As consumers take more control of their health care, OptumHealth and Connextions are focused on helping their clients engage people and connect them with quality health products and services. Connextions brings analytics-driven consumer insight and service capabilities that help organizations acquire, retain and provide rewarding experiences for consumers.
With deep clinical expertise, OptumHealth guides people to cost-effective care and resources that help them get well, stay well and achieve their health goals. Combined, the partners will be uniquely positioned to assist their clients in building stronger consumer relationships while supporting the goal of increased access to quality, affordable care. Connextions’ continuing focus on exceptional service and quality for its clients – including leading health benefits providers – will enhance OptumHealth’s already strong capabilities for serving health care payers. Together, the companies will help organizations design and implement successful health insurance exchange models that match individuals and businesses with offerings that fit their needs.
“Connextions’ consumer engagement expertise, combined with OptumHealth’s ability to connect people to the right care and health resources, can help our clients make the most of their opportunities to build strong relationships with consumers,” said Dawn Owens, chief executive officer of OptumHealth. “We are excited to welcome Connextions and its dedicated team members to OptumHealth.”
Connextions brings more than 10 years’ experience working directly with the country’s largest health plans, exchange hosts and consumer businesses. The company’s end-to-end sales to service capabilities stem from its powerful bConnected® technology, more than 4,000 licensed health agents and relationship experts, as well as analytics of member behaviors, which drive more than $3 billion in annual insurance premiums for its clients. Connextions helps clients deliver trusted health choices and timely information to consumers, resulting in a more personalized experience and improved customer loyalty.
Supported by technology tools and analytics, Connextions health agents work directly with consumers by phone, email, chat and text to understand individual circumstances and health goals. Based on a person’s needs, agents provide navigational support for health products such as insurance plans, including education on plan features and usage. Agents also provide guidance on healthy behaviors and treatment options, including scheduling physician appointments as appropriate.
“By coming together, OptumHealth and Connextions will become stronger partners for both our clients and the consumers they serve.” said Jack LeFort, chief executive officer at Connextions. “We look forward to providing our clients with the same dedicated focus and results they expect from Connextions, while helping them benefit from the additional opportunities this partnership with OptumHealth will bring to their vital consumer relationships. We also look forward to continuing Connextions’ recent growth in response to the increasing demand for consumer engagement solutions that deliver results for our clients and consumers.”
In response to business growth, Connextions has recently announced plans to add jobs at multiple U.S. locations. More information on job opportunities and related career training opportunities are available at www.jobs.connextions.com. As it partners with OptumHealth, Connextions will continue to operate and serve its clients under the Connextions name, retain its management team and continue to grow its operations in core locations including Orlando, Fla., Charlotte and Concord, N.C., Louisville, Colo. and Jeffersonville, Ind. The transaction is subject to regulatory approval and other customary closing conditions, and is expected to close before the end of the third quarter of 2011.
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