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Sedgwick’s UK Fraud Investigation Division Appoints New Leader And Announces New Investment In Leading AI Technology

Sedgwick, a leading global provider of technology-enabled risk, benefits and integrated business solutions, today announced new leadership appointments and investment in new AI technology to enhance the existing service.

Ian Carman has been appointed director, head of investigation services. Carman has 24 years of experience in property and fraud investigation including as the counter fraud field operations manager at a multinational general insurance company. Prior to joining Sedgwick, he was head of property claims at an insurance investigation and intelligence services provider.

Additionally, Adam Parry is joining Sedgwick as head of home investigation services. Parry has extensive experience in complex fraud. He comes to Sedgwick from an investigation company, where he was property operational lead and most recently property technical lead.

To support our clients further, as many have operations outside of the UK, Steve Crystal, who previously played a leading role in the UK fraud team, will now oversee the development of fraud investigation services across the company’s international operations.

Along with the introduction of a new leadership team, Sedgwick is investing in new technology which uses market-leading data gathering using artificial intelligence (AI), machine learning, propensity modelling and voice risk analysis.  This new technology coupled with highly skilled investigators, will allow the team to build on their success over the past three years where we have saved clients over £100 million in fraud costs across home, commercial, motor and liability claims.

“As the UK investigative services business has evolved, we have continually enhanced and refined our solutions by investing heavily in talent and technology, including the latest additions of a fraud analytical solution and the automation of the screening functions to improve fraud detection.”

“Given the great market reputation of our fraud services, we are excited to have high-calibre professionals in Ian and Adam joining this outstanding Sedgwick team.” said Neil Gibson, chief operating officer for Sedgwick in the UK.

Ian Carman said “Sedgwick has a great market reputation for investigative technical expertise, and I’m delighted to be joining at such a pivotal time.  In these challenging economic times, protecting our clients and their customers from the cost of fraud is essential.  The significant investment in the very latest data analytics and fraud risk modelling technology combined with our extensive human expertise places Sedgwick in a very strong position to deliver innovative and market-leading counter fraud solutions for our clients.”

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