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iPMI Magazine

International Private Medical Insurance Magazine (iPMIM) is the ultimate Health and Medical Insurance Digital Media serving expatriate, corporate, health and travel insurance markets. Due to the nomadic nature of the international healthcare industry iPMI Magazine is an internet based news service, for worldwide healthcare professionals, who need to understand the impacts of healthcare and insurance policy, regulatory, and legislative developments. Combined with in depth health insurance industry analysis, best-in-class health insurance industry data, and exclusive, C-Suite Executive health insurance interviews and round tables, iPMI Magazine bridges an information gap between healthcare payor, provider and patient. Written by the health and medical insurance industry, for the health and medical insurance industry, iPMIM is supported and designed by leading international medical insurance companies and service providers.

Website URL: http://ipmimagazine.com

Teladoc Health To Expand Global Reach With Acquisition of MédecinDirect

Teladoc Health has announced its agreement to acquire Paris-based telemedicine provider MédecinDirect. By combining the breadth of virtual care services of Teladoc Health with the strong, established local medical operations of MédecinDirect, the company is poised to capitalise on positive market conditions to bring the benefits of virtual care to more individuals across France.

“With a continued focus on our global expansion, we will now become the market leader in France with the ability to have an immediate impact on healthcare delivery in the country,” stated Carlos Nueno, president, Teladoc Health International. “On the successful foundation built by MédecinDirect, we will bring our full suite of virtual care services to multinational clients who have been eager to expand.”

Similar to many countries around the world, France also faces the growing demand for convenient access to high quality healthcare. Consumer awareness of virtual care is on the rise, and the recent positive regulatory changes regarding virtual care reimbursement make the market ripe for virtual care adoption. With more than 40 leading insurance partners and nearly half of the top 30 private medical insurers (PMIs) in France, MédecinDirect has a well-established client base that can now benefit from access to a much broader spectrum of clinical services.

“We have had great success in the virtual care market, and now together with Teladoc Health we can meet more care needs for more individuals, and ultimately help improve healthcare across the country,” said Francois Lescure, CEO and co-founder, MédecinDirect.  “We share Teladoc Health’s vision for what the healthcare experience should be and look forward to transforming how people access healthcare.”

The acquisition is expected to close during the first half of the year and terms will not be disclosed. The organisation will become the French country unit of Teladoc Health, adding to existing operations in the U.K., Australia, Canada, Spain, Portugal, Hungary, China, Chile and Brazil. The closing is subject to regulatory approval and the acquisition will be immaterial to Teladoc Health’s financial results. For more information, visit TeladocHealth.com or MédecinDirect.fr.

Measles Continues To Be A Threat To Workers Travelling Abroad

The latest World Health Report from Healix International reveals that cases of measles continue to rise around the world. With the number of incidents growing in key countries of interest for UK exports – including Poland, Romania, Italy, France and Slovakia as well as the Philippines which is a popular region for call centre outsourced services - the medical and security expert is urging employers to conduct thorough risk assessments before sending employees overseas.

It is estimated that measles cases across Europe rose to 60,000 in 2018, double the number of cases in 2017.  There was also a significant increase in cases reported in the Philippines, with a 500% increase year on year.

Dr Adrian Hyzler, Chief Medical Officer, Healix International said, “Whilst in adults measles is not generally thought of as a life-threatening illness, it is debilitating at best and could present a threat to the young and old, as well as pregnant women.  It’s vital, therefore, that employers conduct thorough risk assessments before employees embark on overseas assignments, whether that’s just for a few days or longer projects.”

A growing anti-vaccine movement in Europe, fuelled by social media and anti-establishment populists, may be to blame for measles outbreaks on the continent surging to a 20-year high. In December 2018 there were reports of 457 cases by 21 countries and the highest case counts were reported in Poland, Romania, Italy, France and Slovakia.

Dr Hyzler added,  “We are particularly concerned about the rate of measles outbreaks in the Philippines and recommend that firms sending employees to the region are particularly thorough in their risk assessments.”

The Philippines – a region very popular for call centre outsourcing – reported 4,302 cases of measles in January alone, an increase of 122% on the same period last year. And that followed a year-on-year increase of 500% of cases between 2017 and 2018.

A copy of the World Health Report can be downloaded at https://healix.com/february-world-health-report/

Brits Want To Move To Europe Despite Brexit

Less than a quarter of Brits have been turned off moving to Europe due to Brexit. In a YouGov survey of 1,000 people, 23% of Brits said that they wouldn’t relocate to Europe because of Brexit, leaving an overwhelming majority who haven’t been put off a move to the EU. This sits in stark contrast to over half (54%) of Brits who wouldn’t relocate to the US because of gun crime and nearly half (46%) who would avoid it because of President Trump.

The study, conducted by Crown Relocations – a global relocation and moving services company, found that a third would still move to Europe even if faced with a ‘no deal’ situation.

According to a YouGov poll taken shortly after the referendum, nearly two thirds (64%) of over-65s voted to leave the EU, and only 36% voted to remain.* Yet Crown Relocation’s emigration research found that 50% of retirees considered Europe as it’s number one destination – more than any other age group, including only 26% of millennials.

In a statistic that reflects the Brexit vote – just over half (51%) of Brits are considering a move abroad – either now or in the future, with Europe the number one destination worldwide. Australia and New Zealand were voted second and the US third.

Brits consider Europe to be the safest destination globally. This is in comparison to the US who gained only 10% of the vote. Europe was also named as the easiest destination to move to by over half of the respondents, compared to the Middle East named by just 2%. It’s also the friendliest and cheapest destination (36%) with traditionally good value destinations such as Asia coming much further down the list (13%).

Andy Buckle from Crown Relocations, comments, “Despite the nation voting to leave the EU, we still consider it our closest neighbour and our number one destination for a move abroad – especially if we’re looking to retire. Post Brexit it may not be as easy to relocate or emigrate to ex-member states and those considering a move will need to take expert advice.”

https://yougov.co.uk/topics/politics/articles-reports/2016/06/27/how-britain-voted

Protecting Field Workers During Emergency Response Programmes

Humanitarian field workers put themselves at risk every day, whether it’s delivering aid in the aftermath of a natural disaster, peace building in post-conflict countries or supporting refugees fleeing civil wars. They also operate in some of the most complex and challenging security environments globally, and are routinely exposed to extreme violence. And whilst many of the largest NGOs that implement aid programmes have a clear understanding of their duty of care responsibilities for their field workers, leading international security expert, Healix International believes there is a risk the security aspects of foreign assignments can be forgotten in the rush to act.

Healix International is committed to supporting the humanitarian community to do what it does best; save and improve lives. It is therefore launching discounted security risk management subscription packages, tailored to the specific needs of not-for-profit organisations.  All NGOs are also now entitled to at least a 10% discount on Healix International security consultancy services, regardless of subscription.

“The first stage of an emergency humanitarian relief programme is often launched with few priorities other than to secure food, shelter and protection for those most at risk – whether as the result of a refugee crisis, conflict or natural disaster”, explained Gavin Kelleher, Security Coordinator, Healix International. “However, because of the criticality of responding quickly, and a lack of familiarity with the local environment, emergency response programmes, personnel and assets are regularly put in situations where they are at a high risk of being targeted by malicious threat actors.

“Implementing a risk management plan that can be activated immediately for emergency response programmes, as well as providing consistent support for on-going projects is critical.”

Following a one-month ground assessment of one of the world’s largest humanitarian relief programmes, in Cox’s Bazar, Bangladesh, Gavin Kelleher identified some key learnings for organisations working in humanitarian crises.

Procurement personnel are some of your most vulnerable

Within any humanitarian crisis, the sourcing of goods and services at the local level is essential to the delivery of operations – whether this be building materials, vehicle hires or agricultural produce. The surge in the volume of procurement requests will almost certainly be beyond the capacity of most established local suppliers at the onset of a crisis, and this leads to new market entrants setting up businesses and competing with each other over lucrative contracts.

While most NGOs have established procurement procedures in place for operations that they have been running for a long time, general procurement protocols are rarely applicable in local contexts during emergency settings, and are often unenforced owing to the time criticality of aid delivery. As a result, the staff at the frontline of procuring services at scale are often some of the most vulnerable personnel in an emergency response programme. They can face intimidation, harassment and sometimes physical abuse or threats of harm to pressure them into awarding high value contracts. 

From the outset of an emergency response programme, consideration therefore needs to be given to how the procurement process is going to work within a new relief programme, and how procurement staff can be adequately protected from harassment and abuse.

Corruption is all around

In most environments where crises are likely to occur, it is a sad fact that corruption is often entrenched. To varying degrees corruption will be regularly encountered in interactions with local police, politicians, military officers and other government agencies. Left unchecked, corrupt practices could cap the effectiveness of a crisis response programme, damage relations with beneficiaries, and undermine donor confidence in an organisation’s ability to operate with impartiality.

Staff must, therefore, be prepared for the likelihood of corruption, with effective training as well as back-up to report incidences of corruption.

Emergency response plans should cover beneficiaries and staff

Time and time again NGOs are developing quality disaster and emergency preparedness plans that solely focus on their beneficiaries. They know exactly what they will do should an outbreak of a communicable disease occur within the beneficiary community, but they have no plans in place should a staff member become infected. A clear plan of vaccinations for aid workers should be part and parcel of any humanitarian programme.

“We understand that NGOs operate in a unique context, and are governed not just by their own leadership but by the inputs of their stakeholders – whether they be donors, beneficiaries or partners in government”, added Gavin Kelleher.  “Acceptance, donor confidence and reputational integrity are critical assets in the humanitarian sector, and at Healix we are committed to helping organisations protect these even in the most extreme environments.”

Healix International’s Global Security Operations Centre (GSOC) offers best-in-class emergency response, risk intelligence and consultancy services. Staffed 24/7 by teams in London and Singapore, GSOC enables clients to manage the risks posed to them and carry out their work wherever they are in the world.  A multi-discipline team, GSOC brings together experience in military, law enforcement, academia, government and the NGO sector to offer an informed and holistic approach to security risk management and intelligence analysis.

New UK Insurance Advisor In ‘Prime’ Position With AMII Membership

The Association of Medical Insurers and Intermediaries (AMII) has expanded its membership after welcoming the UK arm of a global insurance advisor to join their fellow 'industry peers'. Pacific Prime Consultants Limited – the new UK branch of Pacific Prime – has become the newest member to join AMII, the leading trade association for intermediaries, insurers and providers of services working in the health and wellbeing sector.

With ten offices, 500 staff worldwide and twenty years' experience, Pacific Prime is one of the biggest names in international health insurance.

The firm covers 120,000 people on health insurance plans, provides insurance to more than 2,000 companies and is a key insurance broker for leading international insurers such as Bupa Global, Allianz Worldwide Care, Cigna Global Benefits, Aetna, and AXA PPP.

Pacific Prime also provides locally compliant insurance for many regions around the world and holds 10 insurance licenses globally with a consultant-led approach to insurance broking. 

Liz Russell, UK manager of Pacific Prime, said: "We are delighted to become a part of AMII and be among our peers in the UK medical insurance industry. AMII is a prestigious organisation promoting excellence in the health and wellbeing landscape and becoming a member cements Pacific Prime's commitment to the UK market. 

"We see great growth potential in the UK medical insurance market and we're very excited to be here and happy to have the support and guidance of AMII."

AMII is a not-for-profit body representing approximately 140 members across the health and wellbeing market.

Membership benefits include participation at national conferences, technical regulatory compliance support, parliamentary and regulatory lobbying, Preferential Professional Indemnity Insurance cover, online technical advice and professional support, an education events programme and opportunities to network with industry colleagues.

Stuart Scullion, AMII Chairman, said, "We're really pleased to welcome Pacific Prime on board, demonstrating both the key role AMII plays in the health and wellbeing sector, as well as the value, quality and benefits of our expanding membership."

For more information on becoming an AMII member contact Michael Payne on 01736 740491 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Counter Terrorism Risks: Post Room Vigilance

The recent ‘parcel-bomb’ incidents in London and Glasgow brought into sharp focus that whilst the use of postal deliveries has diminished with the advent of the internet, the post room is still a vital operation for most large organisations. And, with individuals and groups constantly seeking ways to draw attention to their causes, the vigilance of those working in post rooms must remain high.

“The ability to send letters or parcels across the country for the price of a postage stamp is a fundamental component of our globalised societies, even in the digital age”, said James Pothecary, Regional Security Coordinator – Counter-Terrorism at Healix International. “However, this capability can also be subverted, turning national postal services into delivery systems for political violence.  And the recent incidences in the UK highlight that letter bombs remain a chosen option for some terrorist groups.

“The various advantages of postal services are what makes them so susceptible to terrorism. Senders can cloak their identities with relative ease, and leave the actual delivery in the hands of unsuspecting mail workers. Furthermore, postal screening is a weak point in many organisations’ security architecture; even if packages are screened by corporate staff, this often takes place within the facility itself.”

Healix International believes that corporate security staff need to consider the level of screening they can implement to mitigate against this risk.

It is vital that companies invest in training mailroom staff to detect suspicious packages because normally, postal-delivered explosive devices will be detonated by trigger-switches that activate when the package is opened. This allows devices to transit through the mail system, only exploding when they reach their intended target.  Common tell-tale signs that a package is potentially hostile include their shape and weight, certain smells, evidence of oil or grease stains, or notably excessive use of seals and post stamps.  And in cases where there is a higher-than-normal security risk – such as political organisations – additional levels of security should be considered, up to and including x-ray machines.

“Recognition procedures should also be augmented by a response plan”, added James Pothecary. “Mailroom staff should feel empowered to make decisions to protect life – including evacuation of sites – without feeling that they are ‘getting in the way’ or ‘making a fuss’. By implementing these measures, companies can mitigate against the risk of falling victim to mail-borne political violence.”

AM Best Affirms Credit Ratings Of Starr Property & Casualty Insurance (China) Company, Limited

AM Best has affirmed the Financial Strength Rating of A (Excellent) and the Long-Term Issuer Credit Rating of “a” of Starr Property & Casualty Insurance (China) Company, Limited (Starr China) (China). The outlook of these Credit Ratings (ratings) remains stable.

The ratings reflect Starr China’s balance sheet strength, which AM Best categorizes as very strong, as well as its adequate operating performance, limited business profile and appropriate enterprise risk management.

The ratings also reflect the company’s high level of integration with the wider Starr group and the support it receives in various areas including capital management, underwriting expertise, inward business, reinsurance and risk oversight.

AM Best expects the company’s risk-adjusted capitalization, as measured by Best’s Capital Adequacy Ratio (BCAR), to remain at a robust level over the short to intermediate term, supported by its conservative investment strategy and continued accumulation of earnings through full profit retention. The capital buffer should remain supportive as its business expands and its risk profile widens.

AM Best has revised its assessment of the company’s operating performance to adequate from marginal, as the company demonstrated a successful implementation of its turnaround strategy in building a non-auto portfolio and reported an improving trend in its underwriting profit over the past five years. Combined with a stable stream of interest income from deposits and fixed income investments, which contributed to mitigating volatility in its underwriting, the company’s return on equity, excluding non-recurring gains, has ranged in the mid-single digits since 2014.

Offsetting rating factors include the company’s limited market position amid the broadly soft and highly competitive Chinese non-life insurance market; exposure to volatility in claims experience arising from business expansion in casualty and financial lines; challenges in product innovation; and the strengthening of its distribution network in the accident and health market.

Positive rating actions are unlikely over the short to intermediate term. Negative rating actions could occur if there is a material deterioration in Starr China’s operating results, a significant decline in its risk-adjusted capitalization due to a faster-than-expected increase in its risk profile or a reduced level of support from its parent, Starr group.

AM Best Affirms Credit Ratings Of Trustmark Group, Inc. And Its Subsidiaries

AM Best has affirmed the Financial Strength Rating of A- (Excellent) and the Long-Term Issuer Credit Ratings (Long-Term ICR) of “a-”of Trustmark Insurance Company (Lake Forest, IL) and Trustmark Life Insurance Company of New York (Albany, NY) (collectively referred to as Trustmark Group), as well as Trustmark Life Insurance Company (Lake Forest, IL).

Concurrently, AM Best has affirmed the Long-Term ICR of “bbb-” of the holding company, Trustmark Group, Inc. (TGI) (Lake Forest, IL), and the Long-Term Issue Credit Rating of “bb” on $75 million floating rate trust preferred securities ($39 million outstanding), due 2035, issued by Trustmark Finance Trust I. The outlook of these Credit Ratings (ratings) is stable.

The ratings of Trustmark Group reflect its balance sheet strength, which AM Best categorizes as very strong, as well as its adequate operating performance, neutral business profile and appropriate enterprise risk management (ERM).

Trustmark Group’s capital level has grown steadily as a result of favorable earnings, and the group maintains the strongest level of risk-adjusted capitalization, as measured by Best’s Capital Adequacy Ratio (BCAR). Historically, the organization held an elevated amount of higher risk assets, and while this was mitigated somewhat by a recent portfolio reallocation, AM Best believes that there continues to be elevated mortgage-related exposure in aggregate across the investment portfolio. Trustmark Group has achieved revenue growth and continued operating profitability in recent periods across most of its core set of products and businesses. The organization maintains an established national marketing niche, primarily among midsized employer groups offering voluntary worksite benefits. However, A.M. Best also notes that the Trustmark Group operates in the highly competitive voluntary benefits market, which includes many national and regional insurers. Additionally, the group remains somewhat exposed to geographic concentration risk, with more than half of its business generated in five states. While its ERM is supported by a good governance structure, AM Best will continue to monitor its practices for future improvements.

The ratings of Trustmark Life Insurance Company reflect its balance sheet strength, which AM Best categorizes as very strong, as well as its adequate operating performance, limited business profile and appropriate ERM.

Trustmark Life Insurance Company also maintains the strongest level of risk-adjusted capitalization, as measured by BCAR. The company’s capital level has grown over the past few years through consistent operating gains, which have been offset partially by dividend payments to its parent. The company has a lower exposure to higher risk assets than its affiliate entities.

Trustmark Life Insurance Company focuses on the small-group, self-funded medical market, which is very competitive, with carriers increasingly seeking new business in this space. As a result, revenues from this business had been on a declining trend. However, more recently there have been improvements. ERM at Trustmark Life Insurance Company is managed in conjunction with the Trustmark Group.

TGI’s business diversity reflects the operating subsidiaries’ voluntary life, supplemental health and small-group, self-funded insurance products, as well its non-insurance administrative, wellness and health management services. Financial leverage in the organization is manageable, with a conservative debt-to-capital ratio of approximately 5.5%, and strong interest coverage at greater than 14 times.

Video: What Do UK Insurance Brokers Like About Generali Global Health Global Choice IPMI Plans?

In this video Generali Global Health New Business Development Manager Darren Fletcher explains how a flexible and modular product approach is really meeting the needs of IPMI insurance brokers and their clients.

For more details about Generali Global Health International Private Medical Insurance (iPMI) plans, please visit www.generaliglobalhealth.com/our-plans

To learn more about Generali Global Health and their range of IPMI plans and services please visit their micro website on iPMI Magazine, click here.

iPMI Magazine Speaks With Jerome Droesch, CEO, Cigna, MENA

In this iPMI Magazine exclusive interview, Christopher Knight, CEO, iPMI Magazine, sits down with Jerome Droesch, CEO, Cigna following his appointment as Chief Executive Officer for the Middle East and North Africa (MENA) region and Board Member of Cigna’s joint venture operations in India and Turkey.

Firstly, congratulations on your new appointment and thank you for sitting down to speak with us. May you introduce yourself and background in the international medical insurance market?

My name is Jerome Droesch. I am the CEO of Cigna for the Middle East and North Africa (MENA) region and Board Member of Cigna’s joint venture operations in India and Turkey. I started my career in insurance in 1991 in France, with AXA, at a time when the industry was going through rapid transition around the world. It was exciting to witness the sector’s fast-paced evolution at the time. This dynamism across the various insurance segments, including medical insurance, has been a constant source of motivation for me. Today, I see unlimited opportunities for disruption in medical insurance, and I am glad to be part of this journey with Cigna, which has a 200-year legacy of driving innovation and impact in this space.  

You are responsible for building a customer-centric portfolio of offerings in the region in line with Cigna’s core promise to improve the health, well-being and peace of mind of those it serves. How will you do this?

Fortunately, I have access to a well-oiled and capable operations machinery at Cigna, where the priority has always been centered around improving the lives of the people we serve. This essentially means building products and solutions that complement the individual needs of the market. This speaks to our ambition to go deeper, go local and go beyond through network expansion, personalization and innovation.

To this end, we continue to invest in harnessing localized insights that can inform the decisions we make to customize our portfolio. You can already see this difference in the products and solutions we have introduced in the past year within the IPMI segment. Whether it is helping individuals adopt better lifestyle choices or expanding our support, so customers have access to healthcare anytime, anywhere, our focus is on guaranteeing well-being every step of the way.

Over the past year, Cigna has launched its first-ever individual private medical insurance (IPMI) solution for the Middle East region. Can you walk us through the features of this IPMI plan?

Cigna HealthguardSM is a flexible health plan created for individuals and their families living and working in Dubai. This unique offering fills a critical gap in the local health insurance market by meeting the long-term health and well-being needs of a globally mobile population – which was apparent through our research in the region. Our annual Cigna Wellbeing Survey, for example, showed that up to 45 percent of respondents in the UAE pay for their own medical expenses, and that a majority of individuals are concerned about financing their family’s long-term health needs.

In response to this, Cigna HealthguardSM offers a flexible structure and modular approach that allows customers to tailor their plans according to personal needs for their assured long-term well-being. The plan has three tiers - Regional, International and International Plus – which customers can choose from, based on their travel and budget requirements.

Earlier this year, we introduced a refreshed and updated version of this solution for our customers after listening to the feedback that they have shared with us over the last year.

Besides the core offering such as out-patient consultation, inpatient and day-patient hospital treatment, our plans include health screenings, preventative dental treatment, evacuation and repatriation. Customers also have the option to include the Enhanced Healthy Connect Module. This module offers benefits such as 360 health screenings, genetic cancer screening, allergy tests and dietetic consultations

Moreover, our extensive regional and international network as well as its professional network make Cigna HealthguardSM a standout global product for Dubai’s expatriate population. We have an international network comprising over one million relationships, including 96,000 behavioural healthcare professionals and 11,400 facilities and clinics. Cigna also offers 24/7 multilingual customer service that includes prior authorization requests, finding providers and claims enquiries, and ensuring customers have the very best of care available as and when needed.

The Cigna Wellbeing AppTM further enhances our IPMI offering by allowing customers to access tools and resources designed to help with all their wellness needs. These include a biometrics tracking dashboard, an extensive health library containing articles and recipes, general health and targeted health and personality assessments as well as lifestyle coaching across the health spectrum. It also includes a Tele-health feature that allows users to connect with a doctor or specialist via phone or video, from the convenience of their home or office.

How is the IPMI market developing in the 1, Middle East and 2, North Africa, and how will these markets evolve in the next 5 years?

The region’s insurance market is ripe for expansion, with factors such as a rapidly expanding population, growth of the middle and affluent classes, and rise in chronic health conditions contributing to this trend. In the GCC alone, healthcare expenditure is reportedly set to grow to US$104.6 billion in 2022 from an estimated US$76.1 billion in 2017. We are seeing similar growth in markets such as Lebanon, where healthcare spending accounts for over seven percent of the GDP.

Besides the ongoing efforts towards infrastructure development and general well-being awareness in the region, we expect digital innovation to play a vital role in the IPMI sector. Specifically, innovations driven by big data analysis and AI will bring much-needed efficiencies to the sector. We are seeing this change in countries such as the UAE, where the adoption of AI solutions is expected to increase the country’s GDP by $96bn by 2030.

What role do mandatory health insurance schemes play in the adoption of IPMI?

Mandatory health insurance is an important driver in the growth and adoption of IPMI products and services. In markets such as the UAE, where regulations to this effect have been longstanding, the demand for highly personalized care is on the rise. Whereas, in markets such as Oman, Bahrain and Kuwait, where mandatory health insurance policies are still at a nascent stage, there is room for more organic growth. This also comes down to the population mix in these markets. The UAE, with a 90 percent expatriate population offers a different playing field than Oman, for example, where the expat population accounts for just over 40 percent of the total. Yet, Oman’s Health Ministry confirms that only about nine percent of Omanis and 10 percent of expats in the private are currently insured, demonstrating a huge market opportunity waiting to be tapped.  

Can you explain what a typical IPMI customer looks like in the 1: Middle East, and 2, North Africa?

The main distinctions in customer profiles are more apparent in markets where we see a higher presence of expatriates. In the UAE, for example, our products cater more to the globally mobile population, including people who are likely to seek health treatments abroad and especially in their home country. In Lebanon, on the other hand, the focus is on localized healthcare. We introduced our global health benefits (GHB) proposition for employers in Lebanon in 2018, which on one hand guarantees access to the one million providers in our network worldwide, but also promises localized sales, underwriting and finance services to clients, as well as offers the insured population access to nuanced customer service and a strong network of 1,600 healthcare providers across the country. 

What do IPMI insurers need in 2019?

Insurers today are grappling with elevated levels of wastage, owing to insurance fraud especially within the individual medical insurance segment. This is a common challenge faced by the industry across the world, and one that costs millions on a yearly basis. Digital intervention and AI are increasingly paving the way for a more transparent and less fraudulent insurance ecosystem. However, greater collaboration between the public and private sector will further mitigate the effects of this issue. Knowledge-sharing and a timely exchange of best practices can streamline the sector in a way that was previously not possible. In 2019, we also need to see more provisions in place to build individual insurance offerings around the needs of the customer, whether it means greater security or more convenient access to healthcare. 

One of the most widely asked questions at iPMI Magazine is how big is the IPMI market. What do you think?

There is no single number that could effectively gauge the value of the global IPMI market. Fluctuations due to population rise, policy changes and other factors continue to impact IPMI prospects. Various reports value the global IPMI market between $12 billion to $13 billion in 2015-16, expected to grow to over $20 billion by 2019.

Last and not least, if you could live anywhere, on land or at sea, where would it be?

It would be Biarritz in France. I have a beach house there and the city is very lively and famous for surfing.

Related: Cigna Insurance Middle East Names Jerome Droesch New Chief Executive Officer

Learn more about Cigna IPMI and read news, articles and interviews on the micro website on iPMI Magazine, click here.

 

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Medical, Travel And Technical Assistance

 

A guide to leading international medical and travel assistance companies and providers, operating within leisure, expatriate and corporate business travel markets globally.

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