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International Assistance Group Supervisory Board: New Chairman, New Members

Mr. Daniel Cornudella has been appointed as the new Chairman of the Supervisory Board of the International Assistance Group (IAG), the leading global alliance of independent assistance organisations. The Board also sees a number of other appointments from partner organisations within that alliance.

Mr. Cornudella is Assistance Director and Director of International Relations at RACC, Spain’s leading automobile club. RACC is serving to more than 800,000 members and over 5 million different drivers and travellers, providing both medical and roadside assistance. He had previously served on the Supervisory Board before his appointment.

“My intention is to develop the Strategic Plan initiated in 2017, with particular attention to extending the network and quality delivered,” said Mr. Cornudella. He added: “Digitalising process is a key element that will help our Partners interact faster and more efficiently as our services grow in all areas of medical, roadside and security assistance.”

The Supervisory Board is the governing body of the International Assistance Group and composed of senior management of those Core Partner organisations who are also shareholders. It is elected for a two-year term at the Annual General Assembly, the last one being held in Lyon last October. Mr. Cornudella succeeds Mr. Michael Marquardt who will remain on the Supervisory Board.

Joining the Supervisory Board are: Markus Detel (Deputy CEO & CFO, Medicall, Switzerland), Thomas Davidson (President, On Call International, USA), and Peter Tangstrom (Director of Operations, SOS International, Netherlands). They will serve alongside: Will McAleer (President, World Travel Protection, Canada) who will take up the role of Vice Chairman, Michael Marquardt (Chairman, AA International, Indonesia) the previous Chairman, Pascal De Medeiros (Deputy CEO, Filassistance, France), Rodrigo Canasi (CEO, Iké Asistencia, Mexico), and Faruk Ertug (Deputy General Manager, Remed Assistance, Turkey).

Read more International Assistance Group news and articles on their micro web site on iPMI Magazine, click here.

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International Assistance Group: Rebuilding The Future For Nepalese Schoolchildren

International Assistance Group (IAG), the world’s largest alliance of independent assistance companies, contributes to help rebuild a school in Nepal after it was destroyed by the earthquake.  

On 25th April 2015, Nepal was struck by an earthquake measuring 7.8 on the Richter scale. The disaster left 8,600 people dead, 21,000 injured and 800,000 homes destroyed; it is estimated to have directly affected a quarter of the Nepalese population, including 1,000,000 children whose lives and education were abruptly interrupted. In the immediate aftermath, International Assistance Group’s (IAG) Partners in the region, Alpine Rescue Service (Nepal) and East West Rescue (India) worked tirelessly around the clock to organize emergency medical evacuations for other IAG Partners who had hundreds of clients stranded in Nepal.

One year on, the gradual process of rebuilding the nation continues, but the pace of progress is slow – especially given the constant threat of further seismic activity and the political unrest triggered by the sheer scale of the challenge ahead. In the months following the disaster, Alpine Rescue Service, the IAG Assistance Partner in Nepal, initiated “Mission: Rebuild Nepal” with the aim of reconstructing some of the country’s key institutions. In particular, Alpine Rescue Service decided to focus their efforts on helping a generation of children get back into education. This need was especially pressing because, as international charity UNICEF reported in 2015, 90% of schools had been destroyed in some areas, while 24,000 of the country’s classrooms had been rendered unusable.

In July 2015, International Assistance Group made a large donation to Alpine Rescue’s fund to rebuild Shree Achane Higher Secondary School in Dhading, Nepal: an institution attended by 776 students before the structure collapsed during the catastrophe. “Despite delays caused by monsoon rains and the fuel embargo crisis in late 2015, we are very pleased to announce that the construction work is now underway. Provided there are no further setbacks over the next few weeks, this part of the project should be completed by August 2016, helping the children and the wider community to return to a more normal daily routine,” mentioned Ram Bahadur Nepal Chhetri, Managing Director at Alpine Rescue Service.

As a result of their experience and expertise in this field, IAG has a unique insight into the impact of both natural and man-made disasters, and what it takes to rescue people and rebuild lives in the days, months and years that follow. The group understands that the process of healing a nation continues long after the first-response missions are complete and all tourists have been safely repatriated. “We believe that it is extremely important for IAG to contribute to such a meaningful cause, which will provide education to over 700 Nepalese students. We are proud to be part of Alpine Rescue’s project because we recognize that education plays a key role in society,” concluded Cécile Hermetz, General Manager at International Assistance Group.

About International Assistance Group

International Assistance Group (IAG) is a limited incorporated company in Paris (France) regulated under the French law and owned by its Partners. This worldwide commercial alliance of independent companies spanning all the links in the assistance value chain was formed in 1992 by five European companies with the aim of helping each other offer quality assistance. The group’s success has attracted accredited companies around the world and it now boasts 60 Partners and Preferred Providers and a turnover of over €1.5 billion. More than 7,400 employees take care of 154 million end users.

In 2015, International Assistance Group handled 5.7 million cases, 32,000 medical repatriations and 2 million roadside cases. IAG’s experience, international presence, and range of services enable the group to meet the needs of over 154 million beneficiaries worldwide, out of which 1.8 million are expatriates. More than 7,400 dedicated employees serve clients in over 130 countries, making International Assistance Group and its Partners one of the leading assistance network companies in the world. For more information, please visit: www.international-assistance-group.com

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Athens Assistance

Athens Assistance is a travel, medical, legal, roadside and technical assistance company in Athens, Greece. Athens Assistance has been delivering travel assistance, and cost containment services, in Greece, for over 15 years. Managed by the founder and owner, Dr. Dimitris Koliniatis, Athens Assistance is a professional provider of travel assistance services in Greece and Cyprus. Anytime, at any place around the world, an immediate precious help just when you need it, for you, your family or your companion, your goods and property. For illness, accident, evacuation, loss, car damage or theft – when in troubles, traveling or at home, a direct tangible physical and economical support, in the state of excellence. Athens Assistance advises, organizes and provides care to meet the needs of an emergency situation offering medical, technical, legal and travel world-class assistance for individuals and corporate clients. Athens Assistance is the assistance business partner for call center, cost containment and case management products and services, in the field of health, travel, motor and home. Athens Assistance is a privately owned financially independent company, with guaranteed professional structure, established in Athens since 1993. As a member of the International Assistance Group, we are able to provide global solutions, having partners from many countries with local expertise. We are the member of the Group in Greece. Athens Assistance has established a national and a global network of providers and correspondents that ensures immediate provision of emergency assistance, in domestic and international level. The access to prompt help is just a phone call away and our experienced operations platform working on a centralized database is able to offer our services through the most appropriate, qualified and cost-effective providers according to international standards, oriented to customer safety and satisfaction. Within the full range of our activity we cooperate with : • Hospitals, Clinics, Medical centers • Doctors, Dentists • Ground Ambulances • Commercial airliners • Aeromedical companies, Air ambulances • Travel agencies, Hotels, Taxis, Couriers • Funeral offices • Towing services, Garages, Rent-a-car • Assistance companies • Claims handling companies We offer a wide range of personalized assistance services in health care, mobility restoration, for travel and home. Our 24h alarm center is manned by multilingual staff of experienced assistance coordinators and specialized assistance doctors. Medevac, our sanitary transportations and air ambulance service, is highly qualified and operates with our licensed air ambulance aircrafts, our medical team and our equipment, providing medical/paramedic escort with regular airliners too. Net for Care, our telemedicine service, allows rapid access to remote counseling and assessment, plus psychological support, by well known national and international expert doctors, from the best hospitals worldwide. Athens Assistance was established in 1993, merging the abilities of operators experienced in assistance field and of a medical team specialized in emergencies. In 1993 also joined the International Assistance Group, along with assistance companies from other countries, leading in their markets, sharing the opportunity to acquire and extend knowledge, practice guidelines, global network, cost reducing pooling volume and international clients. With emphasis on medical services, responding to the growing demand of specialized care, launched the ‘Medevac’ service, in 1994. A unique service that today executes the majority of sanitary transportations in private sector in Greece. The medical desk participates and presents works on medical assistance and transportation field, in national and international medical forums, conferences and committees. In 2003 is installed the first central telemedicine station, ‘Net for care’ project, in Metropolitan hospital. Company name:	ATHENS ASSISTANCE Ltd. Date of establishment:	1993 Address:	Main Office - 13, Constantinou Paleologou str. TK 185 35, Piraeus - Greece Airport Office - B’ 12 1/19-01 Athens International Airport ‘Eleftherios Venizelos’ Phone:	+ 30 210 4296 631 operations + 30 210 4296 662 management + 30 210 4296 630 medevac Fax:	+ 30 210 4296 661 e-mail: athensassist@athensassistance.gr - management operations@athensassistance.gr - operations medicaldesk@athensassistance.gr - medical desk medevac@athensassistance.gr - air ambulanceAthens Assistance is a travel, medical, legal, roadside and technical assistance company in Athens, Greece. Athens Assistance has been delivering travel assistance, and cost containment services, in Greece, for over 15 years. Managed by the founder and owner, Dr. Dimitris Koliniatis, Athens Assistance is a professional provider of travel assistance services in Greece and Cyprus. Anytime, at any place around the world, an immediate precious help just when you need it, for you, your family or your companion, your goods and property. For illness, accident, evacuation, loss, car damage or theft – when in troubles, traveling or at home, a direct tangible physical and economical support, in the state of excellence.

Athens Assistance advises, organizes and provides care to meet the needs of an emergency situation offering medical, technical, legal and travel world-class assistance for individuals and corporate clients. Athens Assistance is the assistance business partner for call center, cost containment and case management products and services, in the field of health, travel, motor and home. Athens Assistance is a privately owned financially independent company, with guaranteed professional structure, established in Athens since 1993. As a member of the International Assistance Group, we are able to provide global solutions, having partners from many countries with local expertise. We are the member of the Group in Greece. Athens Assistance has established a national and a global network of providers and correspondents that ensures immediate provision of emergency assistance, in domestic and international level. The access to prompt help is just a phone call away and our experienced operations platform working on a centralized database is able to offer our services through the most appropriate, qualified and cost-effective providers according to international standards, oriented to customer safety and satisfaction. Within the full range of our activity we cooperate with :

  • Hospitals, Clinics, Medical centers
  • Doctors, Dentists
  • Ground Ambulances
  • Commercial airliners
  • Aeromedical companies, Air ambulances
  • Travel agencies, Hotels, Taxis, Couriers
  • Funeral offices
  • Towing services, Garages, Rent-a-car
  • Assistance companies
  • Claims handling companies

We offer a wide range of personalized assistance services in health care, mobility restoration, for travel and home. Our 24h alarm center is manned by multilingual staff of experienced assistance coordinators and specialized assistance doctors. Medevac, our sanitary transportations and air ambulance service, is highly qualified and operates with our licensed air ambulance aircrafts, our medical team and our equipment, providing medical/paramedic escort with regular airliners too. Net for Care, our telemedicine service, allows rapid access to remote counseling and assessment, plus psychological support, by well known national and international expert doctors, from the best hospitals worldwide. Athens Assistance was established in 1993, merging the abilities of operators experienced in assistance field and of a medical team specialized in emergencies. In 1993 also joined the International Assistance Group, along with assistance companies from other countries, leading in their markets, sharing the opportunity to acquire and extend knowledge, practice guidelines, global network, cost reducing pooling volume and international clients. With emphasis on medical services, responding to the growing demand of specialized care, launched the ‘Medevac’ service, in 1994. A unique service that today executes the majority of sanitary transportations in private sector in Greece. The medical desk participates and presents works on medical assistance and transportation field, in national and international medical forums, conferences and committees. In 2003 is installed the first central telemedicine station, ‘Net for care’ project, in Metropolitan hospital.

Company name: ATHENS ASSISTANCE Ltd.

Date of establishment: 1993

Address: Main Office - 13, Constantinou Paleologou str. TK 185 35, Piraeus - Greece Airport Office - B’ 12 1/19-01 Athens International Airport ‘Eleftherios Venizelos’

Phone: + 30 210 4296 631

Operations: + 30 210 4296 662

Management: + 30 210 4296 630

Medevac Fax: + 30 210 4296 661

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Operations: This email address is being protected from spambots. You need JavaScript enabled to view it.

Medical desk: This email address is being protected from spambots. You need JavaScript enabled to view it.

Read more...

International Assistance Group

International Assistance Group is a worldwide commercial alliance of independent companies spanning all the links in the assistance value chain. The primary objective of the network is to help its members grow organically, offering true quality and health-focused outcomes. In order to achieve this, IAG constantly develops, recruits and trains a comprehensive global network of quality assistance experts and accredited provider partners. Founded in 1992 by five European companies, this alliance now enables all of the 49 partnered organisations to reach more of the assistance market through the close co-operation with other organisations in the network, thus increasing their competitiveness. And all of this while retaining their independence. Partners located all over the globe share local knowledge and resources, which is then harnessed into a worldwide service detailing common processes, performance standards, IT systems (such as a members-only proprietary database), and pooled purchasing.

The alliance is so widespread and influential on the market that the group can negotiate competitive terms from providers involved in supplying world-class assistance. International Assistance Group is a limited incorporated company in Paris (France), regulated under the French law and owned by its partners. The group was formed in 1992 by five European companies with the aim of helping each other offer quality assistance to cases. The group’s success has attracted accredited companies from every continent and it now boasts 49 partners and a turnover of over €678 million. More than 6,000 employees take care of 76 million end users. Last year, International Assistance Group® handled over 3.9 million cases and 30,000 repatriations, through 54 continuously attended medical call centres.

To further strengthen the benefits of an alliance between international partners, International Assistance Group organises internal forums on a bi-annual basis and has even created its very own IAG Academy, offering training to members on specific topics and exchange of best practices and knowledge. Being part of this strong, committed network provides unique opportunities to boost business and foster personal relationships. Since January, International Assistance Group has been offering opportunities to providers to join the network at a specific partnership level. In total, three different levels are available to suit various company profiles and their needs. To gain accreditation from International Assistance Group and access the many operational and marketing benefits, an application and assessment process must be completed.

Company: International Assistance Group

Address: 9 RUE JEAN BAPTISTE PIGALLE 75009 PARIS FRANCE

Phone: +33 1 55 30 09 10

Fax: +33 1 55 30 09 11

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Web: www.international-assistance-group.com

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Athens Assistance

Athens Assistance is a travel, medical, legal, roadside and technical assistance company in Athens, Greece. Athens Assistance has been delivering travel assistance, and cost containment services, in Greece, for over 15 years. Managed by the founder and owner, Dr. Dimitris Koliniatis, Athens Assistance is a professional provider of travel assistance services in Greece and Cyprus. Anytime, at any place around the world, an immediate precious help just when you need it, for you, your family or your companion, your goods and property. For illness, accident, evacuation, loss, car damage or theft – when in troubles, traveling or at home, a direct tangible physical and economical support, in the state of excellence. Athens Assistance advises, organizes and provides care to meet the needs of an emergency situation offering medical, technical, legal and travel world-class assistance for individuals and corporate clients. Athens Assistance is the assistance business partner for call center, cost containment and case management products and services, in the field of health, travel, motor and home. Athens Assistance is a privately owned financially independent company, with guaranteed professional structure, established in Athens since 1993. As a member of the International Assistance Group, we are able to provide global solutions, having partners from many countries with local expertise. We are the member of the Group in Greece. Athens Assistance has established a national and a global network of providers and correspondents that ensures immediate provision of emergency assistance, in domestic and international level. The access to prompt help is just a phone call away and our experienced operations platform working on a centralized database is able to offer our services through the most appropriate, qualified and cost-effective providers according to international standards, oriented to customer safety and satisfaction. Within the full range of our activity we cooperate with : • Hospitals, Clinics, Medical centers • Doctors, Dentists • Ground Ambulances • Commercial airliners • Aeromedical companies, Air ambulances • Travel agencies, Hotels, Taxis, Couriers • Funeral offices • Towing services, Garages, Rent-a-car • Assistance companies • Claims handling companies We offer a wide range of personalized assistance services in health care, mobility restoration, for travel and home. Our 24h alarm center is manned by multilingual staff of experienced assistance coordinators and specialized assistance doctors. Medevac, our sanitary transportations and air ambulance service, is highly qualified and operates with our licensed air ambulance aircrafts, our medical team and our equipment, providing medical/paramedic escort with regular airliners too. Net for Care, our telemedicine service, allows rapid access to remote counseling and assessment, plus psychological support, by well known national and international expert doctors, from the best hospitals worldwide. Athens Assistance was established in 1993, merging the abilities of operators experienced in assistance field and of a medical team specialized in emergencies. In 1993 also joined the International Assistance Group, along with assistance companies from other countries, leading in their markets, sharing the opportunity to acquire and extend knowledge, practice guidelines, global network, cost reducing pooling volume and international clients. With emphasis on medical services, responding to the growing demand of specialized care, launched the ‘Medevac’ service, in 1994. A unique service that today executes the majority of sanitary transportations in private sector in Greece. The medical desk participates and presents works on medical assistance and transportation field, in national and international medical forums, conferences and committees. In 2003 is installed the first central telemedicine station, ‘Net for care’ project, in Metropolitan hospital. Company name:	ATHENS ASSISTANCE Ltd. Date of establishment:	1993 Address:	Main Office - 13, Constantinou Paleologou str. TK 185 35, Piraeus - Greece Airport Office - B’ 12 1/19-01 Athens International Airport ‘Eleftherios Venizelos’ Phone:	+ 30 210 4296 631 operations + 30 210 4296 662 management + 30 210 4296 630 medevac Fax:	+ 30 210 4296 661 e-mail: athensassist@athensassistance.gr - management operations@athensassistance.gr - operations medicaldesk@athensassistance.gr - medical desk medevac@athensassistance.gr - air ambulance

Athens Assistance is a travel, medical, legal, roadside and technical assistance company in Athens, Greece. Athens Assistance has been delivering travel assistance, and cost containment services, in Greece, for over 15 years. Managed by the founder and owner, Dr. Dimitris Koliniatis, Athens Assistance is a professional provider of travel assistance services in Greece and Cyprus. Anytime, at any place around the world, an immediate precious help just when you need it, for you, your family or your companion, your goods and property. For illness, accident, evacuation, loss, car damage or theft – when in troubles, traveling or at home, a direct tangible physical and economical support, in the state of excellence.

Athens Assistance advises, organizes and provides care to meet the needs of an emergency situation offering medical, technical, legal and travel world-class assistance for individuals and corporate clients. Athens Assistance is the assistance business partner for call center, cost containment and case management products and services, in the field of health, travel, motor and home. Athens Assistance is a privately owned financially independent company, with guaranteed professional structure, established in Athens since 1993. As a member of the International Assistance Group, we are able to provide global solutions, having partners from many countries with local expertise. We are the member of the Group in Greece. Athens Assistance has established a national and a global network of providers and correspondents that ensures immediate provision of emergency assistance, in domestic and international level. The access to prompt help is just a phone call away and our experienced operations platform working on a centralized database is able to offer our services through the most appropriate, qualified and cost-effective providers according to international standards, oriented to customer safety and satisfaction. Within the full range of our activity we cooperate with :

 

  • Hospitals, Clinics, Medical centers
  • Doctors, Dentists
  • Ground Ambulances
  • Commercial airliners
  • Aeromedical companies, Air ambulances
  • Travel agencies, Hotels, Taxis, Couriers
  • Funeral offices
  • Towing services, Garages, Rent-a-car
  • Assistance companies
  • Claims handling companies

 

We offer a wide range of personalized assistance services in health care, mobility restoration, for travel and home. Our 24h alarm center is manned by multilingual staff of experienced assistance coordinators and specialized assistance doctors. Medevac, our sanitary transportations and air ambulance service, is highly qualified and operates with our licensed air ambulance aircrafts, our medical team and our equipment, providing medical/paramedic escort with regular airliners too. Net for Care, our telemedicine service, allows rapid access to remote counseling and assessment, plus psychological support, by well known national and international expert doctors, from the best hospitals worldwide. Athens Assistance was established in 1993, merging the abilities of operators experienced in assistance field and of a medical team specialized in emergencies. In 1993 also joined the International Assistance Group, along with assistance companies from other countries, leading in their markets, sharing the opportunity to acquire and extend knowledge, practice guidelines, global network, cost reducing pooling volume and international clients. With emphasis on medical services, responding to the growing demand of specialized care, launched the ‘Medevac’ service, in 1994. A unique service that today executes the majority of sanitary transportations in private sector in Greece. The medical desk participates and presents works on medical assistance and transportation field, in national and international medical forums, conferences and committees. In 2003 is installed the first central telemedicine station, ‘Net for care’ project, in Metropolitan hospital.

Company name: ATHENS ASSISTANCE Ltd.

Date of establishment: 1993

Address: Main Office - 13, Constantinou Paleologou str. TK 185 35, Piraeus - Greece Airport Office - B’ 12 1/19-01 Athens International Airport ‘Eleftherios Venizelos’

Phone: + 30 210 4296 631

Operations: + 30 210 4296 662

Management: + 30 210 4296 630

Medevac Fax: + 30 210 4296 661

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Operations: This email address is being protected from spambots. You need JavaScript enabled to view it.

Medical desk: This email address is being protected from spambots. You need JavaScript enabled to view it.

Read more...

International Assistance Group

International Assistance Group is a worldwide commercial alliance of independent companies spanning all the links in the assistance value chain. The primary objective of the network is to help its members grow organically, offering true quality and health-focused outcomes. In order to achieve this, IAG constantly develops, recruits and trains a comprehensive global network of quality assistance experts and accredited provider partners. Founded in 1992 by five European companies, this alliance now enables all of the 49 partnered organisations to reach more of the assistance market through the close co-operation with other organisations in the network, thus increasing their competitiveness. And all of this while retaining their independence. Partners located all over the globe share local knowledge and resources, which is then harnessed into a worldwide service detailing common processes, performance standards, IT systems (such as a members-only proprietary database), and pooled purchasing.

The alliance is so widespread and influential on the market that the group can negotiate competitive terms from providers involved in supplying world-class assistance. International Assistance Group is a limited incorporated company in Paris (France), regulated under the French law and owned by its partners. The group was formed in 1992 by five European companies with the aim of helping each other offer quality assistance to cases. The group’s success has attracted accredited companies from every continent and it now boasts 49 partners and a turnover of over €678 million. More than 6,000 employees take care of 76 million end users. Last year, International Assistance Group® handled over 3.9 million cases and 30,000 repatriations, through 54 continuously attended medical call centres.

To further strengthen the benefits of an alliance between international partners, International Assistance Group organises internal forums on a bi-annual basis and has even created its very own IAG Academy, offering training to members on specific topics and exchange of best practices and knowledge. Being part of this strong, committed network provides unique opportunities to boost business and foster personal relationships. Since January, International Assistance Group has been offering opportunities to providers to join the network at a specific partnership level. In total, three different levels are available to suit various company profiles and their needs. To gain accreditation from International Assistance Group and access the many operational and marketing benefits, an application and assessment process must be completed.

Company: International Assistance Group

Address: 9 RUE JEAN BAPTISTE PIGALLE 75009 PARIS FRANCE

Phone: +33 1 55 30 09 10

Fax: +33 1 55 30 09 11

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Web: www.international-assistance-group.com

Read more...
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Medical, Travel And Technical Assistance

 

A guide to leading international medical and travel assistance companies and providers, operating within leisure, expatriate and corporate business travel markets globally.

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