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FAI Named Finalist For Seventh Time In ITIJ Air Ambulance Company Of Year Awards

The Air Ambulance Division of German Special Mission Operator FAI rent-a-jet AG is proud to be nominated as one of three finalists in the 2021 International Travel & Health Insurance Journal´s (ITIJ) Industry Awards – Air Ambulance Company of the Year category.

This is the 19th annual ITIJ Awards and marks the seventh nomination for FAI following another extraordinary year of activity in the air ambulance division. FAI won the award in 2012 and 2020 and has participated in it since 2004. The winners will be revealed during a celebratory lunch in Madrid on 4 November following the 29th annual ITIC Global conference. 

Commenting on the nomination, Volker Lemke, Head of FAI´s Air Ambulance Division, said, “On behalf of FAI, I am incredibly proud to have been nominated again particularly given the second immensely challenging year we have had. Over the past year, we have experienced a significant increase in demand for long and ultra-long-range air ambulance business due to the pandemic and a recent uptick in short and medium range repatriation air ambulance business. As a demonstration of our resilience, our talented team of professionals have worked tirelessly to help those in need so I would like to extend huge thanks to them for making this nomination possible.”

FAI has been at the forefront of supporting the Covid pandemic response and in 2020, the company had one of its busiest years ever for its air ambulance fleet. This included medical evacuations of infected patients and repatriation flights of unaffected healthy individuals from all corners of the globe. During this time, FAI pioneered the roll-out of Covid-19 aeromedical transport capability, the EpiShuttle isolation pod. This enables self-contained oxygen and air ventilation directly to the patient, isolated from the cabin’s airflow.

The company is one of the world’s largest air ambulance jet operators. The 10-strong air ambulance fleet comprising Learjet 60, Challenger 604 and Bombardier Global Express is based at FAI´s Headquarters at Albrecht Dürer International Airport in Nuremberg. It is supported by more than 250 full-time staff plus 50 part-time physicians, nurses and paramedics. The company also specialises in air support in hostile areas for the world´s largest NGO.


Air Alliance Joins International Assistance Group As Accredited Service Provider

Reflecting the needs of travel insurers and their medical assistance providers, with three strategically placed European bases in Germany, the UK and Austria, Air Alliance provide technically supported platforms for their impressive fleet of 11 pre-configured air ambulances.

A variety of Learjets forms a core which quickly covers Europe, North Africa and the Middle East. An experienced planning team and availability of pilots will extend the range to North and South America, the Caribbean, southern Africa and Asia.

Rarely found in Europe are two dedicated Challenger 604s air ambulance aircraft with a maximum capacity of up to three stretchers. These modern ultra-long-haul with a range of some 3,700 nm (6,850 km) are deployed where distance demands or additional medical personnel required due to the complexity of care needs, such as delicate spinal injuries or ECMO. The Challenger 604 is also used for the transport of bariatric (“XXL”) cases with more than 130 kg body weight and patients with heavy infections. As part of their ongoing transport solutions development, Air Alliance is currently preparing the launch of their PMIU “epishuttle, a hi-tech, solid-shell isolation chamber which can also be used for COVID-19 patients on the Challenger 604.

Winning the coveted Air Ambulance of the Year Award in 2017 and 2018 from the International Travel Insurance Journal (ITIJ), Air Alliance also maintains ongoing auditable accreditations with EURAMI, the European Air Safety Agency and the UK’s Care Quality Commission. The focus on delivering excellence is drawn together with IQSMS, their bespoke cloud-based quality and safety management system.

Delivering care at all levels to every group is a pool of 120 medics, covering Advanced Life Support, ECMO, bariatric and neonatal, amongst other disciplines. Three medical directors lead on quality and governance, with the remarkable combined experience and current relevance in senior hospital roles as part of their professional portfolios.

Licensed to provide aero medical training, Air Alliance openly shares its extensive experience through an Aeromedical Academy. Access by other companies and organisations is currently planned.

Quick Air Alliance Facts

Aircraft fleet

  • Challenger 604 x 2

  • Learjet 35 x 7

  • Learjet 31 x 1

  • Learjet 45 x 1 (Coming soon)

Staff total of 127

  • Pilots 43

  • Management/administration/medical 46

  • Technical 38 

Operational 2019

  • Flight hours 7000

  • Missions 925

  • Countries covered 103

Awards and accreditations

  • ITIJ Air Ambulance of the Year 2017 and 2018


  • EASA (European Air Safety Agency): Part 145 and Part 21 J

  • CQC (Care Quality Commission, UK Regulator and Auditor)


Skyservice Air Ambulance Rebrands As Skyalta

Skyservice Air Ambulance has announced they have re-branded and are now known as skyalta.

“Over the past two years we have acquired a commercial escort company and completed an acquisition of an aircraft operator and maintenance center that allows us to further solidify important aspects of our aviation operations” said Sam Cimone, President of SKYALTA.

“We have a new name, but the same mission, to deliver the art of critical air medicine each and everyday, whenever and wherever its needed” said David Ewing, Executive Vice President of Global Markets.

Skyservice Air Ambulance was established in 1989 and has a long history in the provision of high quality, accident free air ambulance flights on a global scale.

From bases in Montreal, Quebec and Toronto, Ontario, Canada, they have become known as one of the world’s most experienced air ambulance service.

Skyservice Air Ambulance was honored to have been nominated for the ITIJ Air Ambulance of the Year award. When they were nominated, it got them thinking of where they were and how they got there, sharing their past and sharing their future.

They launched the program in September, 1989, with their first aircraft a Cessna Citation II. Their mission profile was mostly rescuing patients located in remote communities of Canada, such as Iqaluit and Rankin Inlet.

From that initial experience, they realized that they had an opportunity to enhance their medical services delivery system, thus creating an association with McGill University. At that time, their medical director Michael Churchill-Smith, MD developed one of the first aviation medicine fellowship programs, which to this day are active and thriving.

By developing this unique program they were able to improve the level of care to their patients. Additionally, instead of bringing non-acute stable patients from the north, they began to transport high acuity critical care patients. They also developed neonatal transport capabilities. This occurred in January 1990.

They developed a knowledge of the remote communities, so Canadian travel insurance companies turned to them to repatriate sick and injured patients that were out of country. They were one of the first companies in North America to supply this service to travel insurers. With the increased demand for quality air ambulance services for travelers, they reviewed the aircraft type in 1990; the aircraft of choice was the Learjet 24 and Learjet 25. They took the time to evaluate options and decided to proceed with the Learjet 35A. Over the next few years they purchased their fleet.

In 1992 they retired the Cessna Citation II, and in 1995 purchased their fifth and last Learjet 35A.

During this period they achieved many first milestones as a company:

  • One of the first air ambulance operators to meet all the aviation criteria to fly overseas in the mid-1990’s.
  • One of the first to transport a Neonatal patient from the Middle East to North America in the mid 90’s.
  • Their Learjet 35A fleet was one of the only providers that offered dual patient air ambulance transport in North America.

As the years progressed they continued to improve on delivering state of the art medical equipment and continued to push the envelope in medical transport for their patients and clients worldwide.

In the mid 2000’s they were one of the first air ambulance providers to transport a patient on an inter-aortic balloon pump for a flight duration time of over 3 hours.

Skyservice Air Ambulance was the first air ambulance provider in North America to become EURAMI accredited for Special Care in 2007.

In 2010, they continued to advance critical care aero medicine as the only air ambulance provider to transport a patient on two left ventricular assist devices (LVAD) pumps simultaneously from the United Kingdom to North America, so the patient could receive a new heart transplant.

In 2011, they were again called upon to transport a critically ill child from Japan to North America using Extracorporeal Membrane Oxygenation (ECMO). Skyservice Air Ambulance completed these flights which were challenging and involved a team that could problem solve the challenges and evaluate the risk that all of the patients were exposed to.

More importantly they approach all of their patient transports this way to ensure that they manage both the patient and their clients risk safely and efficiently. As they continued to advance critical care air medical transport, in 2010 the process of fleet renewal evaluation began and in 2011 they purchased their first Learjet 45XR. Skyservice Air Ambulance was the first provider in North America that has a medically dedicated Learjet 45XR fleet.

In 2012 their second Learjet 45XR joined the fleet with their third Learjet 45 XR scheduled to join the fleet by year end. The new Learjet 45XR fleet are equipped to transport two patients on Lifeport stretcher systems. The interior was modified with a custom, certified medical cabinet that permits them to carry maximum medical oxygen supply for their high acuity intensive care patients.

Skyalta has invested heavily in patient care equipment for the future The renewal of equipment to Physio Control Lifepak 15’s to the state of the art T1 Hamilton Ventilators which improve patient ventilatory care during transport. The goal is not to just maintain their care but to improve their medical condition and treatment enroute to have an impact on the patients outcomes with a quicker and non delayed recovery.

As they continue to grow as Skyalta, they have welcomed their 31,000th patient on board. Their future is bright and with their investments in aircraft and medical equipment they will continue to remain an industry leader going forward.


CEGA Accredited For Services Carried Out On Behalf Of Insurers

CEGA has been awarded a prestigious industry accolade for the worldwide patient transfer services it carries out on behalf of travel, personal accident and health insurers.

The global assistance, claims and risk management provider has become the first company in Europe to gain the Commercial Aviation Medical Escort Accreditation from EURAMI* as a standalone accolade.

"The very positive thing about CEGA is that it is a complete patient management provider, from first call, to case handling abroad, to bringing the patient back home," said the EURAMI report. It went on to say: "CEGA has a huge operations department that handles all medical cases, supports ongoing repatriations and tracks all flights. But it also has a safety department that works on daily threats all over the world: natural disasters, attacks, accidents and so on that may influence insured members or their own operations."

The provider underwent a full day's inspection and rigorous testing of its global patient transfer capabilities to achieve the accreditation: subjecting (amongst other areas) its business processes, operations personnel and safety, quality and medical management to close scrutiny. According to EURAMI, its quality management and safety regulations surpass those required by the accolade.

"This accreditation recognises CEGA's global expertise in end-to-end patient transfers, gained over its 40 years of service," concludes CEGA's Chief Medical Officer, Dr Tim Hammond. "It further reassures our clients that, day in, day out, we put patients in the most capable of hands - wherever they are in the world."

*The European Air Medical Institute. EURAMI's mission is to promote high quality aeromedical transfers throughout Europe and the world.


European Air Ambulance (EAA) Renews iPMI Magazine Advertising Deal Until 2015

European Air Ambulance (EAA) is one of the largest air ambulance service providers in Europe offering worldwide air ambulance repatriation with outstanding end-to-end patient care.

EAA founders DRF Luftrettung and Luxembourg Air Ambulance have a combined record of over 45 successful years of experience in air ambulance services. Both together operate more than 50 helicopters and 7 air ambulance aircraft and have performed over 650.000 missions.

Get more information about European Air Ambulance (EAA) at

Related Reading: EAA Joins List Of AMREF Flying Doctors’ Professional Partners


European Air Ambulance (EAA) Joins iPMI Magazine Air Ambulance Accreditation Round Table

European Air Ambulance (EAA) is one of the largest air ambulance service providers in Europe offering worldwide air ambulance repatriation with outstanding end-to-end patient care.

EAA founders DRF Luftrettung and Luxembourg Air Ambulance have a combined record of over 45 successful years of experience in air ambulance services. Both together operate more than 50 helicopters and 7 air ambulance aircraft and have performed over 650.000 missions.

Get more information about European Air Ambulance (EAA) at

Related Reading: EAA Joins List Of AMREF Flying Doctors’ Professional Partners


Air Ambulance Company Promotes Breast Cancer Awareness

Angel MedFlight Worldwide Air Ambulance is proudly supporting National Breast Cancer Awareness Month during the month of October by participating in local events and encouraging employee involvement in special office activities.

The U.S.-based provider of medical flights has designed a special pink t-shirt, which it is selling to employees and also offering to the public on its online apparel store. The price of the shirt is $15 with a portion of the proceeds going to the Susan G. Komen Foundation. The shirt's front includes a small Angel MedFlight logo superimposed over the familiar pink ribbon.

The back of the shirt features a larger version of the logo and ribbon with the text, "Angel MedFlight Worldwide Air Ambulance Supports the Fight Against Breast Cancer."

Representatives of the company wore the pink t-shirt while participating in the 21st Annual Susan G. Komen Phoenix Race for the Cure this past Sunday. Thousands of area residents participated in the event, which included a one-mile walk and a 5K run. Angel MedFlight is also encouraging its employees to wear pink in the office on Fridays in October in support of National Breast Cancer Awareness Month. The company will be displaying photos from its "Pink Fridays" campaign and the Race for the Cure.


Aeromedevac Now Providing Air Ambulance Support to Many Special Events

Aeromedevac Air Ambulance service is now providing emergency air ambulance service for international special events. For those participating in various special events taking place in remote regions of the US and Mexico, especially events that may have a bit of inherent risk involved, they can breathe easier knowing their safety in case of emergency is right there with them.

The California-based air ambulance service company Aeromedevac, which provides medical flights and other air transport related medical services for patients, has been hired by organizers of multiple high-profile events to further ensure the safety of participants and spectators alike in case of medical emergencies. Aeromedevac has been operating since 1992 and has since established itself as a leader in international air ambulance service with its proven track record and commitment to service and safety for its patients and their families.

For the past two decades they have been providing fixed wing air ambulance transport service as well as international stretcher service, ground transport and coordination of logistical needs for adult and pediatric patients whose injury or illness can not be properly treated locally. Their high level of professionalism and dedication to patients and families caught the eye of organizers of events in need of emergency medical support on standby. SCORE International, the off-road racing organizer, chose Aeromedevac as its official air ambulance provider, and the highly trained medical flight crews and pilots have been providing medical support for every major SCORE event for the past fifteen years, including the popular Baja 1000 race.

Additionally, Aeromedevac's air ambulance teams have recently supplied expert medical support for cycling events like the Rosarito-Ensenada 50 Mile Fun Bicycle Ride and for many films produced at Fox Baja Studios, including the mega-blockbuster hit Titanic. GMC and Volvo have also hired Aeromedevac to provide medical support and air ambulance service for several major media events. But aside from these high profile clients, Aeromedevac still provides the medical flight services to individual patients and their families that helped them become the most trusted name in the industry.


FAI Accredited Preferred Provider by International Assistance Group

International Assistance Group, a worldwide assistance alliance expands steadily its number of accredited Partners & Preferred Providers. In less than 2 years, the new partnership model enabled IAG to grow by 70% its number of local Partners and Preferred Providers. Present through 61 Partners & Preferred Providers in 39 countries, International Assistance Group provides a stable and reliable network to independent assistance companies who joined its partnership program.

After a strict application process, this global alliance accredits Preferred Providers to help the Partners deliver high quality services to their clients and final customer. Even if most of the Preferred Providers are eminent medical assistance providers (air ambulances or medical facilities), the International Assistance Group recruits and also assesses roadside assistance providers, funeral companies or any other supplier of the assistance chain.

FAI Air Ambulance applied to become an accredited IAG Preferred Provider, after having been an IAG provider for years. “We are much pleased to announce that FAI has acquired the IAG Preferred Provider status following a successful assessment done by the IAG Accreditation Committee. The large number of missions given by the various IAG Partners to FAI in the 10 past years shows the trust placed into FAI, whose activity with IAG has doubled since 2008,” declared Cecile Hermetz, General Manager of International Assistance Group.

“It was only natural that FAI, a company with a similar growth profile and with a 10 years history of cooperation with the International Assistance Group and many of its individual Partners, would join the group in June 2013 as a Preferred Provider” mentioned Volker Lemke, CSO of FAI Air Ambulance.

Lemke expressed the importance of a dual compromise, “This relationship between IAG and FAI exemplifies the type of synergy that will seamlessly produce significant added value for the many clients we serve jointly, and help both organizations produce higher quality and grow more than they would separately.”

FAI is now one of the world's largest and best air ambulance providers but when the cooperation started in 2003 the two organizations had not yet achieved the significant international expansion and growth that they can now proudly demonstrate. In 2003 FAI had a total of three planes, was performing about 140 Air ambulance flights a year, and had a yearly turnover of EUR 2,4M. Now in 2013 FAI fleet of aircrafts has grown and diversified, for a total of 21 including 7 dedicated air ambulance jets, one of them is Challenger.

“We perform around 680 Air Ambulance flights a year for a EUR 28M turnover in the air ambulance sector. This growth was achieved while maintaining the corporate focus on quality, scope broadening and innovation that has characterized the company from the very beginning, and we recognize a similar development within the International Assistance Group,” stated Lemke.

The number of flights performed during every year by FAI for International Assistance Group Partners is increasing. Volker Lemke confided, “We are convinced that our partnership as a Preferred Provider will greatly enhance our already profitable partnership and want to express our gratitude and confidence to International Assistance Group and all its Partners.” The reliable and ever growing network is the most valuable tool offered to the independent assistance companies that are part of the International Assistance Group.

“After European Air Ambulance (Luxembourg) and Tyrol Air Ambulances (Austria), FAI is then the third Air Ambulance company to acquire the Preferred Provider status in Europe. We trust these Preferred Providers will help in meeting with our Partners transportation needs at its best,” concluded Cecile Hermetz, General Manager of International Assistance Group.

Learn more about FAI air ambulance on their company micro site on iPMI Magazine, click here.


Largest Spanish Automobile Club Joins International Assistance Group As Core Partner in Spain

  • International Assistance Group has recently approved that RACC joins its organisation as Core Partner in Spain.

RACC is the largest automobile club in Spain which provides personal, family, breakdown and urgent medical assistance to one million members as well as to a wide range of companies that have hired the club's services. RACC performs more than 1 million assistance interventions per year (817,000 roadside and travel assistances, 125,000 medical assistances and 187,000 home assistances).

Within these fields of action, it offers a wide range of services to companies, with quality being the common factor for them, based on innovation, technology and staff training.

Daniel Cornudella, RACC Travel Assistance Director explains: "For the RACC, quality is the key. The integration into an organization as International Assistance Group, offers us the chance to improve the assistance we provide to our members and customers during their international trips, extending our ability to assist them worldwide. It also gives us the opportunity to contribute with our experience to the solution of complex cases, which is our speciality, and to do it within International Assistance Group, an organization with which we share our stake in quality and innovation."

Urgent Medical Assistance

The Automobile Club RACC is a specialist in urgent medical assistance. To provide these services RACC relies on an operational team of emergency physicians and nurses and own means of medical transport, including ICU ambulances, helicopters. RACC does also offers services to health insurance companies, mutual insurance companies and companies from the banking/insurance sector. The RACC's Medical Service is internationally represented as member of the AMPA (Air Medical Physician Association) and the EHAC (European Hems & Air Ambulance Committee).

International Assistance Group is a limited company incorporated in Paris (France) and owned by its Partners. This worldwide commercial alliance of independent companies spanning on all the assistance value chain was formed in 1992 by five European companies with the aim of helping each other to provide quality assistance to cases. The group's success has attracted accredited companies from every continent and now is proud to count with 51 partners. More than 6,800 employees take care of 77 million users. Last year, International Assistance Group® handled over 3.9 million cases and 30,000 repatriations.

The synergies between RACC and International Assistance Group which fostered this new partnership became rapidly obvious in view of the large activity of RACC abroad. This requires the access to a consolidated network of Partners and an array of solutions developed by International Assistance Group including cost containment solutions, a database of accredited medical and technical providers worldwide as well as bulk purchasing power and exchange of know-how. On their side, the Partners of International Assistance Group will benefit from the powerful solutions and experience offered by RACC, a leading player in Spain.

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