Air Alliance has increased capacity by adding a second Learjet 35A to their UK operations.

To help with the increase of availability, two new First Officers have joined the team in Birmingham. Dan Sanders and Tim Gurney-Coombs bring with them a wealth of experience in Air Ambulance operations, having more than 15 years of experience between them. They have joined a very highly skilled team in Birmingham which has several thousand flights hours each across the flight crew.   

All flight enquiries are centrally handled by the German alarm center:
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Air Alliance UK Operations approved as Provider by Care Quality Commission (CQC)

The Air Alliance UK operation is now officially registered with CQC (Care Quality Commission), the independent regulator of health and adult social care in England. This is another milestone for Air Alliance in terms of quality and patient safety.

Air ambulance insurance services evacuation repatriation news

Remote Medical International and Healix International, a global leader in medical and security assistance services, have today announced the establishment of a strategic partnership. Together, the two companies will leverage each other's extensive expertise to provide an exceptional and comprehensive continuum of care to clients with operations around the world.

"We are thrilled to offer our customers the level of service and support for which Healix International is known,” said Wayne Wager, CEO of Remote Medical International. "By partnering with a world-class assistance company like Healix, we can now improve the safety and security of our clients’ global employees and operations."

Remote Medical International provides critical onsite medical services to global companies across a wide variety of industries. These services include medical staffing, training, medical direction, and equipment procurement. Healix International excels at allowing global employers to fulfill their duty of care requirements by overseeing the health and safety needs of business travelers, expatriates, and their families in every country in the world.

“We are extremely excited to be partnering with Remote Medical International to offer our clients a best-in-class solution for their on-project medical needs,” said Scott Sunderman, CEO of Healix International. “Having worked collaboratively on projects already, I have witnessed first-hand how our combined efforts can increase the level of care and reduce costs for our clients. The formalization of our relationship seemed like a natural step for us and will further our shared vision of improving the health and wellbeing of clients living and working in remote and challenging locations.”

Healix International and Remote Medical International both have proven track records of improving patient care while reducing costs, recordable incidents, and medical evacuations. Combined, both companies have an increased ability to offer seamless service integration and provide customers with access to trusted care and medical support wherever in the world they work.

AirCARE1 International has been selected to become a preferred Air Ambulance provider for the prestigious International Assistance Group (IAG). The International Assistance Group® is a global network of Partners and preferred providers from all sectors of assistance services located in over 170 countries throughout the world.

Selection to become a preferred provider for the IAG is based on a highly stringent selection process based on industry recommendation, adherence to the highest quality performance standards, and financial stability. Being a preferred provider of the International Assistance Group provides AirCARE1 International global operational benefits by utilizing proprietary resources to efficiently coordinate and perform patient transports worldwide.

APRIL Travel Protection is partnering with Tin Leg and will function as the travel insurance company's medical assistance provider, fulfilling 24-hour Emergency Assistance needs, including evacuation services.

Backed by the 27-year-old APRIL Group, APRIL Travel Protection has become an innovative force in the U.S. since its 2013 launch and is now partnering with Tin Leg, a market leader whose customer service-oriented approach to travel insurance parallels APRIL’s own policyholder-centric philosophy. APRIL will function as Tin Leg’s medical assistance provider, fulfilling 24-hour Emergency Assistance needs, including evacuation services.

“Immediate and hassle-free 24-hour Emergency Assistance is an extremely crucial component of any travel insurance policy, and we found APRIL’s best-in-class medical support to provide the ultimate solution,” said Megan Singh, Project Management Director at Tin Leg.

As of Dec. 1, Tin Leg began referring all applicable Emergency Assistance medical cases to a dedicated, multi-lingual support team at APRIL for immediate assistance.

“As two forward-thinking companies challenging the status quo in an industry where many of the larger players have lost consumer confidence, Tin Leg and APRIL make a complementary and compatible match,” said Jason Schreier, CEO of APRIL USA.

“Tin Leg is extremely receptive to American travelers’ perception of insurance and, like us, is actively working to build a nurturing relationship with policyholders. We’re eager to contribute to the success of a company that shares our vision,” Schreier added.

SOS International was the first medical assistance company to take the new generation of flying intensive care units on the Airbus A380 in use on a patient transport on a Lufthansa flight from Johannesburg to Frankfurt.

The Patient Transport Compartment (PTC), a flying intensive care unit, is developed by Lufthansa Tecknik and LH Medical Service and can now also be built into Airbus A380 aircrafts to be used on long-haul routes.

The use of the PTC can be a very cost-effective alternative to ambulance airplanes. Using an intensive care unit when possible instead of an ambulance airplane is often cheaper. Lufthansa has aircrafts specially prepared for these intensive care units and can therefore change flights, when SOS International orders a PTC transport. It is of course only possible for SOS International to make use of these intensive care units when medical and logistic conditions make it possible.

The large airplanes from Lufthansa, i.e. Airbus 380, 340 and 330 and Boing 747, prepared for the PTC, have routes from/to Munich and Frankfurt, so the patients must continue the repatriation with an ambulance airplane from these destinations to the final European destination. The airplane change normally takes place wing-by-wing, i.e. the small ambulance plane is allowed to park close to the very large aircrafts. Although it seems inconvenient to change flight during a trip, this should be compared with ambulance flights having several ground stops for fueling.

Medical Escort Doctor from SOS International Hanns Reich, an anesthesiologist, escorted the patient on the first flight with the Airbus A380 and explains, “it was exciting to be the first to test a new installation together with a PTC-crew member. The ventilator, the infusions pumps, the monitors etc. all functioned as intended. The size of the PTC gives excellent working conditions with the patient placed in the correct height and seats for the escorting crew appropriate placed for monitoring the patient means that we can provide the best possible medical care during the repatriation. The Lufthansa PTC crew-member is fully aware of the conditions of having a patient on board and they know the exact position of all equipment, medicines and other supplies which contributes to a safe repatriation for the patient”.

HCC Insurance Holdings, Inc. has announced that it has acquired On Call International LLC (On Call). On Call designs and markets customized self-insured and indemnified travel risk management plans, including medical, travel, political and natural disaster coverage. Founded in 1995, On Call is headquartered in Salem, New Hampshire. The company serves millions of travellers each year, and clients include travel agencies, academic institutions, insurance companies and leisure travelers. 

“On Call has a long and successful track record of providing unparalleled global travel risk management services, and HCC Specialty has benefited from these services as a satisfied client for five years,” said Bill Hubbard, President and Chief Executive Officer of HCC Specialty. “In today’s increasingly perilous world for travelers, we’ve brought this vital service in-house, helping us to increase our competitive edge by offering a superior customer experience.”

“By joining Tokio Marine HCC, On Call gains access to global expertise and unmatched products and services to expand our operations and further strengthen our world-class travel risk management offerings,” said Mike Kelly, Chief Executive Officer of On Call. “The backing of Tokio Marine Holdings, an industry-leading, international insurance company with over 30,000 employees, provides On Call and our millions of current and future members with incredible and innovative opportunities to build on our successes.”

Europe remains a popular tourist destination with more than 15 million Schengen visas sold each year and rising. To meet this growing demand, Europ Assistance today announced the Schengen e-Shop—a new online store that makes it easy for travelers to get the travel insurance, assistance services and visa information they need to visit the Schengen area. 

Welcome to the most recent International Private Medical Insurance Magazine (iPMI Magazine) exclusive iPMI round table business forum. In this exclusive discussion we talk to leading providers of iPMI about medical inflation and the rising cost of global healthcare. Featuring Bellwood Prestbury, Cigna Global iPMI, Globality Health and Wellaway.

Welcome to the most recent International Private Medical Insurance Magazine exclusive air ambulance medical transportation round table business forum. In this exclusive debate we talk about the international medical transportation sector of the business. With a focus on fleet capabilities, on-board technology, medication and payor-provider relations the round table takes a closer look at the global providers assisting iPMI insurers and insureds.

Exclusive C-Suite executive commentary from FAI, Jet Executive, MedcareProfessional and Tyrol.

Angel MedFlight Worldwide Air Ambulance has announced a relocation and expansion of its corporate headquarters. Angel MedFlight has executed a 5-year lease at The Pinnacle in Perimeter Center, 17851 N. 85th St. in Scottsdale, Arizona, approximately two miles north of its prior location.

The move stems from Angel MedFlight’s need for a more functional space to accommodate growth and demand for the provider’s air ambulance services. The new office space has been designed with advanced technology and enhanced amenities to better serve its domestic and international clients. In the last twelve months, Angel MedFlight has transferred patients from 49 states and 13 countries. The air ambulance company was recently awarded two prestigious aviation safety distinctions, earning the ARGUS Platinum Rating and the IS-BAO Stage 2 accreditation. These internationally recognized honors rank Angel MedFlight among elite air carriers throughout the world.

“Our new headquarters is a reflection of our commitment to process improvement. The office provides a more efficient work environment, conducive to collaboration and increased productivity, allowing us to better serve our patients. The new configuration will help us significantly improve our internal and external communication as we continue to grow and evolve within the industry,” said Jason Siegert COO and President.

To create ergonomic and team-friendly work environments, Angel MedFlight worked with a local designer to select state-of-the-art office equipment. Partitioned walls and traditional environments were replaced in favor of collaborative workstations, innovative breakout centers, and technologically driven room displays.

Angel MedFlight also has leased a new hangar at The Scottsdale Airpark to maintain its fleet of medically-configured Learjet aircraft. The move was completed at the end of June.