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iPMI Magazine

International Private Medical Insurance Magazine (iPMIM) is the ultimate Health and Medical Insurance Digital Media serving expatriate, corporate, health and travel insurance markets. Due to the nomadic nature of the international healthcare industry iPMI Magazine is an internet based news service, for worldwide healthcare professionals, who need to understand the impacts of healthcare and insurance policy, regulatory, and legislative developments. Combined with in depth health insurance industry analysis, best-in-class health insurance industry data, and exclusive, C-Suite Executive health insurance interviews and round tables, iPMI Magazine bridges an information gap between healthcare payor, provider and patient. Written by the health and medical insurance industry, for the health and medical insurance industry, iPMIM is supported and designed by leading international medical insurance companies and service providers.

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iPMI Magazine Speaks With Sheldon Kenton, Group Chief Executive Officer, Global Benefits Group

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, met with Sheldon Kenton, Group Chief Executive Officer, Global Benefits Group. They discussed in detail the future development of Global Benefits Group, recent acquisitions, and the role of Further Global in the brand.

Please introduce yourself and background in the international private medical insurance market:

Thank you for the opportunity to speak with iPMIM.  I recently moved into a new position as Group Chief Executive Officer of Global Benefits Group, after an almost 25-year career in the global health and insurance segment.  I was most recently the President & CEO of GeoBlue, the joint venture in the United States between BUPA and the Blue Cross/Blue Shield Organization.  At the same time, I served as Managing Director of Bupa Global.  Prior to joining Bupa in 2016 I had a long career at Cigna Global spanning roles responsible for its business in Europe, the Middle East and Asia as well as latterly Chief Commercial Officer for Cigna Global North America with functional global responsibility for sales.

November 2018 and private equity firm Further Global Capital Partners and affiliates (“Further Global”) acquired insurance organization Global Benefits Group for 132M USD. How hands on are Further?

Further Global is a long-term, financial investor that seeks to build value in its portfolio companies over time.  Further Global understands the insurance market and the opportunities and challenges that we face.  Like any investor, it seeks to monitor its investment; however, the team at Further Global allows the management team to run the business as it sees fit, providing support and counsel as needed.

Further Global wants to help grow Global Benefits Group. How are they doing that?

Further Global is very supportive of GBG initiatives.  It understands the capital that is required to grow in our core IPMI markets and has been willing to provide the capital necessary to allow us to improve our operations and talent.  Should the right fit become available, the Further Global team is also willing to provide capital for an acquisition or other opportunity that supports our strategy.  It showed this willingness when providing capital for our acquisition of Clifford Allen Associates in 2020.

Which countries does Global Benefits Group have a physical presence in?

Through our own offices and other relationships GBG has a presence in United States, the Netherlands, the United Kingdom, Guernsey, and Thailand.  We also have administrative and operational capabilities in India, Mexico, Serbia, South Africa, and the Philippines.

Does Global Benefits Group plan to open more locations, and if so, where?

Our aim is to be present in the places that are important to existing clients and customers and/or which give us an opportunity to grow and serve more customers.  We are constantly reviewing our global locations and operations to find these new opportunities.  At this point, I don’t see any obvious gaps, but I am ambitious for the Group, and I am sure that will drive further geographic expansion over time.

November 2020 and Global Benefits Group acquires Clifford Allen. How is the acquisition panning out and will the Clifford Allen name remain?

The acquisition of CAA was completed in 2020.  Over the course of the last 2 years, we have worked diligently to integrate significant parts of the operation while leaving in place the personnel and processes that have established CAA as a clear leader in the student insurance market for private secondary schools for over 30 years.  The 2022/2023 Academic year saw very strong retention (99%+) of existing clients while also experiencing the largest addition of new business in over 5 years.  Moving forward, we are excited about further enhancing the customer service and product experience through enhanced systems, product design and customer support.  All of these efforts will continue under the CAA brand given its strong brand recognition and stellar reputation in the segment it serves.  Nonetheless, we will take steps, as we review marketing collaterals etc to underscore the fact that CAA is very much a part of the GBG Group, and I am very pleased that it is!

Back in 2016 Global Benefits Group entered the insurance market in Jamaica. How is that going?

As a Lloyd’s Coverholder, GBG entered the Jamaica Trinidad & Tobago, and Puerto Rico markets in 2016.  Since then, we have had profitable year-over-year growth within the Caribbean.  Most recently, to add to our already comprehensive suite of products, we launched Global Choice Plus, a competitive individual international health product.  Finally, to round out our product offering within the Caribbean, we will be launching a corporate group health product called Professional Plus, and Travel 360 Plus, an individual travel health product.  These two products are expected to be launched later this year. 

Global Benefits Group has a partnership with AXA. Can you walk us through what that partnership involves?

GBG’s relationship with AXA is multi-facetted and very exciting.  AXA provides both reinsurance support for GBG and a locally admitted insurance company where admitted contracts are required in a specific jurisdiction.  In the latter scenario, generally speaking, GBG provides the product and administration (including assistance etc), and we work collaboratively with AXA to provide underwriting and local insurance operation support.  One of our more recent successes with AXA has been our collaboration in Mexico which is generating great results.   Mexico is the biggest IPMI market in the LatAm region. Through our partnership with AXA Mexico, we launched two co-branded IPMI health products called Globalmex.  GBG reinsures and fully administers and services these products that are distributed across Mexico.  We have reached an accelerated sales pace with Mexico becoming the fastest growing country for GBG in the region. Since its launch in November 2018, Globalmex is one of the leading IPMI products within the country. 

The past 2 years have been challenging for everyone. How do you see the iPMI market developing?

I remain very positive about the iPMI market.  Whilst the last 2 years have indeed been challenging, I think one outcome has been the stark reminder that we do still live in an everchanging and unpredictable World and, as such, flexible, capable and reliable health insurance and protection is vital for the globally mobile and those generally living global lives.  Although large, the iPMI market remains a complex, highly specialised niche that needs 100% focus from those that participate in it, and I think we have seen that recently with some high-profile market exits.  So not only am I optimistic about the segment in general, I am extremely optimistic about the place that a dedicated, specialist provider such as GBG has within it.  As always though, that will require dedication, innovation, and a laser focus on the complex and changing needs of the globally mobile.

Finally: if you could live anywhere in the world, on land or at sea, where would it be?

I have been very fortunate over a long career to have visited (and lived in) some amazing and vibrant parts of the World…and I hope to continue doing that for a good while to come.  But whenever I get asked this question, I always have a simple and, probably boring, answer.  For me the best place in the World to live is wherever my family is, and for me, that is my wonderful wife and two daughters.




International Health Insurance Countries 2022

Leading international private medical insurance publisher iPMI Magazine, is excited to announce the official launch of the “International Health Insurance 2022 Countries" market report, written by leading IPMI, insurance and healthcare analyst Ian Youngman.

This report has all the latest information, facts and figures, and research on healthcare, health insurance, and insurers present in 177 countries.

  • If you are looking to find out which insurers are operating where, this is the report for you;
  • If you are seeking to stay up to date with major insurance regulation changes in over 170 countries, this is the report for you.

Format: Written Report.

Size: 1000 A4 Pages.

Delivery: PDF Format.


  • The number of people working digitally has increased. Employers have seen that employees in certain sections can work partly or fully online. Over 50 countries now have digital nomad visas and most demand that the nomad provides proof of health insurance.


  • Many countries now require all entrants to the country - visitors and expats - have health insurance - again this is often vague as to whether it is IPMI or travel health.


The IPMI market is a dynamic one that is fast moving.


  • More countries now require that all non-citizens have PMI or IPMI.
  • Compulsory health insurance in Azerbaijan, Bahrain, Jordan, Maldives, Mexico, Pakistan, and Qatar
  • Universal health insurance in Cyprus, Egypt, India, Morocco, Nigeria, Saudi Arabia, and Tanzania.


  • There is an increasing tendency for nationals and companies working overseas to have IPMI with an insurer or broker based in their home country.
  • The number of expats is increasing.


  • With insurers and brokers buying and selling and entering into major partnerships, which company is where has greatly changed.
  • There is a massive growth in regional insurers in PMI and IPMI.


  • You may have seen reports that claim that IPMI business has fallen and this is not true.
  • For 2021 several countries report a large uptake in IPMI and PMI.
  • For 2021 and 2022 IPMI insurers reports more customers and more revenue.
  • The increase in waiting lists at state hospitals has driven people to buy private healthcare and health insurance.


  • Insurance companies;
  • Insurance brokers and agents;
  • MGAs and MGUs; 
  • Management consultants; 
  • Professionals working in global healthcare markets; 
  • Hospital and clinic groups operating internationally; 
  • Travel agents; 
  • Assistance companies; 
  • Cost containment and claims management companies; 
  • Insurance technology companies;  
  • Travel managers;
  • Air and ground ambulance companies;
  • Banks and other financial institutions;
  • Investors and private equity; 
  • National and local government policy makers; 
  • Lawyers;
  • Policy advisors; 
  • Think tanks.


  • If you are looking to find out which insurers are operating where, this is the report for you;
  • If you are seeking to stay up to date with major insurance regulation changes in over 170 countries, this is the report for you;
  • Keep up to date with IPMI country by country; 
  • Understand the impact of new laws and rules;
  • See an overview of what insurers and brokers are present;
  • Find out which countries are bringing in compulsory health insurance;
  • Understand changes to universal health insurance in countries.


The report looks at international private medical, healthcare and expatriate insurance in the following countries:

  • Abu Dhabi
  • Afghanistan
  • Albania
  • Algeria
  • Andorra
  • Angola
  • Antigua
  • Argentina
  • Armenia
  • Aruba
  • Australia
  • Austria
  • Azerbaijan
  • Bahamas
  • Bahrain
  • Bangladesh
  • Barbados
  • Belarus
  • Belgium
  • Belize
  • Bermuda
  • Bolivia
  • Bosnia
  • Botswana
  • Brazil
  • British Virgin Islands
  • Brunei
  • Bulgaria
  • Burkina Faso
  • Burundi
  • Cambodia
  • Cameroon
  • Canada
  • Cayman Islands
  • Chile
  • China
  • Colombia
  • Congo
  • Costa Rica
  • Croatia
  • Cuba
  • Curacao
  • Cyprus
  • Czechia
  • Denmark
  • Dominica
  • Dominican Republic
  • Dubai
  • Ecuador
  • Egypt
  • El Salvador
  • Estonia
  • Eswatini
  • Ethiopia
  • Fiji
  • Finland
  • France
  • Gabon
  • Georgia
  • Germany
  • Ghana
  • Gibraltar
  • Greece
  • Grenada
  • Guam
  • Guatemala
  • Guernsey
  • Guinea
  • Guyana
  • Haiti
  • Honduras
  • Hong Kong
  • Hungary
  • Iceland
  • India
  • Indonesia
  • Iran
  • Iraq
  • Ireland
  • Israel
  • Italy
  • Ivory Coast
  • Jamaica
  • Japan
  • Jersey
  • Jordan
  • Kazakhstan
  • Kenya
  • Kosovo
  • Kuwait
  • Kyrgyzstan
  • Laos
  • Latvia
  • Lebanon
  • Lesotho
  • Libya
  • Liechtenstein
  • Lithuania
  • Luxembourg
  • Macau
  • Madagascar
  • Malawi
  • Malaysia
  • Maldives
  • Mali
  • Malta
  • Mauritius
  • Mexico
  • Micronesia
  • Moldova
  • Monaco
  • Mongolia
  • Montenegro
  • Morocco
  • Mozambique
  • Myanmar
  • Namibia
  • Nepal
  • Netherlands
  • New Zealand
  • Nicaragua
  • Nigeria
  • North Macedonia
  • Norway
  • Oman
  • Pakistan
  • Panama
  • Papua New Guinea
  • Paraguay
  • Peru
  • Philippines
  • Poland
  • Portugal
  • Puerto Rico
  • Qatar
  • Romania
  • Russia
  • Rwanda
  • Saint Kitts And Nevis
  • Saint Lucia
  • Saudi Arabia
  • Senegal
  • Serbia
  • Seychelles
  • Sierra Leone
  • Singapore
  • Slovakia
  • Slovenia
  • Somalia
  • South Africa
  • South Korea
  • Spain
  • Sri Lanka
  • St Vincent
  • Sudan
  • Suriname
  • Sweden
  • Switzerland
  • Syria
  • Taiwan
  • Tanzania
  • Thailand
  • Trinidad And Tobago
  • Tunisia
  • Turkey
  • Turks And Caicos
  • UAE
  • Uganda
  • Ukraine
  • United Kingdom
  • Uruguay
  • USA Virgin Islands
  • USA
  • Uzbekistan
  • Venezuela
  • Viet Nam
  • Yemen
  • Zambia
  • Zimbabwe

How To Buy International Health Insurance Countries 2022

We are selling the report International Health Insurance Countries 2022 report on Research and Markets for £1,599.

However, if you are an advertiser or iPMI Magazine subscriber, we are offering the report for a subsidised investment

iPMI Magazine Advertiser: £1,300

iPMI Magazine Subscriber: £1,450

To take advantage of this offer please write to ipmi[at] or speak with your account manager directly.

About The Author

Ian Youngman is a writer and researcher specialising in international private medical insurance, global healthcare and medical tourism. He writes regularly for a variety of magazines, newsletters, and on-line services. He publishes a range of market reports and undertakes research for companies and has London market management experience with brokers and insurers. 



International Health Insurance 2022

Leading international private medical insurance publisher iPMI Magazine, is excited to announce the official launch of the “International Health Insurance 2022" IPMI market report, written by leading IPMI, insurance and healthcare analyst Ian Youngman.

This must-have latest IPMI market information provides a wealth of facts and figures on international private medical insurance and health insurance for expatriates, third-country nationals, domestic nationals, and global nomads.

Format: Written Report.

Size: 225 A4 Pages.

Delivery: PDF Format.


  • Insurance companies;
  • Insurance brokers and agents;
  • MGAs and MGUs; 
  • Management consultants; 
  • Professionals working in global healthcare markets; 
  • Hospital and clinic groups operating internationally; 
  • Travel agents; 
  • Assistance companies; 
  • Cost containment and claims management companies; 
  • Insurance technology companies;  
  • Travel managers;
  • Air and ground ambulance companies;
  • Banks and other financial institutions;
  • Investors and private equity; 
  • National and local government policy makers; 
  • Lawyers;
  • Policy advisors; 
  • Think tanks.


  • The global demand for health insurance is rising fast
  • There are opportunities for health insurers and brokers.
  • The numbers of expatriates is rising and will increase.
  • IPMI and PMI are no longer separate.
  • Locals, students, digital nomads and NGO workers need cover.
  • More countries are making health insurance compulsory.
  • Healthcare and health insurance are becoming intertwined. 
  • Technology will change how insurers, brokers and customers interact.
  • There are more opportunities than ever for insurers and brokers to sell health insurance globally to locals and internationals.
  • International private medical insurance is flourishing. There are more globally mobile individuals than ever before - and employers are building businesses in more diverse countries.
  • IPMI as health insurance without borders is the future of health insurance for all people irrespective of their country of nationality, residence or current domicile.
  • Compulsory insurance, voluntary top up covers, differences between what you can sell to locals and expatriates, rules on overseas investors, local partnerships, economic sanctions, and even local politics are all things that insurers and brokers must understand.
  • There have been several new entrants to the global healthcare insurance and ancillary services market, long dominated by a small handful of existing insurance companies. Regional insurers and brokers are active in the sector.
  • The IPMI market is always shifting with market exits and entrants.
  • There is a global shift Eastwards as the USA/Europe axis gives way reluctantly to a China/Asia/Africa axis.
  • Being no longer possible to just offer IPMI offshore, due to compulsory insurance, tighter regulation and a rising rife of nationalism- global players have to invest in offices, partnerships and deciding which markets to be in. 
  • There is a massive rise in IPMI and PMI offerings from regional groups, local groups and single country insurers.
  • Three big partnership deals are changing the face of IPMI-Aetna/Allianz, Allianz/ Sanlam and Bupa/Generali.



  • Background - IPMI market in 2022
  • The three big partnership deals
  • Aetna and Allianz
  • Allianz and Sanlam
  • Bupa and Generali
  • Health insurers A to Z
  • Brokers agents and MGA/MGUs A to Z
  • Countries A to Z


  • Invasion of Ukraine
  • Global Migration
  • Diaspora
  • International students
  • Temporary foreign workers
  • Expatriates


  • Global premium figures


  • Ageing workforce
  • Executive wellbeing
  • Expatriate health concerns
  • Expats on living abroad
  • France employee healthcare
  • Global employee benefits
  • Global health benefits
  • Global health insurance costs and trends
  • Global health insurance trends
  • Global insurance
  • Global medical price trends
  • Global medical trends
  • Global mobility
  • Global multinationals and corporate transfers
  • Global private healthcare
  • Healthcare in 2040
  • Healthcare and wellbeing 2040
  • Health insurance for ex-pats
  • Health insurance pricing trends
  • International health insurance
  • International mobility strategy
  • International schools
  • Mental health
  • Millennials
  • Online purchase
  • USA Employee benefits
  • USA employer medical costs


  • Digital nomads
  • Insurance brands
  • USA health insurers
  • Working abroad
  • Businesses and consumers
  • Chronic condition management
  • Diaspora cover for relatives
  • Digital nomads
  • Employer health support to employees and families
  • Managing general agents
  • Merging health insurance and healthcare
  • Millennials
  • Partnering with global insurers
  • Remote health services
  • Sending people overseas
  • Seniors
  • Short assignments
  • Short-term cover


  • Asian health
  • Healthcare in Asia
  • Health insurance market potential Asia-Pacific
  • Asia medical benefits
  • Health at a Glance: Asia Pacific
  • Health at a Glance: Europe
  • Health at a Glance: Latin America & the Caribbean
  • Latin America health insurance potential
  • Middle East and North Africa outlook
  • Replacing foreigners with citizens
  • Health insurance market potential Middle East
  • Healthcare in UAE


  • The future
  • Health insurers need to offer more
  • IPMI in 2022

How To Buy International Health Insurance (IPMI) 2022

We are selling the report International Health Insurance (IPMI) 2022 on Research and Markets for £1,599.

However, if you are an advertiser or iPMI Magazine subscriber, we are offering the report for a subsidised investment

iPMI Magazine Advertiser: £1,300

iPMI Magazine Subscriber: £1,450

To take advantage of this offer please write to ipmi[at] or speak with your account manager directly.

About The Author

Ian Youngman is a writer and researcher specialising in international private medical insurance, global healthcare and medical tourism. He writes regularly for a variety of magazines, newsletters, and on-line services. He publishes a range of market reports and undertakes research for companies and has London market management experience with brokers and insurers. 



Foyer Global Health Appointed As Maxhealth’s Re-Insurer On The Dubai Market

Foyer Global Health, the international health insurer and service provider for globally mobile people of Foyer insurance group is now the re-insurer of MaxHealth, a Dubai-based insurance provider offering international hybrid health insurance solutions (IPMI) to UAE based corporates.

MaxHealth will enable Foyer Global Health, part of Foyer S.A., the largest insurer in Luxembourg, to provide the UAE market with world-class treatment, advanced medical procedures, and the best healthcare facilities.

MaxHealth is a leading specialist in insurance solutions for the UAE market. Founded in 2014 and proudly managed by a German team, it provides the utmost service level to UAE expats. Licensed by the Dubai Insurance Company, MaxHealth structures its different health plans according to international standards, with careful consideration and compliance to the guidelines set by Dubai Health Authority (DHA) and Department of Health – Abu Dhabi (DoH). Driven by innovation, a quarter-century of expertise and proven track record, MaxHealth is trusted by the expat community in Dubai as a key partner to provide optimal insurance solutions. Their product lines embrace the needs of both SME’s and large companies, and their innovative quotation tool allows their trusted brokers to generate instantly the perfect proposal. MaxHealth partnered with MedNet Global (Munich Re group), a third-party administrator, to handle claims and offer cashless access to their medical provider network.

François Jacquemin, Managing Director of Foyer Global Health, commented on the occasion, “Our objective at Foyer Global Health is to best serve the health needs of individuals and groups around the world through our tailored health plans. To meet this objective, we have partnered with MaxHealth to design hybrid (local and global) health insurance products dedicated to the UAE workforce.”

Sven Reinicke, Managing Partner of MaxHealth, added, “With the support of our strong partner Foyer Global Health, we designed a wide range of product options to provide suitable health insurance solutions for everyone. Adding more automation and innovation to the existing product set-up in the future, this is just the beginning of a great collaboration.”

Charles Taylor Assistance Resumes Innovative Medical Escort Training To Optimise Patient Safety

Charles Taylor Assistance, the global repatriation, medical assistance and travel claims management provider, is optimising patient safety by resuming its innovative training for international medical escorts, using a section of an aircraft to create a realistic repatriation environment.

The bespoke programme, which was briefly put on hold during the pandemic, prepares medical escorts for every aspect of medical care in the air before they embark on live air transfers with patients. Part of a wider training agenda for Charles Taylor’s newly recruited medical escorts, it also enables existing escorts, all of whom work for the NHS, to carry out annual revalidation training.

The initiative is managed by Dr Lynn Gordon, chief medical officer for Charles Taylor Assistance; Stuart Cox, advanced life support instructor and critical care nurse practitioner; and George Cuthbert, medical store lead for Charles Taylor.

Dr Gordon comments, “This important training is testament to our commitment to the highest standards of clinical governance. Complemented by classroom teaching, it enables our highly qualified medical escorts to understand and overcome the logistical and medical challenges of providing care in an aircraft. It also empowers them with the knowledge that they have mitigated the risks and are in the best position to give patients optimum care.

“During the training, they will cover subjects ranging from aviation physiology to medical equipment troubleshooting and wheelchair access in airports.”

Charles Taylor Assistance provides global patient repatriations by air, sea, land and rail, on behalf of insurers and as a direct service. It has decades of experience assisting patients in challenging areas overseas and holds the standalone Commercial Aviation Medical Escort Accreditation from the European Aeromedical Institute, recognising its global expertise in patient transfers.

iPMI Magazine Speaks With Michael Nole, Executive Vice President Sales And Marketing At World Travel Protection

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, met with Michael Nole, Executive Vice President Sales And Marketing At World Travel Protection. They discussed in detail the range of travel risk management services on offer from World Travel Protection, and how they provide vital support for business travellers and expats.

Please introduce yourself and background in the international private medical insurance market:

I am Mike Nole, Executive Vice President, Sales and Marketing, at World Travel Protection. I am based in North America. I joined WTP in March 2022 from Cigna Global, where I spent 12 years, most recently as the Head of Business Development for the Americas. I was responsible for growing the global IPMI business through broker distribution and strategic partnerships.  During my time at Cigna, I worked as a Business Development Manager for the Western US and Canada with Global IPMI and as a New Business Manager for the Individual and Family Plan Segment from 2009 to 2013.  Before my time at Cigna, I worked as an insurance broker at Health Benefits Direct and was a school teacher prior to that.

In March 2022, you were appointed as Executive Vice President of Sales and Marketing at World Travel Protection. Congratulations! What does the role involve?

I lead a rapidly expanding marketing and sales team across Australia, North America and EMEA, providing the best in-class class travel risk management solutions to businesses, governments, scholastic travellers and NGOs. 

As travel returns in 2022, it is our job to prepare and support organisations in the changed travelling landscape since the pandemic. Travellers face increased risk globally, from personal health and wellbeing concerns to a rise in criminal activity and terrorism as well as growing incidences of climatic and natural disasters.

World Travel Protection’s expertise and world-class technological solutions allows us to protect and keep travelling teams safe. Our over-arching vision is to provide the best possible service to our customers and this is what gets me out of bed every day.

Who is World Travel Protection?

World Travel Protection is a leading global travel risk management company - part of the Zurich Insurance Group. We deliver world class technological solutions to organisations, supported by our 24/7 emergency assistances, which help and support over 20 million travellers a year via our Command Centres in London, Brisbane, Toronto, and Buenos Aires (via our sister company Universal Assistance),

We provide travel assistance to both leisure and business travellers, giving them access to 24/7 emergency medical, security and travel assistance services. Emergency assistance encompasses medical case management, evacuation and repatriation together with providing access to virtual care services (telehealth) and security intelligence. Our Global Care Network gives our customers access to over 20,000 providers worldwide.

In addition to support services for medical, travel, and security emergencies, World Travel Protection educates and trains businesses before travel to limit the risks associated with travelling abroad.

Can you walk us through the core service offerings World Travel Protection provides to international private medical and travel insurance markets?

Travel risk management companies go above and beyond traditional travel insurance providers to provide vital support for their business travellers and expatriates.

Our global medical, travel and security assistance services can be split into eight core offerings as detailed below:

Medical and Travel Assistance: Our global services provide travellers with access to 24/7 medical and travel support using the best-in-class medical personnel, resources and procedures.

Security Assistance: Our security experts continually monitor global threats to help prevent or mitigate risks and keep our travellers safe. In the event of a security incident, we will evacuate travellers.  

Travel Risk Management Tools: Our Travel Assist App and Travel Assist Portal help to keep travellers – and those responsible for them – safe and informed using real-time global updates and alerts on their destination.

24/7 Emergency Assistance: Our Command Centres help travellers in need 24 hours a day, 365 days a year. When an emergency arises, our team of practising medical professionals and security experts are immediately on hand.

Trauma Counselling: In the event that a traveller is exposed to a traumatic incident while travelling, we are here to provide counselling and care through our sister company Benestar who offer telephone trauma counselling and access to experienced clinicians.

Telemedicine: Our telemedicine service helps travellers resolve non-urgent medical issues from the privacy of their hotel bedrooms, if they choose. We connect travellers with doctors who can provide medical support via phone or video call or help locate a suitable nearby medical facility if required.

Medical Cost Containment: Thanks to our pre-negotiated discounts and global buying power, we can provide quality medical care and pass on savings.

Inbound Assistance Services: Other medical and security assistance providers often use us to deliver their assistance services because of our established capabilities, global footprint and over three decades’ experience.

World Travel Protection is seen as a leader in Travel Risk Management. But what exactly is Travel Risk Management?

When it comes to corporate travel, there are a lot of moving parts, many of which are out of a traveller’s control, and unfortunately things can and do go wrong. It doesn’t matter if it’s a broken leg or a cancelled flight to being caught up in a terrorist attack or a natural disaster, unforeseen issues can adversely affect even the best planned business trip.

Travel risk management companies offer services and care that go beyond traditional business travel insurance policies, which often only cover costs in the event of an accident or incident. They also take on the responsibility of foreseeing where incidents may occur in addition to providing medical, travel and security assistance in case of an emergency.

For companies or institutions with a culture that goes beyond basic duty of care, corporate travel risk management companies help provide vital support for their business travellers, expatriates and employees.

Our travel risk management solutions support, protect and keep travellers safe on the ground, and the risk managers responsible for their safety and wellbeing. Travel risk management companies help reduce stress for both risk managers and travellers by supporting them pre-, during and post-travel.

How can technology and digitisation improve the Travel Risk Management journey?

For companies and institutions with travelling employees or personnel, it’s incredibly important HR or risk managers know exactly where their travellers are at all times. If they don’t provide this duty of care, it’s hard for them to know if their travellers are in imminent danger should a security threat or natural disaster happen.

World Travel Protection’s geo-location technology allows travel risk managers to know exactly where their travellers are. Using our Travel Assist Portal and App, risk managers and their travelling personnel can communicate with each other as well as our team to help ensure they receive the support they need.

Our travel risk management app gives travellers 24/7 access to our emergency assistance Command Centres and location-specific travel alerts. The Command Centres are constantly monitoring international threats and will alert travellers of any potential risks based on their uploaded itinerary and geo-location feeds, helping them to travel safely. Also, by simply pressing the ‘emergency’ button, travellers can reach our team immediately if they feel in danger.

We also provide organisations with pre-travel information, using our intelligence on a country or specific location, allowing informed assessments to be made of whether its people are safe to travel there in the first place and what preparations should be taken if they do.

As we return to travel in 2022, what are the major risks travellers and organisations are facing?

Perhaps the greatest take-away from the pandemic is how quickly situations can change. Receiving accurate and timely information is more important than ever to ensure traveller safety. At World Travel Protection, we can help travellers and their risk managers make wise and confident decisions.

COVID has altered the risk profile for many parts of the world, particularly those suffering economically. It’s important this is identified during a general and COVID travel risk assessment – especially for business travellers – so the appropriate travel safety precautions can be put in place.

One risk, for instance, that has risen exponentially is cybercrime. A UK-based fraud awareness leader, Crowe, estimates that cybercrime has risen by 90% during the pandemic. For instance, we are advising our travellers to take extra care to reduce the threat of cyber-crime, to not use Wi-Fi hotspots, and to be very careful about giving away personal data. Vigilance is more important than ever to ensure that travellers are not scammed or fall foul of more sinister online attacks.

COVID 19 has had an unprecedented impact on travel and global mobility? How do we live with COVID 19?

For travellers, it’s essential that they know and understand the rules on COVID-19 in the area they are visiting, as they can differ even within a country. Travellers need to know, for instance, the entry rules and requirements as well as the rules around mask wearing and social distancing. It is important that travellers act lawfully as well as respectfully, as some countries have suffered greatly during the pandemic.

We describe this as the ‘COVID culture’ of a country, whereby depending on its own experience of dealing with COVID new social norms have developed. It’s essential to follow this new etiquette to ensure that no offence is given to locals and business associates while travelling. For instance, not maintaining social distance could be perceived as rudeness as well as extending a hand to shake in greeting.

It’s also important to remember that COVID-19 hotspots can still emerge very quickly and restrictions introduced with little or no notice. Last-minute travel amendments may become the norm for all travellers.

We had a case not long ago where one of our business travellers was mid-flight when their destination country announced new quarantine measures for people arriving in the country. We were able to reach the traveller before they had exited the transit area and book them on another flight. If they had exited, they would have been put in quarantine. Having the support of an emergency travel assistance organisation, like World Travel Protection, allows travellers to stay ahead of potential issues during this ever-changing environment.

Are Governments and Organisations prepared for the next pandemic or global catastrophe?

Very few organisations were prepared for COVID and those who were caught out need to learn from their mistakes.

Two years ago as the world started to be impacted, many organisations dusted off their business continuity plans only to realise they hadn’t been tested in years and they didn’t work. Leadership who had steadily ignored the need to test themselves in a crisis situation opted to bury their head in the sand and hope that the Corona Virus would go away. Those same companies that struggled to manage the response to COVID are no better placed now.

Those organisations who did manage their response to COVID well had a system in place. They had a defined process to follow and leaders who could make informed decisions. The successful companies engaged subject matter experts to inform their decisions and developed recovery plans to help them return to business as usual when the opportunity presented.

Many have referred to COVID as a 1 in 100-year happening. If that is to be believed then the next catastrophic event is likely to be a natural disaster or a manmade event such as terrorism or a major economic downturn. With the myopic nature of many organisations, all future events (in the short-med term) will be seen through the prism of their response to COVID and they will find that the response they used to a global health crisis won’t be sufficient.

For many governments their key metric for how well they managed COVID was how popular their decisions were. It became the hallmark of conservatives to follow the "freedom" model, whilst progressives went with much tighter measures. No one country got it right.

Some of the infrastructure developed during COVID can be used by governments, should we be exposed to another global pandemic, but any event other than this type will feel like a fresh set of challenges. Governments move slowly and learn selectively, the focus on economics will also hamper any response in the short term.

Now from a healthcare perspective, yes governments and organisations are more prepared due to the global pandemic nature of COVID. Previous outbreaks of Coronavirus SARS (e.g., swine or bird flu), Ebola were geographically localised epidemics, rather than global.

COVID has affected the healthcare spectrum namely:

  • Vaccine development speed;
  • Public Health directives e.g. PPE / Testing / Isolation and Quarantine / Disease tracking with Tech (mobile Apps);
  • Hospital surge capacity / different ways of working (virtual care) / rapid field hospital establishment;
  • BAU while battling the pandemic, albeit with cancellation of elective surgery / outpatients etc.;
  • Novel follow-up ways and virtual wards;
  • Multi-national / International co-operation re vaccines, healthcare strategies and treatment guidelines.

Finally: if you could live anywhere in the world, on land or at sea, where would it be? 

Vancouver, I just love it there. 




Integra Global To Focus Exclusively On Locally Admitted Insurance Solutions

Integra Global, an international health insurance provider since 1999, has decided to leave the offshore IPMI market, and focus its sole attention on providing locally admitted solutions with its designated insurance partners. 

As a consequence Integra Global is pleased to announce that it has found a home for its international offshore portfolio and has sold its international PMI and Marine business to Health Care International effective 26 August 2022. 

Philip Catterton CEO Integra Global told iPMI Magazine, “It was a difficult decision to sell our offshore portfolio which we started well over 22 years ago. However, we see this as a great opportunity to focus our sole attention where we see the most growth potential: international health plans under locally admitted solutions. We feel extremely bullish about the GCC and the UAE in particular. We will focus our decades of experience and know-how in these exciting markets for the next few years and expect dramatic growth. We look forward to taking care of the needs of our customers now and into the future as we further develop our proposition for the GCC and UAE markets."

Since 1999, Integra Global has specialised in designing international health plan solutions for a discerning international clientele. 


International Private Medical Insurance Magazine Provider Network Directory August 2022

Welcome to iPMI Magazine 2022.

The August 2022 edition of the International Private Medical Insurance Magazine Provider Network Directory, is out now, featuring over 80 pages of international private medical insurance and medical assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks during a global pandemic.

The international medical insurance network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.


Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Provider Network Members 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]










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Medical, Travel And Technical Assistance


A guide to leading international medical and travel assistance companies and providers, operating within leisure, expatriate and corporate business travel markets globally.