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Aeromexico Partners With MedAire For Best-in-Class In-Flight Medical Assistance & Crew Support

MedAire announces a new partnership with Aeromexico, Mexico´s Global Airline, to offer its MedLink In-flight Medical Advisory service and global medical and security assistance for the airline's travelling crews.

Aeromexico operates 86 domestic and international routes throughout the United States, Canada, Central America, South America, Europe, and Asia. Its main hub is the Mexico City International Airport.

MedAire will provide on-demand access to emergency medicine physicians who assist crewmembers with unwell passengers on all flights. MedLink is the first-of-its-kind service connecting aircraft mid-flight with doctors specialising in emergency aviation medicine. The service assists with over 40,000 in-flight cases each year, answering over 300 calls per day. In addition to helping crewmembers triage medical incidents, MedLink doctors will advise the best airport to land at to ensure the best and quickest care to the passenger when the emergency warrants.

Bill Dolny, CEO, MedAire, commented, "We are excited to stand with Aeroméxico in our commitment to provide the best-in-class medical care and support for crew and passengers. MedAire continues to evolve with the ever-changing medical and security landscape. Whatever the future holds, the health and safety of our clients, their crewmembers and passengers who travel onboard are our top priority."

Captain Arturo Duhart, Senior Vice-President for Corporate and Air Security, Aeromexico said, "Customer and employee safety is Aeromexico´s main priority. For that reason, we work hard every day to enhance our protocols, add the best services and join efforts with key partners who can provide solutions in the matter. We are delighted to collaborate with MedAire and take advantage of its services to attend to any emergency efficiently and quickly, as well as offer our passengers a safer travel experience."

Aeromexico includes MedAire's MedLink services on flights from Mexico to Europe, Asia, South America, and Canada. A knowledgeable and reliable resource for unforeseen in-flight medical emergencies provides Aeromexico peace of mind while executing daily operations.


STC for the EpiShuttle On Aircraft Type CL-600 Obtained By FAI Air Ambulance

FAI has obtained supplementary type certification (STC) for the EpiShuttle on the aircraft type CL-600 after undergoing comprehensive tests on flammability, rapid decompression, and patient evacuation. The test was passed without any complaints or remarks.

Since FAI has installed the EpiShuttle in the Bombardier Challenger 604 on a Spectrum Aeromed MedBase with a fixed adaption to a Spectrum Aeromed Cargo Stretcher, they no longer considered the EpiShuttle to be “loose equipment” compared to other mobile medical equipment.

Due to this FAI wanted to obtain an STC for the CL-600-2B16 aircraft that included the EpiShuttle.

We are glad to see that FAI has obtained STC for the CL-600-2B16 aircraft, an excellent aircraft for the transfer of infected patients with the EpiShuttle. We appreciate all time and resources the brilliant team at FAI Air Ambulance has put into the certification process. This shows that the EpiShuttle meets the requirements for an STC, says Ellen Cathrine Andersen, CEO in EpiGuard.

Passed comprehensive testing

FAI in coordination with EASA (European Aviation Safety Agency) and a development company defined the requirements for the STC and necessary test procedures was developed.

The EpiShuttle went through comprehensive and challenging tests during the certification process. All the test procedures were carried out without any complaint and the STC was issued and granted by the EASA, says Nico Raab, Medical Operations Manager in FAI Air Ambulance (FAI rent-a-jet GmbH).

The EpiShuttle had to undergo three different tests during the process, flammability test, rapid decompression test and patient evacuation.

The flammability test examined how easily the built-in material ignited, how quickly they burn and how they react when burned. The tests showed that there was neither combustion or smelting or drop formation in the test bodies.

Second, they tested the behavior of the EpiShuttle in the event of a sudden drop in pressure, a so-called rapid decompression test. In the event of a sudden drop in pressure in the aircraft, it must be ensured that all components can withstand the forces acting in order to avoid contamination of the environment. The behavior of the EpiShuttle where tested and simulated in a pressure chamber in an approved test laboratory. The test showed no damage or functional restrictions on the components of the EpiShuttle nor the attachments.

The last test the device had to undergo was a patient evacuation. According to specifications, it had to be possible to evacuate a patient within 90 seconds in an emergency. During the test the patient was evacuated by FAI employees within 56 second.

After the employees and the device had completed all the test, EASA concluded that it met all the requirements and without any complaints.

The certification make way for STC on the CL-600 on other continents as well it also shows that it is possible for other companies and aircrafts to obtain an STC, says Ellen Cathrine Andersen, CEO in EpiGuard.

FAI Air Ambulance invested a total of €57,000 in the individual test procedures.


FAI Named Finalist For Seventh Time In ITIJ Air Ambulance Company Of Year Awards

The Air Ambulance Division of German Special Mission Operator FAI rent-a-jet AG is proud to be nominated as one of three finalists in the 2021 International Travel & Health Insurance Journal´s (ITIJ) Industry Awards – Air Ambulance Company of the Year category.

This is the 19th annual ITIJ Awards and marks the seventh nomination for FAI following another extraordinary year of activity in the air ambulance division. FAI won the award in 2012 and 2020 and has participated in it since 2004. The winners will be revealed during a celebratory lunch in Madrid on 4 November following the 29th annual ITIC Global conference. 

Commenting on the nomination, Volker Lemke, Head of FAI´s Air Ambulance Division, said, “On behalf of FAI, I am incredibly proud to have been nominated again particularly given the second immensely challenging year we have had. Over the past year, we have experienced a significant increase in demand for long and ultra-long-range air ambulance business due to the pandemic and a recent uptick in short and medium range repatriation air ambulance business. As a demonstration of our resilience, our talented team of professionals have worked tirelessly to help those in need so I would like to extend huge thanks to them for making this nomination possible.”

FAI has been at the forefront of supporting the Covid pandemic response and in 2020, the company had one of its busiest years ever for its air ambulance fleet. This included medical evacuations of infected patients and repatriation flights of unaffected healthy individuals from all corners of the globe. During this time, FAI pioneered the roll-out of Covid-19 aeromedical transport capability, the EpiShuttle isolation pod. This enables self-contained oxygen and air ventilation directly to the patient, isolated from the cabin’s airflow.

The company is one of the world’s largest air ambulance jet operators. The 10-strong air ambulance fleet comprising Learjet 60, Challenger 604 and Bombardier Global Express is based at FAI´s Headquarters at Albrecht Dürer International Airport in Nuremberg. It is supported by more than 250 full-time staff plus 50 part-time physicians, nurses and paramedics. The company also specialises in air support in hostile areas for the world´s largest NGO.


European Air Ambulance Announce Their Challenger 605 Is Ready To Fly

European Air Ambulance (EAA) has announced that their new aircraft – the larger, longer-range Challenger 605 – is ready to fly!

The CL-605, a major investment in their fleet that gives EAA greater aeromedical capabilities worldwide, has arrived at their state-of-the-art headquarters at Luxembourg Airport, and is now fully operational.

All certificates and insurances are in place and the EAA 24/7/365 Mission Control Centre team are beginning to schedule worldwide repatriations.

The aircraft’s interior has been adapted into a dedicated air ambulance with full ICU-in-transit capability. The standard medical team is composed of one expert physician and one specialist flight nurse and we are able to have up to four accompanying passengers.

There is a private lavatory and a separate luggage compartment, with enough room for the luggage of both patients and passengers.

It has a satellite telecommunication system and high speed broadband internet so that the crew can stay in permanent contact with the Control Centre and the client.

The aircraft is available for use by all existing and potential EAA clients around the world, and offers significant advantages to those who specifically need longer range flight options and those operating globally.

Clients can directly request the new aircraft for a mission; or they can submit a general enquiry and the Control Centre dispatcher will recommend the more suitable aircraft depending on the nature of the mission, with a full explanation of the reasons, and costings.

To request a quote, contact the EAA multi-lingual Control Centre 24/7:

Tel: +352 26 26 00

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.


FREE WEBINAR: Discover The New Challenger 605 Of European Air Ambulance

This webinar will take a closer look on how this long-range aircraft, the Challenger 605, will give European Air Ambulance greater operational capabilities, in line with our mission to provide safe, quick and cost-effective medical repatriation 24/7/365 worldwide.

During this webinar we will explain:

  • Why we decided to invest in this new aircraft
  • What the advantages are for your as our Client
  • How your patients will benefit from this new service


Why choose European Air Ambulance

Above all, we provide patients with the very best medical care; and clients with the very best service and value-for-money.

But there are so many more reasons to choose EAA – one of Europe’s largest and most respected specialised air ambulance operators, offering dedicated and cost-effective emergency medical repatriation 24/7/365 worldwide.

Our medical team: EAA only recruits highly-qualified, experienced and clinically-active medical staff, who undergo continuous training in critical care and emergency medicine. Every mission is crewed by an expert physician and flight nurse, chosen according to the patient’s needs from our pool of multilingual specialists.

Our support team: EAA operations are co-ordinated by our 24/7/365 Mission Control Centre, with all permanent staff - technical, maintenance, flight crew, and administrative - based on-site together at our state-of-the-art headquarters.

Our fleet: Our fleet of Learjet 45XRs are dedicated to medical flights. They are in-transit critical-care units, whose flexibility, size, speed and high-tech specification offer the best service to patients, medics, passengers and clients – whether called to a big city or a remote corner of the world.

Our equipment: We carry everything you would find in a hospital ICU, with a huge range of lifesaving equipment and drugs, allowing our team to monitor and treat patients of all ages and with any injury or illness - including two intensive care patients simultaneously.

Our specialisms: Thanks to our investment in equipment and staff training, we can carry patients that some other air ambulance operators simply cannot – including very premature babies, people with highly infectious diseases, and very overweight patients.

Our reach: We fly to an average of 80 countries every year, on almost 1000 missions, and can reach nearly every country on earth – if not directly then by using our partners from the worldwide alliance network that we co-ordinate.

Our experience: With our founding company we have three decades of experience of aeromedical missions, and have the expertise to deal with the most complicated medical repatriations – some examples being a family-of-four hurt in a traffic accident, a patient with a highly infectious disease, and a swimmer attacked by a shark.

Our position as an industry leader: Our commitment to patient care, ground-breaking innovation and ongoing investment, has put us at the forefront of the aeromedical industry - and saw us named Air Ambulance Provider of the Year for 2016.

Our reputation: EAA is the trusted and preferred service provider for many insurance and assistance companies, governments and NGOs, corporations and individuals. We are also the official Advanced Medical Post provider for Luxembourg’s Government and Luxembourg International Airport.

Click to Call: +352 26 26 00   |   E. This email address is being protected from spambots. You need JavaScript enabled to view it.


REVA Opens New Ireland Base

REVA continues to expand its award-winning global services with a new full-service base of operations in County Clare, Ireland, at the Shannon International Airport (EINN).

The Ireland base, first announced in 2020, received its final approvals in early February and is now fully operational with a full-time Ireland-based crew.

“I am very confident in the skill of our clinical crews based at Shannon, led by Dr. Adrian Murphy, a leader in pre-hospital medicine, we have some of the most capable critical care crews in the air ambulance world,” said Steve Williams, Global Director of Medical Operations.

REVA’s newest base addresses clients’ needs for both long-range and regional providers in the market. The company saw the ability to leverage the Shannon Ireland base to speed up transatlantic operations between the Americas and Europe offering a quicker patient transport time, providing fewer delays for crew repositioning and overnights, and ultimately minimizing the hospitalization costs at the treating facility.

Until now, REVA’s base in Schenectady, NY (KSCH) served Europe, Africa, and the Middle East. The new base in Ireland is strategically positioned to serve Europe, Asia, the Middle East, and Africa, providing the company a foothold in a part of the world with fewer air-ambulance and medical transport service options.

“Our latest expansion into the EMEA region reflects REVA’s commitment to delivering customized aero-medical solutions to meet our clients’ needs. We look forward to offering fast, reliable, and cost-effective services our clients have grown to trust over the years,” said Douglas Weisz, Senior Account Executive.

The Shannon Ireland operation features, a company-owned Hawker 800XP, operated through a strategic partnership with Gainjet Ireland. The Hawker 800XP offers a spacious stand-up cabin, enclosed lavatory, and room to accommodate up to three or four family members.

“We are extremely excited about the opening of our new base in Ireland. We have had excellent support from the Irish Development Agency (IDA) and the Pre-Hospital Emergency Care Council (PHECC) in setting up our base. We look forward to our partnership with Gainjet Ireland Ltd and working with health care professionals across Ireland and throughout the EMEA region to provide high-quality critical care and aviation services.” said Shannon Schell, President, and CEO of REVA, Inc.

Headquartered in Fort Lauderdale, Fla., with satellite operations in San Juan, Puerto Rico, and Schenectady, N.Y., the Ireland operation increases the number of global bases to four with more than 350 employees worldwide. REVA flights operate 24 hours a day, seven days a week, offering onboard medical staff that utilizes fixed-wing aircraft that serve as air ambulances.




New Managing Director At Air Alliance

As of 1 March, Dr. Michael Bitzer will join Air Alliance as managing director.

He will strengthen the team of the two managing directors Felix von Waldow and René Petersen. His main focus will be strategy, sales/business development and medical services. This puts the Air Alliance management in an excellent position for further growth.

Dr. Bitzer studied medicine and business administration and brings with him extensive experience in the areas of healthcare, insurance and international sales, particularly in the important strategic growth market Middle East, where he worked for over 20 years in the United Arab Emirates and the entire Gulf region on behalf of global corporations.

Air ambulance flights are not a new territory for Dr. Bitzer. As longterm medical officer with the German Armed Forces, he coordinated evacuation flights in former Yugoslavia as part of the IFOR mission.

Air Alliance has mastered the challenges of 2020 very well. The successful long-haul air ambulance segment, the company's own state-of-the-art maintenance facility with support for its own aircraft fleet and the rapidly growing aircraft sales, based upon the long-term partnership with aircraft manufacturer Pilatus, all form a solid foundation on a strong capital base.

Air Alliance is continuously focussing on the growth of the international ambulance and repatriation business: With the acquisition of the first Learjet 45 XR, investments have already been made in expanding and modernising the fleet. Medicine as a core competence and the international contract business are also being expanded.



Airlec Air Espace Achieves Successful Primary EURAMI Accreditation

Airlec Air Espace of Bordeaux, France is delighted to announce that it has successfully achieved its first Accreditation by the European Aero-Medical Institute (EURAMI).

Airlec Air Espace was awarded accreditation in the following categories:

  • Regional Fixed Wing Air Ambulance
  • Long-range / Intercontinental Fixed Wing Air Ambulance

Airlec has also successfully achieved following medical endorsements:

  • Adult Critical Care
  • Advanced Adult Critical Care
  • Pediatric Critical Care
  • Neonatal Critical Care

This accreditation demonstrates Airlec’s continuous commitment to professional excellence and leading edge medical transport worldwide.

Airlec Managing Director Paul Tiba comments on this prestigious achievement, “We are extremely proud to have successfully completed the EURAMI primary accreditation and look forward to continuing to demonstrate our excellent care and dedication to safety & quality in alignment with the EURAMI philosophy and standards”.

Founded in 1992 the European Aero-Medical Institute e.V. – commonly known as EURAMI – is a nonprofit organization, with its base in Cologne, Germany. EURAMI has established itself as an indicator for Excellence, Quality and Safety in Aero-Medical Transportation. Founded by the leading aeromedical providers in the world it has since developed into a globally recognized institution with more than 50 accredited providers worldwide.

EURAMI strives to increase and promote the best patient care by creating and publishing standards in the field of Fixed Wing Air Ambulance, Rotary Wing Air Ambulance as well as Commercial Airline Medical Escort.

For further information please visit our website: or contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..


Massive Demand For FAI Air Ambulance’s COVID-19 Transport

FAIs air ambulance division has been operating at maximum capacity to meet the high number of requests for repatriation and medevac flights.

Since March FAI has performed almost 70 flights of covid-19 patients in 47 countries with the single patient isolation and transport system EpiShuttle.

FAI is one of the world’s leading global provider of aviation services, logging far above 10,000 hours per year flying air ambulance missions. In the month of April FAI did nearly 800 hours of flying on mostly medevac missions. So far FAI has transported patients with the EpiShuttle in 47 countries, including difficult destinations as Iraq, China and South Sudan.

"I am immensely proud of the way FAI Air Ambulance and our talented team of professionals responded to the immense challenges of the pandemic. We have collaborated with EpiGuard in on further development in safe isolation and transport. Our investments in the EpiShuttle has increased our efficiency in covid-19 transport and we have had flights with CBRN patients with the EpiShuttle as well" says Volker Lemke who heads up FAI´s Air Ambulance Division.

To this date, FAI has been to 69 airports all over the world with the EpiShuttle. The The EpiShuttle opens up for transport of covid-19 patients by air. Airflow inside a helicopter or a fixed wing aircraft can easily cause virus to flow from the patient to the pilots. Operating an aircraft wearing personal protection accessories may not be an option, and transport of contagious patients can put an entire crew on the ground.

"Collaborating with a professional partner as FAI gives us firsthand information on the use of the EpiShuttle as well as insight to practicalities you only experience in the field of duty" says Ellen Cathrine Andersen, CEO in EpiGuard.

The impact of the covid-19 pandemic on the aviation sector is enormous and the industry has been to massive changes the last few months. FAI is now nominated as the Air Ambulance Company of the Year category in this year’s International Travel & Health Insurance Journal´s (ITIJ) Industry Awards.


Universal Air Evac Acquire And Implement A Portable Negative Pressure Isolation Unit

Universal Air Evac is pleased to announce the expansion of our capabilities in Africa during the COVID-19 pandemic through the acquisition and implementation of a portable negative pressure isolation unit.

This allows us to transport most infectious patients while maintaining the safety of our crew, providers and patients at the forefront of our operational priorities. The portable isolation unit allows for the rapid setup of a biologically isolated area from the environment outside of the chamber allowing our crew to continue providing emergency medical transport while maintaining maximum protection.

Other measures implemented to ensure the highest levels of safety include:

  • Comprehensive screening and ongoing monitoring of all our crew;

  • Quarantining of crew between duty periods;

  • Pre-flight patient screening and assessment before departure from home base;

  • Vaporized disinfection of aircraft interiors and equipment in addition to our standard cleaning procedures.

Medical evacuation of patients across borders has become extremely complicated due to varying restrictions imposed by governments in their fight against the COVID-19 pandemic. Universal Air Evac remains available to assist you with these movements and encourage you to make contact that we help you navigate through the challenges of moving your patient or insured to an upgraded level of care.

For further information please visit:


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