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iPMI Magazine successfully rebranded to iPMI Global in 2023 and has moved to a new home on the internet. To visit the brand new international private medical insurance business intelligence platform, please go to www.ipmiglobal.com

iPMI Magazine Speaks With Abhijeet Singh Sachdev, CEO, AMA Global Assistance

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, met with Abhijeet Singh Sachdev, CEO of AMA Global Assistance. They discussed in detail the rich history of the business including service areas and geographical focus, plus how the market has weathered the COVID-19 pandemic. 

Please introduce yourself and background in the international medical insurance and assistance market:

Abhijeet Singh Sachdev. I have been in the Healthcare industry for about 2 decades. My interests and investments within the Healthcare sphere which adds to the background arise from owning and operating hospitals and clinics to the TPA side of administration of IPMIs. Being a family run office at the end of the day we established ourselves since 1970 and this also means we bring in a plethora of experience and pedigree along the way.

You are the CEO of AMA Global Assistance. Can you walk us through the history of the business?

Like I briefly mentioned earlier our history is rich. Being one of the pioneers – AMA Global prior to its demerger from PRIVAT EMERGENCY RESCUE in the 1970s was assisting many travellers – travelling by road via the Europe- Istanbul – India route. Our days of providing Assistance to the travellers started prior to travel insurance being a mainstream product or program. The journey has been an amazing one with from a total analogue world to a total digital world.

Typically speaking, who are your customers?

Our focus remains with General insurers and corporations. We also work alongside our Assistance partners and thank everyone for their immense support and trust in us over the years. There is also a focus on some niche Government business and accounts that we cater too.

Which assistance solutions can AMA Global Assistance provide?

We are regional leaders in Travel and Health. That has been our forte and we remain highly focused on what we do in a qualitative manner over the years since the 1970s. Our clients know of that and speak well of us. That’s why we still remain the largest independent regional player. Many have come and gone or merged or acquired. We still stand strong and highly focused in our area of domain expertise.

Geographically speaking, which markets does AMA Global Assistance focus on, and why?

Our prime Focus remains South Asia and the Middle East along with Southeast Asia.

COVID-19 had an unprecedented impact on the global travel market. What does the future of global travel look like?

COVID-19 was a great test of times. The global travel market did come to a standstill and I personally certainly hope such a scenario should not happen again as many were firms were deeply impacted by it in a business sense. Some did go under. The travel market will and always come with its set of risks and rules. COVID-19 was an extraordinary situation so it’s a question of probabilities.

Are Governments and Organisations prepared for the next pandemic or global catastrophe?

I’d certainly say with all certainty the Indian government under Prime Minister Modi did an excellent job. The challenge arises from within the Governments – elected leaders who do not believe in policies the United Nations not being able to act at all levels. The global system needs to be adapted to these new challenges. On the contrary technology helped deploy the COVID-19 vaccine at a lighting speed which was unheard off. I am an optimist and think that humanity has the ability to manage well during a crisis. Governments should facilitate and ensure there are no blocks.

AMA Global Assistance has a focus on technology. How can assistance companies and insurers leverage the power of tech to improve the standard of care and reduce the bottom line?

Certainly a lot boils down to technology. The use of technology. Our Group operates a technology business for the Travel and Health industry under the brand of MedinyX Technologies. It is a market leader is some aspects. However, the point is if businesses are data driven and you have the ability to analyse data in multiple ways from multiple perspectives certain you can implement and be smart to manage things in a better format. Insurers do need the knowledge and know-how of specialist operators that can bridge those gaps.

If you could ask an insurer any question, what would it be?

Well we have lot of niche programs and differ from the mainstream players. We should have a chat!

As we return to travel in 2022, what are the major risks travellers and organisations are facing?

Well, we’ve seen and survived a Global Financial crisis, we’ve seen and survived terror attacks, We’ve seen and survived a nasty Pandemic. Need I say more?

Finally: if you could live anywhere in the world, on land or at sea, where would it be?

In my Private Forest Villa in the Himalayas tucked away in its cosiness.

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iPMI Magazine Speaks with Gitte Bach, CEO and President, New Frontier Group

Please introduce yourself and background in the international medical and travel insurance market:

My name is Gitte Bach, and I am the President and CEO of New Frontier Group.

I started my career in 1990 with International Health Insurance, Denmark. I led the company’s entry into Latin America, helped introduce our new 24/7/365 Alarm Centre and was then asked to help build a new department with a cost containment focus to handle the company’s large medical insurance claims.

In 2002 I left Denmark and went to California, where I founded New Frontier Group. I wanted to create an innovative, solution-oriented company offering multiple, customizable services. We now work with some of the biggest names in the industry.

New Frontier Group provides award winning international medical cost containment. What does award winning cost containment look like?

We never, ever, just sit back and look at the business day to day, but we continuously think about ways we can improve. What is going to be next, how can we develop so that we are always evolving?

We have been doing that both from a technology and a product offering standpoint and we have also developed our employees to live up to that same philosophy in everything they do.

April 2020 and New Frontier Group launched an extremely valuable Telemedicine solution. Can you walk us through the new service and how you see it developing?

We launched NFGtelecare just as the pandemic hit and the world went into lockdown. It was a godsend for many of our clients when access to traditional healthcare was neither safe, nor in many cases, available at all.

Now however, telemedicine is truly established and here to stay. It enhances the service proposition, encourages traveler interaction and ultimately reduces costs.

As well as routine healthcare consultations, we can arrange appointments with a specialist to discuss existing conditions or to get a second medical opinion. We can prescribe and deliver medication via our in-house pharmacy program, Onyx™Rx and if the physician feels that the patient would benefit from further tests or treatment, we can help direct them to a suitable facility nearby.

We need to realize that in this industry telecare is here to stay. Access to healthcare will never revert to how it was before. Telemedicine is now accepted by all our clients.

November 2020, and New Frontier Group wins Industry Supplier of the year at the ITIC Awards. Why did you win this coveted industry award?

Whilst somewhat overshadowed by the current pandemic, we were still extremely proud to have been recognized again at the International Travel Insurance Journal Awards – this time in the new, expanded category of Industry Supplier of the Year.

The award is testament to the continued efforts of our teams in California, South Florida and the UK, in always putting our patients, clients and partners first. From a service perspective, we think that the innovation that most likely impressed the judges was our integrated medical triage, telemedicine and pharmacy concierge service that sits ‘in front’ of our array of cost containment and network solutions. This combination of immediate and low cost access to medical advice and prescription medication, backed up by market leading cost control, is both extremely current and as far as we know, unique in the market.

For international medical payors managing the risks and healthcare of expatriates and people living overseas, what can New Frontier Group provide?

We offer our clients real time, ‘on-the-ground’ expertise and are involved on a daily basis in providing assistance with access to healthcare for expats, students and international travelers. We ensure that the services are appropriate, convenient and of course, part of our extensive network to ensure favourable rates for the payor. This is all part of our service offering and we are also available 24/7 to answer questions or address urgent issues as they arise, irrespective of what time zone our client may be in.

COVID-19 has crashed the travel market as we know it. Travel insurers are washing their hands of COVID-19 risks. Airlines are asking for bail outs. IATA say 25 million jobs are at risk in the airlines and aviation sector. What does the future hold for the travel market?

It has been devastating, both for the travel industry and associated sectors such as travel insurance and assistance. Everyone has had to dig deep and try to ride it out somehow – and we will!

People love to travel and businesses need to travel. There are already some encouraging signs and if these vaccines are rolled out quickly and prove successful, then I think we’ll see a surge from huge, pent-up demand for flights and holidays, with the positive knock-on impact to our industries. Roll-on 2021 is what I say!

Last, but not least, if you could live anywhere in the world, where would it be?

I have been extremely fortunate to live in many different countries and have visited even more! I find every single one unique and I don’t have a particular favourite although I do love the Spanish/Latin American language and culture so that would probably have a strong bearing!

I do know one thing for certain, no matter where I am, I have always made it my clear mission to live every single day and get the best out of it, no matter where you are in the world!

 

 

 

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Download: iPMI Magazine International Emergency Medical Assistance And TPA Services Provider Network Directory December 2017

The December 2017 stand alone edition of the iPMI Magazine International Medical Assistance And TPA Provider Network Directory Company Guide is out now. Featuring the latest company data and intelligence from the international emergency medical assistance sector.

This edition of the international TPA and emergency medical assistance company buyers guide features information on Athens Assistance, Egypt In Touch, Healix International, International Assistance Group, Payor Fusion, Rowland Brothers International And Transworld Claims Solutions.

Get listed, click here and fill in the quick form.

 

 

 

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Download: iPMI Magazine International Emergency Medical Assistance And TPA Services Network Directory November 2017

The November 2017 stand alone edition of the iPMI Magazine International Medical Assistance And TPA Provider Network Directory Company Guide is out now. Featuring the latest company data and intelligence from the international emergency medical assistance sector.

 

This edition of the international TPA and emergency medical assistance company buyers guide features information on Athens Assistance, Egypt In Touch, Healix International, International Assistance Group, Payor Fusion, Rowland Brothers International And Transworld Claims Solutions.

For more IPMI payor, provider and company information check out the complete Provider Network on iPMI Magazine.

 

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Download: iPMI Magazine International Medical Assistance And TPA Provider Network Directory October 2017

The October 2017 stand alone edition of the iPMI Magazine International Medical Assistance And TPA Provider Network Directory Company Guide is out now. Featuring the latest company data and intelligence from the international emergency medical assistance sector.

 

This edition of the international TPA and emergency medical assistance company buyers guide features information on Athens Assistance, Egypt In Touch, Healix International, International Assistance Group, Payor Fusion, Rowland Brothers International And Transworld Claims Solutions.

For more IPMI payor, provider and company information check out the complete Provider Network on iPMI Magazine.

 

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Join iPMI Magazine International Medical Assistance And TPA Provider Network Directory

Join the iPMI Magazine International Medical Assistance And TPA Provider Network Directory Company Guide and be seen by the right people, in the right places, at the right times. Distributed to over 40,000 individual decision makers on a global scale, the iPMI Magazine network is the ultimate place to be seen. Produced 12 times per year, each and every month we feature the latest company data and intelligence from the leading players in the worldwide emergency medical and security assistance sector.

 

Program Coverage:

Your very own micro web site on iPMIMagazine.com with 3 different banner designs, full contact details, interactive email and web links, recent news feed*, full bio, logo – the whole sherbang. 

Examples

Healix International Aetna InternationalBellwood PrestburyCigna Global IPMIDavidShieldGenerali Global HealthGeoBlueGlobality HealthHealthcare InternationalIntegra GlobalPacific Cross International Wellaway Air AllianceAwesome Air EvacuationJet ExecutiveJet RescueQuick Air

Your logo under the NETWORK menu tab: https://ipmimagazine.com/medical-health-insurance/en/insurance-assistance-provider-network-directory

The recent news feed on your company micro site page is powered by your own content that you can run with us, once signed up for the directory.

Content may be in the form of press releases, case studies, articles, interviews or executive features. Content may be dressed up with images, back links, contact details, videos and more.

E-Directories

The Network Directory is also produced in PDF format for quick and easy access and converted into a flash magazine. This allows you to maximise the usage of “print” based adverts and marketing collateral, you may already have produced. The flexibility of the digital “ezine” also allows for quick easy updating.

Demo

IPMI Insurers

Air Ambulance

TPA and Medical Assistance

Within the e-directory each company enjoys:

  • 1 Single A4 Page Advertisement – to run on the left hand page;
  • 1 Single Page A4 Page for bio, contacts, web links, email - to run on the right hand page.

The digital ezine of the IPMI directory is produced as a standalone publication and is also included in iPOLICY magazine.

Marketing Program Duration: 12 months

Total Investment: £5000

Or just book 1 micro site on iPMIM for 1 year for £2750, or just the e-directory coverage, also priced at £2750. 

Book Now: https://ipmimagazine.com/medical-health-insurance/en/apply-for-inclusion-in-ipmim-provider-directory-network

Next Steps

Once you fill in the above form, we will make contact with you via email and set up a time to speak. Whilst that happens we will send you a reservation form and an invoice. You sign the reservation form and return, and pay the invoice via wire transfer. Whilst that is processing we work hand-in-hand with your marketing team on the integration of your brand into iPMI Magazine.

Depending on which materials you have ready, it usually takes us 3-5 days to complete integration.

More Info?

If you are unable to commit at this stage and want a free consultation via telephone, write to This email address is being protected from spambots. You need JavaScript enabled to view it.. Please include some company information as we do not accept orders from everyone.

Searching the internet for more international medical and private health care insurance industry data on the most important international medical insurance players in the industry?

Check out the latest IPMI report, International and Expatriate Healthcare And Insurance 2016, click here.

 

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Download: iPMI Magazine International Medical Assistance And TPA Provider Network Directory September 2017

The September 2017 edition of the stand alone edition of the iPMI Magazine International Medical Assistance And TPA Provider Network Directory Company Guide is out now. Featuring the latest company data and intelligence from the global emergency medical and security assistance sector.

 

This edition of the international TPA and emergency medical assistance buyers guide features company information on Athens Assistance, Egypt In Touch, Healix International, International Assistance Group, Payor Fusion, Rowland Brothers International And Transworld Claims Solutions.

 

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iPMI Magazine International Medical Assistance And TPA Provider Network Directory Company Guide

The 1st edition of the stand alone edition iPMI Magazine International Medical Assistance And TPA Provider Network Directory Company Guide is out now. Featuring the latest company data and intelligence from the global emergency medical and security assistance sector.

 

The 1st edition of the international TPA and emergency medical assistance buyers guide features company information on Healix International, Mayday Assistance, Payer Fusion and Rowland Brothers International.

Look our for version 2 of the iPMI Magazine International Medical Assistance And TPA Provider Network Directory Company Guide coming soon with more company profiles, more company data, a new design and a complete free line entry directory of international emergency medical assistance and providers and third party administrators (TPA).

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Globality Health Strengthens Network Management With Appointment Of Ronald Pritchard

Globality Health is proud to welcome the appointment of experienced senior operations manager, Ronald Pritchard, as Head of Network Management. His mission is to optimize working relationships with partners and the medical provider network, with special emphasis on operational and financial efficiency. He joined Globality Health 4th April, 2016.

Ronald’s impressive experience in the international healthcare industry extends over 18 years in Assistance, Claims and Network Management. He joins Globality Health after steering the global medical network strategy at a leading international healthcare insurer.

Previous experience was as an independent consultant for a number of blue chip domestic and international PMI insurers. His responsibilities included conducting reviews of claims processes, medical network management and distribution.

Ronald will also focus on meeting strategic goals by identifying and building clear objectives for the Globality Health medical network.

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