Now Health International Enhances Added Value Services For Globally Mobile Membership
- Written by iPMI Magazine
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Now Health International Group has announced a partnership with travel assistance company Assist America to deliver even greater value to its globally mobile membership base.
Now Health International members with one of the company’s flagship, enhanced WorldCare plans will now be able to access a wide range of travel assistance services, including support before and during their travel as well as in an emergency. The new travel assistance support forms part of the wider added value services offered to WorldCare customers beyond their core plan protection, including a global concierge and second medical opinion service.
The partnership with Assist America, one of the largest providers of global emergency assistance services worldwide, will enable Now Health International WorldCare members to access pre-trip travel information. This includes advice on country visa requirements, vaccination recommendations and other important security information.
While travelling these customers will also be able to access support to locate lost luggage, replace lost travel documents and receive referrals to locally based language interpreters and legal counsel; critically important services to the large numbers of expatriates and international business travellers which Now Health International serves.
During a medical emergency overseas, in addition to the health treatment covered by Now Health International’s plans, WorldCare members will also be able to receive wider support for them and their family. If a member travelling alone outside of their country of residence needs to be hospitalised for more than five days, they will be entitled to a compassionate visit from a friend or family member. In the event that a medical emergency abroad leaves a member’s children unattended, Now Health International will also be able to arrange care or transportation home.
These new services are now available to enhanced WorldCare members across all markets. Embedded within the WorldCare plan proposition, this travel assistance support can be accessed directly via the Now Health International Customer Service team, providing a seamless user experience. Assist America will also provide Now Health International with back-end support for the medical evacuation and repatriation benefits included in its plans to drive operational efficiencies and deliver cost savings.
Zahir Sharif, Managing Director at Now Health International said: “This partnership forms part of our ongoing work to deliver added value to our members and demonstrate our commitment to their overall health and well-being. We know that many of our members are frequent flyers and we wanted to provide them with reassurance that we are there to 2 support them both at home and abroad. We are continuing to develop our added value services to differentiate ourselves in the marketplace and ensure we can better cater to the needs of our internationally-minded customer base”.
Brian Mulligan, Assist America’s CEO and President added: “We are proud to partner with Now Health International and bring unique and comprehensive travel assistance services to its membership. This partnership expands on Now Health International’s programme by providing a true added value benefit to WorldCare members. The goal of both of our organisations - to ensure that members receive the best care possible whenever and wherever they need it - is very much aligned.”