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iPMI Magazine successfully rebranded to iPMI Global in 2023 and has moved to a new home on the internet. To visit the brand new international private medical insurance business intelligence platform, please go to www.ipmiglobal.com

iPMI Magazine Speaks With Mike Webb, CEO, Healix International

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, sits down with Mike Webb, CEO, Healix International. They discuss in detail Healix International core services, client profiles, and the international medical assistance trends shaping the future of the business.

Please introduce yourself and your background in the international medical and risk markets:

I’ve spent the last 25 years working within the general insurance risk marketplace, with a focus on international risk management and insurance and assistance services. I’ve been the CEO of Healix International for the last three years but I have known the business for much longer, as they were a key partner in my previous roles as CEO of Allianz Partners UK and before that CEO of Mondial Assistance.

Talking about Healix International, what are your core services?

There are many excellent providers in the market, but what makes Healix International different from the rest is our medical heritage and the fact that we offer a truly integrated medical and security solution for businesses.

The business was originally founded by two doctors and I believe that the quality and integrity of the medical expertise that exists at Healix is probably the best in the industry. Providing medical services for international travellers has always been at the core of our business.

We have excellent systems and strong relationships with hospitals around the world because of the type of business we manage on behalf of our clients, but it’s the depth of medical expertise within our own business that underpins the service we deliver. We provide the highest level of care and attention to ensure that the most appropriate medical treatment is given, as well as providing help and support to the patient and their families rather than just acting as a third party administrator.

Of course, cost containment is always a vital part of our role and we always mitigate costs and maximise best value wherever possible, but never at the expense of the patient’s treatment. Key to achieving that is to keep the patient and their care separate from the negotiations and cost containment that needs to happen with the hospitals.

And what is the profile for clients you work with?

Because of the quality of our medical and security services, we have tended to steer more towards the premium end of the market and to concentrate on the corporate and government sectors. We continue to win new business in these markets because we understand the challenges faced by businesses sending employees overseas and our role is to help to facilitate their travel needs, despite the medical and security challenges that they may face in some parts of the world. We have also developed excellent relationships with key insurers and continue to work closely with them, to ensure that we provide a consistently high service to our mutual clients.

Do you think your focus on medical expertise is what makes you different from your competitors?

I think a lot of our competitors are focused on the claims process, and they may be able to provide similar savings to ourselves but when you have a complex medical problem, or a medical case outside of normal tourist destinations overseas the situation becomes much more challenging, so having our high level of medical experience and skills within our business to fully understand the medical issues and navigate the local services available is a key differentiator.

Our longevity in this market is another principle difference. We’ve been operating now for 27 years, and during that time we have been able to hone our approach to deliver the absolute best level of care and attention for the patient and their family, as well as tangible and effective cost containment.

Do you think the market places a value on the services you deliver?

Unfortunately, we work in a commoditised market. So what we tend to find is that our customers really like the service - their feedback is excellent and the CSAT scores we achieve for our clients are high. However, purchasing departments are focused on cost and the reality is that we’re always going to be a premium priced provider due to the fact that we employ a high number of highly experienced doctors, nurses and general medical staff.

We believe that by using the best medical staff to manage cases rather than just claims handlers, we are able to deliver higher overall savings through better case management and a better experience for the patient. So we believe that we represent better value for money than many of our competitors.

Where do you think the future trends are for your sector?

Everyone is talking about AI as the holy grail for case management although we don’t think it’s going to make any significant difference in the near future due to the variability of medical treatment in some parts of the world. Therefore we anticipate that we will continue to require experienced UK based doctors who can talk to the treating clinicians to really understand the situation and determine the best course of action. However, that doesn’t mean that as a sector we shouldn’t be investing in technology to simplify and automate some of the back office processes and this is an area where Healix is making significant investment. Our goal is to try to automate wherever possible to improve the customer journey and reduce costs, to add value to the patient and their family and ensure the best quality of care. We have recently made a substantial investment in our new security App, which will help to facilitate and support travellers by providing them with better information to protect them whilst travelling, as well as giving them instant access to help for any security or medical issue. We anticipate that we will see an increased focus from employers on both the security and medical duty of care issues for their employees and Healix are ideally placed to help in providing a fully integrated service.

So, would you say that in the last say 5 years you’ve upped the level of the experts providing that human touch? And where exactly are you putting the investment into in terms of technology?

As far as the human touch is concerned, we’re continuing to maintain the same level of medical expertise and that’s not something we’re ever going to compromise on. In terms of technology, our current investments are focused on the digitalisation of claims and reporting. Our new App will allow customers much greater access to information to help them with their travel needs, as well as giving them easy access to help and support when needed, as well as allowing us to track them if required and provide active monitoring in the event of any security issues, as well as directional care for any medical cases.

What do you think the future is for Healix International?

We believe that we have considerable scope for further expansion of our security and medical services within the Corporate and IPMI marketplace where there is a real understanding of employee value and the importance of taking care of workers wherever they are in the world.

We would also like to continue to provide premium travel insurance assistance services, because I’m convinced there is still a market out there for people who don’t just want to buy the cheapest product only to find when they make a claim that many things aren’t covered. And with the growth of the older demographic there will be more people who are prepared to pay a higher premium for a product which gives them the level and quality of cover they need.

Last, but not least, if you could live anywhere in the world, on land or sea, where would it be?

First of all, I love living in the UK, because as a country we have always been very international in our outlook and I believe we have great potential, thanks to the talent we already have within the country and that which we will, hopefully, continue to attract in the future.

I lived in Africa many years ago, which was a brilliant experience, but I would like to explore South America. I have been to Argentina a couple of times - I thought it was a great country, with wonderful people living within a challenging difficult political environment, so I would love to spend more time there and use it as a base to travel around the continent and try to learn more about the other countries and their peoples.

Further information:

To learn more about Healix International please visit their website at: https://healix.com

To read more news from Healix International please visit their company micro website on iPMI Magazine, click here.

 

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iPMI Magazine Speaks With Janette Hiscock, CEO Of Global Solutions Europe, United Healthcare Global

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, sits down with Janette Hiscock, CEO of Global Solutions Europe for United Healthcare Global. They discuss in detail the newly formed European division of UnitedHealthcare Global (UHCG) including what makes UnitedHealthcare Global’s offering different, the new benefits and services added to insurance plans, member access to the best possible healthcare and what we can expect from UHCG in the future.

Please introduce yourself and your role at UnitedHealthcare Global:

My name is Janette Hiscock and I am the CEO of UnitedHealthcare Global Solutions Europe, leading the newly created European Division of UnitedHealthcare Global (UHCG) which launched its European insurance business last year. We provide in-house solutions for international medical insurance, wellness, security, assistance and remote medical services. Our range of solutions makes our offering unique in the European market.

Prior to this role, I oversaw the company’s remote medical services division based in the U.K. I continue to run this business, but I am now responsible for leading the insurance entity in Europe, which creates alignment under one European market.

I have more than twenty years industry experience managing health insurance, medical, assistance and security services businesses, and have held a variety of senior roles in sales, client management and proposition development.

Can you explain the changes that have been announced to UnitedHealthcare Global’s European operations?

We are very excited about UnitedHealthcare Global’s evolution in this market. UnitedHealthcare Global has combined its medical services and insurance businesses, enabling our European-based teams to bring a solution to clients with unparalleled in-house capabilities. This will provide a continuum of care for our members across insurance, assistance, security, wellness, clinical and medical services.

The launch of our iPMI business last year ensured we were able to align with our US-based business, leverage our Latin American businesses and develop products and services to meet the needs of globally mobile workforces.

Why have these changes been made?  

Since the launch of the European iPMI business, we’ve been investing in our products to ensure we meet the evolving needs of companies with globally mobile populations. Our solutions address our members’ needs at every stage of their deployment and there are a number of complementary services that sit in our medical services business that we can offer to iPMI clients.

It made perfect sense to integrate these two highly complementary divisions of our business under one single leadership in Europe, making it simpler for brokers and clients to access these services.

What makes UnitedHealthcare Global’s offering different?

At UnitedHealthcare Global, we see the many different interactions across the entire health care system – in a way no other organisation can. We are uniquely positioned to address global health care challenges for members and create real value for clients.

We understand that comprehensive and cost-effective health and well-being plans, aimed at companies with globally mobile workforces, are not just about managing illness. That’s why our offerings include proactive and preventative benefits to help employees actively manage their own health care while abroad.

Our aim is to support members to look after their health through innovative products and services. Simplifying the digital experience is hugely important to us, as we know it is something our members want. Through our apps and portals, our members can make a claim within 90 seconds or access a wellness coach. Our highly personalised service for both brokers and clients helps us to deliver the best solutions for globally mobile populations, and puts health care in the hands of the member.

As part of the world’s largest health care company, UnitedHealthcare Global employs 74,000 people, half of which are clinicians and health care professionals. This means our global reach as a health care company is unparalleled, providing better outcomes for all who we serve  

Since your launch in September 2018, have you added any new benefits/services to your plans based on the changes made to the business?

UnitedHealthcare Global is continually using our in-house capabilities to research, innovate, and provide new services and technologies to make the health care system easier to navigate for our members. A strong tenant of our business is based on preventative care. Since our launch, we’ve added a number of new services and benefits including Virtual Visits and our Global Health Management programme.

Virtual Visits is a secure telemedicine service that makes it simple for employees and their dependants to speak with a health care professional through their mobile or desktop devices while on assignment. From treating colds and fevers, to caring for migraines and allergies or getting a referral letter, it makes connecting with a doctor easy and free while on the move.

The Global Health Management programme is a proactive health management service available to all of our insurance members, to help them access the resources they need to manage their health, including chronic conditions. It focuses on an employee or their dependants’ specific needs, wherever they are in the world. Our clinicians provide targeted support to help expatriates and their families overcome the challenges of accessing care and resources for complex, high risk conditions. They create an action plan for addressing urgent needs and also work with the member’s schedule and location to ensure members can have a healthier, more successful assignment.

Using the breadth of capability from our medical services business and our in-house team of doctors, we have developed a new solution called Virtual Health Assessments (VHA) to help mitigate risks for employers sending people abroad. VHA is a specialised medical screening service which employers can use to screen their employees and their family’s at any point prior to, during and after their assignment. This is a standalone service from the iPMI plan and can be purchased with or without the iPMI offering.

Many of the illnesses and conditions faced by employees and their dependants when abroad are predictable and preventable. Our services help to ensure that any medical conditions which may impact a trip are identified well in advance of departure and actively managed with our clinical teams.

All of our programmes have been designed to help ensure, globally mobile populations thrive, by giving access to employers, employees and their dependants to the most cost effective, innovative, real-time and comprehensive health care.

How can you guarantee that your members will be able to access the best possible care?

UnitedHealthcare Global is part of UnitedHealth Group, the largest and most diversified health care company in the world. Because of this, clients and members benefit from our global networks, clinical insight, data analytics and innovation.

We work with local health care providers and clinicians who have the knowledge and expertise needed to ensure employees receive the best possible health care at every stage of their assignment overseas, no matter how complex their needs might be. We do this by providing access to high-quality, compliant and cost effective benefit programmes, helping employers mitigate risk and making their employees’ health and safety our priority.

Ultimately, our mission is to help people live healthier lives and help make the health care system work better for everyone.

What’s coming up next for UnitedHealthcare Global?

Following the successful launch of our iPMI services in Europe, we’re looking forward to making further exciting announcements, and discussing in greater detail our new proposition for the oil and gas market.  

Related: iPMI Magazine Speaks With David Powell, CEO Global Solutions, UnitedHealthcare Global And Claude Daboul, Managing Director, UnitedHealthcare Global Europe

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iPMI Magazine Speaks With Dr. Gert Muurling, Medical Director, Air Alliance

On air ambulance flights, patients are transported with many different complicated medical conditions and injuries, and it is crucial for the safety of the patient and crews that the aircraft is kept meticulously clean. In this iPMI Magazine exclusive interview Christopher Knight, CEO, iPMI Magazine asks Air Alliance Medical Director and Hygiene Specialist, Dr. Gert Muurling, what the potential hazards are and how the hygiene and infection control on board are ensured.

Which infections are most prevalent on air ambulance flights?

In general, the most common infections are urinary tract infections caused by bladder catheters and pneumonia.

All airways, catheters and access points are potential pathways for bacteria to enter the body. If care on board is not performed correctly, a life-threatening sepsis could potentially occur.

Many of our patients are intensive care patients who have already spent one or two weeks in a hospital abroad. This group of patients have multiple accesses and catheters, and they all receive antibiotics, which are unfortunately often given on a large scale. This means that a germ count or a sensitivity / resistance test has not been performed. All antibiotics weaken the immune system and can lead to secondary infections and this is how the proliferation of multi-resistant bacteria is promoted.

During our missions we see many different intensive care units worldwide and through this experience we can see that we are immediately battling with infection prevention. We regularly see units where no hand disinfection gel is provided and so everyone who enters or works in that unit is a potential infection risk.

How are hygiene and infection protection on board ensured?

There are two important pillars: training and preparation. The more the staff know about the different pathogens, the more effectively they can protect themselves, the crew and the patient. By “effective”, I do not mean that you should dress like Dustin Hoffman in "Outbreak"! Most bacteria and viruses do not "jump" directly from the patient to the medical team and vice versa and therefore, for many infections, wearing gloves while working with the patient is fully sufficient. No pathogens will penetrate intact skin. The most important thing before and after touching a patient is the correct disinfection of one's own hands.

Colonization of the nasopharyngeal space may lead to droplet transmission during coughing and sneezing. In these cases, however, a normal surgical mask is sufficient for the patient to reduce the risk as much as possible. This should be done especially when loading and unloading, as it can endanger other non-trained people. If the patient does not tolerate it, then the persons working on him/ her must wear a mask (possibly with improved protection and exhalation valve). Droplets rarely fly further than one to two meters. Distance means safety!

I am very careful with pathogens that are transmitted via the air. We talk about tuberculosis bacteria, measles viruses and chickenpox viruses. All three have potentially serious consequences for us or the staff on the ground ambulance and the receiving hospital.

After each patient transfer, the used equipment and the patient room in the cabin are generously disinfected by wiping. Depending on the germ or a reasonable suspicion, the hydrogen fogging machine ("sanitizer") is also used immediately after the flight.

What happens during missions in "Remote Areas"?

As we regularly fly patients from "remote areas" who have not been sufficiently tested for pathogens, there are two things to consider; one is the detection of inflammatory symptoms by clinical examination. The second is to know the current infection status in the country where the patient is. The WHO has excellent maps on its website showing the corresponding percentage of the various common multidrug-resistant bacteria. So prior to dispatch we can already assess which germs the patient might probably "bring along".

Are there any special considerations for patients with hemorrhagic fevers?

That is a difficult question. Generally, the hemorrhagic fevers (Ebola, Lassa) are transmitted by droplets or direct contact. Distance is safety! At a few meters distance, nothing happens, you do not get infected. But on air ambulance flights, you cannot maintain this distance, especially as you are likely to have a highly unstable patient.

There are several infection control chambers (isolators) on the market with special ventilation and filters, but this also requires regular training of the staff and exercises. If you fly just one or two missions of this kind a year, such a system is more of a risk than a help.

Regions with Ebola outbreaks do not have a high medical standard. The risk of virus transmission in a hospital where Ebola patients are treated is very high however the areas of where the Ebola virus is prevalent are well identified. Therefore if we have a patient within the same country, but with a confirmed non-Ebola diagnosis and not within the Ebola high risk zone, we can transport these patients safely. Preparation is the key. However, the important question in Africa is always: where was the patient and where did he get sick? So you can then perform a repatriation that is safe for all concerned.

Read more news from Air Alliance, click here and visit their micro website on iPMI Magazine.

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iPMI Magazine Speaks With Sigal Atzmon, CEO, Medix Group

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, sits down with Sigal Atzmon, CEO, Medix Group, to discuss who Medix Global are, the common international medical insurance market opportunities they assist with and what we can expect from Medix Global in the coming years.

Please introduce yourself and background in the international private medical insurance market:

I am the founder and CEO of the Medix Group, a global healthcare services company. I founded the company in 2006 after holding various executive positions in leading financial institutions and had a personal encounter with the world of healthcare which made me realise that it was time for a change.

In order to ensure that people have access to our service, Medix strategy is to partner with leading PMI and IPMI providers around the world and over the years has provided service to patients in over 90 countries. By partnering with us, IPMI providers can offer reassurance to their members and a promise that no matter where they are around the world, be it for relocation, high mobility needs, or a specific work assignment, they will receive access and implementation of quality care, with proven better medical outcomes.

Who is Medix Global?

Medix is a shared value company which provides a variety of innovative healthcare management services, including: Personal Medical Case Management (PMCM), Health Prevention Services, Tailored Services for High-Mobility Employees, Medical Concierge, AI & Digital Health solutions, Medical Governance and more. We have a team of 300 in house doctors who work alongside a quality accredited network of over 3,000 specialists around the world to help patients navigate the complex healthcare maze. Our specialist teams provide objective reviews of medical cases to ensure that the original diagnosis is accurate, and that the treatment pathway is optimised. We provide multidisciplinary assessments, recommendations and coordination of quality medical care, drawing on the best experts around the globe, providing peace of mind to our customers that they are receiving the best possible care, wherever they might be in the world.

Medix plays a disruptive role in the healthcare sector by providing patients with the tools and objective information needed to maximise their own health outcomes. We have partnered with the world’s leading technology and AI companies to provide a range of AI driven & digital healthcare solutions, ranging from helping customers assess their personal risk profile, prevent developing serious medical conditions, like cancer and cardiovascular diseases, through smart primary care solutions, who offer self diagnosis and access to real time, live chat with a doctor and Global Personal Medical Case Management solutions.

By shifting the traditional power balance between patient, doctor and the payer, Medix is leading the democratisation of healthcare, empowering patients while helping health insurers to play a more active role in their customers’ patient journey.

When it comes to serving clients such as international medical insurance companies what can Medix Global offer?

Medix offers insurance companies the opportunity to differentiate their service offering and play a much greater positive role in their customers’ medical journey, all while ensuring that healthcare premiums remain sustainable and optimise claims spending. Partnering with Medix allows insurance companies to shift away from the outdated model of passive payer and becoming a true health player. In parallel, to ensuring evidence based personalised care, through Medix’ services, insurers are also able to help avoid overuse and misuse of healthcare services, and hence an indirect result is also a strong medical governance tool. Medix provided IPMI and PMI leaders with proven better medical outcomes, higher customer satisfaction, and brand loyalty, both on the individual and the corporate solutions segment.

Consumers are increasingly expecting that their insurance providers do more than just reimburse medical expenses. They want a provider who understands their individual needs, one that can offer tailored, patient centric care when they face a difficult or complex medical condition. That’s exactly what Medix does. We ensure that members are receiving access and implementation to quality care, no matter where they are around the world. I feel that every IPMI or PMI provider would want to make such a commitment to their members and this is why partnering with the world’s leading insurance companies, who share that same vision, is a natural fit for Medix.

We are very proud of the success and impact we have, making a real difference in people’s life!

What major challenges can Medix Global solve for global medical insurers?

Medix’ operates in the intersection between the Payer, Provider and Patient, offering a unique perspective on the gaps and needs of each party. In today’s healthcare world, there are significant variations between care provided in different regions and countries, and even when we dive deeper into countries we can find significant variations in the quality and standard of care between cities, and even hospitals. At Medix we help flatten this inequality of care curve between different locations, while empowering patients and ensuring that all members have access to accountable, personalised, quality care, which is evidence based, following international medical guidelines. Nothing more and nothing less.

In addition to treating illness as it occurs, Medix empowers members with the needed knowledge and tools to take personalised preventative actions. Leveraging our access to technological innovations including AI and big data, coupled with our global team of specialists, Medix is able to drive short and long term behavioral change and assist our insurance partners to provide substantial value added services to policyholders.

As the healthcare landscape around the world changes, IPMI and PMI providers are facing new challenges, Medix helps its partners to turn these challenges into opportunities.

In terms of geographic reach, which countries and geographies are Medix Global active?

As a leading global company, we provide services across over 90 countries. We have offices in London, Hong Kong, Shanghai, Singapore, Jakarta, Kuala Lumpur and Tel Aviv, and are currently setting up additional offices in Bangkok, Melbourne and Dubai.

We currently serve patients across the globe and manage medical information in over 22 different languages, 24/7. Medix’ global reach ensures that our clients can access the very best medical services no matter where they are in the world.

Can you walk us through the reach of your international provider network?

Medix enjoys long standing professional relationships with leading specialists and medical centers of excellence across the world. Our in-house teams, including our 300 medical doctors, are supported by a global, quality accredited network of over 3,000 medical specialists and 1,500 medical centers spread across the world, primarily in the US, Europe and leading centers in Asia. While there are companies that boast very large commercial networks, I would like to stress the point of a quality accredited network as Medix’ network is not a commercial or discount based network but rather an accredited list of quality specialists which was cultivated over our many years of research and clinical experience, led by our dedicated Research Department and Medical Network Team. Every one of these specialists has been vetted and scored based on a proprietary accreditation process to ensure that they meet our criteria.

Business travelers, leisure travelers, expats and medical tourists – which segment do you provide personal medical case management services for?

Medix services fill significant gaps which exist in the healthcare sector the world over, and not limited to a specific segment of members or insurance products. Whether you travel frequently, reside in a tier one city or are on reassignment in a country which is not your home country, it can be extremely challenging to navigate and make informed decisions when dealing with a serious medical condition, and trying to navigate through the unknowns of the local healthcare system. Of course, for expats who often hold IPMI policies, the complexity is twofold as in parallel, they are also dealing with the fact that they are not in their home county and face language barriers and cultural challenges which can make the medical journey even more challenging. Leveraging Medix’ established global presence, experience and deep understanding of the intricacies of a variety of health landscapes, we can guide them and ensure they receive great quality care wherever they are based. They don’t always need to be repatriated to their home country for treatment, in fact, they are able to receive guidance and advice from leading specialists globally to support the local coordination, which provides them with much needed reassurance.

Aside from Prevention, Digital Health Solutions & Personal Medical Case Management, we have a variety of services tailored for high mobility employees and frequent business travelers, including pre-assignment screening and “healthcare orientation” to provide members with knowledge about the healthcare sector in their new destination.

What are the differences between Personal Medical Case Management and a medical 2nd opinion service?

In today’s dynamic medical world, Second Medical Opinions (SMO) while having its merits is simply not sufficient nor relevant anymore, hence the very low utilisation rates compared with Personal Medical Case Management Services. When requesting an SMO, usually patients will receive a single recommendation, without opportunities for care coordination, local referrals, long term follow ups alongside holding an on-going dialogue with the appointed, dedicated Medical Case Manager Doctor and Nurse available at any time, let alone on-going communication between the Medix Case Manager Doctor and the existing, local treating physician. In many cases, I have seen how overwhelming this can be, as patients leave an SMO with more questions than answers, especially if the second opinion advice contradicts treatment recommendation originally provided. Further, medical journeys today are complex, require inputs across different disciplines and tend to be longer and have many points where the patient is faced with difficult questions and needs to make what can be, literally, life or death decisions. As healthcare providers, we need to ensure that the services we offer are relevant and provide a real, actionable added value to patients.

Personal Medical Case Management by contrast, will never leave a patient with an unanswered question or concern. We appoint a dedicated team comprising of a Case Manager – Doctor, a Nurse and a Medical Coordinator to accompany every patient throughout their medical journey. The Case Manager obtains multiple consultations and holds multidisciplinary discussion with leading experts to ensure that all aspects of the case are evaluated and a truly holistic approach is applied. For each case, we see an average of 13-15 medical consultations which are conducted on the patient’s behalf as opposed to the 1-off consultations provided via SMO. Personal Medical Case Management is a proactive, dynamic, on-going and multidisciplinary process versus a short, one off, single discipline SMO.

In an ever-expanding digital world, what role is technology playing in Medix’ services?

I am very excited about the role technology is already playing, not only for Medix, but broadly in the healthcare sector. Technologies powered by Artificial Intelligence, Big Data, medical wearables and various digital health applications increase accuracy, streamline processes and reduce inefficiencies, essentially transforming the way we provide and consume healthcare.

While penetration of wearable devices is still relatively low, and the primary applications are more wellness focused, the possibilities are increasing with medical-grade wearables taking many forms such as patches, shirts, trousers, socks and more, embedded with technology that does not impede our life, yet is entirely focused on improving it. This will enable us to collect data about members on a continuous basis and not wait until they are ill.

Machine learning and AI are another revolutionary enabler through their ability to analyse vast amounts of data gathered from various sources e.g. Electronic Medical Records (EMR) to find patterns, associations, insights and ultimately make predictions and recommendations. Based on advanced algorithms like Patients Like Me these are surely playing a much bigger role today and improving predictability and accuracy of medical care. AI powered chatbots, for instance, already serve as a triage tool for patients by answering basic health queries and assessing symptoms.

Studies estimate that we are facing global shortage of 7.2m healthcare workers, a figure that will likely double by 2035. With this in mind, AI is a critical element in the healthcare landscape of the future and overtime, we will see more and more applications of this technology. This helps reduce unnecessary hospital and doctor visits while also empowering patients and providing them with information to help make informed decisions.

AI is currently also used for diagnosing radiology images with a very high level of accuracy. It is not to say, that AI will replace all doctors, but it can significantly increase efficiencies, augment their capabilities, standarise care and provide a powerful decision support tool and streamline healthcare processes. The way I see it, these technologies are a powerful enabler of the democratisation of healthcare and Medix is proud to be at the forefront of this exciting movement.

Moving forward, what can we expect to see from Medix Global in the years to come?

This is a very exciting year for Medix. We are significantly expanding our presence across Asia Pacific, China Mainland and the Middle East while in parallel restructuring some of our operations in Europe. We are also working in partnership with leading tech companies to offer new and innovative services.

Being very passionate about what we do I am looking forward to continue making a real difference for our partners and people around the world. I am proud to continue to improve accessibility of quality medical care, flatten the inequality of care curve and be at the forefront of the democratisation of healthcare, giving every member and patient a voice, a personalised solution and an impactful meaning in the future of our healthcare landscapes.

I am proud to promise better health and execute, deliver on our promises.

Along with my family, this is my life’s meaningful purpose.

 

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