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Generali Global Assistance Unveils Iris OnWatch Identity Protection Travel Services

Generali Global Assistance ("GGA" or "the Company"), a leader in the assistance industry since its founding in 1963 and part of the multinational Generali Group, today from the Global Business Travel Association (GBTA) 2016 Convention, and in conjunction with the launch of its Iris OnWatch ("Iris") Identity Protection Platform, unveiled its Identity Protection Services designed specifically for the travel industry.

International travel represents one of the highest risk vectors that can lead to identity theft. When individuals travel, they access data via unsecured sources which puts them at risk, and inherently are more likely to lose items including mobile devices and wallets that, if taken by malicious parties, can lead to identity theft. According to Javelin Research (2015), the highest risk vector regions are Europe and South Asia, where travelers are approximately 2x more likely to have their identity stolen.

Iris provides identity theft resolution services so that victims can repair problems quickly and easily, which is especially critical while traveling abroad. GGA's Iris travel services and award-winning team of certified resolution specialists provide 24/7, multilingual, white glove service to customers who have been victims of identity theft, no matter where they may be located around the globe. 

These services include:

  • Liaising with local authorities
  • Filing international police reports
  • Securing emergency cash in local currencies
  • Contacting embassies
  • Translating official documents
  • Cancelling lost or stolen credit cards
  • Direct purchasing of transportation tickets and hotel accommodations

Iris' travel services also offers identity theft prevention solutions, including innovative downloadable digital privacy protection software that can mitigate the risk of identity theft occurring when individuals are traveling and using unsecured networks. Its monitoring capabilities and alerting system are uniquely suited for national and international travel. Should suspicious activity occur, individuals are immediately alerted and can monitor the status of their credit profiles, compromised credentials, and any potential damaging use of personal information through a comprehensive online portal that is accessible through mobile devices. 

Paige Schaffer, President and COO of Generali Global Assistance's Identity and Digital Protection Services Global Unit, commented on today's news, "We are extremely proud to have formally launched our Iris OnWatch Identity Protection Platform today, as well as to highlight our services designed specifically for the travel industry. National and international travel is fraught with identity theft risks, and as such our goal is to provide businesses with the tools to allow their customers and employees peace of mind while away from home. We believe our integrated approach to prevention, monitoring, alerting and resolution, backed by the multinational Generali Group, one of the 50 largest companies in the world, stands above the rest."

Generali Global Assistance has protected the assets of organizations and their customers for over 50 years, and was one of the first companies to offer identity theft protection and resolution services in the United States. Iris significantly expands the Company's already strong identity protection services, and is offered as a solution to over 25 million people by leading Fortune 500 companies and some of the largest organizations in the insurance industry. The platform is customizable for the unique needs of each organization, and can be white labeled, co-branded, or Generali Global Assistance-branded in order to increase revenue, drive customer/employee engagement, enhance brand loyalty, and more. Iris addresses all areas of need for companies and their customers, offering prevention, monitoring, alerts, award-winning resolution services and identity theft insurance.

More information about the Iris identity protection platform is available at

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Medical, Travel And Technical Assistance


A guide to leading international medical and travel assistance companies and providers, operating within leisure, expatriate and corporate business travel markets globally.