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Global Excel Achieves SOC 1 & 2 Type I Certification

Global Excel Management Inc., a leader in Healthcare Risk Management, today announced that it is now officially SOC 1 & 2 Type I compliant across the organization.

The SOC 1 Type I report provides organizations with assurance that internal and connected external reporting controls are properly designed and in place. The SOC 2 Type I report examines a consistent set of parameters around third party IT services,
including Privacy, Confidentiality, Processing Integrity, Availability and Security.

“Healthcare data is highly sensitive and personal by nature and protecting that information for our clients and their members has always been a top priority for Global Excel. Achieving SOC 1 & 2 Type I certification reinforces our continuous commitment to data security and confidentiality. This type of stringent, independent auditing provides detailed assurances about the controls and safeguards that we have in place, as well as ensuring that any third-party vendors or partners meet our security standards” said Paul Anderson, Director, Information Security & Compliance at Global Excel.

The Global Excel SOC 2 Type I report is available to clients upon request.

Global Excel is a full-service cost containment, claims management and medical assistance company offering a complete range of services to international, Canadian and U.S. domestic clients.
With over 365 corporate clients located in more than 90 countries around the world, Global Excel manages approximately 360,000 inpatient, outpatient and non-medical cases and files per year and processes over $1.9 billion in claims annually.

For more information please visit www.globalexcel.com

 

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iPMI Magazine Speaks With Janette Hiscock, CEO Of Global Solutions Europe, United Healthcare Global

In this exclusive iPMI Magazine interview, Christopher Knight, CEO, iPMI Magazine, sits down with Janette Hiscock, CEO of Global Solutions Europe for United Healthcare Global. They discuss in detail the newly formed European division of UnitedHealthcare Global (UHCG) including what makes UnitedHealthcare Global’s offering different, the new benefits and services added to insurance plans, member access to the best possible healthcare and what we can expect from UHCG in the future.

Please introduce yourself and your role at UnitedHealthcare Global:

My name is Janette Hiscock and I am the CEO of UnitedHealthcare Global Solutions Europe, leading the newly created European Division of UnitedHealthcare Global (UHCG) which launched its European insurance business last year. We provide in-house solutions for international medical insurance, wellness, security, assistance and remote medical services. Our range of solutions makes our offering unique in the European market.

Prior to this role, I oversaw the company’s remote medical services division based in the U.K. I continue to run this business, but I am now responsible for leading the insurance entity in Europe, which creates alignment under one European market.

I have more than twenty years industry experience managing health insurance, medical, assistance and security services businesses, and have held a variety of senior roles in sales, client management and proposition development.

Can you explain the changes that have been announced to UnitedHealthcare Global’s European operations?

We are very excited about UnitedHealthcare Global’s evolution in this market. UnitedHealthcare Global has combined its medical services and insurance businesses, enabling our European-based teams to bring a solution to clients with unparalleled in-house capabilities. This will provide a continuum of care for our members across insurance, assistance, security, wellness, clinical and medical services.

The launch of our iPMI business last year ensured we were able to align with our US-based business, leverage our Latin American businesses and develop products and services to meet the needs of globally mobile workforces.

Why have these changes been made?  

Since the launch of the European iPMI business, we’ve been investing in our products to ensure we meet the evolving needs of companies with globally mobile populations. Our solutions address our members’ needs at every stage of their deployment and there are a number of complementary services that sit in our medical services business that we can offer to iPMI clients.

It made perfect sense to integrate these two highly complementary divisions of our business under one single leadership in Europe, making it simpler for brokers and clients to access these services.

What makes UnitedHealthcare Global’s offering different?

At UnitedHealthcare Global, we see the many different interactions across the entire health care system – in a way no other organisation can. We are uniquely positioned to address global health care challenges for members and create real value for clients.

We understand that comprehensive and cost-effective health and well-being plans, aimed at companies with globally mobile workforces, are not just about managing illness. That’s why our offerings include proactive and preventative benefits to help employees actively manage their own health care while abroad.

Our aim is to support members to look after their health through innovative products and services. Simplifying the digital experience is hugely important to us, as we know it is something our members want. Through our apps and portals, our members can make a claim within 90 seconds or access a wellness coach. Our highly personalised service for both brokers and clients helps us to deliver the best solutions for globally mobile populations, and puts health care in the hands of the member.

As part of the world’s largest health care company, UnitedHealthcare Global employs 74,000 people, half of which are clinicians and health care professionals. This means our global reach as a health care company is unparalleled, providing better outcomes for all who we serve  

Since your launch in September 2018, have you added any new benefits/services to your plans based on the changes made to the business?

UnitedHealthcare Global is continually using our in-house capabilities to research, innovate, and provide new services and technologies to make the health care system easier to navigate for our members. A strong tenant of our business is based on preventative care. Since our launch, we’ve added a number of new services and benefits including Virtual Visits and our Global Health Management programme.

Virtual Visits is a secure telemedicine service that makes it simple for employees and their dependants to speak with a health care professional through their mobile or desktop devices while on assignment. From treating colds and fevers, to caring for migraines and allergies or getting a referral letter, it makes connecting with a doctor easy and free while on the move.

The Global Health Management programme is a proactive health management service available to all of our insurance members, to help them access the resources they need to manage their health, including chronic conditions. It focuses on an employee or their dependants’ specific needs, wherever they are in the world. Our clinicians provide targeted support to help expatriates and their families overcome the challenges of accessing care and resources for complex, high risk conditions. They create an action plan for addressing urgent needs and also work with the member’s schedule and location to ensure members can have a healthier, more successful assignment.

Using the breadth of capability from our medical services business and our in-house team of doctors, we have developed a new solution called Virtual Health Assessments (VHA) to help mitigate risks for employers sending people abroad. VHA is a specialised medical screening service which employers can use to screen their employees and their family’s at any point prior to, during and after their assignment. This is a standalone service from the iPMI plan and can be purchased with or without the iPMI offering.

Many of the illnesses and conditions faced by employees and their dependants when abroad are predictable and preventable. Our services help to ensure that any medical conditions which may impact a trip are identified well in advance of departure and actively managed with our clinical teams.

All of our programmes have been designed to help ensure, globally mobile populations thrive, by giving access to employers, employees and their dependants to the most cost effective, innovative, real-time and comprehensive health care.

How can you guarantee that your members will be able to access the best possible care?

UnitedHealthcare Global is part of UnitedHealth Group, the largest and most diversified health care company in the world. Because of this, clients and members benefit from our global networks, clinical insight, data analytics and innovation.

We work with local health care providers and clinicians who have the knowledge and expertise needed to ensure employees receive the best possible health care at every stage of their assignment overseas, no matter how complex their needs might be. We do this by providing access to high-quality, compliant and cost effective benefit programmes, helping employers mitigate risk and making their employees’ health and safety our priority.

Ultimately, our mission is to help people live healthier lives and help make the health care system work better for everyone.

What’s coming up next for UnitedHealthcare Global?

Following the successful launch of our iPMI services in Europe, we’re looking forward to making further exciting announcements, and discussing in greater detail our new proposition for the oil and gas market.  

Related: iPMI Magazine Speaks With David Powell, CEO Global Solutions, UnitedHealthcare Global And Claude Daboul, Managing Director, UnitedHealthcare Global Europe

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UK Advisers Fear Economic Uncertainty And Market Volatility As BREXIT Looms - But Income Is Up As Firms Plan Expansion

  • More than twice as many advisers as last year say economic uncertainty is a key concern for the coming year
  • Nearly 4 in 5 (78%) fear market volatility leading up to Brexit
  • But over 30% report annual income of over £1m, compared with 26% this time last year
  • 45% are planning to recruit in the next year,  up from 40% a year ago, and 31% in March 2013
  • Despite the challenging macro environment and concerns around political upheavals, advisers see growing opportunities in retirement planning (75%), financial reviews driven by low interest rates (51%), and increasingly through employer clients (only 24% don’t advise vs 41% last year).
  • Financial stability of platforms is a growing factor for main platform choice – one third of advisers would consider changing platforms because of concerns about financial stability, compared with 24% in May 2015.

Aviva’s new Adviser Barometer shows a doubling in the number of advisers who say that economic uncertainty is a key concern, up from 21% this time last year. The same number also cited the impact of Brexit as one of their biggest concerns, and 39% also thought the Trump victory in the US election had a worrying potential for the future of the advice industry.

However, other indicators show that the financial advice market in 2016 continues to show signs of healthy growth. Over 30% of advisers report their firms’ income is over £1m, compared with 26% at the same time last year, and the number of advisers intending to recruit additional staff in the next year is the highest since the survey began. 45% say they intend to do this, compared with 40% a year ago, and only 31% in March 2013.

Tim Orton, CEO Aviva Adviser Platform, says, “It is no surprise that the sentiment reflected in our latest Adviser Barometer reflects the general uncertainty we’ve seen since the UK vote for Brexit and the Trump victory in the US election. In both cases we are stepping away from the status quo which inevitably invites speculation as to possible outcomes. The good news is that despite all this the advice market in the UK is continuing to thrive, with increasing incomes and plans for expansion reported, and of course the FTSE is at record levels which is good news for investment returns.”

However, there has been little actual change, in adviser or client behaviour, since the June 23rd vote.

84% of advisers report no additional demand attributable to the Brexit vote, and where this has been seen it is largely from clients requiring assurance only (77%). Of the others, 30% were looking to turn cash into investments with almost equal number (27%) doing the reverse (investments into cash).

But 78% of advisers say their main concern about Brexit is potential market volatility, and a further 35% say changes in regulation concerns them.

Only 2% of advisers have reviewed their providers following the Brexit vote, with advisers saying the main reason for staying put is wanting to use firms with more stability (46%), wanting to use UK-based firms (18%), and using firms with a diversified business (16%).

Concerns about the financial advice market, whilst continuing to reflect ongoing issues such as regulatory fees and levies (a concern for 54%) and PI costs (46%), have coalesced around macro factors. Although one in four are still concerned about staying profitable, this has shown a significant lessening of importance from a year ago, where 45% cited this as a key concern.

Tim Orton commented, “The most concerning factors for advisers in the next six months are the ramifications from Brexit and Trump’s presidency, but factors which advisers can control, such as remaining profitable, have become less of a concern for them. I think this is also a reflection of the way the market has grown and strengthened since our survey began back in December 2011. “What is coming through strongly is advisers saying they are putting measures in place to make sure they are in as good a place as possible to meet whatever challenges occur in the coming year – by sticking with financially strong, secure, diversified UK-based companies.”

OPPORTUNITIES

75% of advisers see growth in the retirement market as a main area of opportunity (up from 58% a year ago), and with 51% (vs 30% in November 2015) seeing the increasing need for regular financial reviews as key, there is now a definite focus on these areas in the coming year.

In contrast, growth in protection is cited by 18% of advisers as an opportunity this year, compared with 28% last year, and attracting orphaned customers is mentioned by fewer advisers, down to 19% from 24%.

Tim Orton says, “What is striking in this year’s survey is the polarisation of opportunities within the market. A large majority of advisers now consider retirement planning to be the best opportunity they have, but it is noticeable as well that advisers said frequent financial reviews are now more important than ever, with the low-interest rate environment driving a need for regular reviews to ensure clients are making the most of their investments.”

PLATFORMS

The number of advisers considering changing their main platform is slightly up from last year, with 14% saying they are considering this. However, this level has barely changed since September 2013.

Functionality remains the main reason for advisers considering change, but is relatively less important than previously, with 59% of advisers saying this is the main reason compared with 72% a year ago. Value for money, and cost, are both cited by 48% of advisers as a key reason which shows the importance of balancing these two related factors.

Perhaps as a reflection of the general sentiment of uncertainty, ‘financial strength’ has become more important as a factor behind wanting to change a main platform provider – 33% said this in November 2016, compared with 30% in November 2015, and 24% in May of that year.

Nearly all advisers (98%) conduct due diligence at least annually, with 4% saying they do it more often than that. 13% conduct due diligence with every new client.

Tim Orton commented,“It’s encouraging for us to know that due diligence is an integral part of BAU for advisers. In line with the survey findings we are seeing an increasing number of advisers concerned about the financial stability of their platform as part of their due diligence. At Aviva we’re here to stay and committed to investing in our proposition for the future, enhancing efficiency and functionality for our advisers and their clients.”

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AA Adds Another Layer Of Protection With Health Care With nib

The AA enters the health insurance market with the launch of AA Health, in partnership with nib, offering a suite of insurance products designed to provide additional layers of protection for Members and the public alike.

AA’s Membership and Brand General Manager Dougal Swift says AA Health is a natural fit for the Association.

“We’ve broadened our range of services significantly over recent years as we look for new areas where we can offer value for our Members and the public. We’ve offered home, car and contents insurance for many years as well as life insurance products and travel insurance and these have proved very popular,” Mr Swift says.

The initiative complements the existing offerings from AA Insurance and AA Life, both holders of the Reader’s Digest most trusted brand award in their categories for four years. AA Insurance also holds Canstar Blue Most Satisfied Customer Awards for both home and contents and car insurance categories. The AA also offers AA Travel Insurance.

“The free eye exam for AA Members at Specsavers has also been very successful so it made sense to expand our insurance offering into health where we can give customers the high level of care they expect from the AA,” Mr Swift says.

Since the launch of the Specsavers benefit in 2012, more than 450,000 free eye checks have been provided to AA Members, who are eligible for one every two years.

“We’re in the business of helping people and we want to be there when we’re needed the most. That’s been the core function of the AA for more than 113 years and AA Health is an extension of that thinking.”

The AA has partnered with nib to deliver three core products that provide customers with the ability to select a cover that suits their lifestyle and budget:

  • AA Health Everyday Cover
  • AA Health Private Hospital Cover
  • AA Health Private Hospital and Specialist Cover

Mr Swift says he expects one popular option will be private hospital cover. It comes with a range of excess options – up to $10,000 – which enables lower premiums while offering insurance against expensive procedures.

“It’s a good option for those who want the cover for major procedures but may find the cost of private health insurance prohibitive.”

nib New Zealand Chief Executive Officer Rob Hennin says the health fund is excited to join forces with one of New Zealand’s most trusted organisations to offer Kiwis private health insurance under the well-known AA brand.

“This relationship with an iconic Kiwi brand is an example of how we are bringing new thinking to the New Zealand private health insurance market in an effort to grow the industry,” Mr Hennin said.

As an added benefit, AA Members will receive a 5% discount on the cost of any AA Health product.

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Understanding PMI And IPMI Market Size Per Country

One of the most frequently asked questions we get asked at iPMI Magazine is what is the size of market for PMI and iPMI by country, and globally?

Before we answer that, answer the following 2 questions:

If a Frenchman living in London buys an IPMI policy from a French broker who uses an Irish insurer that is part of a German group for cover in a Gulf state where insurance has to be fronted/shared by a local insurer; Which or how many of these 5 countries do you book the premium into? Which currency do you measure it in?

If an American living in Cuba buys an IPMI policy from a Bermuda broker for a job in Trinidad and uses a UK insurer that works from a local office in the USA but pays claims from a global claims centre in Romania, how many of the 6 countries do you book premium and claims to?

It isn't so simple is it?

Coupled with the following facts breaking down the market size for PMI and IPMI is a complex if not impossible task:

Back-in-the-day Insurers would publish detailed by product or by country info but now they try to avoid it, as it is competitive gold dust.

Many country figures only cover onshore health insurance and not offshore so can mislead you when looking at the market value in countries that do not demand local cover.

Some big European and American global insurers only publish on a vague regional basis, or on types that lumps health in with life and accident covers.

In many smaller countries the offshore IPMI market is far bigger than any onshore PMI or IPMI market - and in some countries there is no domestic health insurance at all.

Few countries demand annual insurer returns by product and those that do ask for vague health, accident and protection figures. The definition of protection is so vague, it is open to interpretation. 

Currency conversion is a huge problem too - 2015 figures from various big insurers show that income and profit figures can vary by plus or minus 30% depending on what currency and what conversion rates are used.

Internet Facts

In the complex world of IPMI there is no space for "Internet Facts".

Facts from a country, insurer or trade body, are generally reliable but even "official" figures have to be watched as within Health there can be hospital cash or top-up covers and other non full PMI or IPMI figures.

Where governments demand returns on health insurance or there are official competition enquiries then there are some excellent numbers to crunch.

Understanding The PMI And IPMI Report Market

Unfortunately in 2016 there are so many sub-standard boiler plate healthcare, insurance and expatriate reports. They claim to have health insurance country figures, but when you shell out thousands of pounds of R & D budget, and look for yourself, they mix accident and health and protection together; and strangely they all seem to predict growth for the next five years of 20% a year.

We have seen reports that profile the top ten insurers' and base the country figures just on the rough claimed figures- where the top ten miss out more than half the market.

There are reports which show insurers country market share but the total always seems to add up to well over 100%!

So, how can we understand the size of the PMI and IPMI market?

International And Expatriate Healthcare And Insurance 2016 is the only reliable source of information that can be trusted to answer your question and even then there are still some gaps. But this is critical: this report deals in facts, not crystal balls.

The 2016 edition is the result of over a decade of specialist research and report writing and is the answer for insurers, brokers and corporations who struggle to break the market down.

Where there is decent data available, it is included and all data has been carefully researched, checked and verified with no outlandish or generic claims made. Past performance is not always a representation of future results.

2016 IPMI Report Facts And Features That Will Help You Size The Market:

Download the 2016 report information kit, click here.

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AXA Appoints Thomas Buberl Chief Executive Officer

After 27 years in the Group, and close to 17 years as Chief Executive Officer, Henri de Castries, Chairman and CEO of AXA, has announced his decision to retire and to step down from the Board of Directors on September 1st, 2016.
Following a comprehensive succession planning process led by AXA's Compensation and Governance Committee under the leadership of Jean-Martin Folz, AXA's Board of Directors unanimously decided at a special meeting held on March 19th, 2016 to separate the functions of Chairman of the Board of Directors and Chief Executive Officer, and approved the following appointments effective upon Henri de Castries’ retirement on September 1st:

  • Denis Duverne as Non-Executive Chairman of the Board of Directors,
  • Thomas Buberl as Chief Executive Officer of AXA and a member of AXA's Board of Directors co-opted to replace Henri de Castries.

From March 21st, 2016, Thomas Buberl joins the Group Head Office in Paris and is appointed Deputy CEO (“Directeur général adjoint”). He will work closely with Henri de Castries and Denis Duverne to finalize AXA’s new strategic plan, expected to be released on June 21st, 2016, and to ensure an effective leadership transition.

HENRI DE CASTRIES.
CHAIRMAN AND CHIEF EXECUTIVE OFFICER OF AXA

It has been a privilege to succeed Claude Bébéar and lead AXA over all these years, and I want to express my gratitude to the 166,000 women and men who are the face of AXA for our 103 million clients across the world - their professionalism and engagement have been a driving force and a fantastic motivation for me. The succession planning process initiated by the Board upon my request in October 2013, confirmed the breadth and the quality of AXA’s teams and helped us identify a new generation of leaders. Denis and I are extremely proud of the team we have been able to build and develop.

In the wake of our success in achieving our Ambition AXA plan, and before we enter into a new strategic cycle, I considered, with the support of the Board, that it was the best moment to begin the transition to a new management team who I know will very successfully lead AXA through the next stages of its development. While I will leave the Group with great emotion, I am very happy and confident to see Thomas take over the executive management of AXA. He has the experience, leadership skills and values to seize the opportunities offered by a rapidly changing world, and to make AXA a company that is always closer to its clients - which will be the key of our long term growth.

NORBERT DENTRESSANGLE
VICE-CHAIRMAN OF THE BOARD OF DIRECTORS AND LEAD INDEPENDENT DIRECTOR

The Board of Directors agreed that the best combination for AXA is to associate Thomas Buberl’s clear strategic vision, his deep knowledge of the insurance sector, as well as his energy and leadership skills, with Denis Duverne’s great experience and knowledge of the Group as well as his understanding of corporate governance practices and of the regulatory environment.

The Board is extremely grateful to Henri de Castries for his invaluable contribution to the success of AXA since 1989. Under his leadership, AXA has become a leading global insurance brand, significantly strengthened its footprint in emerging markets, notably in Asia, and has successfully withstood several years of severe crises while keeping its commitments to its clients, delivering positive results and continuing to pay a dividend to its shareholders. In 2015, while progressing on the execution of an intense digital transformation, AXA successfully achieved its 5-year strategic plan, and delivered record underlying earnings, which represents an eightfold increase during Henri de Castries' tenure as CEO. The Board of Directors would like to pay him a strong and well-deserved tribute for his actions, and extends its very warm thanks to Denis Duverne who, as Deputy CEO, has been instrumental in AXA’s strategic decisions and strengthening the Group’s solidity. Together, they leave to the new leadership team a very well-managed, extremely resilient Group, with high quality and engaged employees.

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Apollo Hospitals Group, The Leading Healthcare Provider In India, Has Been Accredited As Preferred Provider Of International Assistance Group

International Assistance Group (IAG), the world’s largest alliance of independent assistance companies recently accredited Apollo Hospitals Group as Preferred Provider for all clients in need of emergency medical care in India.  

As India’s first corporate hospital, the Apollo Hospitals Group has a robust presence across the healthcare spectrum and has emerged as one of the foremost integrated healthcare providers in Asia.

Starting in 1983 with a 150-bed hospital, the Group now operates 9,200 beds across 64 hospitals and has the distinction of receiving the country’s first Joint Commission International (JCI) Accreditation in 2005 and this year the company has been accredited as Preferred Provider Hospital for International Assistance Group (IAG).

The Group’s legacy of ‘touching lives’ stems from the four pillars of their philosophy – excellence, expertise, empathy and innovation. It has touched the lives of over 45 million patients from 121 countries. This focus on quality has become one of the group’s strongest credentials. It is the one of the building blocks in the trust of Apollo brand.

“We are honored to count with five Apollo Hospitals (in Bangalore, Chennai, Hyderabad, Kolkata, and New Delhi), which are now accredited as the IAG Preferred Providers in India. Over the past years we have seen an increase in tourism in India; in consequence our clients need medical services that adhere to the highest international standards. Apollo Hospitals has proven to be the healthcare system in India that our Partners can rely on,” mentioned Cécile Hermetz, General Manager, International Assistance Group.

Apollo has set up an International Patient Services Division to ensure that the experience of overseas patients is safe, comfortable and hassle-free. Apollo’s International Patient Services offer a host of additional services such as: airport pick-up & transportation, accommodation, direct admission arrangements, scheduling of appointments, language assistance, liaison services with insurance companies and travel related assistance.

The Group has dedicated Centers of Excellence for several key specialties. They are unique and state of the art facilities spread across several of the Apollo hospital location and each Centre of Excellence stands out as a citadel of quality.

Apollo considers as their prime responsibility to provide high quality clinical care to all patients, putting the patient at the core of their operations. The Group has developed robust quality standards, used expert diagnoses and treatment plans and enhanced infection and safety protocols to render patients the most appropriate treatment. Centers of Excellence include: Heart Institutes, Cancer Institutes, Spine Surgery, Institute of Neurosciences, Critical Care, Institute of Robotic Surgery, Institute of Orthopedics, Institutes of Transplant, Nephrology & Urology, Institutes of Gastroenterology, Institutes of Robotic Surgery, Preventive Medicine, and Institute of Obstetrics & Gynecology.

Technology driven

At Apollo, healthcare systems leverage technology to build integrated healthcare delivery models, which facilitate seamless electronic medical records, hospital Information systems and telemedicine-based health outreach initiatives, for enhanced access to medical care.

Another critical manifestation of widespread technology has been the amazing advancement in medical equipment and Apollo has repeatedly pioneered the introduction of such innovations in India – Robotics, Cyberknife, Novalis TX, 320 Slice CT Scanner, TrueBeam, PET Suite, Proton Beam.

International Assistance Group is proud and pleased that its network of Partners is able to rely on the excellence of Apollo Hospitals, a pioneer of modern day emergency care in India.

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Bupa CEO Steps Down

Bupa has announced that Stuart Fletcher is stepping down as CEO, with Evelyn Bourke, the Chief Financial Officer, becoming Acting CEO as of 4 April 2016.

 

Stuart Fletcher was appointed CEO of Bupa in March 2012. Stuart joined Bupa from Diageo where he was President, Diageo International. Previously, he held financial roles at Procter & Gamble and United Glass.

Lord Leitch, Chairman, said, "Stuart has made a very significant contribution to Bupa and leaves the company stronger than ever, having brought the customer and our people even further to the fore, as well as extending Bupa’s global footprint.”

“Under Stuart’s leadership, growth has been good, particularly given challenging market conditions. However, current growth plans do not match our expectations, and so we have agreed that the time is right for him to step down.”

“Evelyn is well placed to take on the Acting CEO role, with a strong track record and extensive experience in financial services, risk and capital management, strategy, and mergers and acquisitions.”

Stuart Fletcher said, "It has been a privilege to have led Bupa’s transformation over the past four years and I am incredibly proud of our achievements. It is the 84,000 colleagues that make Bupa so special, and I express my heartfelt thanks to each of them for the difference they make every day for Bupa’s customers. I know that Bupa will go from strength to strength and I will work to fully support Evelyn during the transition period.”

Evelyn Bourke, Acting CEO said, "It’s an absolute honour to be appointed as the Acting CEO of Bupa. I very much look forward to building on our success for our customers, people and partners."

Evelyn Bourke became CFO of Bupa in September 2012. Evelyn joined from Friends Life where she was Chief Executive Officer of its Heritage division. Previously at Friends Provident, she was the Executive Director responsible for strategy, capital and risk and, before that, Chief Financial Officer. She also served as Finance Director of Standard Life UK.

In due course the Board will conduct an internal and external search process.  

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Become A Global iPMI Health Care Insider

International Private Medical Insurance Magazine (iPMIM) is the ultimate International Private Medical Insurance (iPMI) online platform and health insurance magazine, serving global expatriate, corporate, health and travel insurance markets. Become A Global iPMI Health Care Insider with iPMI Magazine.

Due to the nomadic nature of the international healthcare industry iPMI Magazine is an internet based news service for worldwide healthcare professionals, who need to understand the impacts of healthcare and insurance policy, regulatory, and legislative developments. iPMI Magazine is the leading international industry voice, of the international travel, health, expat, assistance and private medical insurance market.

iPMI Magazine details private medical insurance providers; the advantages and disadvantages of private medical insurance; international private medical insurance Vs travel insurance; private medical insurance comparison; iPMI Magazine acts as a worldwide guide to private medical insurance, with the most up-to-date news and views from leading providers of private medical insurance plans, including international private medical insurance (IPMI) companies like APRIL, Globality Health, Aetna International, Generali Global Health, Cigna Global IPMI, Globality Health, ALC Healthcare, GeoBlue, Integra Global, Expatriate Healthcare, Strategic Insurance Services and many more.

Health insurance cover and risk protection for expatriates, business travellers, tourists, mobile and remote workers and multinational corporations managing global mobility programs and frequent corporate travel plans.

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APRIL Group Health & Personal Protection Division Report 2.4% Increase In Sales For 2015

APRIL Group Health & Personal Protection division reported a 2.4% increase in sales based on reported data, broken down into a 1.7% decrease in brokerage commissions and a 9.3% rise in premiums.

The increase in insurance premiums was driven by the development of individual (seniors and self-employed), group and expatriate Health & Personal Protection portfolios. It also reflects new partnerships in group health insurance portfolios linked to the French National Interbranch Agreement (ANI) and an adjustment to the reinsurance structure.

The decrease in brokerage commissions mainly resulted from the contraction of our individual employee health insurance portfolios in light of the new regulation on compulsory group private health insurance, which became effective on 1 January 2016. This decrease was partly offset by the excellent performance of loan insurance. Individual health insurance for seniors and the self-employed continued to perform well. Group private health insurance sales began later than scheduled, but registered a sharp increase towards the end of the year.

The division posted a current EBIT margin down 2.4 percentage points to 15.3%, due to the decrease in individual health insurance revenues, the investments made in group health insurance (process scale-up, bespoke solutions meeting new regulations and the hiring of new staff in order to maintain quality of service) and intense competition in the health insurance sector throughout the year. The group does not anticipate any changes of these parameters in 2016.

The division posted an EBIT of €73.5m.

Overall Performance

APRIL achieved a satisfactory overall performance in a changing environment. The group consolidated its market positioning by keeping up an aggressive sales strategy: positive sales momentum were recorded in increasingly regulated and competitive markets, impacted in particular by the extension of group private health insurance in France.

“2015 was a year of true commitment and structuring for us. Defining our key growth levers around a strengthened management team has allowed us to make a clear assessment and set priorities for our actions and investments, which will have a major influence on the group in the coming years. Our capacity for innovation and the quality of our policy and claims handling, which are more than ever fully focused on serving our customers, should enable us to mitigate the expected decline in our current EBIT for 2016. We are confident in the strength of our group to renew with profit growth as the markets in which we operate gradually stabilise” commented APRIL Chairman and CEO Bruno Rousset.

 

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