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Generali Global Assistance Partners With Lyft For Non-Emergency Medical Personnel Transportation

Generali Global Assistance has announced that it has entered into a strategic partnership with Lyft, the fastest growing rideshare company in the U.S., to bring new levels of connected customer service and cost containment to its clientele of insurance companies and multinational corporations. Generali Global Assistance provides a suite of services to help travelers in times of need – from minor inconveniences to life-threatening medical situations – and everything in between.

Generali Global Assistance counts more than 50 of the top accident, health, property and casualty insurers among the clients that utilize their assistance services – in addition to their own travel insurance business unit. The partnership with Lyft will help ensure that set-up and billing for covered transports for insured and corporate travelers can be managed more efficiently and effectively with less travel interruption and higher productivity for travelers – by booking ground transports through Generali Global Assistance team members with direct access to Lyft's "Concierge Platform." Additionally, the partnership, which is one of the first-of-its-kind, will reduce the overall cost of ground transports which will be passed through to Generali Global Assistance's clients.

Chris Carnicelli, CEO of Generali Global Assistance, commented on today's news, "We are thrilled to collaborate with Lyft and to provide reliable and cost-effective transportation solutions. This is merely the tip of the iceberg in terms of our plans to integrate Lyft's services across our business lines. We look forward to updating the market on these new initiatives as this partnership progresses."   

Generali Global Assistance, formerly Europ Assistance USA, is a division of Europ Assistance Group, a leading provider of assistance services for more than 50 years and part of Generali Group, the 3rd largest insurer in the world. Europ Assistance Group manages 10,000 medical transports annually and provides medical and personal assistance services every two seconds worldwide. 

"This partnership with Generali Global Assistance enables us to get one step closer to our mission of improving people's lives with the world's best transportation," said Dan Trigub, Head of West Coast Healthcare Partnerships at Lyft. "Together, we're working to provide even more customers with an efficient and effective transportation solution in a variety of situations – improving transit options for millions of their customers across the country."

The potential integrations of Lyft's services that Generali Global Assistance will explore are numerous. For example, Lyft already has an integration with CareLinx, a leading digital marketplace that provides in-home care solutions for seniors, which Generali Global Assistance recently acquired. Through the partnership CareLinx and Lyft created CareRides, a convenient and reliable door-through-door transportation service to increase freedom and mobility for millions of individuals who need extra support across the U.S. The partnership makes Lyft's ride-sharing service available through CareLinx's mobile application, enabling their elderly customers to easily order a car to get to doctor's appointments, run errands, or visit friends and family with the assistance of a professional caregiver.  

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Medical, Travel And Technical Assistance


A guide to leading international medical and travel assistance companies and providers, operating within leisure, expatriate and corporate business travel markets globally.