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Cigna Appoints Phil Austin To Expanded Leadership Role In Europe - Announces New European Structure Featured

In The iPMI Picture: Phil Austin, Cigna CEO, Europe. In The iPMI Picture: Phil Austin, Cigna CEO, Europe.

Cigna, a leading global health services company, today announced an expanded role for Phil Austin as Chief Executive Officer, Europe, and a restructured European team.

As part of the international Health Solutions leadership team, Phil is accountable for leading Cigna’s strategic market development to drive accelerated growth in Europe. He will continue to report to Howard Gough, Chief Executive Officer for Europe, Middle East and Africa. 

Phil joined Cigna in 2002 as Partnership Director for the UK HealthCare Benefits business. He has held a number of leadership roles within the business, including Health, Life & Accident (HL&A) Europe Sales and Marketing Director, Interim CEO for HL&A Europe, and Managing Director for Cigna’s domestic health care businesses in UK and Spain. 

Phil spearheaded the strong growth of Cigna’s Global Individual Private Medical Insurance (IPMI) business, which provides solutions for high net worth and globally mobile individuals in more than 150 countries. Phil moved into the role of Managing Director for Cigna’s UK domestic health care business in 2015. Most recently he has been responsible for overseeing the development and launch of the award-winning Cigna Virtual Health® – a market first in integrated digital health care solutions for employers in the UK.

Commenting on Phil’s appointment, Howard Gough said: Europe is a very important market for Cigna as it is for our clients, customers, broker and provider partners. We have a strong foundation of scale, service excellence and innovation to build on. As such deploying one of our top talents to the region was a critical and deliberate strategic move, and with Phil he brings a depth of experience from not only within Cigna but through his many years leading the way in the health insurance industry as a whole. I am excited that Phil will lead our European businesses through the next phase of growth enabling all our customers and clients to benefit from our industry leading global capabilities as well as our deep rooted local expertise.”
In addition to Phil Austin’s expanded role, the newly restructured European team will see four further appointments, each reporting to Phil Austin. 

Liam Hughes will become European Sales & Client Management Director. This role spans both the global employer and local domestic businesses. 

Liam joined the company in 1990 and moved into Global Health Benefits in 2007. In his new role, Liam has overall control of the large corporate and SME business, which involves overseeing the profitable growth and retention of Cigna’s European portfolio, through supporting their sales targets and new market initiatives. 

Will Shaw will assume the role of Sales Effectiveness Director. In this role he will have responsibility for all areas of sales effectiveness supporting our European Sales and Client Management team on our go to market strategy. 

Will joined Cigna in 2001 and undertook a variety of roles in new business, sales and client management. He was promoted in 2014 to Sales and Client Management Director for the UK domestic health care business.

Frank Indestege will become EU Partnership and B2G Director, responsible for implementing our partnership strategy across Europe and driving our sales strategy for the Business to Government segment.

Frank has almost 20 years’ experience in business development, gained at Cigna Global Health Benefits, Europe, Vanbreda International, and Globality Health. Previously Director of Business Development at Cigna Global Health Benefits, in his new role as Market Development Director, Europe, Frank is responsible for business development projects and strategic partnerships across Europe.

Amy MacKay also takes on a new role and has been appointed EMEA Head of Broker Relations and Cross Sell, with a full regional remit to optimise sales opportunities and relationships across all our markets.

Amy has been a key member of Cigna’s Middle East team over the past four years, most recently as Market Lead for UAE, our largest Middle East market, and has consistently delivered significant growth for the region.

Phil said: “I am excited to be leading our European businesses and to be working with such talented individuals. Cigna is an ambitious company, and this is a tremendous opportunity for us to strengthen our ability to drive enhanced growth in Europe at a time when global mobility and demand for health benefits are increasing. This new structure will allow us to strengthen our promise to Go Deeper – further expanding our customer, client and partner relationships; Go Local – providing outstanding local expertise and delivery; and Go Beyond – continue to lead through innovation.”



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