MedAire has announced that it will now offer its travel risk mitigation services in Mandarin. MedAire will provide 24/7 in-flight and on the ground assistance out of the International SOS Beijing Assistance Center to support Asia based customers with preference for Mandarin-language service.
“Having a MedLink center in China allows an enhanced customer experience for Mandarin-speaking clients” said Bill Dolny, CEO MedAire, “we can now offer this as another option in addition to our U.S. based service delivered in English.”
MedAire is the market leader in providing aviation-specific medical and travel safety assistance and has over 30 years experience in travel risk management solutions for the Business Aviation Market. MedAire Solutions include remote medical assistance to manage in-flight emergencies, at-destination support wherever clients and crew travel and may need help, crew medical training, medical kits and equipment.
In 2015, MedAire handled over 128,000 client calls from its Global Response Center in Phoenix, Arizona. With increased passenger traffic and the strong growth of the Asian aviation market, MedAire has expanded operations to better meet the needs of Asian clients. Mandarin-speaking operators, and those with pilots and crew who may want Mandarin-language support, now have 24/7 access to advice and assistance both in-flight and at destination in their local language and from doctors who have an excellent understanding of these clients’ specific requirements.