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Skyservice Air Ambulance Rebrands As Skyalta

Skyservice Air Ambulance has announced they have re-branded and are now known as skyalta.

“Over the past two years we have acquired a commercial escort company and completed an acquisition of an aircraft operator and maintenance center that allows us to further solidify important aspects of our aviation operations” said Sam Cimone, President of SKYALTA.

“We have a new name, but the same mission, to deliver the art of critical air medicine each and everyday, whenever and wherever its needed” said David Ewing, Executive Vice President of Global Markets.

Skyservice Air Ambulance was established in 1989 and has a long history in the provision of high quality, accident free air ambulance flights on a global scale.

From bases in Montreal, Quebec and Toronto, Ontario, Canada, they have become known as one of the world’s most experienced air ambulance service.

Skyservice Air Ambulance was honored to have been nominated for the ITIJ Air Ambulance of the Year award. When they were nominated, it got them thinking of where they were and how they got there, sharing their past and sharing their future.

They launched the program in September, 1989, with their first aircraft a Cessna Citation II. Their mission profile was mostly rescuing patients located in remote communities of Canada, such as Iqaluit and Rankin Inlet.

From that initial experience, they realized that they had an opportunity to enhance their medical services delivery system, thus creating an association with McGill University. At that time, their medical director Michael Churchill-Smith, MD developed one of the first aviation medicine fellowship programs, which to this day are active and thriving.

By developing this unique program they were able to improve the level of care to their patients. Additionally, instead of bringing non-acute stable patients from the north, they began to transport high acuity critical care patients. They also developed neonatal transport capabilities. This occurred in January 1990.

They developed a knowledge of the remote communities, so Canadian travel insurance companies turned to them to repatriate sick and injured patients that were out of country. They were one of the first companies in North America to supply this service to travel insurers. With the increased demand for quality air ambulance services for travelers, they reviewed the aircraft type in 1990; the aircraft of choice was the Learjet 24 and Learjet 25. They took the time to evaluate options and decided to proceed with the Learjet 35A. Over the next few years they purchased their fleet.

In 1992 they retired the Cessna Citation II, and in 1995 purchased their fifth and last Learjet 35A.

During this period they achieved many first milestones as a company:

  • One of the first air ambulance operators to meet all the aviation criteria to fly overseas in the mid-1990’s.
  • One of the first to transport a Neonatal patient from the Middle East to North America in the mid 90’s.
  • Their Learjet 35A fleet was one of the only providers that offered dual patient air ambulance transport in North America.

As the years progressed they continued to improve on delivering state of the art medical equipment and continued to push the envelope in medical transport for their patients and clients worldwide.

In the mid 2000’s they were one of the first air ambulance providers to transport a patient on an inter-aortic balloon pump for a flight duration time of over 3 hours.

Skyservice Air Ambulance was the first air ambulance provider in North America to become EURAMI accredited for Special Care in 2007.

In 2010, they continued to advance critical care aero medicine as the only air ambulance provider to transport a patient on two left ventricular assist devices (LVAD) pumps simultaneously from the United Kingdom to North America, so the patient could receive a new heart transplant.

In 2011, they were again called upon to transport a critically ill child from Japan to North America using Extracorporeal Membrane Oxygenation (ECMO). Skyservice Air Ambulance completed these flights which were challenging and involved a team that could problem solve the challenges and evaluate the risk that all of the patients were exposed to.

More importantly they approach all of their patient transports this way to ensure that they manage both the patient and their clients risk safely and efficiently. As they continued to advance critical care air medical transport, in 2010 the process of fleet renewal evaluation began and in 2011 they purchased their first Learjet 45XR. Skyservice Air Ambulance was the first provider in North America that has a medically dedicated Learjet 45XR fleet.

In 2012 their second Learjet 45XR joined the fleet with their third Learjet 45 XR scheduled to join the fleet by year end. The new Learjet 45XR fleet are equipped to transport two patients on Lifeport stretcher systems. The interior was modified with a custom, certified medical cabinet that permits them to carry maximum medical oxygen supply for their high acuity intensive care patients.

Skyalta has invested heavily in patient care equipment for the future The renewal of equipment to Physio Control Lifepak 15’s to the state of the art T1 Hamilton Ventilators which improve patient ventilatory care during transport. The goal is not to just maintain their care but to improve their medical condition and treatment enroute to have an impact on the patients outcomes with a quicker and non delayed recovery.

As they continue to grow as Skyalta, they have welcomed their 31,000th patient on board. Their future is bright and with their investments in aircraft and medical equipment they will continue to remain an industry leader going forward.

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Download: iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide December 2017

The December 2017 stand alone edition of the iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide is out now. 

Providers In Focus: Learn All About Leading Emergency Medical Transportation Providers Air Alliance, Awesome Air Evacuation, Jet Executive, Jet Rescue, Quick Air And Tyrol Air Ambulance.

Choosing the right international air or ground ambulance provider is critical for insurance and assistance companies, plus private corporations, governments and NGOs. In 2017 medical payors want a choice and iPMI Magazine represents an eclectic mix of worldwide providers and has an excellent choice of specialist international air ambulance owners, operators, providers and brokers. 

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iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide November 2017

The November 2017 stand alone edition of the iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide is out now. 

Providers In Focus: Learn All About Leading Emergency Medical Transportation Providers Air Alliance, Awesome Air Evacuation, Jet Executive, Jet Rescue, Quick Air And Tyrol Air Ambulance.

Choosing the right international air or ground ambulance provider is critical for insurance and assistance companies, plus private corporations, governments and NGOs. In 2017 medical payors want a choice and iPMI Magazine represents an eclectic mix of worldwide providers and has an excellent choice of specialist international air ambulance owners, operators, providers and brokers. 

 

 

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Phoenix Air Group Receives NAAMTA Medical Transport Accreditation

NAAMTA Accreditation is awarded to programs that demonstrate compliance through an extensive and comprehensive audit of business administration documentation, operational and medical protocols, licensures, training, and documented safety and quality management systems.

Phoenix Air Group Inc. pursued NAAMTA Medical Transport Accreditation for several reasons, two of which are:

  • NAAMTA Accreditation criteria and processes reflect the highest and best quality measures pertaining to all areas of medical transport services.
  • NAAMTA Accreditation is required for government, and military contracts, such as contracts issued by the Department of State, Department of Defense, Air Mobility Command and the Department Veteran Affairs. Phoenix Air Group has been supplying military and government entities since 1978 and identify with additional support our accreditation provides.

Program Director, Amy Arndt explains that NAAMTA Accreditation is awarded to programs that demonstrate compliance through an extensive and comprehensive audit of business administration documentation, operational and medical protocols, licensures, training, and documented safety and quality management systems.

In addition to the documentation review, NAAMTA auditors conduct site audits to verify processes and record keeping, conduct visual observations, interview personnel, and establish solid relationships within the organization.

NAAMTA is the first and only medical transport accreditation company registered as a ISO 9001:2008 Quality Management organization, and conducts all auditing processes using ISO 9001 auditing guidelines.

"NAAMTA management and auditing professionals spent a great deal of time with our management prior to their arrival at our headquarters, so that we had a clear understanding of NAAMTA's accreditation processes," stated Dent Thompson, Vice President and Chief Operations Officer for Phoenix Air Group.

"There were no surprises, the NAAMTA managers and auditors thoroughly understand the air ambulance business and have crafted their accreditation standards to reflect real-world operations at the highest level of patient care; they hold programs being audited to these exacting standards," Thompson explained.

"After an onsite visit to our facilities in Cartersville, GA, the NAAMTA auditors selected one of our overseas bases and traveled there to perform an audit of how a field office performs when located thousands of miles away from our headquarters. NAAMTA accreditation guarantees to our clients that we are providing the highest level of medical transport services regardless of where we are operating around the world."

NAAMTA is the vanguard for quality management and continuous improvement processes. As an accredited member, Phoenix Air Group becomes part of the NAAMTA Alliance. Our motto “Partnership in Lifesaving Excellence,” unites accredited medical transport providers in the continuous commitment to meet standard compliance and the ongoing development of industry best-practice procedures.

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Download: iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory November 2017

The November 2017 stand alone edition of the iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide is out now. 

Featuring the latest company data and intelligence from the global medical transportation sector. Providers In Focus: Learn All About Leading Emergency Medical Transportation Providers Air Alliance, Awesome Air Evacuation, Jet Executive, Jet Rescue, Quick Air And Tyrol Air Ambulance.

Choosing the right international air or ground ambulance provider is critical for insurance and assistance companies, plus private corporations, governments and NGOs. In 2017 medical payors want a choice and iPMI Magazine represents an eclectic mix of worldwide providers and has an excellent choice of specialist international air ambulance owners, operators, providers and brokers. 

 

 

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Join iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory

Join the iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide and be seen by the right people, in the right places, at the right times. Distributed to over 40,000 individual decision makers on a global scale, the iPMI Magazine network is the ultimate place to be seen. Produced 12 times per year, each and every month we feature the latest company data and intelligence from the leading players in the worldwide emergency air ambulance services sector.

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Searching the internet for more international medical and private health care insurance industry data on the most important international medical insurance players in the industry?

Check out the latest IPMI report, International and Expatriate Healthcare And Insurance 2016, click here.

 

 

 

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Download: iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide September 2017

The September 2017 issue of the stand alone edition of the iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide is out now. Featuring the latest company data and intelligence from the global medical transportation sector. Providers In Focus: Learn All About Leading Emergency Medical Transportation Providers Air Alliance, Awesome Air Evacuation, Jet Executive, Jet Rescue, Quick Air And Tyrol Air Ambulance.

Choosing the right international air or ground ambulance provider is critical for insurance and assistance companies, plus private corporations, governments and NGOs. In 2017 medical payors want a choice and iPMI Magazine represents an eclectic mix of worldwide providers and has an excellent choice of specialist international air ambulance owners, operators, providers and brokers. 

JOIN THE IPMI NETWORK

 

 

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Download: iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide August 2017

The August edition of the stand alone edition iPMI Magazine Air Ambulance Owners Operators Brokers Provider Network Directory Company Guide is out now. Featuring the latest company data and intelligence from the global medical transportation sector. Providers In Focus: Learn All About Leading Emergency Medical Transportation Providers Air Alliance, Awesome Air Evacuation, Jet Executive, Jet Rescue, Quick Air And Tyrol Air Ambulance.

Choosing the right international air or ground ambulance provider is critical for insurance and assistance companies, plus private corporations, governments and NGOs. In 2017 medical payors want a choice and iPMI Magazine represents an eclectic mix of worldwide providers and has an excellent choice of specialist international air ambulance owners, operators, providers and brokers. 

JOIN THE IPMI NETWORK

Do IPMI Insurers Purchase Medical Assistance, Air Ambulance And Logistics Services Based On Cost Or Quality?

iPMI Magazine asked the international air ambulance industry this exact question in the recent round table business forum International Medical Evacuation and Repatriation Strategies.  Read on to learn do IPMI insurers purchase medical assistance, transportation and logistics services based on cost or quality?

EVA KLUGE, AIR ALLIANCE: Most insurers/assistance companies (not all) will have a due diligence (vetting) process prior to using a provider. This grants a certain quality.

Price and quality depend on when and where the medical transportation shall occur. For example, if we have a stable patient from the Canary Islands with a femur fracture, going to Western Europe, there are quite a few of providers offering this route the same or the next day. So the price plays a dominant role. If we have, e.g. an urgent polytrauma case from Iraq, going to Europe or Asia, aeromedical options for clients are far more limited and price becomes much less important.

IRENA DIMITRIJEVIC, JET EXECUTIVE: To become a provider in first place (or a preferred provider within large insurance companies) the quality of your services is essential to receive a first chance.

Accreditation, documentation and audits are the first steps of becoming a new provider. After you have passed “the exam”, the price is the key criteria for being selected. Why? Well you need to ask the insurers. I guess because they can! They can choose between so many Air Ambulance providers; it is one opportunity to keep the costs a bit limited. And we shall also keep in mind that regular travel insurances for tourists in these days are very inexpensive - I am not sure how the medical costs can be covered by the low earnings.

CLAUDIA SCHMIEDHUBER, TYROL AIR AMBULANCE: I believe that historically providers were chosen based on relationships - companies often only worked with 2 or 3 preferred providers. However in the last years, there is definitely an industry trend to get 3-5 quotes from well-established industry providers which will then be compared in regards to costs and availability as well as suitability for the mission. Unfortunately this technique often leads to frustration on both sides – the provider and the client (Medical Assistance).

Having worked in both fields I know that a lot of Medical Assistance companies have defined procedures in place when it comes to choosing a transport provider. Some place focus on costs, others on the aircraft type or geological location of the provider. Whatever procedure is in place, it is important that both sides understand the complexity of such missions. Unfortunately it is often very hard to understand for Medical Assistance companies why prices can vary, why different missions might be more complex, and why sometimes it is not possible to organise such missions in the required time frame. Topics like permissions, crew visa requirements, weather, landing restrictions all play a role in flight planning. Such factors are often not taken into consideration when choosing an AA flight.

The approach for all air ambulance providers has to be that we educate our clients, we show them how a quote is being put together, what factors play into such missions – thus we avoid misunderstandings and the client is more aware of the different aspects involved.

For commercial repatriations it is the medical clearance of the airline, availability and getting the medical escort to the desired destination that can prolong such a process and lead to delays and frustration.

In summary the key is to improve the decision making process for clients which leads to more satisfactory results for the providers via better communication, pro-active approaches and educating ourselves and the clients in their area of expertise to create a mutual and understanding knowledge base.

 

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REVA Inc. Achieves NAAMTA Medical Transport Accreditation

Following a comprehensive audit of administrative processes and policies, medical practices, and facilities, the National Accreditation Alliance of Medical Transport Applications (NAAMTA) is awarding REVA Inc. with their second consecutive NAAMTA accreditation for their fixed wing program.

REVA demonstrates compliance to each of the defined standards, excels in identifying best practice procedures, and instills these values in each employee. NAAMTA verified compliance through employee interviews, process reviews, and on-site evaluations, all of which were conducted using ISO 9001:2008 auditing guidelines.

LaDonna Randal, REVA’s Clinical Supervisor, reported: “NAAMTA standards serve as great benchmarks to meet at minimum. Their standards help guide safe practice as well as provide for constant accountability to quality improvement, especially in a progressive and innovative industry.”

REVA’s Program Director, Lesa Armstrong, RN said, "Reva has been continuously accredited by NAAMTA since 2013. Our continued commitment to accreditation, assures our client and patients that they are choosing a superior medical transport service."

“As a leader in the medical transport industry, REVA is a tremendous asset to NAAMTA Alliance,” said Roylen Griffin, NAAMTA’s Executive Director. NAAMTA Alliance Members are held in high esteem for meeting stringent requirements that define and influence transport operational excellence. Griffin continues, “REVA is driven by the attitude of being the best. This attitude of excellence starts from the top and permeates the entire organization. From safety to quality of patient care, REVA pays attention to detail.”

Stuart Hayman, CEO of REVA stated, "REVA is proud to be accredited by NAAMTA and to have met all the stringent prerequisites this accreditation requires. This accreditation, recognized by the United States Department of Defense, is another way to communicate to the world the high level of safety and operational performance REVA adheres to on a daily basis."

LEARN more about NAAMTA

RELATED READING: International Air Ambulance Accreditation And Quality Management Round Table

Featuring exclusive C-Suite commentary from CAMTS, EURAMI, IAAA, NAAMTA, Airmed, FAI and Tyrol.

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