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iPMI Magazine Provider Network Directory January 2021

The January 2021 edition of the iPMI Magazine Provider Network e-Directory is out now, featuring over 85 pages of international private medical insurance and assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

IPMI Market Network Sectors: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Insurance Technology, Healthcare Insurance Management and Pharmacy Benefits Management.

    Enter full screen click the small rectangle above ↑

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Advertisers 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]













Global Excel Achieves SOC 1 & 2 Type I Certification

Global Excel Management Inc., a leader in Healthcare Risk Management, today announced that it is now officially SOC 1 & 2 Type I compliant across the organization.

The SOC 1 Type I report provides organizations with assurance that internal and connected external reporting controls are properly designed and in place. The SOC 2 Type I report examines a consistent set of parameters around third party IT services,
including Privacy, Confidentiality, Processing Integrity, Availability and Security.

“Healthcare data is highly sensitive and personal by nature and protecting that information for our clients and their members has always been a top priority for Global Excel. Achieving SOC 1 & 2 Type I certification reinforces our continuous commitment to data security and confidentiality. This type of stringent, independent auditing provides detailed assurances about the controls and safeguards that we have in place, as well as ensuring that any third-party vendors or partners meet our security standards” said Paul Anderson, Director, Information Security & Compliance at Global Excel.

The Global Excel SOC 2 Type I report is available to clients upon request.

Global Excel is a full-service cost containment, claims management and medical assistance company offering a complete range of services to international, Canadian and U.S. domestic clients.
With over 365 corporate clients located in more than 90 countries around the world, Global Excel manages approximately 360,000 inpatient, outpatient and non-medical cases and files per year and processes over $1.9 billion in claims annually.

For more information please visit



Anacap Makes Growth Investment In Leading German Insurance Broker MRH Trowe

AnaCap Financial Partners (“AnaCap”), a leading financial services specialist mid-market private equity investor, today announces a significant growth investment into MRH Trowe (“MRHT”), an owner managed top-10 commercial lines insurance broker in Germany.

AnaCap will join the MRHT management team as a strategic growth partner with management remaining as the largest shareholder group in the company. The investment will enable the acceleration of an acquisitions pipeline alongside investment in talent, data management and the application of technology.

This transaction allows management to remain as long-term committed shareholders of the group while continuing to build a leading, German commercial lines insurance broker, supported by AnaCap as collaborative investment partners.

The deal follows AnaCap’s successful growth partnership with the management founders of heidelpay, a German payments company which was successfully sold to KKR last year.

MRH Trowe is one of the ten largest German industrial brokers. In addition to MRH Trowe Insurance Brokers GmbH, several specialist service providers for various segments operate under the umbrella of Mesterheide Rockel Hirz Trowe AG Holding. MRHT offers extensive expertise in practically all insurance lines for industrial and commercial customers as well as affluent private customers. The owner-managed company continues to pursue a consistent growth trajectory with a holistic advisory offer, specialised teams and a strong focus on digitisation at the interface of clients, brokers and insurers. 

470 MRHT employees manage a premium volume of more than €300 million and helped to generate around €60 million of run-rate revenues in 2020. This represents an average annual growth rate of more than 20%, organically and inorganically, since 2017.

MRHT distributes its product offering through a strong network across 12 German cities nationwide and also has exclusive partnerships with more than 100 German savings banks.

As a specialist financial services investor, AnaCap will bring both capital and operational expertise to accelerate MRHT’s impressive growth through further acquisitions in the large and highly fragmented German commercial lines insurance broking market.

AnaCap will also support MRHT’s digitisation strategy, aiming to further develop their hybrid distribution model of tailored personal insurance broking as well as digital and online customer portals, claims settlement, reporting and cross-selling among other service offerings.

Ralph Rockel, Co-Founder of MRH Trowe, commented, “We are enormously excited about partnering with AnaCap for the next stage of our journey. AnaCap has significant experience in the insurance market as well as a proven track record in building leading businesses both organically and through acquisition in the DACH region. In addition, their expertise in the application of enabling technology will help us continue to gain market share and margins. We look forward to a dynamic outlook together.”

Tassilo Arnhold, Partner at AnaCap, commented, “The longer-term outlook for the insurance broking market in the DACH region is compelling. Our strategy is to partner with an excellent management team and to bring our experience of growth execution, as well as technological innovation in the insurance sector more generally, to support this outstanding growth opportunity. We anticipate working in tandem with the MRHT team over the coming years to accelerate a successful buy-and-build strategy in this attractive market.”

The investment was made from AnaCap Financial Partners III, L.P and financial details and terms of the transaction were not disclosed.



Most Read International Private Medical Insurance (iPMI) Magazine Articles And Case Studies 2020

In the article International Private Medical Insurance (iPMI) Magazine looks back at the most read articles and cases studies of the year.

Congratulations to Chris Knight, Head of Assistance for Charles Taylor Assistance, who took "pen to paper", providing an excellent article looking at how COVID-19 may affect travel in the future. A warm thank you to all contributors who took the time to work with iPMI Magazine, to help educate international medical, health insurance and assistance markets.

Travel Anxiety: Looking To The Future

By Chris Knight, Head of Assistance for Charles Taylor Assistance: providers of global medical & security assistance, travel risk and claims management.

Not so long ago, global travel intelligence platform Skift coined the term, "Permanxiety" to describe the high levels of worry felt by business travellers - about everything from technology to terrorism and culture wars to climate change.  Little did it anticipate the coming of COVID Anxiety to add to this extensive list.


COVID-19 And Its Impact On The Middle East And North Africa (MENA) Region

Jacob Weiss – Global Threat Analyst – MENA for global travel risk management and international medical and security assistance provider, Healix International, provides an insight into the impact of COVID-19 in the Middle East and North Africa.


The Biggest Challenges Faced by Medical Assistance Professionals

Written by Global Excel. 

Managing a complex claim is one of the biggest challenges faced by medical assistance professionals. Each claim requires a highly adaptive approach, using specialized techniques, robust multidisciplinary strategies and flawless communication. Harmonizing these elements for success demands a very high degree of flexibility and creativity, in-depth medical knowledge and astute discernment, especially when working within different medical and cultural contexts around the world.


Travel And Healthcare In A Post-COVID-19 World

By Jenny Cohen Derfler, CEO of Air Doctor

Everyone is speculating – although "fantasizing" might be a better word – about what the post-COVID-19 world will look like. Experts say that the situation could be under control in the countries that became infected first, but the COVID-19 situation changes too fast, so it is difficult to predict the future. 


Traveller Assist Evacuates Scientists From Costa Rican Jungle During COVID-19 Global Lockdown

At 02:45hrs, global medical and security assistance provider, Traveller Assist received a phone call from a distressed male who explained that he was a member of a small scientific team who had been on a remote expedition in the jungles of Costa Rica for the past 12-weeks; with absolutely no contact with the outside world, and seemingly no idea about the global lockdown that is in place due to Covid-19.


Driving Innovation In The Travel Insurance Sector With The Travel Health Calculator

CEGA, a Charles Taylor company, and AXA are driving innovation in the travel insurance sector with the Travel Health Calculator.

In October 2019, the Travel Health Calculator was launched by travel insurer AXA. Enabled by technology developed by claims and medical assistance providers CEGA, a Charles Taylor company, the online tool offers a unique solution to travel insurance uncertainty. In short, it helps to empower people with pre-existing medical conditions to find the right travel insurance at a suitable price.


Is The World Finally Taking Telemedicine Seriously?

Nothing has accelerated the take-up of virtual health services more than Covid-19, so are we looking at lasting changes in consumer health care behaviour? asks Dr Sneh Khemka, VP of Population Health, Aetna International.

With the legacy of lockdown still fresh in our minds, many simple tasks have suddenly become much more complicated. Activities that we previously took for granted in the western world, such as visiting the doctor to access everyday treatments, are now clouded by concerns around social distancing and the risk of infection.


Nepali Government In Collusion With Private Clinic And Helicopter Company To Close IPPG Volunteer Clinics

Written by Jonathan Bancroft, Managing Director of Traveller Assist.

For the past two-years, the Nepali government has vehemently denied their involvement in the helicopter rescue scam that has defrauded millions of dollars from foreign insurers and claimed the lives of several trekkers. In fact, the Tourism Ministry has not only denied that the fraud happens at all, but they have also gone as far as to accuse the accusers of lying to frame them, in what has been assessed by PR and legal experts as a coordinated media campaign attempting to cover up the governments involvement.


Digital Risk Management Solutions In A Global Pandemic

By Angela Smith, Head of Proposition Development at Charles Taylor Assistance.

The business travel market contributes as much as $1.4 trillion to the annual global economy, according to the Global Business Travel Association (GBTA). And, as the world continues to feel the heat of the COVID-19 pandemic, there has never been a greater need to enable those who can resume global movement to do so in a safe and managed way.


The Challenges Of Living Abroad With Cancer

Written by Andy Edwards, Global Head of International Health Insurance, AXA – Global Healthcare.

Receiving a cancer diagnosis is always daunting, but when that diagnosis is delivered in a foreign country, it can be particularly frightening and potentially, quite a lonely experience. Without warning, someone with a new cancer diagnosis may have to navigate an unfamiliar healthcare system, arrange treatment – sometimes in a foreign language – and in certain countries, find a way of funding their treatment themselves.



Most Read International Private Medical Insurance (iPMI) Magazine Executive Interviews 2020

As 2020 draws to a close International Private Medical Insurance (iPMI) Magazine looks back at the most read interviews of the year. Congratulations to Janette Hiscock, CEO Of Global Solutions Europe, United Healthcare Global who takes 1st place, with an in-depth interview from back in August 2020. A warm thank you to all interviewees who took the time to speak with iPMI Magazine about the most pressing issues affecting international medical and health insurance and assistance markets.

iPMI Magazine Speaks With Janette Hiscock, CEO Of Global Solutions Europe, United Healthcare Global

Tuesday, 13 August 2019 12:19

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, sits down with Janette Hiscock, CEO of Global Solutions Europe for United Healthcare Global. They discuss in detail the newly formed European division of UnitedHealthcare Global (UHCG) including what makes UnitedHealthcare Global’s offering different, the new benefits and services added to insurance plans, member access to the best possible healthcare and what we can expect from UHCG in the future.


iPMI Magazine Speaks With Mike Webb, CEO, Healix International

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, sits down with Mike Webb, CEO, Healix International. They discuss in detail Healix International core services, client profiles, and the international medical assistance trends shaping the future of the business.


iPMI Magazine Speaks With Jody Baker, Chief Executive Officer, Charles Taylor Assistance

In this exclusive iPMI Magazine interview Christopher Knight, CEO, iPMI Magazine, met with Jody Baker, CEO, Charles Taylor Assistance. They discussed his recent appointment as CEO; the acquisition of CEGA by Charles Taylor; the current COVID-19 pandemic, and how travel, global mobility and business will look in the future. 


iPMI Magazine Speaks With Mary-Jo McDonald, Managing Director, Europe, Global Excel Management

iPMI Magazine's CEO, Christopher Knight, speaks with Mary-Jo McDonald, Managing Director for Europe at Global Excel Management. They discuss in detail how COVID-19 has affected the industry, life after lockdown and the impact on the travel industry for leisure, business and student travel markets.


iPMI Magazine Speaks with Gitte Bach, CEO and President, New Frontier Group

Gitte Bach is the  President and CEO of New Frontier Group. Gitte started her career in 1990 with International Health Insurance, Denmark. Gitte led the company’s entry into Latin America, and helped introduce the New Frontier 24/7/365 Alarm Centre and was then asked to help build a new department with a cost containment focus to handle the company’s large medical insurance claims.


iPMI Magazine Speaks With Dr. Ian Russinoff, Medical Director, Generali Global Assistance Travel Assistance & GMMI, Inc.

In this exclusive interview Christopher Knight, CEO, iPMI Magazine, met with Dr. Ian Russinoff, Medical Director at Generali Global Assistance Travel Assistance and GMMI, Inc. to get his perspective and experience of the virus both as an ER doctor and a patient.


iPMI Magazine Speaks With Jody Baker, Commercial Director, Charles Taylor Assistance

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, sits down with Jody Baker, Commercial Director, Charles Taylor Assistance. They discuss in detail Charles Taylor Assistance, their services, the types of clients they work with, the current international medical assistance and cost containment market and the affect of COVID-19 on the industry.


iPMI Magazine Speaks With Olivier LE FAOUDER, CEO And Brian S. Piper, Co-Founder - Strategic Business Development, Think Insurtech

In this exclusive interview, iPMI Magazine's CEO, Christopher Knight, speaks with Olivier LE FAOUDER, CEO, and Brian S. Piper, Strategic Business Development at Think Insurtech.

They discuss in detail the brand-new Think Insurtech SaaS platform- digitalization of insurance distribution designed for international and private medical insurers and brokers, and what it means for regulatory and compliance challenges, whilst boosting sales and improving customer engagement.


iPMI Magazine Speaks With Simon Miller, Senior Director of Proposition at Aetna International

iPMI Magazine's CEO, Christopher Knight, speaks with Simon Miller, Senior Director of Customer Proposition at Aetna International.

They deep dive into how COVID-19 has impacted the mental health agenda, what employers can do to ensure a thriving workplace, and how apps and coaching via text can build positive coping mechanisms.




How Can Expats Manage A Lonely Christmas?

With Kevin Melton, Sales and Marketing Director, AXA - Global Healthcare.

It’s been said already, but 2020 has really been a year we won’t forget in a hurry. Almost the entire world has felt the impact of Covid-19, and the precautions we’ve all taken to prevent the spread of the virus have changed our lives in unimaginable ways.

As we approach Christmas time, many of us who celebrate will be experiencing a very different festive season than we usually enjoy. Whilst this can still be a time of joy and happiness, it can also magnify any underlying feelings of loneliness for those that are separated from loved ones. International travel may not be an option for some expats, making it impossible to see their extended families and friends.

Here are just a few ways to combat these feelings:

Stay connected

For those of us living abroad, staying connected to family and friends in different countries is likely to be second nature. During this time, however, you might need to step this up and think even more creatively about how to share experiences with your loved ones. If you know they’re attending a festive quiz or tuning in to a remote carol concert – why not dial in too or get them to video call you? Not only will you feel closer to the action and more connected, but it’s a great way to fill any time you may be facing alone.

Connectivity has been so important throughout 2020, so try to maintain these vital lines of communication. Those on the receiving end of the phone will undoubtedly enjoy your presence during the festivities, so try to resist feeling as though you might be a burden.

Pack your schedule

If you do find yourself alone on Christmas Day, try to keep as busy as possible. Set a schedule for the day and fill it with fun and engaging activities that you will enjoy. Cook your favourite foods, watch your favourite shows or films and try to spend some time outdoors. Keep busy so you don’t allow yourself to become overwhelmed by the situation. To some, eating alone can be upsetting, so if your respective time zones line-up, consider even organising virtual drinks or meals with your families and friends.

Focus on the positives

Whilst this might be a case of easier said than done, there may be some enjoyment to be had if you’re elsewhere this festive season. Perhaps by doing something you normally wouldn’t – getting up to watch the sunrise, walk by an historic location, cooking an alternative Christmas meal. The fact that it’s different to what you’re used to could even be what makes this a Christmas that you always remember. Try to accept the situation and appreciate where you are. The benefits this has may go a long way towards soothing yourself and will help make your Christmas feel as special as it should. 

Try not to overindulge

Something that many of us look forward to at Christmas is the wide array of food and drink. Whether it be Christmas pudding or roast turkey, there’s plenty to enjoy. However, the festive season can often be a time of overindulgence. If you’re feeling lonely and down, it can be especially easy to slip into bad habits and find yourself grazing or drinking more than usual throughout the holiday. Try to be aware of this and set yourself limits; you’ll feel much better – both mentally and physically – if you maintain a healthy balance.

Similarly, we all know that keeping busy is vital for staying fit and healthy, but it also has a huge impact on our mental wellbeing. If you do find yourself feeling particularly low, or at a loose end, take yourself out for a walk or a jog. You’ll feel better for the fresh air and the exercise, and you might burn off some of those Christmas calories.

Find others like you

As an expat, you’ll know the importance of meeting people in a similar position to you. Thanks to the current climate, there are likely to be many others close by, who are experiencing very similar emotions. Reach out to these people and develop your own support network. This will help keep yourself occupied and cover any gaps where you might be facing time zone issues.

This isn’t forever

It’s important to always keep in mind that this situation is ever-changing. Whilst ‘normality’ may still seem a long way off, it is starting to feel as though it is within reach. Remind yourself that this is only temporary, and that next Christmas will hopefully be very different to what we have experienced this year.


Aetna International Announces Product Upgrades And Updates To COVID-19 Coverage

Aetna International, a leading provider of global health benefits, has announced updates to its cover for communicable diseases, including COVID-19, all aimed at supporting the physical health of its members in an ever-evolving international landscape.

The changes to its Summit plans will offer better flexibility for business clients, allowing them to tailor coverage based on local market and member needs. The updates will allow members to access a COVID-19 test if they have no symptoms. This type of testing could help businesses to mitigate the risk of transmission.

After a qualifying period, individual members with Pioneer 2500 to 5000+ plans will benefit from outpatient tests and diagnostic procedures for communicable diseases (including COVID-19) when they do not have symptoms.

Additionally, to further support members’ physical health during this challenging time, Aetna International is also adding vaccinations as a stand-alone benefit to its range of COVID-19 cover for both Summit and Pioneer plans. 

Damian Lenihan, Executive Director Europe at Aetna International said: “Our aim is to support businesses and individuals by ensuring they have access to cover that is tailored to today’s unique challenges. Countries around the world are facing a range of infection rates and restrictions and are tackling these with vastly different healthcare systems and strategies.”

“This means our cover needs to be flexible and adaptable as we all continue to navigate the new routines created by the pandemic. We want to ensure businesses and their employees have access to appropriate COVID-19 testing, whenever they need it and wherever they are.”

Recognising the ongoing impact of the pandemic, the temporary extension of COVID-19 testing coverage will continue. Up to and including 31 March 2021, Aetna International members will be covered for one test per calendar month if they are asymptomatic and classified as high-risk* – as referred by a medical practitioner and when testing takes place in an appropriate medical facility.

While reimbursements for COVID-19 testing won’t be offered as standard for all policies, plan sponsors will have the flexibility to add this cover to Summit plans, without increasing premiums for those who do not want or need this benefit (for example, in areas where free local testing is already available.

*Refer to for full details


Uncertainty About The Future And Finances Leading Causes Of Stress, Cigna Study Reveals

  • More than three quarters (76%) people in the UK are currently stressed
  • More than half (51%) of Brits fear for their future
  • Money worries driving surge in anxiety

New research from global health service company Cigna Europe has revealed that uncertainties about the future along with worries around personal finance are the leading causes of stress amongst UK workers.

As 2020 draws to a close and the pandemic continues on, Cigna’s COVID-19 Global Impact Study unveils more than three quarters (76%) of Brits are currently stressed, more than half say uncertainty about the future is the leading cause, followed by personal finances (32%) and the amount of news/information related to COVID-19 on the media (32%).

As news of a vaccine continues to dominate the headlines, the study also shows that Brits have concerns about returning to work when rules are relaxed, with 40% concerned about catching the virus during their commute, 37% are worried about an outbreak returning when mixing in the office whilst 36% have worries over restrictions they will face in the work environment. Many workers feel financial support from their employer for COVID testing would be a key incentive to returning to the workplace.

“The COVID-19 pandemic has impacted almost every part of life across the globe and continues to play a major part in fueling stress”, said Arjan Toor, CEO, Cigna Europe. “It’s evident from our research that people are weighed down by this stress, with anxiety around income and future prospects in our new world the leading causes. This is in stark contrast to our first Impact study in April which showed that 78% of UK workers felt they had good job stability. It’s been a tough year for many, and it is naturally worrying to see so many people stressed about their future.”

The ‘always on’ corporate culture has grown rapidly since lockdown began in March, with almost 7 in 10 (68%) of workers always-on, more than half (54%) are working after working hours, 50% before working hours, and more than 4 in 10 (43%) are working on weekends. Encouragingly however, employers are remaining more flexible as the pandemic continues. The most popular measures put in place by employers are flexible working location/hours (37%) and mental health support (29%).

Toor added: “The emotional toll the virus has had on so many people, not to mention the experiences of isolation, loneliness, financial hardships and mental health trauma cannot be underestimated. As the year draws to a close, we need to look ahead to 2021 and how we, as a whole health partner, can intuitively understand our customers in this increasingly complex world, and support them in each and every aspect of their lives.”

The Cigna COVID-19 Global Impact Study is an ongoing study that has been conducted by Cigna, in partnership with Kantar, between January and October 2020, and will continue into 2021. To date, more than 23,000 online interviews have been conducted across China, Hong Kong, Korea, New Zealand, Singapore, Spain, Taiwan, Thailand, United Arab Emirates, United Kingdom and United States.

The study was conducted using an online survey, with respondents recruited from online panels and undergo rigorous quality control. Age, gender and residing city quotas were set based on the population proportion of respective markets. The 20 to 25 minutes survey was completed anonymously.

Read the full report here.



Voyager Insurance Present New Online Platform For Selling VoyagerProtect

Voyager Insurance Services present their new online platform for selling VoyagerProtect their Employer Paid, Group Travel Insurance scheme.

Award-Winning Travel Insurance provider Voyager Insurance break new ground by allowing brokers the opportunity to provide great value Employer Paid Group Travel Insurance quotes to their commercial clients in just 6 clicks!

Voyager Insurance, the well-respected Independent international Travel Insurance provider, has been busy over the recent lock-down period working on its VoyagerProtect Employer Paid Group Business and Leisure Travel Insurance product so as to streamline the quote and delivery process to support their intermediary base.

Carl Carter, Managing Director of Voyager Insurance explains, ‘A large number of our brokers have seen great success with our VoyagerProtect group business travel insurance product in providing Employer Paid Group travel insurance policies for companies ranging from 2 - 500+ employees - however during lockdown we took the opportunity to review and streamline our in-house quote process and to on-board the product onto our online WEBroker broker administration system so that brokers, intermediaries and employee benefit consultants can now get an instant group business travel quote 24/7", he added "by removing the need to ‘wait for underwriting' to provide a quote, this means our brokers and intermediaries are able to provide a much faster quote turnaround to their clients compared to traditional methods used by our competitors to quote group business travel insurance - this will help Voyager Insurance intermediaries win even more group business at a time when it is even more important that businesses and their employees are protected when travelling overseas'.

Voyager Insurance has worked closely with VoyagerProtect's Underwriters to create an online system that allows brokers to quote their clients in the simplest possible manner whilst remaining compliant.

Carter continues: ‘We have worked hard to develop the system for VoyagerProtect, to take advantage of the product's features, such as not requiring travel patterns so as to make it simple enough to get your client a VoyagerProtect quote in just 6 clicks and under 1 minute, with employee details added by simply uploading an employee census! This gives the power back to the broker to look after their corporate clients.'

The system has been also built to give increased freedom for brokers by making it easy to administer an existing VoyagerProtect policy online, for example when a broker wishes to add or remove group members, the system automatically calculates any additional or return premium that is due.

VoyagerProtect Product Summary

  • Annual Multi-Trip Worldwide* Cover for business and leisure travel
  • No application forms - it's quick and easy to get a quote, apply and administer online
  • Available for employer paid groups from 2 to 500+ Employees (Large groups can be uploaded via spreadsheet)
  • 3 Levels of cover to choose from - Essentials, Super and Enhanced
  • Annual Multi-Trip Cover for an Unlimited Number of Trips in a policy period of
    Up To 90 days (Essentials), 120 Days (Super) & 180 days (Enhanced) maximum duration per trip.
  • Cover for individuals and optionally available for their Families
  • All insureds have access to the One Tap Emergency App for smartphones
  • Available for UK and EEA Companies (and others by agreement) with cover and premiums available in GBP£, USD$ and Euro€

If a broker would like to get access to the VoyagerProtect Group Business Travel Insurance product to add to their commercial travel insurance panel, Voyager Insurance is currently accepting Agency Applications (subject to minimum requirements), an Agency Application form can be downloaded at

* Worldwide cover includes the USA, but does not include cover for excluded territories, meaning:

Afghanistan, Columbia, Iran, Iraq, Mexico (other than the Cancun holiday area of Mexico) Nigeria, Mali, Pakistan, Philippines, Somalia, Syria, Sudan, South Sudan, Libya, Venezuela or Yemen or any other destination, country or region where the appropriate authorities (such as the UK Foreign and Commonwealth Office advice or similar authority of the Insured Person's Country of Domicile) at the time the trip was booked was against all travel to such destination, country or region.


APRIL International Care Announces Enhancements To MyHEALTH Hong Kong Private International Health Insurance Policy Range

APRIL International Care has announced significant improvements to its MyHEALTH Hong Kong private international health insurance policy range, in particular to its “Elite” module. The changes took effect from the start of December.

The annual limit for the Elite module for in-hospital care has been increased from US $3.0 million to $4.5 million and a near doubling of check-up and vaccination cover has been added, giving a total benefit now of US $2,000, all with no change to policy premiums. In addition, new adult and child health benefits have been added and are now fully covered for Elite policyholders.

Another innovative introduction is adult and child preventative health screenings, which are particularly relevant in the current climate, tapping into the view that early diagnosis is increasingly important for many healthcare issues. April is now one of a very small number of insurers to add mammography, pap smear tests and prostate screening as part of its standard hospital and surgery benefit. These important enhancements come on top of April’s existing medical check-up and vaccinations package.

Lastly, in a move designed to address the rising importance of mental health care, for Extensive and Elite policyholders, April has now enhanced and increased cover for mental health support.

Commenting on the introducing of the new enhancements, Regional Head of Business Development Alistair Dickman said, “April International Care has a reputation for anticipating changing market needs and constantly improving the range of benefits available to policyholders. This year’s changes continue that trend. Our Elite policy now offers a blend of premium benefits and competitive pricing, which we believe makes APRIL International Care a very attractive choice.  For many conditions now, early diagnosis brings genuine benefits and faster recovery times. Our enhanced benefits open up that possibility, bringing peace of mind to clients.”

APRIL International Care are specialists in designing and delivering flexible international private health insurance solutions for individuals, families and companies.

For more information, contact APRIL International Care, or visit

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International Medical Cost Containment Strategies 2018

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International Air Ambulance Owner Operator Broker Round Table

International Air Ambulance Owner Operator Broker Round Table

Welcome to the most recent International Private Medical Insurance Magazine exclusive air ambulance medical transportation round table business forum. In this exclusive debate we talk about the international medical transportation sector of the business. With a focus on fleet capabilities, on-board technology, medication and payor-provider relations the round table takes a closer look at the global providers assisting iPMI insurers and insureds. Exclusive C-Suite executive commentary from FAI, Jet Executive, MedcareProfessional and Tyrol.

30-09-2015 Latest RT

International Private Medical Insurance VS Local Health Insurance

International Private Medical Insurance VS Local Health Insurance

In the most recent International Private Medical Insurance Magazine Executive Round Table business forum, we speak with leading C-Level Executives about the major differences between international and local health insurance plans.   As expatriate hot spots around the world continue to mandate health insurance cover for expat employees, under various visa and employment laws, questions from the business community continue to be raised. Issues focus around how new laws will help and assist expatriates and what levels of cover they may expect from local health insurance plans.    

14-04-2015 Latest RT

Critical Considerations When Designing International Private Medical Health Insurance Plans

Critical Considerations When Designing International Private Medical Health Insurance Plans

Introducing a business into new emerging markets is the response from worldwide business owners to the pre-eminent mega trend that is globalisation. Establishing a global footprint may be of pivotal importance to a wide range of industry, and according to PWC, cross-border assignments are showing no signs of a slowdown. In fact, 59% of CEOs plan to send more staff on international assignments with predictions that global corporate travel and international assignments will increase 50% by 2020. In the most recent exclusive iPMI Magazine Medical Insurance Round Table, we spoke with leading C-Level Executives at ALC Health, Cigna Global Individual Private...

14-04-2015 Latest RT

Maritime Labour Convention 2006 Executive Round Table Business Forum - What Does The MLC 2006 Mean For Global Insurers?

Maritime Labour Convention 2006 Executive Round Table Business Forum - What Does The MLC 2006 Mean For Global Insurers?

  The Maritime Labour Convention 2006 was adopted at a Maritime session of the International Labour Conference in 2006 and came into force on 20 August 2013. To date, 56 ILO Member States have ratified the Convention, representing more than 80 percent of the world’s gross tonnage of ships.   There are more than 1.5 million seafarers in the world. A majority of these seafarers now have a right to be protected through national laws and practices applying the MLC, 2006 to the ships on which they work. Title 4 of the MLC covers Health Protection, Medical Care, Welfare and Social Security Protection. From...

25-05-2014 Latest RT

Defining International Assistance In 2014 And Beyond Part 1

Defining International Assistance In 2014 And Beyond Part 1

  In A Closed Door Exclusive Round Table Business Forum International Private Medical Insurance Magazine Spoke With Industry Leaders From The International Assistance Market. The 1st In A Series Of VIP Assistance Round Table Business Forums, we focus on the definition of medical, travel and technical assistance services in 2014 including service capability, geographic reach, memorable cases, custom networks, the benefits of outsourcing and the adoption of new technology. Featuring C-Level Executive Commentary From Allianz Global Assistance, Athens Assistance, Europ Assistance, Medic Assistance International, REUTER Consulting And Rowland Brothers. International tourist arrivals grew by 5% in 2013, reaching a record 1,087 million arrivals. Despite the current global economic climate...

09-03-2014 Latest RT

Managing The Lifecycle Of An Expatriate With International Medical And Health Insurance

Managing The Lifecycle Of An Expatriate With International Medical And Health Insurance

  In a Closed Door Exclusive Round Table Business Forum 2012, iPMI Magazine Spoke with Industry Leaders from the International Private Medical Insurance Market. Get the Inside Track on Expat Medical and Health Insurance from the Experts. Moving a business into new uncharted waters where your native tongue may not be the local language, is a daunting affair. Speak to any CFO, HR Director or Expatriate or simply consider the stress put on ones shoulders when operating in a foreign and sometimes hazardous environment. For the unseasoned traveller on distant shores even simple tasks like shopping can be a strain. So imagine being in a...

06-03-2014 Latest RT