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iPMI Magazine

International Private Medical Insurance Magazine (iPMIM) is the ultimate Health and Medical Insurance Digital Media serving expatriate, corporate, health and travel insurance markets. Due to the nomadic nature of the international healthcare industry iPMI Magazine is an internet based news service, for worldwide healthcare professionals, who need to understand the impacts of healthcare and insurance policy, regulatory, and legislative developments. Combined with in depth health insurance industry analysis, best-in-class health insurance industry data, and exclusive, C-Suite Executive health insurance interviews and round tables, iPMI Magazine bridges an information gap between healthcare payor, provider and patient. Written by the health and medical insurance industry, for the health and medical insurance industry, iPMIM is supported and designed by leading international medical insurance companies and service providers.

Website URL: http://ipmimagazine.com

AMII Initiative Leads To Landmark Agreement For Electronic Transfer Of Underwriting

The Association of Medical Insurers and Intermediaries (AMII) has announced that the UK PMI industry has reached a landmark agreement to adopt the electronic transfer of underwriting direct between insurers.

The move follows an industry-wide consultation led by AMII Executive Chairman Stuart Scullion who described the breakthrough as “an immensely proud moment.”

Announcing the news, Mr. Scullion praised the “vision and determination” of insurers for enabling the change – which had previously been “deemed too difficult to achieve” by others but, led by AMII, has taken just 12 weeks to be agreed and implemented.

The new pan-industry arrangement will start on July 1, 2020, for business transferring between insurers for company schemes, both SME and corporate. It will involve a number of new protocols for intermediaries and insurers, irrespective of whether they are AMII members or not.

The processes being adopted, for which training of operational and customer-facing staff at a number of major health insurers of is currently taking place, will involve the transfer of encrypted data files to nominated email addresses at each insurer as a secure data transfer.

For larger insurers, the process will be automated, with greater manual intervention for smaller firms. A five working day industry-wide service level has also been agreed.

Mr Scullion said: “The Covid-19 Coronavirus has forced all of us to adopt working practices and processes to meet Government social distancing and self-isolating guidelines.

“It makes no sense for intermediaries to visit their offices to collect membership certificates and underwriting to facilitate policy transfers to another provider when there is a readymade solution at our fingertips.

“I am immensely proud of what we have been able to achieve as an industry in adopting a digital process to exchange personal data and underwriting directly between insurers.

“It’s an agreement which has no doubt been accelerated by the once-in-a-lifetime circumstances created by the Coronavirus, and the challenges faced by the PMI industry driven by GDPR and the new Data Protection Act.

“There have been many challenges to overcome as we sought to agree a process and establish a protocol, and I want to extend my personal thanks to the representatives of all those insurers who have shown the vision and determination which has enabled this to happen."

For more information on AMII, visit www.amii.org.uk.

Lufthansa Group Guarantees Customers A Safe Return Journey

  • Basic return flight guarantee for all customers on European routes 
  • Classic and Flex tariffs are expanded to include an “all-round carefree package” in cooperation with insurer AXA Partners 
  • Flex tariffs now with "Bring me Home Now" option including booking guarantee and free rebooking
  • Services are expanded free of charge

Return flight guarantee for all customers

In addition to flexible rebooking options, Lufthansa, SWISS and Austrian Airlines offer their passengers a basic return flight guarantee on all European routes and thus additional security. The return flight guarantee applies to all customers regardless of the fare booked. You will be brought back to Germany, Austria or Switzerland with the airlines of the Lufthansa Group - if necessary also by special flight.  

All-round carefree package for Economy Classic and Business Saver tariffs

In addition, the Economy Classic and Business Saver tariffs on European routes are being expanded in cooperation with AXA Partners with additional attractive guarantee components to form an "all-round carefree package". If, for example, travelers are not allowed to enter the destination due to increased temperature, or if a quarantine is required at the destination after a corona virus test, the insurance covers the costs of the quarantine or medical return transport. In cooperation with AXA, the tariff also offers the opportunity to take medical advice over the phone and speak to a German-speaking doctor via video call. Additional hotel costs are also borne by a possible quarantine or transport costs if the return flight is, for example, from another airport in the holiday destination.

Fastest possible return for Economy Flex and Business Flex tariffs

Finally, the Economy and Business Flex tariffs on European routes are expanded with the "Bring me Home Now" option. Customers of Lufthansa, SWISS and Austrian Airlines are guaranteed to be flown home with the airlines of the Lufthansa Group as quickly as possible. On request, they will be transported on the next bookable Lufthansa Group flight and brought back to Germany, Austria or Switzerland. The rebooking to an earlier return flight is always free of charge. There are no rebooking fees or a tariff difference. 

"We have spoken to many customers in the past few weeks in order to better understand the needs but also concerns about traveling in the times of Corona," said Christina Foerster, Board Member Customer & Corporate Responsibility. "With this new and previously unique offer, we want to help our guests to spend their summer vacation in Europe as carefree as possible."

The tariff extensions in the tariffs mentioned will be available on June 25 and until the end of August in the home markets of the Lufthansa Group, Germany, Austria and Switzerland via the direct sales channels. All trips with a return flight date until the end of January 2021 are covered.  The tariffs are not more expensive, but are extended to include the services mentioned above free of charge for customers.

International Health Insurance 2020: The Definitive iPMI Market Report Is Out Now

Leading international private medical insurance publisher iPMI Magazine is excited to announce the launch of “International Health Insurance 2020" - International Health Insurance for Expats, High Net Worth Individuals, 3rd Country Nationals, Domestic Nationals and Global Nomads.

There are more opportunities than ever for insurers and brokers to sell health insurance globally to locals and internationals.

  • The global demand for health insurance is rising fast;
  • There are opportunities for health insurers and brokers;
  • The numbers of expatriates are rising and will increase;
  • IPMI and PMI are no longer separate;
  • Locals, students and NGO workers need cover;
  • Many more countries are making health insurance compulsory;
  • Healthcare and health insurance are becoming intertwined;
  • Top up cover and micro health have massive potential;
  • Technology will change how insurers, brokers and customers interact.

International private medical insurance is flourishing. There are more globally mobile individuals than ever before - and employers are building businesses in more diverse countries.

Volume 1 Market Overview: (230 pages)
Volume 2 Companies: (over 500 pages)
Volume 3 Countries: (over 600 pages)

PRICING*

iPMI Magazine advertisers and subscribers enjoy complete access to ALL 3 VOLUMES of International Health Insurance 2020 at a specially negotiated reduced price. Other retailers are charging £3600 for all 3 volumes and £1400 for individual volumes.

Due to the current COVID-19 pandemic, iPMI Magazine has negotiated a business support program with the report author, when you purchase all 3 volumes of the report, with the following largely reduced price available until 31/7/2020:

*This exclusive pricing offer is only available until 31/7/2020 and when you purchase this report via iPMI Magazine.

ABOUT THE AUTHOR

Ian Youngman is a writer and researcher specialising in insurance. He writes regularly for a variety of magazines, newsletters, and on-line services. He publishes a range of market reports and undertakes research for companies and has London market management experience with brokers and insurers. 

BUY NOW

To order this must-have IPMI market report simply write to ipmi[at]ipmimagazine.com and we shall do the rest.

Once we receive your order an invoice will be issued directly by the report author, and once that is paid and processed, a complete copy of the report will be made available to you in PDF format.

ABOUT iNTERNATIONAL HEALTH INSURANCE 2020

International private medical insurance (IPMI) was traditionally considered an exclusive health insurance plan for expatriates. Now, the definition of an expatriate is obsolete because more people, including local nationals and expats, regularly travel internationally, due to their lifestyle, income and careers.

These people need international medical insurance irrespective of their national status or residency. Local nationals, expats, and global nomads are driving demand for IPMI products well beyond any residency classification.

The globally mobile population has grown dramatically along with the increased global business. There are 66 million expatriates, and by 2020 this will be 87.5 million. 260 million people now live away from their country of birth and within a decade the total number of expatriate workers and international students will be 100 million.

IPMI as health insurance without borders is the future of health insurance for all people irrespective of their country of nationality, residence or current domicile. The domestic health insurance market is changing and expanding in many markets around the world. Technology, innovation in health treatment and digitisation of processes are also powerful shapers of the future of health insurance.

Compulsory insurance, voluntary top-up covers, differences between what you can sell to locals and expatriates, rules on overseas investors, compulsory local partnerships, economic sanctions, and even local politics are all things that insurers and brokers must understand- as are newer factors of controls on insurance and healthcare prices, and recent compulsory health insurance rules for travellers or students.

There have been several new entrants to the global healthcare insurance and ancillary services market, long dominated by a small handful of existing insurance companies. Regional insurers and brokers are active in the sector.

The focus on wellness and the proactive approach of keeping customers healthy is a key change. The focus is health insurance, not just illness insurance and, proactively engaging with customers to help them lead long and healthy lives.

Technology is changing the market, with access to information and care through mobile applications and innovations such as virtual health, telemedicine and virtual GP services. Data will also drive more accurate underwriting and wellness solutions at an individual customer level. The days of the fully personalised cover are not far off.

IPMI must comply with local laws and regulations and local needs that differ considerably from country to country.

IPMI overview contents

Volume 1

Introduction

  • Overview

  • Growth of need for IPM

  • Health insurance definitions

  • Expatriate definitions

  • Voluntary health insurance

  • Why IPMI and PMI are no longer separate

  • Social and technological disruption

  • Duty of care

  • Why insurers are moving into PMI/IPMI

  • The changing insurance ecosystem

  • Customer centricity

  • Blockchain

  • Emerging markets

  • Belt and Road initiative

  • Middle East and North Africa

  • Asia

  • IPMI must cover more than insurance

  • The future

International health insurance numbers

  • Global premium figures

  • Onshoring and offshoring

  • Premium retention in countries

  • Premiums and local taxes

  • Local partnerships

  • Muddying the waters

  • It is not health insurance

Health insurance

  • Compulsory health insurance

  • Health insurance market potential

  • Global medical price trends

  • Health insurance pricing trends

  • Global health insurance price and trends

  • Health insurance and universal healthcare

  • Global benefits

  • Digital transformation

Healthcare

  • Health at a Glance Europe 2018

  • Global healthcare

International health insurance market

  • Buying the market overseas

  • Distribution

  • Healthcare or health insurance

  • History

  • Market potential

  • Hospitals offering health insurance

  • Numbers of insurers

  • Insurance companies

  • Latin American healthcare potential

  • Lloyd’s of London

  • Lloyds’ brokers

  • Managing general agents

  • Third party administrators

  • Insurance brokers

  • Financial advisors

  • Insurance agents

  • Banks

  • Health insurance trade bodies

  • Health insurance comparison sites

  • Micro insurance

  • Mobile devices

  • Self- insurance

  • Smart phones

  • Social media

  • Videos

International health insurance products

  • Cover

  • International insurance versus domestic insurance

  • IPMI in 2019

Expatriate numbers

  • Expatriate figures

  • Global number of expatriates

  • Global population

  • Expatriates, migrants and refugees

  • Global mobility

  • Expatriate population as % of worldwide population

  • Expatriate or international migrant

  • Refugees and expatriates

  • International students

  • Migrant workers

  • Cross border workers

  • Diasporas

  • Migration and health

Customers

  • Target markets for insurers

  • What is an expatriate?

  • Expatriate characteristics

  • Expatriate salaries and benefits

  • Buyers

  • Dependants

  • Emerging markets middle class

  • Generation Y

  • More than one product

  • High net worth

  • How people choose international health insurance

  • Indian companies

  • Maritime

  • Mining

  • Music industry

  • NGOs

  • Need

  • Oil and gas

  • Overseas employees need support

  • Questions potential customers ask

  • Retirees

  • Self-employed

  • Short assignments

  • Short-term cover

  • Singles

  • Students

  • Target ages

  • Teachers

  • Wealthy expatriates

  • Who can be covered?

  • Why companies buy it

  • Why individuals buy it

  • Why needs are changing

  • Why not just buy cover locally

  • Women

The product

  • Addiction treatment

  • Admitted policies

  • Apps

  • Big data

  • Budget covers

  • Cancer

  • Chatbots

  • Choice of cover or set packages

  • Claims

  • Compliance with local law

  • Co-payments

  • Critical illness

  • Currency

  • Danger zones

  • Diabetes treatment

  • Diaspora insurance

  • Duty of care

  • Emergency assistance

  • Emergency evacuation

  • European Air Medical Institute

  • Fertility treatment

  • Fraud

  • Funeral plans

  • Global cover

  • Helplines

  • Income protection

  • Insurers rethink of health insurance

  • International medical accreditation

  • Medical evacuation and repatriation

  • Medical tourism and insurance

  • Medical travel insurance

  • Mental health

  • Micro health insurance

  • Obesity treatment

  • Organ transplants

  • Passive war

  • Political risks

  • Pricing

  • Price regulation

  • Pricing on group schemes

  • Private repatriation

  • Risk management

  • Second medical opinion

  • Security and travel advice

  • Takaful

  • Takaful health

  • Telehealth

  • Term life

  • Top up covers

  • Travel insurance

  • Underwriting

  • Virtual doctors

  • War risks

  • Wearables

Volume 2 Companies

National, regional and local insurers and brokers

  • Base country

  • HQ

  • Ownership

  • Overview

  • Structure

  • Insurance

  • Healthcare

  • Customer numbers

  • Strategy

  • 2018 results

  • 2019 forecasts

  • Buying businesses

  • Selling businesses

  • Failed deals

  • Partnerships

  • Sponsorships

  • Micro health

  • Products

  • Apps

  • Marketing

  • Technology

  • Start-ups, accelerators and labs

  • Countries A to Z

Company profiles

  • A Plus

  • Abacare

  • Achmea

  • ADNIC

  • AIA

  • AIG

  • Aetna

  • Ageas

  • Alan

  • Allegiant

  • Alliance Group

  • Allianz

  • Amariz

  • Amazon

  • Anbang

  • Antae

  • Anthem

  • AON

  • Apple

  • APRIL

  • Ardonagh

  • ASSSA

  • Aviva

  • AXA

  • Bellwood Prestbury

  • Berkshire Hathaway

  • Blue Cross

  • Blue Cross Blue Shield

  • Bupa

  • CCW

  • Chubb

  • Cigna

  • Clements Worldwide

  • CM International

  • Collinson

  • CXA

  • DFV

  • Daman

  • DavidShield

  • Discovery

  • Doha Insurance

  • Exclusive Healthcare

  • Expacare

  • Expatriate Group

  • Fairfax

  • Fosun

  • Freedom Health

  • Gallagher

  • General & Medical

  • Generali

  • Global Benefits

  • Global Underwriters

  • Great West Lifeco

  • Gulf Insurance Group

  • Haven Healthcare

  • Healix

  • HealthCare International

  • Henner

  • Humana

  • Integra Global

  • Jubilee

  • LAMP

  • Liberty Mutual

  • Lloyds

  • Lockton

  • Malakoff Médéric Humanis

  • MAPFRE

  • Marsh McLennan

  • Medgulf

  • Medibank

  • Medicover

  • Met Life

  • MMI

  • Morgan Price

  • Munich

  • Mutua Madrilena

  • National Life and General

  • New India

  • nib

  • NN Group

  • Now Health International

  • Nugent Sante

  • Old Mutual

  • Oman Insurance

  • Pacific Cross

  • Pacific Prime

  • Pan-American Life

  • Premier Group

  • Primary Group

  • Punter Southall

  • Qatar Insurance

  • QBE

  • RBI Premium

  • Regency Assurance

  • Saham

  • Saico

  • JW Seagon

  • Seven Corners

  • Siaci Saint Honore

  • Sompo

  • Starr

  • State Life

  • Status Global

  • Swiss Global

  • Swiss Life

  • Tokio Marine

  • UnitedHealth

  • Union Insurance

  • Vienna Insurance

  • WAFA

  • William Russell

  • Willis

  • Zhong An

  • Zurich

Volume 3 countries

Country profiles look at:

* Healthcare, healthcare reforms and price controls

* State health insurance and planned reform

* Compulsory health and travel health insurance and planned reforms

* Private health insurance and supplementary covers

* Health insurance regulation and planned reform

* Health insurance price regulation and planned reform

* Specific data and requirements for expats

COUNTRY PROFILES

  • Healthcare

  • Healthcare for expatriates

  • Healthcare regulators

  • Healthcare regulation

  • Healthcare price regulation

  • State health insurance

  • State health insurance top up

  • Compulsory health insurance for locals

  • Compulsory health insurance for expatriates

  • Compulsory health insurance for overseas students

  • Compulsory travel health insurance for visitors

  • Health insurance for locals overseas

  • Private health insurance

  • Insurance company and broker regulators

  • Health insurance regulation

  • Health insurance price regulation

  • 2019 population

  • 2030 population estimate

  • UN 2017 number of international immigrants- inbound

  • UN 2017 number of international emigrants- outbound

  • UN numbers of refugees

  • Local figures on expatriate numbers

  • Local figures on expatriate sources

  • Local figures on Diaspora

  • Leading local health insurers

  • Head office of leading health insurers and brokers

  • International health insurers/ brokers/agents activities

COUNTRIES

  • Abu Dhabi

  • Afghanistan

  • Albania

  • Algeria

  • Andorra

  • Angola

  • Antigua

  • Argentina

  • Armenia

  • Australia

  • Austria

  • Azerbaijan

  • Bahamas

  • Bahrain

  • Bangladesh

  • Barbados

  • Belarus

  • Belgium

  • Belize

  • Bermuda

  • Bolivia

  • Bosnia

  • Botswana

  • Brazil

  • British Virgin Islands

  • Brunei Darussalam

  • Bulgaria

  • Burkina Faso

  • Burundi

  • Cambodia

  • Canada

  • Cayman Islands

  • Chile

  • China

  • Colombia

  • Costa Rica

  • Croatia

  • Cuba

  • Curacao

  • Cyprus

  • Czech Republic

  • Denmark

  • Dominica

  • Dominican Republic

  • Dubai

  • Ecuador

  • Egypt

  • Estonia

  • Ethiopia

  • Fiji

  • Finland

  • France

  • Georgia

  • Germany

  • Ghana

  • Gibraltar

  • Greece

  • Grenada

  • Guatemala

  • Guernsey

  • Guyana

  • Honduras

  • Hong Kong

  • Hungary

  • Iceland

  • India

  • Indonesia

  • Iran

  • Iraq

  • Ireland

  • Israel

  • Italy

  • Jamaica

  • Japan

  • Jersey

  • Jordan

  • Kazakhstan

  • Kenya

  • Kuwait

  • Kyrgyzstan

  • Latvia

  • Lebanon

  • Lesotho

  • Libya

  • Lithuania

  • Luxembourg

  • Macau

  • Macedonia

  • Malawi

  • Malaysia

  • Maldives

  • Malta

  • Mauritius

  • Mexico

  • Moldova

  • Monaco

  • Mongolia

  • Montenegro

  • Morocco

  • Mozambique

  • Myanmar

  • Nepal

  • Netherlands

  • New Zealand

  • Nicaragua

  • Nigeria

  • Norway

  • Oman

  • Pakistan

  • Panama

  • Papua New Guinea

  • Paraguay

  • Peru

  • Philippines

  • Poland

  • Portugal

  • Puerto Rico

  • Qatar

  • Romania

  • Russia

  • Rwanda

  • Saint Kitts And Nevis

  • Saint Lucia

  • Saudi Arabia

  • Serbia

  • Sierra Leone

  • Singapore

  • Slovak Republic

  • Slovenia

  • Somalia

  • South Africa

  • South Korea

  • Spain

  • Sri Lanka

  • Sudan

  • Swaziland

  • Sweden

  • Switzerland

  • Syria

  • Taiwan

  • Tanzania

  • Thailand

  • Trinidad And Tobago

  • Tunisia

  • Turkey

  • Turks And Caicos

  • Uganda

  • Ukraine

  • United Arab Emirates

  • United Kingdom

  • Usa

  • Uruguay

  • Venezuela

  • Vietnam

  • Yemen

  • Zambia

  • Zimbabwe

BUY NOW: To order this must have IPMI market report simply write to ipmi[at]ipmimagazine.com and we shall do the rest. Once we receive your order an invoice will be issued directly by the report author, and once that is paid and processed, a complete copy of the report will be made available to you in PDF format.

New Pacific Prime Office Opens To Expand Brand Presence In Mexico

Pacific Prime, has announced that its brand new office in Mexico is now open and fully operational.

Based in Mexico City, the office will serve as the company’s new push to expand insurance brokerage services in Mexico - for local Mexicans, expats and their family members, and multinational businesses looking to cover employees on overseas assignments.

“The new office will enhance Pacific Prime’s local servicing of new and existing clients and expand the firm’s reach in the Latin America region,” said Marco Vuarambon, Chief Executive Officer Mexico. “It’s incredibly exciting to announce that our office is fully licensed and operational after we successfully registered as an insurance broker, before the National Insurance and Bonding Commission. We are also proud to have a strong team of advisors who are professionally trained to help locals, expats, families, and businesses secure health insurance.”

The new Pacific Prime Mexico office will be offering a number of locally and internationally compliant insurance solutions, including:

  • Individual health insurance
  • Life insurance
  • Auto insurance
  • Personal accident insurance
  • Personal content and property insurance
  • Investment and retirement products

Pacific Prime is partnered with the world’s top insurance companies that underwrite the aforementioned plans and provide the necessary cover.

In addition to its new office in Mexico City, Pacific Prime Latin America has also launched its brand new website. From it, clients can easily navigate the pages and discover a number of features, such as the online quotation tool, plan pages, insurance partners, blog page, resources page, and many more.

To learn more about the policies and services offered by Pacific Prime Latin America, visit our website at www.pacificprime.lat or email This email address is being protected from spambots. You need JavaScript enabled to view it..

Charles Taylor Claims Services Adds Workers' Compensation And Defense Base Act Claims Handling And Medical Management To Its Product Offering

Charles Taylor Claims Services has launched Workers' Compensation and Defense Base Act (DBA) claims services to support U.S. insurers and their clients.

The services incorporate claims handling and medical management for specialised Workers' Compensation and DBA claims. They expand Charles Taylor's award-winning global medical and security assistance and claims and risk management offerings.

The new services are to be headed by Jane Hegeler, an industry heavyweight and specialist in Workers' Compensation and DBA services, who has held senior positions in the health and travel assistance sectors for over 15 years. Her experience includes managing multi-cultural teams and developing global (medical) networks, often in challenging parts of the world.

Charles Taylor's Workers' Compensation and Defense Base Act offerings include medical case management and evaluation, cost containment, claims settlement, labour market surveys and investigations. Its commitment is to ensure maximum medical improvement for claimants while containing costs for insurers, relying on its worldwide presence, global network of partner providers, in-house specialists and negotiating strengths to do so.

Charles Taylor's new services extend to domestic U.S. and overseas claims, and dealing with insureds located in remote and hostile areas, of which it has extensive experience.

Jody Baker, commercial director of Charles Taylor Specialist Claims Services, commented: "This development is an important part of our ambitious growth agenda and commitment to provide insurers [and employers] with end-to-end solutions that meet niche needs. We're delighted to offer clients the extensive experience provided by Jane Hegeler; supported by our decades of award-winning medical case management and claims investigation and our global network of partners.

"What sets us apart from other providers in both the Workers' Comp and DBA service sectors is our global reach, local knowledge and technical expertise; enabling us to achieve the very best medical care for claimants at the right cost to insurers."

Related Reading: iPMI Magazine Speaks With Jody Baker, Commercial Director, Charles Taylor Assistance

Tyrol Air Ambulance Now Transports COVID-19 Patients

Tyrol Air Ambulance can now also transport patients suffering from most infectious diseases, e.g. COVID-19.

Isolation units especially adapted by Air Ambulance Technology (https://www.airambulancetechnology.com) for our ambulance fleet of Citation Bravo and Gulfstream 100 aircraft is used for these transports. The insulation system works with negative pressure, which reduce the germ load and minimizes the risk of a contamination of the environment.

Everyone, from small to large can be safely transported in this isolation chamber, including intensive care patients. In the isolation unit even babies and infants in an incubator can also be transferred safely and without medical restrictions. The company's incubator is used for such pediatric transports.

"With the possibility of transporting infectious patients, we are well prepared for the summer now that travel restrictions are lifted", says Manfred Helldoppler, Managing Director of Tyrol Air Ambulance. "The need for repatriations of COVID-19 patients is very likely to increase with the rising volume of travel activities," Helldoppler continues.

Tyrol Air Ambulance operates a fleet of seven ambulance jets for worldwide medical repatriations and runs a 24-hour Operations Control Center at Innsbruck Airport.

Photo credits: Copyright Tyrol Air Ambulance.

Photo 1: Isolation unit of Tyrol Air Ambulance.

Photo 2: Isolation unit on board the air ambulance jet of Tyrol Air Ambulance.

 

Managing Employees’ Feelings Of Loneliness During COVID-19 Pandemic

For Loneliness Awareness Week (15-19 June 2020), Naomi Thompson, Head of Organisational Development at Benenden Health, provides insight into how employers can help keep feelings of loneliness at bay for their remote and furloughed employees.

As the government has recently announced its furlough scheme will be extended to October 2020 and some businesses are still operating remotely, the prospect of employees returning to offices this summer remains uncertain.

Since the COVID-19 crisis began, individuals may have been experiencing their own feelings of loneliness, whether from shielding on their own, being alone in the house whilst others continue to work, or sadly they may have been separated with loved ones through illness and the requirement of medical attention. Similarly, employees may be struggling with the lack of contact with colleagues whilst working remotely or on furlough.

When we think about loneliness, we often think about isolation from family and loved ones, but employees often spend more time with their colleagues than anyone else and as such, changes to the working environment can have a significant impact on the wellbeing of individuals.

There are, however, ways that employers can support their workers to help alleviate such feelings of loneliness.

  1. Maintain honest and open communication about the business:

Maintaining regular and honest communication with employees about business operations can be crucial in reducing anxieties and keeping workforces involved and engaged.

If you have employees on furlough, it is important to include them in communications where possible to avoid feelings of isolation, uncertainty about their future, anxiety and loneliness.

As most furloughed employees are staying away from company emails, communicating with them through external means is important, so if you have a business update to share, social activities to invite them to or want to check in on their wellbeing, make sure you keep in touch.

  1. Create a learning and development plan:

A significant cause of loneliness is the feeling of being left behind. As a number of businesses have either placed employees on furlough leave or reduced their hours, some employees may feel their career progression may be put on hold due to the pandemic.

It is therefore important for employers to create assurances for both furloughed and remote employees where possible. Suggest that time away from work can be used to think about new skills, remind them of their value to the business and support them by suggesting ways that they can aid their own career development.

  1. Book a consistent stream of socials – and stick to them:

If you are used to having Friday drinks with the team, or office birthday celebrations, then maintaining these activities is important for the morale, wellbeing and engagement of employees whether working from an office, from home, or not currently working at all.

Maintaining this culture is as important as ever during this pandemic, with a recent Benenden Health study finding that 35 percent of individuals feel their mental health has suffered due to COVID-19, with 38 percent saying support from employers could help ease the stress they are experiencing day-to-day.

Organising weekly Friday catch ups, for example, allows employees to maintain that social contact and benefits those living alone and suffering from loneliness, as this provides regular and much valued face-to-face interaction.

  1. Encourage employees to focus on their wellbeing:

During times when social calls are not booked in, it is important that employers support employees by promoting positive wellbeing across the business. This could be through recommending and joining online exercise classes, book clubs or mindfulness sessions to name a few.

For those in need of further support, providing employees with services such as a mental health helpline can be a responsible and effective way of reducing stress, anxiety, and loneliness. Benenden Health has a 24/7 mental health helpline for members who may need someone to talk to in times of uncertainty or distress.

All of the above can be important tools in keeping feelings of loneliness at bay at such a sensitive and challenging time, and can also help employees feel motivated, productive, and engaged with your business.

Benenden Health has over 800,000 members – including 30,000 who have membership as part of an employee benefits package – and provides a range of discretionary healthcare services open to all. Benenden Health has also produced a COVID-19 hub on its website with tips and information on how to support the mental wellbeing of employees during the pandemic.

Allianz Care Launches Olive, A Proactive Approach To Health And Preventive Care

Allianz Care has announced the launch of Olive, a brand new approach to health, wellbeing and preventive care for corporate groups, inter-governmental organisations (IGOs) and non-governmental organisations (NGOs).

The launch follows a successful pilot programme, which was rolled out to 27,000 employees of IGO clients around the world. Allianz Care, the international health brand of Allianz Partners, specialises in providing international health and life insurance and associated health and protection services. Olive is the latest offering in Allianz Care’s suite of health and protection services.

The Olive programme was piloted last year in three IGO clients with staff stationed across four continents. IGOs are often required to send staff to high risk areas around the world, which can result in significantly varied needs and challenges regarding the mental and physical health of individual workers.

The Olive pilot provided the participating IGOs with access to on-site health screenings managed by Allianz Care physicians and nurses in three locations: Rome, Nairobi and Panama, where screening results were compared against the norm for each region and recommendations could be given. The IGO’s staff also had access to a range of digital services which meant they could make use of the programme no matter where in the world they were posted. Participants were invited to take part in any way they chose and could opt-in to use the platform and register for screenings.

Olive has three components:

  • Active prevention. Identifying those at risk of getting a chronic disease such as diabetes or heart disease, before those diseases have progressed. Data is gathered through on-site health screenings and the HealthSteps app.
  • Proactive treatment. For any ‘at risk’ employees identified. Depending on their health status, support can range from attending talks by medical professionals, to being guided to the appropriate care and treatment where their progress is monitored.
  • Empowered health and wellbeing. Empowering clients’ employees through a range of digital health and wellbeing tools where they can get relevant information, support, set personal health goals and even arrange team-wide fitness challenges.

Of the 27,000 IGO staff who took part in the pilot programme, a significant number reported that they were unaware they may be facing health issues before taking part in the initiative.

Thomas Duvernoy, the company’s Head of Health and Protection Services added: “Olive isn’t just new a new addition to our suite of health services. It represents a fundamental shift from reactive to proactive care, which significantly improves health outcomes. We wanted to take a more proactive, holistic and data-driven approach to healthcare. To give our group clients a more intelligent and effective way of caring for their staff. Having a physically and mentally healthy workforce is a priority for most organisations, and the need for digital support tools for mental health and wellbeing has never been more evident than in the current COVID-19 pandemic. 

Many of us wouldn’t consider being screened for any conditions unless we felt unwell. The truth is that many risk factors for the onset of disease are often left undetected. Preventive medicine is critical in combating the onset of, or further development, of disease, plus lifestyle plays a huge role in our overall health profile. Which is why Olive combines prevention, treatment and self-empowerment in one package.”

Olive is available to all group clients of Allianz Care and can be purchased as a standalone solution, or alongside international health and life insurance. Further details on Allianz Care’s Olive programme can be found at: www.allianzcare.com/en/business/insurance-products-and-services/expatriate-services/olive.html. For further details on Allianz Care, visit: http://www.allianzcare.com.

Hiscox Appoints Christian Nielsen as Chief Financial Officer for Hiscox London Market

Specialist global insurer Hiscox, today announces the appointment of Christian Nielsen as Chief Financial Officer for Hiscox London Market and Hiscox Syndicates Limited (HSL).

Christian is currently the Chief Financial Officer of Hiscox UK and a Director of Hiscox Insurance Company Limited (HIC), the Group’s UK insurance carrier. He joined Hiscox in 2015 from Barclays, where he held a number of senior finance roles, including Head of Barclays Finance, Cost & Analytics and Finance Director for Barclaycard UK.

Since joining Hiscox, Christian has played a leading role in delivering a number of critical regulatory and operational initiatives for the business, including HIC’s Solvency II implementation in 2016 and its preparations for Brexit in 2018, which included sponsoring the Part VII transfer of the European insurance portfolios from HIC to the Group’s newly-established European insurance carrier, Hiscox Société Anonyme (HSA).

Beyond his UK role, Christian is a Hiscox Partner, a member of the Group’s Finance Leadership Team and an active member of the Steering Committee for the Group-wide Finance Transformation Programme.

Christian will join the Hiscox London Market team in September, reporting to Kate Markham, Chief Executive Officer of Hiscox London Market. In his capacity as CFO for HSL, he will report to Hiscox Group CFO Aki Hussain.

Aki Hussain commented: “Christian will be an excellent addition to our London Market business, which is poised for growth in the face of the most improved market conditions we have seen for some time. He brings strong commercial and financial leadership and a track record of delivery which will benefit both the London Market and HSL management teams.”

Global Air Transport Industry Losses To Top $84 Billion in 2020

The International Air Transport Association (IATA) released its financial outlook for the global air transport industry showing that airlines are expected to lose $84.3 billion in 2020 for a net profit margin of -20.1%.

Revenues will fall 50% to $419 billion from $838 billion in 2019. In 2021, losses are expected to be cut to $15.8 billion as revenues rise to $598 billion.

“Financially, 2020 will go down as the worst year in the history of aviation. On average, every day of this year will add $230 million to industry losses. In total that’s a loss of $84.3 billion. It means that—based on an estimate of 2.2 billion passengers this year—airlines will lose $37.54 per passenger. That’s why government financial relief was and remains crucial as airlines burn through cash,” said Alexandre de Juniac, IATA’s Director General and CEO.

“Provided there is not a second and more damaging wave of COVID-19, the worst of the collapse in traffic is likely behind us. A key to the recovery is universal implementation of the re-start measures agreed through the International Civil Aviation Organization (ICAO) to keep passengers and crew safe. And, with the help of effective contact tracing, these measures should give governments the confidence to open borders without quarantine measures. That’s an important part of the economic recovery because about 10% of the world’s GDP is from tourism and much of that depends on air travel. Getting people safely flying again will be a powerful economic boost,” said de Juniac.

2020 Main Forecast Drivers:

Passenger demand evaporated as international borders closed and countries locked down to prevent the spread of the virus. This is the biggest driver of industry losses. At the low point in April, global air travel was roughly 95% below 2019 levels. There are indications that traffic is slowly improving. Nonetheless, traffic levels (in Revenue Passenger Kilometer) for 2020 are expected to fall by 54.7% compared to 2019. Passenger numbers will roughly halve to 2.25 billion, approximately equal to 2006 levels. Capacity, however, cannot be adjusted quickly enough with a 40.4% decline expected for the year.

Passenger revenues are expected to fall to $241 billion (down from $612 billion in 2019). This is greater than the fall in demand, reflecting an expected 18% fall in passenger yields as airlines try to encourage people to fly again through price stimulation. Load factors are expected to average 62.7% for 2020, some 20 percentage points below the record high of 82.5% achieved in 2019.

Costs are not falling as fast as demandTotal expenses of $517 billion are 34.9% below 2019 levels but revenues will see a 50% drop. Non-fuel unit costs will rise sharply by 14.1%, as fixed costs are spread over fewer passengers. Lower utilization of aircraft and seats as a result of restrictions will also add to rising costs.  

Fuel prices offer some relief. In 2019 jet fuel averaged $77/barrel whereas the forecast average for 2020 is $36.8. Fuel is expected to account for 15% of overall costs (compared to 23.7% in 2019).

Cargo is the one bright spot. Compared to 2019, overall freight tonnes carried are expected to drop by 10.3 million tonnes to 51 million tonnes. However, a severe shortage in cargo capacity due to the unavailability of belly cargo on (grounded) passenger aircraft is expected to push rates up by some 30% for the year. Cargo revenues will reach a near-record $110.8 billion in 2020 (up from $102.4 billion in 2019). As a portion of industry revenues, cargo will contribute approximately 26%--up from 12% in 2019.

2020 Regional Performance

All regions will post losses in 2020. The crisis has taken on a similar dimension in all parts of the world with capacity cuts lagging about 10-15 percentage points or more behind the over-50% fall in demand.

REGION
PASSENGER DEMAND (RPKS)
PASSENGER CAPACITY (ASKS)
NET PROFIT
REMARKS
Global
-54.7%
-40.4%
-$84.3b
 
North America
-52.6%
​-35.2%
-$23.1b
North America’s large domestic markets and financial support to US carriers under the CARES Act are expected to play a key role in the recovery.
Europe
-56.4%
​-42.9%
-$21.5b
The progressive opening of intra-European travel has the potential to boost the recovery, provided onerous quarantine measures are avoided. Strings attached to government relief packages, particularly for environmental purposes, will need to be carefully managed to avoid unintended consequences such as damaged competitiveness.
Asia Pacific
-53.8%
​-39.2%
-$29.0b
Asia-Pacific was the first region to feel the brunt of the COVID-19 crisis. It is expected to post the largest absolute losses in 2020.
Middle East
-56.1%
​-46.1%
-$4.8b
Lower oil prices will add extra pressure to a difficult economic situation within the region. The recovery for the region’s super connectors could be delayed with the expected phasing of the re-start with domestic and regional followed by long-haul international routes.
Latin America
​​-57.4%
​-43.3%
-$4.0b
Latin America entered the crisis with a delay. The region’s governments have implemented some of the most draconian measures in terms of border closures which could both delay and slow down the recovery.
Africa
-58.5%
​-50.4%
-$2.0b
The course of the virus in this region is yet to be fully seen. Nonetheless, border closures have all but stopped flights. International donors will be needed to supplement the limited means for the region’s governments to provide relief packages.

Reduced Losses in 2021

With open borders and rising demand in 2021, the industry is expected to cut its losses to $15.8 billion for a net profit margin of -2.6%. Airlines will be in recovery mode but still well below pre-crisis levels (2019) on many performance measures:

  • Total passenger numbers are expected to rebound to 3.38 billion (roughly 2014 levels when there were 3.33 billion travelers), which is well below the 4.54 billion travelers in 2019.
  • Overall revenues are expected to be $598 billion which would be a 42% improvement in 2020, but still 29% below 2019’s $838 billion.
  • Unit costs are expected to fall as fixed costs are spread across more passengers than in 2020. But the continued virus control measures will limit the gains by reducing aircraft utilization rates.
  • Cargo’s enlarged footprint in the air transport industry will remain. Cargo revenues will reach a record $138 billion (a 25% increase on 2020). That is about 23% of total industry revenues, roughly double its historical share. Air cargo demand is expected to be strong as businesses restock at the start of the economic upturn, while a slow return of the passenger fleet will limit the growth of cargo capacity, and keep cargo yields steady at 2020 levels.
  • Jet fuel prices are expected to rise to an average of $51.8 per barrel for the year, as global economic activity and oil demand rises. While that will add some cost pressure on airlines, the price per barrel is similar to 2016 ($52.1) and will still be the lowest since 2004 ($49.7).

“Airlines will still be financially fragile in 2021. Passenger revenues will be more than one-third smaller than in 2019. And airlines are expected to lose about $5 for every passenger carried. The cut in losses will come from re-opened borders leading to increased volumes of travelers. Strong cargo operations and comparatively low fuel prices will also give the industry a boost. Competition among airlines will no doubt be even more intense. That will translate into strong incentives for travelers to take to the skies again. The challenge for 2022 will be turning reduced losses of 2021 into the profits that airlines will need to pay off their debts from this terrible crisis,” said de Juniac.

A Challenging Recovery

Although losses will be significantly reduced in 2021 from 2020 levels, the industry’s recovery is expected to be long and challenging. Some factors include:

  • Debt Levels: Airlines entered 2020 in relatively good financial shape. After a decade of profits, debt levels were relatively low ($430 billion, roughly half annual revenues). Vital financial relief measures by governments have kept airlines from going bankrupt but have ballooned debt by $120 billion to $550 billion which is about 92% of expected revenues in 2021. Further relief measures should be focused on helping airlines to generate more working capital and stimulating demand rather than further expanding debt.
  • Operational efficiencies: The global measures agreed for the industry re-start, for the period that they are implemented, will significantly change operational parameters. For example, physical distancing during embarkation/disembarking, more deep cleaning, and increased cabin check will all add time to operations which will decrease overall aircraft utilization.
  • Recession: The depth and duration of the recession to come will significantly impact business and consumer confidence. Pent-up demand is likely to drive an initial uptick in travel numbers but sustaining that is likely to require price stimulus and that will put pressure on profits.
  • Confidence: Travel patterns are likely to shift. The gradual opening up of air travel is likely to be progressive, starting with domestic markets, followed by regional and, lastly, international. Research suggests that some 60% of travelers will be eager to recommence travel within a few months of the pandemic coming under control. The same research also indicates that an even greater percentage of potential travelers until their personal financial situation stabilizes (69%) or if quarantine measures are in place (over 80%).

 “People will want to fly again, provided they have confidence in their personal financial situation and the measures taken to keep travelers safe. There is no tried and true playbook for a recovery from COVID-19 but the ICAO Takeoff re-start plan outlines globally harmonized measures agreed by health and industry experts. It is important that the industry and governments follow it so that travelers will have the maximum reassurance about their safety. That will be a good start. And depending on how the pandemic evolves, knowledge of the virus deepens, or science improves, industry and governments will be better prepared for a globally coordinated response. That includes the potential removal of measures when it is safe. That will give airlines some breathing room to rebuild demand and repair damaged balance sheets,” said de Juniac.

Access Outlook of the Airline Industry 2020-2021 (pdf) by Brian Pearce, IATA's Chief Economist.

View the Economic Performance of the Airline Industry Report (pdf)

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