes and policy wordings, market research, product development, product comparisons and marketing/advertising. And I was a co-founder of the General Insurance Market Research Association. In the last - cough - years I have made...

25-04-2016 Executive Industry Interviews

iPMI Magazine Speaks With Generali Global Health Senior Team

Paul Tidy, Jamie Marshall and Paul Winstanley recently joined Generali Global Health in senior positions. Here we put them on the spot as they each settle in to their new roles. iPMI Magazine Speaks With Paul Tidy, Chief Operating Officer, Generali Global Health Can you explain how GGH fits in with the rest of the Generali Employee Benefits Group? Paul Tidy: We are very much part of the same Generali team, we share offices...

09-03-2016 Executive Industry Interviews

iPMI Magazine Speaks With Ida Luka-Lognoné, CEO, Allianz Worldwide Care

Firstly, congratulations on the new appointment at Allianz Worldwide Care, how are you settling in? Thank you very much. I always think it can take a few months to settle into a new role, but I’ve been working within the Allianz family for the last fifteen years, so there have been no major culture shocks as I’m very familiar with the company. I have strong teams behind me in both Paris...

10-12-2015 Executive Industry Interviews

iPMI Magazine Speaks With Fiona Greenwood Operations Manager Rowland Brothers International

Fiona grew up in Spain, in the province of Tarragona, where her family moved when she was 7 years old.  She is bi-lingual in Spanish and English. As a teenager, she moved back to the UK with her family, and a few years later, moved again to work with an emergency assistance company in Dallas, Texas. After six wonderful years in Texas, she returned to the UK, and continued her...

03-09-2015 Executive Industry Interviews

iPMI Magazine Speaks With Arjan Toor Cigna Global iPMI Managing Director

Arjan brings over 18 years of experience in financial services across Asia, Europe and the US to his new role. With proven expertise in the development, marketing and distribution of a broad variety of insurance solutions, he is well positioned to lead Cigna’s Global IPMI business as they build out their position as a leader in the individual PMI industry. Please introduce yourself and background in the international medical insurance industry: Let...

25-08-2015 Executive Industry Interviews

iPMI Magazine Speaks With Hans Biekmann, CEO, Eurocross Turkey

What is Eurocross Turkey all about? Eurocross Turkey is a company that provides assistance and TPA services to national and international insurers and assistance organisations. We help Inbound Tourists, Expatriates, Health Tourists and Senior Citizens that may be living, working or visiting Turkey. We also provide assistance to Turkish nationals travelling abroad, the outbound market. Why a new assistance company in Turkey? Turkey is an exciting and booming market, and for...

19-06-2014 Executive Industry Interviews

iPMI Magazine speaks with Steve Rowland Partner Rowland Brothers

Please introduce yourself and back ground in the industry: My name is Stephen Rowland – people often ask how on earth did I get into this industry – the simple answer is that I was born and bred to serve in the industry – I am the fifth generation of the Rowland family to manage Rowland Brothers which was founded in 1873. We have four generations of the family working in...

09-12-2013 Executive Industry Interviews

iPMI Magazine speaks with Phil Austin, Head of Global Individual Private Medical Insurance at Cigna

Phil Austin runs Cigna’s Global Individual Private Medical Insurance business, based in Glasgow, Scotland. He first joined Cigna International in 2002 as Partnership Director for the UK corporate business. As Head of Cigna’s Global Individual Private Medical Insurance division, Phil is developing and implementing the company’s individual consumer strategy on an international scale and creating a world-class international individual business. He is also responsible for building the business segment and driving...

25-10-2013 Executive Industry Interviews

iPMI Magazine Speaks with Dr. Joachim Friese, Medical Director, MedCare Professionals

MedCare Professional offers national and international patient transport. We operate reliably and economically with leading insurance companies, hospitals and groups together, our team has won several awards for its outstanding quality. MedCareProfessional is as the name of the program: Only highly qualified medical staff takes care of the patient, our equipment is many-to-date national and international certifications out for us self-evident proof of our own standard of quality - as...

21-08-2013 Executive Industry Interviews

iPMI Magazine Speaks With Mr. Olivier LE FAOUDER, Managing Director, AOC Insurance Broker

Dubbed as one of the hardest working Health Insurance Brokers in the business, International Private Medical Insurance Magazine speaks with Mr. Olivier LE FAOUDER. Olivier is a certified European insurance broker and the Managing Director of AOC Insurance Broker, a leading Private Medical Insurance Broker with offices in Europe and Asia. AOC Insurance Broker help expatriates and travelers compare the best private medical insurance and international health insurance. AOC Insurance...

21-08-2013 Executive Industry Interviews

iPMI Magazine Speaks with Kim Connor, VP International Business Development, Global Excel

A graduate of Toronto’s Ryerson University, Kim joined Global Excel in 1995 and was one of the original members of the Managed Care team. She first worked as a front-line negotiator for in-patient cases, and then served as the Coordinator of Hospital Networks developing Global Excel’s extensive provider network.  Kim played a key role in the creation of the Corporate Client Services department where she was the Director from 2003–2006. She also...

21-08-2013 Executive Industry Interviews

iPMI Magazine Speaks With Mario Fernsebner, General Manager, Green Cross Zell am See Austria

International Private Medical Insurance Magazine talks ground ambulance and medical transportation with Green Cross Zell am See Austria, a fully independent and private company headquartered in Zell am See Austria. Since the 1980's The Green Cross Zell am See has been assisting and transporting patients by Land, Air and Sea. A leading private ground ambulance and medical transportation company working with Overseas Insurance Providers and Private Corporations, Green Cross Zell am See...

21-08-2013 Executive Industry Interviews

iPMI Magazine Speaks With Marie-Christine Exon-Gallé and Sophie Walker About iPMI Claims and Cost Containment

Marie-Christine Exon-Gallé ("MC") is a highly motivated bi-lingual, professional, senior Manager and an expert in global private medical insurance as well as the medical assistance sector in particular with exceptional proven experience and success in the Assistance-Claims industry over 30+ years. MC has built up a respected track record in these market sectors. She possesses an in-depth knowledge of Travel insurance, iPMI and an extensive understanding of its practical and technical aspects, as...

21-08-2013 Executive Industry Interviews

iPMI Magazine Speaks With Philip Catterton, Managing Director, Integra Global

Philip Catterton Managing Director of Integra Global is an American with 25 years of experience both in capacity of working with and living himself as an expatriate since 1989. He is a founding member of Integra Global which was established in 1999. Philip has personally steered the company strategy and pioneered technical advancements including Integra Global being the first provider to offer online enrollment and the full scale implementation of...

19-08-2013 Executive Industry Interviews

iPMI Magazine Speaks with Mr Patrick Leroy, CEO, Aria Assistance

Formerly Europ Assistance in the UK and Ireland and now independent, Aria Insurance Services Limited is built on expertise gained over 40 years in the UK and Irish markets. It provides insurance and assistance services in travel, motor, home emergency along with My Concierge Living Assistance and Premier Occupational Healthcare services. It also offers international private medical insurance through Aria International Health Solutions. Aria Insurance Services Limited tailors quality products...

21-05-2013 Executive Industry Interviews

iPMI Magazine Speaks with Mr. Guillermo Tejada, CEO, AeroMedical Escort Services

International Private Medical Insurance Magazine speaks with the CEO and President Mr. Guillermo Tejada at AeroMedical Escort Services. We talk about his 20 years of working experience in the medical transport industry, with a wide range of experience in Critical Care Management, Air Ambulance Fixed Wing, Pediatric Helicopter Critical Care and Emergency Medical Services with the NYC Fire Department. Please introduce yourself and your background in the Medical Transportation industry: My name is Guillermo...

21-03-2013 Executive Industry Interviews

iPMI Magazine Speaks with Mr. Chris Connor Vice President and Operations Manager, Life Flight International

Private Medical Insurance Magazine iPMIM, speaks with Mr. Chris Connor from LifeFlight International. Chris Connor is the Vice President and Operations Manager of Life Flight International Inc. Spending many years owning and operating several companies, Chris brought his management expertise to Life Flight International Inc in 2002 as Vice President and Shareholder. His experience in management has excelled the development of Life Flight International Inc. over the past decade. Chris’s...

21-02-2013 Executive Industry Interviews

iPMI Magazine Speaks with Mr. Rupert Dent, Managing Director, Air Medical

Leading Private Medical Insurance and Assistance Magazine iPMIM speaks with Mr. Rupert Dent. Mr. Rupert Dent is the Managing Director and Accountable Manager of AirMed. After 20 years in the Investment Banking industry, 12 of which were with what is now known as UBS Investment Bank, Rupert joined AirMed in 2003 as a Director and shareholder. His experience in corporate finance has helped in the development of AirMed over the last nine...

21-08-2012 Executive Industry Interviews

iPMI Magazine speaks to Mr. Brian Friedman, Founder and CEO, The Forum For Expatriate Management

Brian Friedman is the Founder and CEO of The Forum for Expatriate Management. A 30 year plus veteran of the Global Mobility profession, Brian was formerly CEO of both Ernst & Young's and previously Arthur Andersen's Human Capital Practice. Brian is uniquely triple qualified as a Fellow of the Institute for Personnel and Development, a Fellow of the Institute of Taxation and a Chartered Accountant. Brian also holds a Masters...

21-08-2012 Executive Industry Interviews

iPMI Magazine Speaks with Mr. Christopher Percival, Director, HealthCare International

Christopher has been a Director of HealthCare International since 2004 and prior to that held senior positions within the Banking and Financial Services industry in London. He is recognised, fully qualified and authorised by the Financial Services Authority in the UK and has over 25 years experience in the industry. HealthCare International has an energetic, dynamic and successful team, with more than 35 years’ experience in the Global International Health...

21-08-2012 Executive Industry Interviews

iPMI Magazine speaks to Mr. Brian Piper, Head of Business Development, Integra Global

Mr. Brian S. Piper, MBA, is the Head of Business Development for leading international private medical insurance provider Integra Global. Integra Global provides private medical insurance and expatriate health insurance worldwide. Mr. Piper started his career after completing business school at the Babcock School at Wake Forest University working with the Chamber of Commerce in Business Development and an adjunct professor at Winston-Salem State University. Following, he came to then...

21-08-2011 Executive Industry Interviews