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Now Health International Enhances Online Experience With WhatsApp For Business

Now Health International Group has become one of the first International Private Medical Insurance (IPMI) providers to launch a WhatsApp for Business account as it continues to leverage new technologies to create a seamless online user experience.

Alison Massey, Group Marketing Director said, “WhatsApp has more than one billion users worldwide and we chose to become an early adopter of the new WhatsApp for Business functionality because we know many of our customers prefer to communicate via this platform. The integration of the service with our Live Chat platform will also help us to enhance the end user experience for our members while driving internal efficiencies”. 2

Alison added, “As a business we endeavour to get back to all email queries within one working day and answer phone calls and Live Chat queries almost instantly. However we know that on average consumers expect WhatsApp responses to range from 20 minutes to one hour, so by adding this channel to our customer service suite we’re offering a middle ground for our members that want a response quickly, but don’t need an immediate reply”.

Following the recent launch of the WhatsApp for Business platform - which only became available for both Android and iOS devices in April of this year - Now Health International has become an early adopter of this service to create yet another digital channel by which it can connect with its members.

WhatsApp is the most popular messaging application worldwide and the new business functionality enables companies to create an official profile which can be used to communicate with customers in a fast, efficient manner. Now Health International has implemented the WhatsApp for Business account to enhance the customer experience, by making it more convenient for its globally mobile members to get in touch via a digital channel they are already highly familiar with.

Now Health International’s new WhatsApp for Business account is designed to complement the company’s various other customer channels, including email, telephone, Live Chat, and Facebook chatbot. It also enables the business to respond to its members in a smarter and more timely manner, particularly for those that prefer not to or unable to make voice calls. The WhatsApp service will be available across all of Now Health International’s core markets, excluding China where the application is less prevalent.

To deliver internal efficiencies the company has also taken advantage of the integration between LiveEngage (the platform it uses to deliver its Live Chat functionality) with WhatsApp for Business. This enables the Customer Service team to manage WhatsApp conversations via LiveEngage from their desktop, so they can run multiple chats simultaneously and triage queries to ensure urgent issues and emergencies can be prioritised. The company also aims to drive members to the WhatsApp channel via their website and phone line Interactive Voice Response (IVR) system, thereby reducing the number of landline calls to generate cost savings.

The implementation of the new WhatsApp for Business account forms another milestone in the company’s ongoing Digital Transformation strategy to deliver a more seamless omnichannel process, from customer acquisition, to underwriting, and claims processing. In the coming months the business is considering linking the WhatsApp account to its AI powered Facebook chatbot, which gives members fast, automated responses to frequently asked questions.

 

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Integra Global Announces New Partnership For Telehealth Services In UAE

Integra Global, a leading provider of international health insurance plans worldwide, is introducing a new telehealth service into all of its Corporate and Individual plans in the U.A.E. 

Together with SALAMA, the insurer of its plans in the U.A.E, Integra Global has selected Health at Hand as its partner, the first telemedicine provider licensed by the Dubai Health Authority (DHA).
 
All existing and new members will have immediate access to the new telehealth app, at no additional cost, and the service is expected to be launched in July. 
 
The service will transform access to primary healthcare, providing members with secure access to a DHA-accredited doctor via mobile video consultation, from the convenience and comfort of their homes or offices, or whilst away. 
 
The telehealth app works by connecting users within minutes to highly qualified doctors who are able to quickly and conveniently examine symptoms, provide diagnoses, make treatment recommendations and prescribe medication. The telehealth service also includes the issue of e-referrals; e-prescriptions; and delivery of medication. 
 
Significantly, telehealth consultations will not be subject to co-payment, increasing the value of the health plans, and providing extra choice for members as to how they select their plan options, and manage the premiums that they pay. 
 
Members can access the service simply by downloading the Health at Hand mobile app, which is available on Google Play and the App Store. 
 
Philip Catterton, Managing Director at Integra Global, commented, "Our members are internationally mobile, they lead busy lives and this new service allows them to access a doctor immediately, wherever they are, saving them travel time and cost, or waiting for an appointment at a busy medical centre or doctors surgery. It can be particularly convenient for parents with young children or babies. 
 
"We believe video consultations are going to change the future of how we access medical advice worldwide. We're very excited about our partnership with Health at Hand and we're extremely proud to be one of the first health insurance providers offering this kind of service in the UAE." 
 
Health at Hand Founder and Chief Executive Officer, Charlie Barlow, commented, "In line with our vision to bring the highest standard of healthcare to everyone, wherever and whenever it is needed the most, we are delighted to have partnered with another internationally renowned health plan provider in Integra Global, while at the same time supporting the government of the UAE in bringing high quality, technology-enabled, primary healthcare to the population of the country."
 
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3 Exclusive Summer Offers From iPMI Magazine

Leading international private medical insurance publisher iPMI Magazine is excited to launch 3 exclusive summer offers for international medical insurance market payors and providers.

For the next 2 weeks this is your opportunity to benefit from leading IPMI market intelligence and real global brand exposure.

Offer 1: Save 20% When You Join iPMI Magazine Network

Covering all aspects and sectors of the international private medical insurance market from medical payor to medical provider the iPMI Magazine network is where the world of IPMI go to network with new partners and customers, expand global provider service networks and protect insureds.

All sectors of the business are represented from IPMI, assistance, ambulance, claims management, cost containment, funeral directors, technology and more and with a truly global reach the network can place your brand in the right place, at the right time, in front of the right people.

"Advertise alongside partners and competitors complimented by highly relevant and regular market content whilst been seen by the entire industry from the global iPMI Market opt-in readership. Customers don't just read iPMI Magazine, they also advertise with iPMI Magazine due to our international eclectic readership"

Network members benefit from 24/7, always on global brand exposure through the following components:

Dedicated online company micro site under the companies tab on iPMIM;
• 3 exclusive web banner designs;
• Latest News Module;
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• About Us bio module;
• Access to submit educational contents including PR, articles and interviews.

Currently the network provides the following services around the world:

• Air Ambulance;
• Assistance;
• Funeral Services;
• Ground Ambulance;
• Medical Insurance;
• Pharma Delivery Services;
• Technology Services and Products;
• Travel Insurance.

Click here to view the network members

The iPMI Magazine network is also presented in an easy to use online magazine "e-directory' that may be quickly accessed by anyone, anywhere in the world, with an internet connection.

Click here to view the network e-directory

Offer 1 Rate Card: £5000 Special Offer: £4000 Duration: 12 months

"How Did You Find iPMI Magazine? The same way your customers and partners found us - iPMI magazine is everywhere"

Offer 2: Save When You Purchase Your Own Copy Of International Health Insurance 2019: The Definitive iPMI Market Report

Over 1500 pages of iPMI market data, this IPMI report is the result of over 30 years of industry research by report author Ian Youngman. The report covers the entire IPMI market including country and company profiles.

Volume 1 Market Overview:April 2019 (230 pages)
Volume 2 Companies: Available July 2019 - 133 company profiles (over 500 pages)
Volume 3 Countries: Available September 2019 - 180 country profiles (over 600 pages)

Rate Card as sold elsewhere: £3600 iPMI Advertiser Price: £2250 iPMI Magazine Subscriber Price:£2700

Learn more click here and read the report media pack and contents
To access sample contents of this must-have report email us on ipmi[at]ipmimagazine.com

Offer 3: Join iPMI Magazine Network And Purchase A Copy Of International Health Insurance 2019

For those serious about the iPMI market you can join the network and buy a copy of the report, all in for only £5250, a huge saving on the rate card of both products. Enjoy professional market brand exposure and awareness whilst educating your company and employees about the leading markets and players operating in the complex cross border world of iPMI.

How To Get Involved

Email David Bond, CIO, iPMI Magazine on ipmi[at]ipmimagazine.com and one of our executive management team will be in contact.

Please note the iPMI Magazine network is not available to all payors and providers, and you will need to satisfy some requirements in order to join.

About iPMI Magazine

For 10 years over 40,000 senior level business decision makers, in over 120 countries, rely on iPMI Magazine to stay 1 step ahead of the risk and on the inside track of international PMI. Covering business travellers, high net worth individuals, expatriate and leisure travel markets, iPMI Magazine is the only truly international news platform covering the most exciting sector of international health insurance: international private medical insurance.

DO NOT BELIEVE THE HYPE, BELIEVE INDUSTRY LEADERS ::

iPMI Magazine is an excellent source of in-depth information on our market and useful to a wide range of brokers, customers, insurers and service providers.

Richard Di Benedetto President Aetna International

iPMI Magazine is an incredible case study in the age of new wave digital media! For advertisers catering for expatriate and business travel insurance and assistance, it has drawn respected and targeted exposure, in a field previously limited in scope and content. As a result more industry leaders are learning that this is not only a viable growth sector globally, but also about the overwhelming importance of international health insurance, and how it affects our personal lives and work environment.

Brian S. Piper, Head of Business Development, Integra Global

Chris Knight is a true professional. He is diligent and has an excellent understanding of business relationship management combined with an enthusiastic drive. He is respected by us as a leader in his specialist field and a joy to do business with.

Christopher Percival, Director, HealthCare International

iPMI magazine is an excellent media for brokers & insurers with an excellent internet exposure.Thank you for your collaboration with AOC Insurance Broker.

Olivier LE FAOUDER, CEO, AOC Insurance Broker

QHA Trent has no formal or financial association with IPMI Magazine, but it has very interesting content indeed that is easily accessible.

Professor Steve Green, Trent Accreditation UK

Chris is a non -stop guy, who gets results and does not stop at obstacles. He has an incredible address book and is well respected in the International Healthcare/events field. If Chris says he can deliver, then sit back and relax, he WILL deliver.

Dr. Siddick Maudarbocus CEO Medic Assistance International

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Sheldon Kenton Appointed President And CEO Of IPMI Leader GeoBlue

GeoBlue, the leader in IPMI and international healthcare, announces the appointment of Sheldon Kenton as President and Chief Executive Officer. According to the Board of Directors the position was effective December 1, 2018.

Alan Krigstein, Chairman of the Board of Directors of GeoBlue said, “The Board is excited to have Sheldon join GeoBlue. His unmatched passion and knowledge of the IPMI industry makes him the ideal leader to help GeoBlue become the leading provider of IPMI globally”.

Kenton brings his extensive healthcare experience to GeoBlue having served on its board. For the past two years, Kenton has been Managing Director for Bupa Global, the international health insurance arm of Bupa. Prior to joining Bupa Global in 2015, Sheldon spent 18 years in leadership roles at Cigna, five of which were as Chief Commercial Officer for Cigna Global Health Benefits (CGHB) North America, where he also oversaw its global sales and client management operations.

As Chief Executive, Sheldon will continue to guide strategic direction and collaboration between Blue Cross Blue Shield and Bupa, leveraging his sought-after experience in international private medical insurance (IPMI) to ensure a seamless experience for customers and brokers worldwide.

As a leader in international healthcare, GeoBlue is a licensee of the Blue Cross and Blue Shield Association (BCBSA), whose licensees are domestically and internationally regarded as leaders in healthcare coverage and whose products and services are strategically designed to meet the specific needs of mobile employees and individuals. GeoBlue markets and sells a suite of Blue Cross Blue Shield Global products for international travelers, students and expats enabling members to live, work and travel around the world with access to quality healthcare providers.

Sheldon Kenton, President and CEO of GeoBlue said, “I am excited to join GeoBlue and be at the forefront of driving rapid international growth across markets. Our focus on expanding and enhancing one of the largest healthcare provider networks in the world, that comes from joining Blue Cross and Blue Shield with Bupa will enable us to provide IPMI customers with truly global cover."

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International Private Medical Insurance (IPMI) Policy Designed To Meet The Needs Of Expatriates Living In France Pre And Post BREXIT

APRIL International Care, the international private medical insurance (IPMI) division of APRIL Group, has launched MyHealth France, an IPMI policy designed to meet the needs of expatriates living in France in both the pre and post Brexit era

Commenting on the new policy launch, APRIL International UK Managing Director, Joe Thomas said, “This new policy will give considerable comfort and reassurance to UK and other nationals living in France, whilst Brexit negotiations continue. Healthcare insurance and healthcare costs in general have emerged as a major concern for all foreign nationals living in France, particularly UK nationals, so this solution should provide a clear way forward.”

France is currently home to 1.3 million expatriates of all nationalities, a figure which is expected to rise to 1.5 million within the next two years. UK nationals make up 150,000 of this group and are the largest single foreign nationality resident in the country. 

For expatriates who are no longer covered by the health system in their country of origin, the new policy from APRIL International Care can be used to meet top up expenses, which typically are not covered by the basic French social security system. These can include items such as the cost of a private room in hospitals and optical and dental services. The new policy offers a modular structure with five levels of cover to enable residents to pick their own level of protection. No age limit applies and no restrictions apply where pre-existing conditions exist.

Importantly for expatriates, the new policy is administered in English and includes a direct settlement network for medical expenses of 156,000 healthcare professionals within France when treatment is required. Policies are taken out on an individual basis, with premiums set according to age. The amount of medical costs reimbursed depends upon the level of cover taken and is paid after any French social security contribution. MyHealth France also offers policyholders up to 90 days of temporary cover if they travel outside France, for example, to visit their country of origin.

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Save 25% When You Join iPMI Magazine Provider Network Directory - Black Friday Sale Starts Now

Commit to the IPMI industry and be seen each and every day in the right place at the right time by the right people: an active global audience of buyers and decision makers. 

Uniting industry leaders under 1 roof the iPMI Magazine provider network directory delivers all the pertinent company intelligence your business needs to navigate the complex world of IPMI.

The IPMI industry use the iPMI Magazine Provider Network Directory to source the best information and data on worldwide medical payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Cover Includes:

  • Complete inclusion in the e-magazine version of the directory;
  • 1 company micro website on ipmimagazine.com under the COMPANIES tab with 3 banners and all media modules;
  • Inclusion in main classification and the a-z section;

E-directory demo: https://ipmimagazine.com/medical-health-insurance/en/insurance-assistance-provider-network-directory/e-directories

Company Microsites examples: https://ipmimagazine.com/medical-health-insurance/en/insurance-assistance-provider-network-directory

The IPMI industry use the iPMI Magazine Provider Network Directory to source the best information and data on worldwide medical payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Rate Card: £5950 REDUCED TO £4462 FOR 1 ENTIRE YEAR!* 

*: OFFER ENDS 24th November 2018

TAKE ADVANTAGE OF THIS OFFER: Write to iPMI Magazine on ipmi[at}ipmimagazine.com

Publication Frequency: Monthly.

Format: Digital, Online. Free to read, no registration required.

Pages: 80+ (currently).

Language: English.

Readership: 40,000 + unique readers PCM.

Classifications: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management, Pharmacy Benefits Management.

 

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24 Hours Left - Save 25% When You Join iPMI Magazine Provider Network Directory - OFFER ENDS 23RD Oct 2018

Commit to the IPMI industry and be seen each and every day in the right place at the right time by the right people: an active global audience of buyers and decision makers. 

Uniting industry leaders under 1 roof the iPMI Magazine provider network directory delivers all the pertinent company intelligence your business needs to navigate the complex world of IPMI.

The IPMI industry use the iPMI Magazine Provider Network Directory to source the best information and data on worldwide medical payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Cover Includes:

  • Complete inclusion in the e-magazine version of the directory;
  • 1 company micro website on ipmimagazine.com under the COMPANIES tab with 3 banners and all media modules;
  • Inclusion in main classification and the a-z section;

    Enter full screen click the small rectangle above ↑

The IPMI industry use the iPMI Magazine Provider Network Directory to source the best information and data on worldwide medical payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Rate Card: £5950 REDUCED TO £4462 FOR 1 ENTIRE YEAR!* 

*: OFFER ENDS 23rd Oct 2018

TAKE ADVANTAGE OF THIS OFFER: Write to iPMI Magazine on ipmi[at}ipmimagazine.com

Publication Frequency: Monthly.

Format: Digital, Online. Free to read, no registration required.

Pages: 80+ (currently).

Language: English.

Readership: 40,000 + unique readers PCM.

Classifications: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management, Pharmacy Benefits Management.

 

Read more...

Save 25% When You Join iPMI Magazine Provider Network Directory*

Commit to the IPMI industry and be seen each and every day in the right place at the right time by the right people: an active global audience of buyers and decision makers. 

Uniting industry leaders under 1 roof the iPMI Magazine provider network directory delivers all the pertinent company intelligence your business needs to navigate the complex world of IPMI.

The IPMI industry use the iPMI Magazine Provider Network Directory to source the best information and data on worldwide medical payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Cover Includes:

  • Complete inclusion in the e-magazine version of the directory;
  • 1 company micro website on ipmimagazine.com under the COMPANIES tab with 3 banners and all media modules;
  • Inclusion in main classification and the a-z section;

    Enter full screen click the small rectangle above ↑

The IPMI industry use the iPMI Magazine Provider Network Directory to source the best information and data on worldwide medical payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

Rate Card: £5950 REDUCED TO £4462 FOR 1 ENTIRE YEAR!* 

*: OFFER ENDS 23rd Oct 2018

TAKE ADVANTAGE OF THIS OFFER: Write to iPMI Magazine on ipmi[at}ipmimagazine.com

Publication Frequency: Monthly.

Format: Digital, Online. Free to read, no registration required.

Pages: 80+ (currently).

Language: English.

Readership: 40,000 + unique readers PCM.

Classifications: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management, Pharmacy Benefits Management.

 

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iPMI Magazine Provider Network Directory October 2018

Uniting #IPMI industry leaders under 1 roof the October edition of iPMI Magazine provider network directory delivers all the pertinent company intelligence your business needs to navigate the complex world of IPMIClassifications covered include IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management, Pharmacy Benefits Management.

The IPMI industry use the iPMI Magazine Provider Network Directory to source the best information and data on worldwide medical payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

    Enter full screen click the small rectangle above ↑

 

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

GROUND AMBULANCE

HEALTHCARE INSURANCE MANAGEMENT

PHARMACY BENEFITS MANAGEMENT

About iPMI Magazine Provider Network Directory

Publication Frequency: Monthly.

Format: Digital, Online. Free to read, no registration required.

Pages: 80+ (currently).

Language: English.

Readership: 40,000 + unique readers PCM.

Classifications: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management, Pharmacy Benefits Management.

 

Read more...

UnitedHealthcare Global Launch New International Private Medical Insurance (IPMI) Product

UnitedHealthcare Global has launched a new International Private Medical Insurance (IPMI) product, providing health and wellness benefits to employees of businesses in the U.K. and across Europe, across 31 European Economic Area (EEA) countries.

The plan, called "BeHealthy," focuses on a whole-person approach to well-being, helping to identify health risks before they happen. This helps employees better manage their international assignments by prioritizing their mental, emotional and physical health.

David Powell, CEO, UnitedHealthcare Global Solutions comments, "'Be Healthy' builds on UnitedHealthcare's extensive portfolio of international health insurance plans that have been available to U.S.-based multinational companies for years. Our products provide high-quality, cost-effective benefits and services to customers wherever they are in the world."

Claude Daboul, Managing Director of UnitedHealthcare Global Solutions Europe added, "Our comprehensive health and well-being plans do more than just help people manage illness; they focus on proactive, preventive health care to help employees live healthier lives."

"BeHealthy"serves employees and their families who live or travel abroad for work. These benefits will give globally mobile employees and their families full health insurance coverage no matter where they work or live. "BeHealthy" includes:

  • access to UnitedHealthcare's worldwide medical network of more than 1.3 million care providers and nearly 21,000 hospitals;
  • comprehensive health and wellness benefits including employee assistance programs, a wellness coaching resource and preventive health screenings; and
  • in-house Risk and Assistance benefits – through third-party providers, UnitedHealthcare Global offers more than 22,000 security operations in 115 countries.

UnitedHealthcare Global is one of the first insurers in Europe to offer people a personalized digital experience that inspires and motivates healthier habits as part of their health plan:

  • The "BeHealthy" plan includes My Wellbeing, a personalized digital experience that encourages healthy habits among plan participants.
  • My Wellbeing combines clinical programs and engagement expertise with mobile technologies, social networking and gamification. My Wellbeing currently has 67,000 members worldwide. Of those, 29% lost weight, 11% reduced their blood pressure and 42% reduced their risk of diabetes.

"BeHealthy" also includes UnitedHealthcare Global's Travel Security Manager, an online tracking tool that helps locate and communicate with employees around the world. 

  • Employers and their employees will have access to World Watch®, an all-inclusive intelligence database containing information such as political and security risks, threat-level ratings, transportation and safety concerns, and cultural data. The offering also provides access to country-specific medical intelligence reports on the quality of medical care facilities, as well as any disease outbreaks.

For more information on "BeHealthy" please complete the form here or visit: https://www.uhcglobal.com/

 

 

 

 

 

 

 

 

 

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