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Three-Quarters Of Expat Men Worried About Local Healthcare

In recognition of Men’s Health Week, new research reveals that the majority of men living abroad are concerned about their local healthcare facilities, with two-thirds prepared to return to their home country for treatment.

Four-in-five (84%) male expats have needed to access healthcare since moving abroad, according to new research by AXA – Global Healthcare. However, the research has also revealed that three-quarters (72%) have concerns about the healthcare in their new country, with two-thirds (65%) claiming that they would even travel back to their home country to receive medical treatment. This was in comparison with just 59% of women.

When asked what specifically concerned them about the local medical facilities, a quarter of male expats said that they were worried about the quality of medical care (26%) and cost of treatment (26%), while nearly a fifth were worried about the facilities (18%) and being away from their family while ill (15%).

Logistical concerns were an issue for many, with 15% worrying about having to pay up-front for treatment and 12% feeling concerned about arranging treatment in a foreign language.

Andy Edwards, Chief Customer Officer, AXA – Global Healthcare commented: “As exciting as it can be to start a new life abroad, getting ill in an unfamiliar environment can be daunting. Whether you’re concerned about the facilities or treatment options that are available in your new home, trying to navigate an unfamiliar healthcare system or simply being away from your family, it’s vital that anyone who is considering living abroad takes some time to research the local healthcare facilities and consider options like booking a health check before you relocate to highlight any potential issues to be aware of before you go.”

The research also found that male expats’ concern about the local healthcare facilities varied in different countries. A huge proportion (94%) of men in Hong Kong were worried about the local healthcare, compared with 84% in UAE, 76% in France, 65% in Canada and 64% in UK.

However, male expats in different countries had different approaches. Three-quarters (74%) of those in the UAE would return home for medical treatment, compared with 61% in France, 55% in the UK, 49% in Hong Kong and 42% in Canada.

Andy Edwards concluded: “It’s normal to feel nervous about seeking medical attention abroad, and in some cases, it may be necessary to travel elsewhere for certain treatments or to visit particular specialists. There are plenty of great sources of advice that can help to make your experience more manageable, though. Whether you’re turning to fellow expats or local friends for support, your local doctor or a virtual doctor service, your insurer or even a simple internet search, finding a source you trust is half the battle.”

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Maritime Labour Convention 2006 Executive Round Table Business Forum - What Does The MLC 2006 Mean For Global Insurers?

 

The Maritime Labour Convention 2006 was adopted at a Maritime session of the International Labour Conference in 2006 and came into force on 20 August 2013. To date, 56 ILO Member States have ratified the Convention, representing more than 80 percent of the world’s gross tonnage of ships.

 

There are more than 1.5 million seafarers in the world. A majority of these seafarers now have a right to be protected through national laws and practices applying the MLC, 2006 to the ships on which they work. Title 4 of the MLC covers Health Protection, Medical Care, Welfare and Social Security Protection. From August 20th 2013 all vessels over a certain size have to comply with a new labour convention known as the Maritime Labour Convention (MLC) 2006.

We hope you enjoy this important round table discussion. 

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Expatriates Want More from Their Employers

A new survey from Cigna (NYSE:CI) and the National Foreign Trade Council (NFTC) shows areas of dissatisfaction among the globally mobile workforce that may jeopardize employees’ successful completion of assignments outside their home countries and diminish their employers’ return on investment in them.

  • Expats lack awareness of many employer benefits and services;
  • 78% access medical care while on assignment;
  • Expat trends: older, on shorter assignments, leaving family behind;
  • Experience of expats in the U.S. can be as tough as in BRIC countries;
  • Needs vary by country; highest satisfaction in Australia, Europe Expats seek understanding of the expat experience from HR.

In the century since Ernest Hemingway and others romanticized expatriate life in Paris, the globally mobile population has grown dramatically along with increased global business. Family stress, cultural differences, increased workloads and burn-out can undermine up to one third of all global expatriate assignments, despite a significant investment by multinational companies estimated at three to five times an employee’s salary. The NFTC and Cigna's Global Health Benefits business sponsored a new independent study of expatriates to gain insights into their perceptions and experiences and to track trends since Cigna and the NFTC conducted a similar study in 2001 – all with the goal of helping employers better understand and satisfy the needs of their globally mobile workforce.

“While many industry surveys illustrate the job employers feel they’ve been doing to prepare and support their corporate expats, little has been heard from the expats themselves in the last decade. This survey allows us to examine disconnects between employees and employers – and sheds light on how to better support the globally mobile workforce, and in turn, the companies who appreciate their valued assets around the world,” said Sheldon Kenton, Senior Vice President, Global Employer Sales, Cigna.

According to this survey, in most cases, employers are providing the resources rated as most important by expats, including general relocation services (80 percent), settling in services (63 percent) and medical preparedness (65 percent). However, there are many unmet expectations among the expats surveyed:

59 percent of expats said they were unaware of their employer’s repatriation assistance and didn’t know whether their employer would track what happens to them after they return home. This low awareness score can be translated into dissatisfaction, as expats perceive lack of employer interest in them after their assignment concludes.

Mobile technology was not a key factor in these expats’ communication needs, with 70 percent saying they relied on their laptops to access information and only 10 percent saying they preferred to use a smartphone.

78 percent of expats or their family members have accessed medical care while on assignment. Expats under age 34 were considerably less informed about the specifics of their health insurance plans. For example, their uncertainty about claim handling was four times higher than the average of other age segments, and their lack of knowledge about where to access health care services was triple that of other segments.

The survey also indicated that having a family greatly influences an expat’s health care behaviors. Those on assignment with spouses or partners and children were most likely to access care, with percentages as high as 91 percent in these segments compared to single expats (64 percent) and expats without children (67 percent.) Expats with spouses, partners and children back in their home country were most likely to seek routine treatment in their home country rather than locally where they were assigned. For example, only 41 percent of expats without family had accessed care locally while 83 percent of expats with spouses or family with them accessed care locally.

Bill Sheridan, Vice President International Human Resources, National Foreign Trade Council stated, “It’s imperative for employers to ensure that their most valued resource – their human capital – is equipped with all of the information necessary to ensure a successful expatriate assignment. Valuable employer-sponsored programs and services made available to expats scarcely yield their intended benefit when they aren’t effectively communicated.”

Trends from 2001 to 2013

When compared to expats in the Cigna-NFTC 2001 survey, today’s expat is older, on shorter assignments, and is leaving his or her spouse and family back home more often. In 2001, expats aged 25 to 34 made up 35 percent of the survey, down to 17 percent in 2013. In 2001, eight percent of expats with a spouse or partner were traveling without their spouse or partner on their assignments, while in 2013, that number nearly tripled to 23 percent. In 2001, 18 percent of expats with children did not have their children with them on assignment, and in 2013 that number almost doubled to 34 percent.

The trend toward shorter assignments has doubled since the 2001 survey, with 13 percent expected to be on assignment a year or less in 2013, compared with six percent in 2001. Today, 37 percent expect to be on assignment two to three years. Expats in the 2013 survey were seasoned professionals, with 44 percent having one to three assignments already and 50 percent of respondents saying they’re likely to take additional assignments in the future.

In the 2001 survey, five percent of expats were from Asia, a number that has grown to 13 percent in the 2013 survey. In 2001, 63 percent of expats were from North America, down to 49 percent in 2013. Other major trends in expat assignments include the shift from Europe, where 43 percent of expats surveyed were assigned in 2001 versus 22 percent in 2013, and in Middle East/North Africa/Greater Arabia, where six percent were assigned in 2001 compared with 23 percent today.

Customization of Assignment Packages by Country Is Critical

Where expats are assigned makes a significant difference in their experiences and perceptions. Satisfaction with their employers’ efforts was lowest from expatriates on assignment in Sub-Saharan Africa, Middle East, and South America and highest in Australia and Europe. Survey respondents noted the following priorities by their location:

  • Middle East and Sub-Saharan Africa: Medical preparedness tops the list
  • North and South America: Consultation regarding financial and tax consequences ranks much higher in importance in these regions
  • Central America and Sub-Saharan Africa: Assistance with schools is more critical
  • Asia and Middle East: Cross-cultural training ranks slightly higher

Experience versus expectations also brings variation:

  • Central America and Middle East: These regions had the highest percentage of unmet expectations in relation to the quality of life—this dissatisfaction was more than double other regions
  • Australia and Europe: Highest satisfaction in quality of life category
  • Middle East and Sub-Saharan Africa: Highest amount of dissatisfaction related to impact on the family
  • North America: While overall 13 percent of respondents reported unmet expectations regarding their assignment benefits package, nearly double (21 percent) reported dissatisfaction in the United States and Canada

“Survey results suggest many employers may be providing expatriates with services that adequately address the wider population, but not those on assignment in lesser developed countries,” said Sheridan. “Enhanced understanding, awareness and flexibility are necessary when considering the complexity of global assignments. Customization is key, as a one-size-fits-all approach to developing packages for expatriates simply cannot provide a pathway to success in every geography.”

U.S. Can Be as Difficult as BRIC countries

Industry surveys of employers indicate they believe the most difficult countries for expat assignments include Brazil, Russia, India, China, and South Africa. Results from the Cigna-NFTC expatriate study confirm some difficulties in these regions, but also point out other key areas:

  • Middle East: High degree of dissatisfaction, higher importance ratings regarding several components (including services provided by employers, such as cultural training and health benefits)
  • Sub-Saharan Africa: In addition to South Africa, there are a number of other countries in the lower half of Africa where medical preparedness is a great concern and the need for school assistance is more critical
  • North America: The complexities of a number of issues (ease of finding a doctor, language issues, knowledge of the health care system, understanding of financial and tax consequences) have led to much lower satisfaction scores than other regions—especially in the United States—which remains the most frequent country for expatriate assignments.

“Greater recognition of the challenges of being on assignment in the United States is vital. Navigating a complex health system, as well as developing an understanding of the financial and tax consequences of working in the U.S., all present considerable challenges to U.S.-bound expats. My personal experience as an expat has further driven home the crucial need for better preparation, guidance and support,” Kenton said.

The NFTC believes that these candid insights from corporate expats can prove valuable to all companies with globally mobile employees. “An enhanced understanding of how expats feel about their experiences should cause companies to give greater consideration to the many factors that influence the success of global assignments when designing packages,” Sheridan said.

Expats Need Understanding from HR

When asked open-ended questions regarding their experiences, expats frequently cited human resource-related issues.

“Given the integral role human resource professionals play in designing programs for expatriates, an enhanced awareness of the typical challenges and potential barriers to success for expatriates while they’re on assignment is critical. The survey results indicate companies could benefit from elevating this group’s understanding of the unique needs and concerns of this population, either through consultancy or hiring HR professionals with actual expatriate assignment experience,” Sheridan said.

Expatriates volunteered a list of specific concerns:

  • Lack of understanding – expatriates state many HR personnel have likely never experienced living internationally; therefore, they may have low awareness of the type of challenges expatriates face
  • Relocation – expatriates cite a lack of clear information regarding this process
  • Real estate market differences – HR representatives may not know about these differences
  • Responsiveness – expatriates in various industries point out delays in response time
  • Slower and or confusing processes, such as work permits
  • Mobility and Relocation Policy limitations
  • Cost of travel

“Like most studies comparing and contrasting viewpoints of employers and their employees, there exists a gap that, if understood and addressed, can guide employers to make impactful decisions to better design and communicate assignment packages that more adeptly address the needs of their employees abroad and increase their satisfaction,” Kenton said.

About the Survey

Similar to the 2001 study, the “Expatriate Trends Study 2013” was conducted though a web survey instrument. No self-identifying information was captured, keeping all individual responses anonymous and confidential. This chosen method of anonymity encourages more candid feedback from respondents. Data Collection occurred by The Marketing Audit over eight weeks from August 2 to September 30, 2013 with a sample sizes of 1,511 in 140 countries and a confidence rate of 95 percent, with margin of error at +/- 2.3 percent. Respondents were recruited through multiple channels, which included member companies of NFTC and their expatriate populations, clients of Cigna Global Health Benefits, and other channels.

The inaugural study, which took place in 2001, explored the views of both international employers and their expatriate employees—before, during, and after international assignments. Throughout this report, references to the overall findings from the 2001 study explain how the climate for expats has evolved over the past decade. The 2001 study surveyed 143 human resources executives (representing the employer perspective) and 453 expatriates on assignment in more than 70 countries around the world.

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Allianz Worldwide Care launches AppointMed

International health insurer Allianz Worldwide Care has announced details of AppointMed, a new appointment booking service that offers UK based members a simple and efficient way of securing an initial appointment with a consultant on a direct billing basis.

This convenient ‘one telephone call’ based service, which does not require a GP referral, has been launched in association with the UK’s largest private hospital group, BMI Healthcare, giving members access to over 6,500 consultants across the UK. To make an appointment, a member simply contacts Allianz Worldwide Care’s Helpline and requests the AppointMed service. A member of the Helpline then transfers the member to BMI Healthcare who ascertains the type of consultant specialty required and provides the member with a list of consultants to choose from.

The member can then arrange the appointment through BMI Healthcare at a date, time, and location convenient for them, and costs are billed directly to Allianz Worldwide Care. The AppointMed appointment booking service is available from 8am-8pm Monday-Friday and 9am-5pm on Saturdays.

Commenting on the new service, Susan Landers, Head of Marketing and Client Management at Allianz Worldwide Care said: “We are continually looking for ways to make life easier for our members. AppointMed achieves this by providing fast and easy access to BMI Healthcare’s extensive network of consultants on a direct settlement basis”.

Scott Feldman, International Director at BMI Healthcare added “We are delighted to be working with Allianz Worldwide Care in launching this convenient and rapid access service for international patients. As the largest private hospital group in the UK, we can offer appointments with over 6,500 consultants across 69 hospitals and treatment centres, in just one call and often at short notice. This service further underlines our commitment to service excellence by seamlessly connecting those seeking world class care with the right specialists, anywhere in the UK.”

More Info: www.allianzworldwidecare.com

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MSO is a new IAG Assistance Partner in South Africa

Since January 2012, International Assistance Group has set the course for a new strategy: forge partnerships with quality providers. Meant to help its 49 partners grow organically, offering true quality and health-focused outcomes, IAG constantly develops, recruits and trains a comprehensive global network of quality assistance experts and accredited provider partners.

Today, International Assistance Group is happy to inform you that a 14th Partnership has been signed since January. MSO (Medical Services Organisation) has been approved as a new IAG Assistance Partner after a strict selection process. MSO, located in South Africa, is operational for medical cases in Republic of South Africa as well as in sub-Saharan countries.

Glenn Staples, Business Dev Director is happy to present MSO: "MSO International provides healthcare risk management services to the African and South African market with over 1 million contracted lives from private healthcare and insurance companies. MSO's strategy of providing a comprehensive managed care solution across Africa provides healthcare funders with significant and unique advantages that improve their competitive position. Since 2008, MSO has expanded its operations to include a dedicated international division with over 50 staff to manage claims, cases and admissions for international clients with members in Africa. With its head office based in Johannesburg, South Africa and access to more than 6,000 contracted providers across the African continent, MSO International provides the optimal healthcare solution for Africa".

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A New Successful Partnership Signed With D&G Cars, Which Becomes An Assistance Partner In The UK.

In January 2012 International Assistance Group launched a new Partnership Program dedicated to major assistance companies as well as medical or roadside service providers. To develop this comprehensive global network, International Assistance Group recruits and trains quality assistance experts and accredited provider partners.

With a footprint reaching 180 countries, International Assistance Group provides a wide range of medical, travel, roadside and technical assistance services, via a unique global alliance of Core Partners and Assistance Partners and Preferred Providers. The primary objective of this network is to help its Partners grow organically, offering true quality and health-focused outcomes. International Assistance Group is happy to announce a new successful partnership signed with D&G Cars, which becomes an Assistance Partner in the UK. This specialized company supplies Roadside assistance services in UK and Southern Ireland.

Since 2011 D&G Cars had been cooperating with the International Assistance Group as Correspondent in the UK, and decided in 2012 to join formally the International Assistance Group partnership program.

Mike Kenny, Business Development Manager, presents his company: "D&G Cars was established over 25 years ago by our Managing Director, Dennis Harding. During this period it has evolved into what it is today, one of the leading vehicle recovery operators within Great Britain and Europe. Our core business is vehicle recovery, movement and storage. From our Recovery Control Centre based at Upminster, Essex, we provide assistance 24 hours per day. We have fully trained call centre staff on site and operate a fleet of vehicles to service our contractual agreements with major motoring organizations, police forces and government bodies. Our control centre also handles calls for nationwide assistance for a number of major companies such as Hoyer Group, Scania and MAN. Once the call is logged we then organize assistance either ourselves or through our network of contractors. Some breakdowns and recoveries, such as petrol tankers, require very specialist expertise. To this extent a number of our drivers are ADR certified. ADR is The European Agreement concerning the International Carriage of Dangerous Goods by Road (ADR). We are also proud to have our own, fully Petroleum regulated bay, which is one of only a few in the UK. Aircraft ground movements are taken care of through our subsidiary company D&G Aviation, this again requires careful planning and expertise. For a vast number of years we have provided Motorsport Recovery to our local, world famous racing circuit Brands Hatch. We provide vehicles and staff throughout the racing season come rain or shine. In more recent years our reputation has spread and we now also provide assistance further a field at Silverstone and we have even worked as far Abu Dhabi."

Employing a multilingual team, D&G Cars is the core recovery and assistance contractor for the London 2012 Olympics and Paralympics. There is staff based on the main Olympic site 24/7 plus they have vehicles and staff sited all over London.

About International Assistance Group 

International Assistance Group is a limited incorporated company in Paris (France) regulated under the French law and owned by its Partners. This worldwide commercial alliance of independent companies spanning all the links in the assistance value chain was formed in 1992 by five European companies with the aim of helping each other offer quality assistance to cases.

The group's success has attracted accredited companies from every continent and it now boasts 50 partners and a turnover of over €678 million. More than 6,800 employees take care of 77 million end users. Last year, International Assistance Group® handled over 3.9 million cases and 30,000 repatriations, through 54 continuously attended medical call centres.

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Largest Spanish Automobile Club Joins International Assistance Group As Core Partner in Spain

  • International Assistance Group has recently approved that RACC joins its organisation as Core Partner in Spain.

RACC is the largest automobile club in Spain which provides personal, family, breakdown and urgent medical assistance to one million members as well as to a wide range of companies that have hired the club's services. RACC performs more than 1 million assistance interventions per year (817,000 roadside and travel assistances, 125,000 medical assistances and 187,000 home assistances).

Within these fields of action, it offers a wide range of services to companies, with quality being the common factor for them, based on innovation, technology and staff training.

Daniel Cornudella, RACC Travel Assistance Director explains: "For the RACC, quality is the key. The integration into an organization as International Assistance Group, offers us the chance to improve the assistance we provide to our members and customers during their international trips, extending our ability to assist them worldwide. It also gives us the opportunity to contribute with our experience to the solution of complex cases, which is our speciality, and to do it within International Assistance Group, an organization with which we share our stake in quality and innovation."

Urgent Medical Assistance

The Automobile Club RACC is a specialist in urgent medical assistance. To provide these services RACC relies on an operational team of emergency physicians and nurses and own means of medical transport, including ICU ambulances, helicopters. RACC does also offers services to health insurance companies, mutual insurance companies and companies from the banking/insurance sector. The RACC's Medical Service is internationally represented as member of the AMPA (Air Medical Physician Association) and the EHAC (European Hems & Air Ambulance Committee).

International Assistance Group is a limited company incorporated in Paris (France) and owned by its Partners. This worldwide commercial alliance of independent companies spanning on all the assistance value chain was formed in 1992 by five European companies with the aim of helping each other to provide quality assistance to cases. The group's success has attracted accredited companies from every continent and now is proud to count with 51 partners. More than 6,800 employees take care of 77 million users. Last year, International Assistance Group® handled over 3.9 million cases and 30,000 repatriations.

The synergies between RACC and International Assistance Group which fostered this new partnership became rapidly obvious in view of the large activity of RACC abroad. This requires the access to a consolidated network of Partners and an array of solutions developed by International Assistance Group including cost containment solutions, a database of accredited medical and technical providers worldwide as well as bulk purchasing power and exchange of know-how. On their side, the Partners of International Assistance Group will benefit from the powerful solutions and experience offered by RACC, a leading player in Spain.

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International Assistance Group welcomes European Air Ambulance in its Partnership

International Assistance Group is steadily extending its network of Partners and Preferred Providers, in order to provide the best operational solutions to its Core Partners and their customers. Since January 2012, 17 new Partnerships have been contracted and International Assistance Group boasts today 52 Partners companies in the world. Assistance companies, roadside companies, medical correspondents, air ambulance companies, medical facilities, funeral companies as well as medical escorts companies joined the group. All of them agree on the business opportunities and the power of the knowledge sharing events that International Assistance Group organizes for them three times a year.

After the successful application and selection process of European Air Ambulance, International Assistance Group is happy to announce the entry of this new player in its Partnership Program. European Air Ambulance (EAA) is one of the largest specialised air ambulance service providers in Europe and is offering worldwide air ambulance repatriation with outstanding end-to-end patient care.

EAA founders DRF Luftrettung and Luxembourg Air Ambulance have a combined record of over 45 successful years of experience in air ambulance services. Both together operate more than 50 helicopters and 7 air ambulance aircraft and have performed over 650.000 missions. Together, DRF Luftrettung and Luxembourg Air Ambulance gather medical repatriation experience from over 150 countries worldwide, giving EAA one of the broadest expertise in the air ambulance industry. EAA can also rely on a dense network of international co-operation agreements, which ensures speedy and smooth execution of intensive care transports with bed-to-bed service.

By combining the strengths of DRF Luftrettung and Luxembourg Air Ambulance, European Air Ambulance also improves customer service by providing a single point of contact. Specialised, multilingual staff at the Sales & Mission Control Centre can handle everything from quote to invoice via the safe delivery of the patient to the destination hospital. EAA Fleet is composed of 7 dedicated air ambulance aircraft (5 Learjet 35A and 2 Learjet 45XR). EAA is in the process of renewing its fleet changing gradually from Learjet 35A to 45XR with the next 45XR expected in early 2013.

These aircraft are based in Luxembourg (ELLX) and Karlsruhe/Baden-Baden (EDSB). All EAA missions are staffed by an experienced intensive care medical team consisting of at least 1 physician and 1 flight nurse or paramedic. EAA can choose the physician from a large pool of anesthetists, neonatologists, pediatricians, gynecologists, obstetricians or other specialists, depending on the patient's medical condition.

EAA members, DRF Luftrettung and Luxembourg Air Ambulance, are compliant with the latest aviation regulations, the JAA (Joint Aviation Authorities) and have the following certifications: EHAC European HEMS & Air-Ambulance Committee AAMS Association of Air Medical Services FSF Flight Safety Foundation JAA Joint Aviation Authorities ISO International Organization for Standardization.

About International Assistance Group

International Assistance Group is a limited incorporated company in Paris (France) regulated under the French law and owned by its Partners. This worldwide commercial alliance of independent companies spanning all the links in the assistance value chain was formed in 1992 by five European companies with the aim of helping each other offer quality assistance to cases. The group's success has attracted accredited companies from every continent and it now boasts 52 partners and a turnover of over €678 million. More than 6,800 employees take care of 77 million end users. Last year, International Assistance Group® handled over 3.9 million cases and 30,000 repatriations. 

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EMA is a new Assistance Partner in Finland

After a successful year, International Assistance Group (IAG) keeps extending its network of Partners and Preferred Providers on a geographical but also functional scale. With this strengthened coverage International Assistance Group Core Partners and their customers benefit from the best operational solutions.

The new Partnership Model has been successfully launched one year ago, and the alliance with 36 Partners on early 2012, counts now with 54 Partners in the world. Providers have been added to the whole Partnership network in order to cover the complete value chain of the assistance activity. Therefore International Assistance Group comprises now assistance companies, roadside companies, medical correspondents, air ambulance companies, medical facilities, funeral companies as well as medical escorts companies. All of them agree on the business opportunities offered by their partnership. In addition they recognize the power of knowledge sharing events that International Assistance Group organizes for them three times a year. A strong operational solution in Finland is now provided by EMA (Emergency & Medical Assistance), who joined the network as Assistance Partner in January 2013.

Cécile Hermetz, General Manager of International Assistance Group declared “We are happy to integrate into the IAG the long established medical experience and know-how of EMA. Our company visited EMA on August 2012 and could measure the professionalism of the enterprise, started by Doctors in 1989 and strongly dedicated to medical assistance.”

As “IAG Assistance Partner”, this specialized company will supply the Medical & Travel assistance services in Finland on behalf of the International Assistance Group Partners. “The oldest and largest medical assistance organization in Finland” EMA Group was founded in 1989 and it is the oldest and largest medical assistance organization in Finland.

The operations started with medical assistance and consultation services. From there on, the activities expanded to emergency medical services (EMS), consulting and training. In 2011, Medivida and Via Healthcare merged to form a bigger group, EMA Group, which also includes staffing of health care professionals and health care outsourcing services. The company staff is composed of physicians from different fields of medical specialties, nurses and other professionals. EMA offices and medical equipment storage are located in Helsinki, Finland as well as ground ambulance garage. This is where EMA’s medical escorts depart. EMA and its partners have a ground and air ambulance network covering the whole country.

Aki Kamppinen, Managing Director of EMA said “EMA is really happy to join the International Assistance Group network. We are looking forward to working together with other IAG Partners to deliver a comprehensive service to our customers. Knowledge sharing and networking were additional important factors for EMA to join IAG. EMA brings to the group a long history and vast know-how in the medical case management and assistance areas. ”

On behalf of the International Assistance Group Partners, EMA multilingual team can provide travelers medical assistance and air ambulance repatriations in addition to the medical consultation service for flight and marine crew, medical clearances for flight companies, emergency medicine and travel related training, which they already provide in Finland.

“The Assistance Partnership opted by EMA is a first step to the IAG Partnership as the insurance portfolio developed by EMA is covering increasing numbers of Finnish citizens travelling abroad. During the last months EMA has won important contracts with Finnish insurance companies which means that EMA delivers services to all the major Finnish insurance companies”, expressed Cecile Hermetz.

About EMA

EMA has treated more than 17 000 patients abroad in 150 countries since 1989. In one third of the cases they have arranged repatriation with a doctor, nurse or intensive care team. Annually about 1,000 cases are handled by EMA multilingual team. Over 90% of the cases are heavy medical cases where the patient is hospitalized. EMA provides Aviation Medical Service and Medical Clearances (medifs) for flight companies.

EMA also offers Medical Consultations for flight crew and marine crew. As medical consultant, EMA holds resuscitation lectures and hands-on training every year. Lectures can be also related to traveling and travel health.

http://www.ema.fi

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AMREF Flying Doctors Is A New IAG Assistance Partner In Kenya

International Assistance Group is happy to announce the entry of AMREF Flying Doctors as Assistance Partner in Kenya. Since 2007, this specialized company has been supplying Aeromedical evacuation and assistance services in Kenya and neighbouring countries for International Assistance Group as medical correspondent. Today AMREF Flying Doctors strengthens the relationship by joining the Partnership Program.

Sean Culligan, COO, expresses AMREF Flying Doctors "desire to be part of the dynamic high-level organisation that is International Assistance Group and its associated network".

"The largest and best known air ambulance service in the region and the oldest in Africa" AMREF Flying Doctors Air Ambulance Service, based in Nairobi, Kenya, is the largest and best-known air ambulance service in the region. AMREF Flying Doctors has 55 years of experience and expertise providing East Africa, and beyond with the only air ambulance service that owns and operates its own Cessna Caravan aircraft, serving insurance companies and the public at large, including offering evacuations on a charity basis. "An air ambulance organization covering the whole of Africa and beyond."

AMREF Flying Doctors also leases a dedicated fleet of aircraft, ranging from Cessna Caravan and Beechcraft King Airs to Cessna Citation Bravo and Cessna Excel Jets and offers a 24 hour Air Ambulance service in Kenya, all neighbouring countries and beyond. Patients are also evacuated to South Africa, Europe, Asia and North America by private Air Ambulance or on commercial airline with medical escort.

A range of assistance services are also available, depending on the country coverage required. All air ambulance aircraft are fully equipped with certified stretcher systems and carry modern medical equipment including transport ventilators, electronic monitoring equipment, trauma equipment, medical supplies and drugs, for professional ICU patient transport.

About AMREF Flying Doctors

Founded in 1957 and employing 47 Staff FTE, AMREF Flying Doctors has flown over 23,000,000 miles in humanitarian operations since 1957 and carries out over 900 evacuations each year. AMREF Flying Doctors continues to ensure that their air evacuation services are available to people in disadvantaged and marginalised communities across East Africa by providing a Charity Evacuation program to those in need.

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International Medical Evacuation And Repatriation Strategies 2016

International Medical Evacuation And Repatriation Strategies 2016

In this exclusive round table executive business forum, iPMI Magazine speaks with all sectors of the global industry and focuses on the complexities the international private medical insurance industry face when an insured member falls sick, or has an accident overseas, and requires repatriation or evacuation services home or to the nearest medical facility or centre of excellence. Educational and informative the round tables delivers pertinent IPMI business intelligence directly from global medical evacuation and repatriation specialists. Featuring C-Level Executive Commentary From Air Alliance, Bellwood Prestbury, Jet Executive, Mayday Assistance, Quickair And Tyrol Air Ambulance. ROUND TABLE CONTENTS  VIP ARRIVAL LOUNGE: MEET THE ROUND...

30-12-2016 Latest RT

The Rising Cost Of Global Healthcare: iPMI Providers Talk Medical Inflation And Healthcare Costs

The Rising Cost Of Global Healthcare: iPMI Providers Talk Medical Inflation And Healthcare Costs

Welcome to the most recent International Private Medical Insurance Magazine (iPMI Magazine) exclusive iPMI round table business forum. In this exclusive discussion we talk to leading providers of iPMI about medical inflation and the rising cost of global healthcare. Featuring Bellwood Prestbury, Cigna Global iPMI, Globality Health and Wellaway.  

17-12-2015 Latest RT

International Air Ambulance Owner Operator Broker Round Table

International Air Ambulance Owner Operator Broker Round Table

Welcome to the most recent International Private Medical Insurance Magazine exclusive air ambulance medical transportation round table business forum. In this exclusive debate we talk about the international medical transportation sector of the business. With a focus on fleet capabilities, on-board technology, medication and payor-provider relations the round table takes a closer look at the global providers assisting iPMI insurers and insureds. Exclusive C-Suite executive commentary from FAI, Jet Executive, MedcareProfessional and Tyrol.

30-09-2015 Latest RT

International Private Medical Insurance VS Local Health Insurance

International Private Medical Insurance VS Local Health Insurance

In the most recent International Private Medical Insurance Magazine Executive Round Table business forum, we speak with leading C-Level Executives about the major differences between international and local health insurance plans.   As expatriate hot spots around the world continue to mandate health insurance cover for expat employees, under various visa and employment laws, questions from the business community continue to be raised. Issues focus around how new laws will help and assist expatriates and what levels of cover they may expect from local health insurance plans.    

14-04-2015 Latest RT

Critical Considerations When Designing International Private Medical Health Insurance Plans

Critical Considerations When Designing International Private Medical Health Insurance Plans

Introducing a business into new emerging markets is the response from worldwide business owners to the pre-eminent mega trend that is globalisation. Establishing a global footprint may be of pivotal importance to a wide range of industry, and according to PWC, cross-border assignments are showing no signs of a slowdown. In fact, 59% of CEOs plan to send more staff on international assignments with predictions that global corporate travel and international assignments will increase 50% by 2020. In the most recent exclusive iPMI Magazine Medical Insurance Round Table, we spoke with leading C-Level Executives at ALC Health, Cigna Global Individual Private...

14-04-2015 Latest RT

Maritime Labour Convention 2006 Executive Round Table Business Forum - What Does The MLC 2006 Mean For Global Insurers?

Maritime Labour Convention 2006 Executive Round Table Business Forum - What Does The MLC 2006 Mean For Global Insurers?

  The Maritime Labour Convention 2006 was adopted at a Maritime session of the International Labour Conference in 2006 and came into force on 20 August 2013. To date, 56 ILO Member States have ratified the Convention, representing more than 80 percent of the world’s gross tonnage of ships.   There are more than 1.5 million seafarers in the world. A majority of these seafarers now have a right to be protected through national laws and practices applying the MLC, 2006 to the ships on which they work. Title 4 of the MLC covers Health Protection, Medical Care, Welfare and Social Security Protection. From...

25-05-2014 Latest RT

Defining International Assistance In 2014 And Beyond Part 1

Defining International Assistance In 2014 And Beyond Part 1

  In A Closed Door Exclusive Round Table Business Forum International Private Medical Insurance Magazine Spoke With Industry Leaders From The International Assistance Market. The 1st In A Series Of VIP Assistance Round Table Business Forums, we focus on the definition of medical, travel and technical assistance services in 2014 including service capability, geographic reach, memorable cases, custom networks, the benefits of outsourcing and the adoption of new technology. Featuring C-Level Executive Commentary From Allianz Global Assistance, Athens Assistance, Europ Assistance, Medic Assistance International, REUTER Consulting And Rowland Brothers. International tourist arrivals grew by 5% in 2013, reaching a record 1,087 million arrivals. Despite the current global economic climate...

09-03-2014 Latest RT

Managing The Lifecycle Of An Expatriate With International Medical And Health Insurance

Managing The Lifecycle Of An Expatriate With International Medical And Health Insurance

  In a Closed Door Exclusive Round Table Business Forum 2012, iPMI Magazine Spoke with Industry Leaders from the International Private Medical Insurance Market. Get the Inside Track on Expat Medical and Health Insurance from the Experts. Moving a business into new uncharted waters where your native tongue may not be the local language, is a daunting affair. Speak to any CFO, HR Director or Expatriate or simply consider the stress put on ones shoulders when operating in a foreign and sometimes hazardous environment. For the unseasoned traveller on distant shores even simple tasks like shopping can be a strain. So imagine being in a...

06-03-2014 Latest RT