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iPMI Magazine successfully rebranded to iPMI Global in 2023 and has moved to a new home on the internet. To visit the brand new international private medical insurance business intelligence platform, please go to www.ipmiglobal.com

iPMI Magazine Speaks With Eithan Wolf, CEO, PassportCard Germany

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, met with Eithan Wolf, CEO, PassportCard Germany. PassportCard is part of the Davidshield Group, a leading provider of international health and travel insurance since 1999.

Please introduce yourself and background in the iPMI market:

Eithan Wolf, CEO of PassportCard Europe, headquartered in Hamburg, Germany. I arrived in Hamburg 4.5 years ago to facilitate the launch and foundation of the German entity. Together with the HQ teams we have built all structures of service processes, product design tailored to the EU market, go-to-market strategies differentiating in B2B and B2C, both on a direct manner and via intermediaries. We also developed the full marketing propositions to brokers and direct channels as an omni-channel structure and developed a successful actuary models tailored to our propositions.

Prior to the operations in Germany, I was working in HQ alongside the local CEO for a year, coming to the insurance industry from the Banking and Innovation field. I was working as the executive advisor to the Deputy CEO of Israel’s largest bank launching the digital and innovation division, responsible also for all payment developments and fintech market industry in what is known to be a “start-up-nation.”

Despite that, my background is in corporate law. I was working for 5 years alongside the professor who wrote the corporate law in Israel and was invited to amend the Israeli corporate law in parliament with regards to corporate governance. Those led me to the publishing of the book Corporates” 8 years ago, focusing on directors’ liability. I am currently writing my second book in English, focusing on EQ in management.

You are the CEO of PassportCard Germany. Can you highlight the core value of your company’s platform and offerings?

PassportCard offers its covered members medical support in their expatriation, just as if they would have been getting at home – with ease and trust. The members can pay any provider of choice, as private clients, directly from the insurance account. Members receive 24/7 service in English, German or other languages, from a care centre located in Hamburg, which is not outsourced. The answering SLA is 10-20 seconds!

Geographically speaking, where is PassportCard Germany conducting business?

Our main office is Hamburg city-centre, and we have a satellite office in Berlin.

When we consider the iPMI market, from group to individual, from HNW to students, which market are you serving?

We are servicing all clients who care about their health and do not want to risk it for a small margin of a cap of coffee a month versus another provider’s offer. Our solutions are varied from student’s offerings to HNW offers, all from individuals to group business. The spectrum of offering is large and accordingly prices vary. We never claim to be cheapest, but we do believe to provide with the best service.

With the rise of national awareness do French companies prefer French insurers, Chinese companies prefer Chinese insurers, German companies prefer German insurers?

The world is becoming increasingly international especially when mobility is in discussion. Companies struggle with similar challenges worldwide and while the market may differ, we believe that having our centre in Germany, as one of the stricter countries for business propositions, we gain the stamp of quality assurance that other countries trust us with. We also provide our service in multiple languages.

January 2023, and PassportCard Germany announced their ASO solution with one of the largest airlines in the world, and definitely in the EU. Can you walk us through the advantages of this program?

We were happy to have a joint publication of this together with our partners on that solution. ASO is a great solution for larger clients and a superb cost containment offering that we are happy to provide. We cannot share more info on our trusted accounts.

Which challenges, risks and opportunities exist in the current iPMI market?

Service becomes something to talk about. Until now, discussions were always around tailored benefits and premiums in a manner that pushed the providers down and didn’t offer anything fresh for the clients. We do believe that our offering is enabling a huge talent retention solution for our clients, as well as a door opener pitch to brokers who collaborate with us.

Which factors are accelerating the adoption of iPMI?

Work from home became a catalysator to iPMI. Companies which want to enable that may consider providing this solution and to cover health costs of their relocating employees.

When we consider the competition in the iPMI market, what sets PassportCard Germany apart?

We have managed to completely turn around the insurance process. Instead of what I call “paying and praying” for the money to be refunded, followed by endless questions and clarification requests be the providers, our clients have the money at the tip of their fingers before the insurance event even took place. They also benefit from the freedom of choice when it comes to choosing a medical provider.

Last but not least: if you could live anywhere, at land or at sea, where would it be?

I have a huge passion for London recently.

 

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HCI Group Launches New Modular iPMI Plan, NIMBL Health

HealthCare International Group (HCI Group) is set to revolutionise the International Private Medical Insurance (IPMI) market with the launch of NIMBL Health, a fully modular and flexible health care plan designed to meet the unique needs and preferences of people living overseas whether individuals, families, or a group of employees.

NIMBL Health is now available in Africa and Asia and will be available worldwide later in 2023.

NIMBL Health allows your clients to choose the benefits and levels of cover that best suit their personal needs. All plans come with a set of core benefits with a choice of caps and deductibles to suit the client’s budget. NIMBL Health also allows the client to choose additional modules that come with benefit and deductible options to meet the whole spectrum of requirements. Maternity cover is also available for group schemes.

NIMBL Health provides a number of options for areas of cover so that a client can subscribe to exactly the coverage they need.

The quoting platform is designed to be user-friendly, with a simple interface that allows you to easily customise each policy to suit your clients’ needs and budgets.

The NIMBL Health core benefits include inpatient treatment, cancer cover, and emergency dental cover. Customers can choose to cap their core benefits at $250k, $1m, $2m, or $3m with five levels of deductibles from nil through to $10k.

Customers can also choose to add optional modules to their policy; outpatient cover, routine dental cover, and assistance and evacuation with three levels of cover and four levels of deductible. Maternity cover is available for group schemes.

Ian Wood, CEO of HCI Group, said, "Our customers have requested flexibility for their international private medical insurance and with over half a million possible options, NIMBL Health delivers this. By choosing the modular approach of NIMBL Health, we can offer a truly tailored policy suitable for all budgets and circumstances."

NIMBL Health is a game-changer in the health insurance industry, offering customers the freedom and flexibility to choose the coverage they need at a price they can afford. With its innovative modular approach, NIMBL Health is poised to transform the way customers access and manage their international healthcare.

HealthCare International is a leading provider of private medical insurance solutions to people living away from their home country including expats, digital nomads and the internationally mobile. We have been providing reassurance of private medical care to our clients for over 20 years with a footprint in over 120 counties.

In the summer of 2022 we acquired the Integra Global brand and now provide international private medical insurance to professional yacht crew across the globe through our MarineSure Health products. 

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APRIL International Maintains Top IPMI Service Rating For 2nd Consecutive Year

APRIL International, the international private medical insurance (IPMI) solution provider, is delighted to receive a 5-star service rating for the second year running in Health and Protection’s 2023 IPMI Report. 

The company offers international health insurance plans to individuals, families, students and businesses of all sizes, and received an overall score of 88.5 out of 100 in the report. The rating is based on feedback from over 200 advisers, intermediaries, and brokers.

Joe Thomas, Managing Director of APRIL International UK, said, “For us, as well as receiving the stand-out five-star service rating for the second year in a row, the key takeaway from this report is the fact that we are one of a very small number of providers to record a substantial growth in customer numbers and to show strong continued growth. The research also shows that brokers are optimistic about the sector, with almost two-thirds of intermediaries interviewed saying they had seen increases in business over the last 12 months, with many expecting this pattern to continue.

“Delivering a high-quality service is all about listening to and responding to your customers, so great credit should go to our teams, who have gone from strength to strength in terms of their service offering to both brokers and direct clients. As we forecast last year, international private medical insurance appears to have become firmly established as a “must have” for employers, students and families living and working abroad. This rating leaves us very well positioned to build on our success over the next 12 months.”

APRIL International scored highly across all categories in the research. The business is particularly pleased with its high ratings performance in the areas of quote and application support, speed of response and staff expertise, and problem solving. These are all critical to the success of the broker/client relationship and to ensuring repeat business levels and renewals remain strong.

Joe Thomas continues, “We have continued to invest heavily this year to make sure our partners feel fully supported in their client relationship and that their investment has proved to be well judged.”

“In the future, compliance and ever-changing global regulations stand out as the major challenges faced by brokers. We have wholly owned subsidiaries or full-service offices in many of the major global population centres including London, Paris, Cologne, Dubai (UAE), Mexico City, Bangkok, Hong Kong, Singapore, Shanghai, Jakarta, and Ho Chi Minh City. These act as our foundation for compliance, enabling us to sell and support policies with local knowledge and expertise. This network supplies up-to-date compliance information to the wider Group, which we are then able to cascade down to brokers. Information is constantly updated to ensure worldwide compliance.”

APRIL is continuing to invest in its global strategy of digitisation, smoothing and simplifying the customer journey and to roll out new initiatives and improvements with services such as telehealth, giving clients unlimited access to phone-based GP consultations.

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Trawick International Celebrates 25th Anniversary

Trawick International, an industry-leading international insurance company, is celebrating 25 years of providing insurance solutions that support today's globally mobile population.

Founded by Daryl Trawick in February 1998, Trawick International began as an insurance broker providing solutions for students and scholars studying outside their home country. In 2008, with healthcare reform on the horizon and uncertainty in the student market, Trawick diversified the Company's portfolio by adding travel insurance to its offerings. By 2010, travel insurance became the Company's core offering. Today, Trawick International continues to offer student insurance and a suite of domestic and international travel insurance solutions, from travel medical to trip cancellation, cruise to adventure travel insurance.

Trawick further diversified the Company's offerings in 2022 by adding products to support expatriates and educators worldwide, including international group health, life, and disability. Additionally, the Company's global footprint grew with expanded Latin America and UK divisions and Global Accident, Health & Life Reinsurance services.

When asked about the secret to the company’s success, Daryl Trawick, President and CEO, Trawick International commented, "There are many factors that have contributed to our success, but none more than the people that work here. The employees at Trawick International have deep international insurance experience combined with passion and drive to innovate and excel at what they do. I truly believe they are the reason the Company has grown and succeeded in the way it has."

What started as a one-person business in the bedroom of Trawick's then-home grew to about ten employees based out of a small Alabama office and is now a fully remote, nearly 100-person company with employees across the U.S. and U.K. The Company also has more than 15,000 partners distributing its products.

Trawick added, "Along with the employees, I want to thank our customers and partners. Without them, we could not exist. I am extremely proud of our accomplishments over the last 25 years. The best is yet to come, and I look forward to many more years of growth and innovation."

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International Private Medical Insurance Magazine Provider Network Directory February 2023

The February 2023 edition of the International Private Medical Insurance Magazine Provider Network Directory, is out now, featuring over 80 pages of international private medical insurance and medical assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks.

The international medical insurance network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

CLICK HERE TO DOWNLOAD THE IPMI MAGAZINE PROVIDER NETWORK IN PDF FORMAT

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Provider Network Members 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link.

To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

CLICK HERE TO DOWNLOAD THE IPMI MAGAZINE PROVIDER NETWORK IN PDF FORMAT

 

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International Private Medical Insurance Magazine Provider Network Directory January 2023

The January 2023 edition of the International Private Medical Insurance Magazine Provider Network Directory, is out now, featuring over 80 pages of international private medical insurance and medical assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks.

The international medical insurance network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

CLICK HERE TO DOWNLOAD THE IPMI MAGAZINE PROVIDER NETWORK IN PDF FORMAT

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Provider Network Members 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

CLICK HERE TO DOWNLOAD THE IPMI MAGAZINE PROVIDER NETWORK IN PDF FORMAT

 

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Passportcard's Innovative ASO Solution For Large Customers

International health insurance provider enables full cost control.

PassportCard's payment processing and administration of medical services (ASO solution) is now also used by Lufthansa. More than 20,000 members of its flight staff already benefit from it.

The large company enjoys a comprehensive cost control solution without the need to take out insurance.

The ASO solution enables claims management, cost savings, app usage and PassportCard's innovative card solution - around the clock and around the world.

Eithan Wolf, CEO PassportCard EUROPE told iPMIM, “PassportCard is incredibly proud to service 23000 air crew members of Lufthansa. At the same time it gives us the ultimate proof that we are on the right track on our journey to become the leading IPMI provider in Europe.”

Advantages of the ASO solution

ASO (Administration Services Only) solutions are ideal for large clients where the risk is self-sustaining from an actuarial perspective. In this case, it is more advantageous for companies to be considered "self-pay" in order to receive the full benefits of the insurance but save the insurance margin and the insurer's profit.

In an ASO solution, the claims fund, i.e. the account from which claims are paid, is topped up by the customer. This means that the company itself pays.

On average, the cost saving of an ASO solution compared to full insurance is about 20 per cent.

PassportCard has been managing ASO solutions for government agencies and large corporations for many years.

Effect of ASO solutions

ASO solutions unite the client and the provider. The ASO partner analyses the data every month to track the results and behaviour of the portfolio. Optimising changes can then be made to the performance table, which can be adjusted with the client's approval to achieve better cost containment results.

After one year, there is sufficient data to enter into either the continuation of the ASO solutions or the provision of a full insurance mechanism.

PassportCard is a member of the DavidShield and White Mountains group of companies (NYSE: WTM), which has been a leader in international health and travel insurance since 1999 and serves over two million customers worldwide. The Hamburg-based company has focused on the German market since 2015 and works with Allianz, MGEN and TK. The company is a winner of the German Innovation Award 2021 and belongs to the Leading Employer Top 1%.

Further information: www.passportcard.de

 

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Insurance Industry Unites To Support The People Of Ukraine

Insurance businesswoman and entrepreneur, Kirsty Diclaudio, has just returned from a humanitarian mission to Ukraine, where she helped to deliver electric generators, power banks, blankets, hot water bottles, clothing and medical supplies to the people in the country.

As the war in Ukraine surpasses its tenth month, the country has been plunged into a deep freeze. And, with Russia targeting critical infrastructure, including electricity and water supplies, millions of people have been left homeless and fleeing families without basic life support necessities. 

The mission was made possible after a fundraising event on 8th December, organised and hosted by Diclaudio, alongside business partner Sarah Watson, who co-founded THIS (Travel & Health Insurance Series) - conferences and networking events for the global travel and health insurance industry.

Donations from the industry and the event sponsors, combined with donated equipment from several companies keen to support the mission, meant that just three days after the event, THIS were able to deliver just over £22,000 worth of supplies to Ukraine.

It was all made possible thanks to the generous support of the insurance industry, coming came together to support a worthy cause - and, trusting that Diclaudio and Watson would identify where the supplies would be most needed. However, what the sponsors and donors did not know is that less than one week after the fundraiser, Diclaudio would travel to Ukraine to purchase and hand- deliver those essential items.

Absolute secrecy was essential for security reasons. Diclaudio ensured she took all necessary safety measures before embarking on such this mission. This included engaging risk advisory firm Inherent Risks, who have been enabling global media and non-governmental organisations to operate safely in Ukraine since the conflict began.

Tapping into her extensive network within the industry, Diclaudio also secured high-risk emergency medical and evacuation insurance through Hotspot Cover, underwritten by Atrium Underwriters, a Lloyd’s insurer.

Finally, after a nine-9 hour vehicle overland journey from Poland into Ukraine, Diclaudio and her security team drove to a Soviet-era residential block to meet desperate families with young children, who had been without power, heat, hot water or reliable access to warm food for prolonged periods. After this, she met an organisation that supplies front-line troops who are risking their lives every day, donating warm weather clothing and medical supplies.

After a night in a hotel in complete darkness with no essential services due to electricity blackouts, soundtracked by air raid sirens, the realities of day-to-day life that the victims of this war have endured, was a sobering experience.

The following morning, Diclaudio visited an underground air raid shelter to see first-hand what living conditions are like, before being escorted to and around the main hospital in the city. Here she spoke to staff and patients who will benefit from the donations of generators, battery packs, blankets, clothing and other requested supplies.

“A heartbreaking moment was being led into a dilapidated basement, to find a neonatal ward of very unwell, vulnerable premature babies. They are in the basement as it was the safest space in the hospital in the event of an incoming missile from Russia hitting in or around the hospital. The staff, although lacking basic medical supplies and facing their own troubles at home caused by war, remained incredibly positive and professional.”

Sitting at the border, for now the seventh hour, in below freezing temperatures as I write this press release, I feel compelled to tell this story - to raise awareness. And, perhaps more importantly, to return very soon to help the people and causes I’ve been introduced to on this incredibly humbling and emotional mission.

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iPMI Magazine Round Table: International Medical Cost Containment Strategies 2022

This Closed Door Executive Round Table Business Forum Takes A Look At International Medical Cost Containment Strategies, In A Post Covid-19 World.

A lot has changed since global lock downs grounded flights, halted travel and screwed up business. What a 2 years it was. Emerging from the other side, we speak with international healthcare leaders about what has changed since the pandemic, and the journey the global health insurance market is navigating to insure against future risks. As always, the dialogue and debates were highly educational.

Round Table Executives

Elena Donina Glukhman

AP Companies

Nicole Perreault

AXA Partners US

James Walker

Charles Taylor Assistance

Dr Peter Mills

Cigna Europe

Susan Yates

Falck Global Assistance

John Speers

Global Excel

Monica Rummelhoff

GMMI

Gitte Bach

New Frontier Group

Mike Rizo

Pharmcare

Sumit Gaurav

Roy Medical Assistance

Alerah Turner

World Travel Protection

How To Download International Medical Cost Containment Strategies 2022

CLICK HERE to view or download the round table in PDF format.

For the best reader experience we recommend downloading the PDF and viewing in Adobe Acrobat.

If you have any issues accessing Google from your corporate network, feel free to contact us, for an alternative method.

We hope you enjoy reading this RT report, as much as we enjoyed pulling it together.

LEGAL: © 2009-2022 All rights reserved. iPMI Magazine is protected by copyright and may not be copied, distributed, republished or used in any way without the express written permission of the publisher. By using iPMI Magazine you agree to the terms and conditions of use.

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