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World's First Multiple Patient Covid-19 Intensive Care Evacuation

On 4 March, International SOS coordinated a highly complex evacuation of four ICU patients, repatriating the individuals from La Réunion island to Paris.

The operation was commissioned by the French Ministry of Health and carried out in collaboration with the SAMU, the emergency medical services in France, the Regional Health Agency, Air Austral and Aéroports de Paris. This is the first time that so many ICU COVID-19 patients have been transported simultaneously on such a long-haul flight.

“Transporting one or two seriously ill patients is part of everyday life. This particular situation was highly unique and even more complex, with all four patients in an unconscious and intubated-ventilated condition. Medical evacuations, particularly during the pandemic, are complex but this was even more so, requiring an even greater level of care and coordination. We were honoured to be called on for our expertise and proud to be part of the team that was able to transport the patients safely“, explained Dr Arnaud Derossi, Regional Medical Director at International SOS.

Evacuation details

The chartered Air Austral Boeing 787 took off from Réunion Island at 9:33 p.m. local time (6:33 p.m. Paris time) and landed at Paris Charles-de-Gaulle airport on Friday 5 March 2021 at 5:15am local time, after an eleven-hour flight. A civil aviation exemption had been necessary to allow Air Austral to embark so many patients on stretchers and such a high volume of oxygen.

The mission was staffed by the SAMU from Paris and La Réunion, with 5 ICU doctors, 5 ICU nurses, 7 EMTs and 1 logistician, while International SOS provided a flight nurse and a logistics expert for supporting the various teams and interfacing with the aircraft crew and the International SOS Paris assistance centre.

The International SOS Assistance Centre’s role was to interface with the various SAMUs, the airport and the aircraft, under supervision by the Health Ministry crisis centre, planning for and managing all requirements. Also, a critical aspect was to be able to quickly react in case of the aircraft diversion due to a technical incident, in order to prepare ground support for the patients. Due to the severity of the disease, advanced equipment was loaded and installed on the aircraft such as portable blood analysers, ultrasound machine and 2 ECMO machines (Extracorporeal Membrane Oxygenation), as well as backup ventilators. This represented one ton of medical equipment, along with 9,500 litres of oxygen for each patient.

 

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iPMI Magazine Provider Network Directory March 2021

The March 2021 edition of the iPMI Magazine Provider Network e-Directory is out now, featuring over 85 pages of international private medical insurance and assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

HEALTHCARE INSURANCE MANAGEMENT

PHARMACY BENEFITS MANAGEMENT

 

 

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iPMI Magazine Provider Network Directory February 2021

The February 2021 edition of the iPMI Magazine Provider Network e-Directory is out now, featuring over 85 pages of international private medical insurance and assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

HEALTHCARE INSURANCE MANAGEMENT

PHARMACY BENEFITS MANAGEMENT

 

 

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iPMI Magazine Provider Network Directory January 2021

The January 2021 edition of the iPMI Magazine Provider Network e-Directory is out now, featuring over 85 pages of international private medical insurance and assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

HEALTHCARE INSURANCE MANAGEMENT

PHARMACY BENEFITS MANAGEMENT

 

 

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Global Excel Achieves SOC 1 & 2 Type I Certification

Global Excel Management Inc., a leader in Healthcare Risk Management, today announced that it is now officially SOC 1 & 2 Type I compliant across the organization.

The SOC 1 Type I report provides organizations with assurance that internal and connected external reporting controls are properly designed and in place. The SOC 2 Type I report examines a consistent set of parameters around third party IT services,
including Privacy, Confidentiality, Processing Integrity, Availability and Security.

“Healthcare data is highly sensitive and personal by nature and protecting that information for our clients and their members has always been a top priority for Global Excel. Achieving SOC 1 & 2 Type I certification reinforces our continuous commitment to data security and confidentiality. This type of stringent, independent auditing provides detailed assurances about the controls and safeguards that we have in place, as well as ensuring that any third-party vendors or partners meet our security standards” said Paul Anderson, Director, Information Security & Compliance at Global Excel.

The Global Excel SOC 2 Type I report is available to clients upon request.

Global Excel is a full-service cost containment, claims management and medical assistance company offering a complete range of services to international, Canadian and U.S. domestic clients.
With over 365 corporate clients located in more than 90 countries around the world, Global Excel manages approximately 360,000 inpatient, outpatient and non-medical cases and files per year and processes over $1.9 billion in claims annually.

For more information please visit www.globalexcel.com

 

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iPMI Magazine Provider Network Directory December 2020

The December 2020 edition of the iPMI Magazine Provider Network e-Directory is out now, featuring over 85 pages of international private medical insurance and assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

HEALTHCARE INSURANCE MANAGEMENT

PHARMACY BENEFITS MANAGEMENT

 

 

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COVID-19 BUSINESS SUPPORT: Save 25% When You Join iPMI Magazine Provider Program

Until November 30th 2020, you can join the iPMI Magazine provider network directory program with a 25% price subsidy. The subsidy has been implemented to assist the iPMI market during the tough times of COVID-19. 

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic. The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM.

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

HEALTHCARE INSURANCE MANAGEMENT

PHARMACY BENEFITS MANAGEMENT

The 25% Offer

To learn more about this offer and download the media pack please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

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iPMI Magazine Provider Network Directory November 2020

The November 2020 edition of the iPMI Magazine Provider Network e-Directory is out now, featuring over 85 pages of international private medical insurance and assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

HEALTHCARE INSURANCE MANAGEMENT

PHARMACY BENEFITS MANAGEMENT

 

 

Read more...

Healix International Announces SAP Concur Partnership To Help Employers Locate And Communicate With Employees During Critical Incidents

Leading international health and security provider, Healix International, has announced plans to integrate with SAP® Concur® solutions. SAP Concur is the world’s leading brand for travel, expense and invoice management solutions. The new version of the Healix Sentinel Tracker will leverage SAP Concur data to address the safety challenges facing employers with global workforces.

“In today’s world, with the persistent risk of high-impact localised security incidents occurring in even some of the safest environments, the pressure on security managers has never been higher,” explained Mike Webb, CEO of Healix International. “And one of the big challenges at times of critical incidents is finding an efficient and effective way to locate and communicate with employees that may be affected.”

“The Healix Sentinel Tracker tackles this hurdle by tapping into the wealth of health and security intelligence gathered by our network of experts on an hourly, daily and weekly basis. We will integrate with the SAP Concur Itinerary API, which delivers comprehensive traveller location data from Concur® Travel, Concur® TripLink, TripIt® from Concur and Concur® Request. The result is rapid location of employees that could be impacted by a critical incident and real-time communications to ascertain their safety and provide assistance at times of critical need.”

The Healix Sentinel Tracker will utilise the travel and employee profile information to effectively pinpoint the location of a company’s business travellers, expatriate workers and local nationals across the globe. Risk managers are therefore able to monitor and account for their globally mobile workforce via integration with the Healix Sentinel Travel Oracle mobile app.

With ‘Location Services’ activated by employees on the app, they receive alerts based on their physical location while risk managers are provided with an accurate, real-time global view of their employees on an interactive map and alerted of any incidents where they have employees in that location. Security alerts and notifications are pushed to employees and risk managers in a timely manner with incident level thresholds configurable according to each client’s specific requirements. A full audit trail of messages also is retained.

Alerts are published in real-time by Healix International’s intelligence analysts who monitor, corroborate and analyse breaking developments and potential threats as they happen. Impact radius or geo-fencing can be used to ensure that alerts and notifications are only targeted at employees in affected locations, reducing disengagement caused by issuing generic alerts irrelevant to other employees.

When a critical incident occurs, the geo-fencing feature can be used to rapidly identify all employees in the affected area, with contact made via the integrated communication capabilities to quickly ascertain each individual’s safety and wellbeing. Clients can use the platform to manage this process themselves or outsource the responsibility to Healix’s in-house security operations team.

Features of the Healix Sentinel Tracker include:

  • App-based tracking tool, providing greater accuracy in terms of location data
  • Will be integrated with:
    • Desktop tracking platform for risk managers
    • Healix medical and security content
    • Concur Travel, Concur TripLink, TripIt and Concur Request
  • Enhanced risk management controls to increase organisational situational awareness
  • Automated alert notifications and intelligence for employees and travellers 
    • Data set includes alerts via app, email and/or SMS and country briefing reports
    • Configurable thresholds for risk intelligence notifications
  • Employer notification of exposure in relation to an incident
  • Notification of an employee’s request for assistance
  • Fully integrated mass notification system for communication with all global employees
  • Geo-fencing and messaging capabilities
  • ‘Check-in’ feature that allows an employee or traveller to manually ‘check-in’ at a particular location 24/7, showing up on the map within the system.

The Healix Sentinel Tracker is complemented by the Healix Sentinel Critical Watch service as Mike Webb explained: “A critical incident affecting a global workforce could happen at any time of the day or night, anywhere in the world. But if an organisation does not have the in-house resource to provide around the clock monitoring, the employer’s duty of care can be seriously undermined. Healix Sentinel Critical Watch pairs with the Healix Sentinel Tracker to deliver 24/7 support on an employer’s behalf. In the event of a critical incident, our in-house Global Security Operations Centres will immediately identify employee exposure within an incident impact radius and proactively reach out to ascertain their safety on the company’s behalf.

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