iPMI Magazine Is Proudly Sponsored By:
For a healthier journey.

iPMI Magazine Has Moved

iPMI Magazine successfully rebranded to iPMI Global in 2023 and has moved to a new home on the internet. To visit the brand new international private medical insurance business intelligence platform, please go to

Introducing Roy Medical Assistance

Roy Medical Assistance (RMA) was established in 2016 and its an International TPA and Medical Assistance Company in Asia and has been providing bespoke niche solutions.

Our coverage areas include India, Nepal, China, Thailand, Cambodia, Indonesia, Vietnam, Singapore, Hong Kong, Maldives, Maldives, UAE and Myanmar for Travel Insurance, Health Insurance, motor Insurance and Home Insurance firms since years.

Now we are actively involved and delivering Quality and Affordable Healthcare to people around the world in best possible way. We have an impressive list of clients from all walks of life that put their trust in us to get the job done

Roy Medical Assistance and its strong team believes in delivering the best of the best via its Global Alarm center based in New Delhi, India, along with a large network of partners on a global scale by its staff of 50 multilingual assistance, claims handling and medical specialists including doctors.

Being a reliable, desired and transparent organization, we always function upon new opportunities and inspire others to seek innovative and sustainable solutions to assist clients in every step of the way. Our decisions and actions are made to exceed the needs and expectations of the customers.

Company Address: Suite- 525, 5th floor, JMD Regent Square,
MG Road, Gurugram
Haryana -122001 (New Delhi NCR) India

Help Line Phone: (+91) 98 7187 7260
Email: This email address is being protected from spambots. You need JavaScript enabled to view it.





Singapore-Based Luye Medical Group Completes Acquisition of Healthe Care

Australia's third largest private healthcare group, Healthe Care, officially became a member of Luye Medicals Group Pte Ltd (Luye Medical Group) on April 18, 2016, after the acquisition from Australia's Archer Capital Fund was completed.

Through the acquisition of Healthe Care, Luye Medical Group has leapfrogged into the ranks of one of the largest international private medical groups in the region.

Healthe Care will continue to expand its business operations in the Australian market, and work closely with Luye Medical Group to expand its footprint and building high quality healthcare services in Singapore, China and the other Asian countries.

In the China market, driven strongly by aging population and emerging healthcare friendly policies, the China healthcare market has accelerated its development. According to statistics, the market size of China's healthcare industry is approximately US 280 billion dollars and the compound annual growth rate of hospital income during 2009 to 2013 was 20%, of which that of private hospitals was as high as 28%. However, due to lack of adequate policy support and infrastructure, it has been difficult for private hospitals to specialize and extend its services to a wider population, resulting in the fact that Chinese private healthcare providers only cover about 10%(1) of the total patients population, notably lower than the 20% to 30% target(2) set by the government. Luye Medical Group believes that the acquisition of Healthe Care will greatly enhance its capabilities in China, enabling it to deliver high quality healthcare services with international standards.

Mr Choo Kin Poo, Group Vice President, Strategy Planning & Business Development, Operations said, "This is our largest acquisition so far. As a medical group headquartered in Singapore with assets overseas, having Healthe Care on board will allow us to build on our business strategy and plans to expand in Singapore and Asia Pacific."

"The acquisition of Healthe Care represents an important milestone in the development of Luye Medical Group. It has great strategy significance and extensive influence on the development of healthcare services and lays the foundation for Luye Medical Group and Luye Group as a market leader both internationally and in China," said Mr. Liu Dianbo, Chairman of Luye Group.

Both Healthe Care and Luye Medical Group specialize in areas such as oncology, cardiology, neuropsychiatry, orthopedics, and rehabilitation and synergies with the key therapeutic pharmaceutical products of Luye Pharma Group, another member of Luye Group.

(1) Statistical Communique on Development in Health and Family Planning of China in 2014, as released by the National Health and Family Planning Commission, in 2014 the patients of public hospitals were 134,150,000 (accounting for 87.3% of the total patients) and the patients of private hospitals were 19,600,000 (accounting for 12.7% of the total patients).
(2) In 2013, the State Council


FWD Group Enters Singapore Medical Insurance Market

The insurance arm of Asia-based Pacific Century Group, FWD Group, has announced that it has acquired a 90% stake in group medical insurance provider Shenton Insurance Pte Ltd (“Shenton”) from Parkway Holdings Limited, an indirect wholly-owned subsidiary of IHH Healthcare Berhad.  

Shenton will be rebranded to FWD in due course.

Singapore is the third new market in FWD’s regional footprint which now includes Indonesia and the Philippines, in addition to Hong Kong, Macau and Thailand.  As a leading and well-regulated financial centre, Singapore combines robust, high standards with a business-friendly environment. Its role as ASEAN’s pre-eminent financial services and risk management hub makes it a strategically important market for FWD – aligned to its pan-Asian growth aspirations and providing connectivity to the region.  

“FWD is dedicated to changing the way people feel about insurance across Asia, and Singapore is a fundamental part of our vision to become a leading pan-Asian insurer,” said Mr Huynh Thanh Phong, Group CEO of FWD. “The Shenton management team have built a strong foundation for FWD in the country.”

FWD is focused on creating fresh customer experiences with easy-to-understand insurance solutions supported by digital technologies.  The company will continue with its existing business and intends to invest in expanding the business in Singapore and is committed to growing its activities in the region.


Singapore HNWI Wealth To Reach US$1.1 Trillion By 2019

Singapore Wealth Report 2015 market research says number of Singaporean HNWIs is forecast to grow by over 18%, to reach under 188,000 in 2019, while HNWI wealth is projected to grow by less than 28%, to reach over US$1 trillion by the same year.

There were 154,189 HNWIs in Singapore in 2014. These HNWIs held US$806.3 billion in wealth. The volume of Singaporean HNWIs rose by 2.1% in 2014, following an increase of 2.3% in 2013. Growth in HNWI wealth and numbers is expected to improve over the forecast period. The number of Singaporean HNWIs is forecast to grow by 18.3%, to reach 187,975 in 2019, while HNWI wealth is projected to grow by 27.6%, to reach US$1.1 trillion by the same year.

Companies featured in the Singapore wealth report 2015 include UBS Wealth Management, Citi, Credit Suisse, HSBC Private Bank, Deutsche Asset and Wealth Management, Julius Baer, JP Morgan Wealth Management and Morgan Stanley Wealth Management. 



Aligning Cigna Global iPMI And Employer Businesses In Singapore

Cigna has announced the appointment of Lena Tsia as Country Manager for Cigna Singapore. Reporting to Patrick Graham, CEO, Asia-Pacific, Lena takes the lead in aligning the Cigna Individual (Global IPMI) and Employer businesses (Global Health Benefits) more closely in Singapore.

As described by Graham, "The realignment in Singapore and Asia Pacific will see us move to a "One Cigna" approach, offering our full suite of Group and Individual products and services on a coordinated approach. It will enable us to continue to leverage our global strengths, while at the same time focusing on relevant local solutions for brokers, clients, partners and customers."

In her new role, Lena will have P&L accountability for all the Singapore business, interface with the Monetary Authority of Singapore, and manage all the Singapore operations across both Global Health Benefits and Global IPMI.

Lena Tsia joins Cigna from Prudential Assurance Company Singapore where she was the Senior Vice President & Head of Group Business Department responsible for the repositioning of Prudential's group business to meet the distribution demands. Under her oversight, the business has grown exponentially in terms of number of accounts, revenue and profitability. The distribution channel has diversified to include PACS tied agency, brokers and strategic alliances. She has also successfully re-engineered the operations to enhance the value chain.

She has over 27 years of experience in the industry and has held various roles with AIA, Great Eastern Life and Prudential. She has a Bachelor of Science degree with a double major in Actuarial Sciences & Statistics from the University of Calgary, Canada and is former Associate of the Society of Actuaries.

Arjan Toor, Managing Director, Global IPMI, comments, "We're excited by the experience and track record Lena brings to the role. Lena is a well-known face in the Singaporean insurance market, and has built a reputation as a highly effective leader and strong supporter of broker and partner relationships from her time at AIA, and latterly Prudential Insurance."




Welcome To iPolicy Magazine: For International Expatriate Medical Health And Travel Insurance Brokers Agents And Intermediaries

Welcome To The 1st Issue Of iPMI Magazines Medical Health Travel and Expatriate Insurance Broker And Intermediary Report, iPOLICY.


Rounding up the last quarter's most important International Medical and Health Insurance Plan and Product News, iPOLICY is the essential digital report designed specifically for International Health Insurance Brokers and Intermediaries.

Read iPolicy by iPMIM now, click here.

Welcome To The 2nd Issue Of iPMI Magazines Medical Insurance Broker And Intermediary Report, iPOLICY.


Rounding up the last quarter's most important International Medical and Health Insurance Plan and Product News, iPOLICY is the essential digital report designed specifically for International Health Insurance Brokers and Intermediaries.

Read iPolicy Issue 2 by iPMIM now, click here.

Welcome To The 3rd Issue Of iPMI Magazines Medical Insurance Broker And Intermediary Report, iPOLICY.


Rounding up the last quarter's most important International Medical and Health Insurance Plan and Product News, iPOLICY is the essential digital report designed specifically for International Health Insurance Brokers and Intermediaries.

Read iPolicy Issue 3 by iPMIM now, click here.

For more International Private Medical Insurance Magazine medical insurance, health insurance, medical assistance, expatriate healthcare insurance and risk-protection news go to


Pacific Prime Singapore Announce Medical Insurance Partnership With AXA

Pacific Prime Singapore is now offering AXA’s wide range of products after a new partnership with the industry leader.

Pacific Prime Singapore has confirmed that the insurance intermediary is now able to offer AXA’s wide range of products. The partnership is reportedly focusing on local and regional medical insurance in Singapore, alongside countries in the Southeast Asia region.

Pacific Prime, through AXA, are offering a new range insurance solutions in Singapore, including Home insurance, Motor insurance, Business insurance as well as Travel insurance. They can also now offer Direct-Billing with over 300 Doctors and all major hospitals in the city, and have recently launched an E-portal designed to facilitate the insurance process with regards to claims services for local clients.

Products now within reach include the ‘International Exclusive’ Policy, featuring cover for pre-existing conditions at no extra cost, and ‘SmartCare Optimum’ as well as ‘SmartCare Executive’ plans which are more tailored for the local market in Singapore. A simplified corporate insurance plan, ‘SME Made Easy’, is a flexible solution for small companies that enables Pacific Prime to provide easy access to hospitalisation, out-patient treatment, and dental cover. ‘Major Medical’ and ‘Personal Accident’ are additional options on these SME plans aswell.

The Singapore branch of the international insurance agent is thrilled to be working with an industry leader that retains over 160,000 employees worldwide serving customers in 56 countries, AXA has been InterBrand’s number one global insurance brand for the past 5 years, and ranked at Number 1 in Health insurance in 2013.

Pacific Prime is looking to strengthen this partnership with AXA into 2015, aiming at providing more positive developments on health insurance plans and a direct-settlement network for out-patient consultations in Singapore.


Pacific Prime Reveal Corporate Employees Require Better Singapore Health Insurance Benefits

As an end of 2014 review reveals an increase in health care costs, Pacific Prime reports on the increasing value of providing employee health insurance benefits in Singapore.

Pacific Prime have released an update on the current state of employee health benefits for corporates as part of their compensation packages in Singapore. The agency have claimed that over time, expat packages inclusive of added benefits such as housing, medical insurance and return flights home have mostly diminished in order to achieve reduced costs in corporate structures. By eliminating inclusive expat packages, there has been a shift of focus onto the next generation of locally-hired expatriates, who now compete for corporate roles.

There has however been a reported resurgence in the value found in Singapore health insurance benefits, with HR directors now frequently taking into consideration the evaluations of certain medical insurance plans for their employees. This revival in the industry in a place like Singapore has mainly come about due to foreigners being unable to benefit from the socialized healthcare, and it being “impossible to hire or retain expats without providing solid benefits for medical insurance,” according to the Corporate Sales Team at Pacific Prime Singapore.

With the subsequent exposure to risk somewhat higher for expatriates, the standard ‘Hospitalization Surgical’ benefits offered on ‘local-hire’ contracts are not sufficient to cover most treatments or surgeries in hospitals. Pacific Prime demonstrate the distinction between corporate expats and Permanent Residents, who benefit from the CPF (Central Provident Fund) which mitigates costs. On the other hand, with medical care costs increasing at a substantial rate, and a reported estimated medical inflation at a 9% increase per year (an MRI that cost SG$1,000 in 2010 would now cost SG$1,500), expats with no opportunity to subsidize are being charged the full cost of treatments.

There is an insistence that HR managers must be aware of the needs and requirements of foreigners and the necessity of medical insurance benefits as part of their compensation. In light of this, Pacific Prime have begun to offer new ‘hybrid’ solutions for corporate employers in Asia, where employees are assigned specific policies based on category of class (seniority). This is hoped to lead to improvements for local nationals as well, since their benefits are likely to be reviewed similarly as a result.

Attractive benefit plans increase staff retention, and where employers used to provide basic cover in a city concerned with rising medical costs, comprehensive insurance benefits are needed for employers to enhance their hiring potential.


Indonesia Inaugurates Nationwide Health Insurance Scheme

Jan 1 2014 and Indonesian President Susilo Bambang Yudhoyono inaugurates a nationwide health insurance scheme for people living under the poverty line.

The initial service is reported to cover 48 percent of the country's population, expected to reach full nationwide coverage by Jan. 2019.

President Susilo Bambang Yudhoyono commented, "This is a great leap that has been conducted since the independence of Indonesia. With such an enormous service coverage, this institution is apparently unmatched with any insurance agency. Ill people cannot wait. Ease the administration process, everyone must get proper service."

President Yudhoyono inaugurated the Social Insurance Provider Institution (BPJS) for Health, held in Bogor Palace, West Java on Tuesday with the event televised live nationwide. The President expects the BPJS for Health to be able to provide swift and high quality health service for the people who were in need of medical treatment through the program.

The BPJS is the transformation of PT ASKES, a state-run agency tasked to provide health insurance for workers. In initial operation, the BPJS for Health served 121 million people, or 48 percent of the population. Of that figure, 86.4 come from those living below the poverty line. Besides poor people, the BPJS health insurance scheme will also serve the existing members of social insurance scheme for workers, Jamsostek, including troops, and members of regional administrations' health insurance scheme program.

President Yudhoyono's administration has allocated some $1.6 billion to finance the program.



Global Assistance & Healthcare Announces ISO 9001:2008 and OHSAS 18001:2007 Certification

Global Assistance & Healthcare, a leader in the medical assistance and occupational health services in Indonesia is excited and proud to announce the recent certifications of OHSAS 18001:2007 and ISO 9001:2008 for its Assistance Company as well as its medical centers in Jakarta and various remote sites in Indonesia.

CEO and Co-Founder, Mr. Mario Babin explains "This is a strong indication that we want to maintain and improve the level of dedication and professionalism for our existing and future clients. With the huge growth the company faced over the last few years, notably in Occupational Health and On-Site Medical Services, it became essential to strengthen the delivery of quality services by applying Quality Management systems which allow our company to constantly improve our internal processes.”

Global Assistance & Healthcare department of Certifications and Compliance has worked in collaboration with TUV-Rheinland to certify all our medical facilities in Indonesia via several rigorous internal evaluations, site surveys and implementation of enhanced Standard Operating Protocols. ISO 9001:2008 provides a tried and tested framework for taking a systematic approach to managing organization’s processes so that they consistently turn out services that satisfy customers’ expectations. It is used in more than 176 countries.

OHSAS 18001 is an Occupational Health and Safety Assessment Series for health and safety management systems. It is intended to help an organization to control occupational health and safety risks. It was developed in response to widespread demand for a recognized standard against which to be certified and assessed.

Subscribe to this RSS feed

Medical, Healthcare, Expatriate And Travel Insurance

A guide to leading international medical, healthcare, expatriate and travel insurance underwriters, companies, providers, operating within leisure, expatriate and corporate travel business markets, globally.