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International Private Medical Insurance Magazine (iPMIM) is the ultimate Health and Medical Insurance Digital Media serving expatriate, corporate, health and travel insurance markets. Due to the nomadic nature of the international healthcare industry iPMI Magazine is an internet based news service, for worldwide healthcare professionals, who need to understand the impacts of healthcare and insurance policy, regulatory, and legislative developments. Combined with in depth health insurance industry analysis, best-in-class health insurance industry data, and exclusive, C-Suite Executive health insurance interviews and round tables, iPMI Magazine bridges an information gap between healthcare payor, provider and patient. Written by the health and medical insurance industry, for the health and medical insurance industry, iPMIM is supported and designed by leading international medical insurance companies and service providers.

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FAI Receives Diamond Award For Safety From EBAA

FAI Aviation Group is excited to announce that we have been awarded a Diamond Safety of Flight Award from the European Business Aviation Association (EBAA) at a special event held during the EBACE Convention in Geneva, Switzerland. FAI Group Chairman, Siegfried Axtmann, proudly accepted the award on behalf of the company.

Diamond status is the highest safety recognition awarded by EBAA to member companies operating business aircraft for 50 years or 100,000 flight hours with no accidents.

On accepting the Award: “Having received the Gold Award last year, it is very gratifying to be recognized again, particularly with such a prestigious award.“ said Mr. Axtmann „The Diamond Award is an outstanding achievement and an important milestone for the company. Safety is our number one priority and at the heart of everything that we do. It also highlights the tremendous effort that everyone in our team puts in every day for which I am grateful.”

FAI is the world’s largest ambulance jet operator, in respect to patient transport, distance and revenue, having logged more than 200.000 flight hours on repatriation missions. We are in a unique position, as Germany’s largest general aviation operator, due to our fleet size and focus on time-critical emergencies and long-haul missions with more than 13.000 flight hours logged in 2017.

FAI Aviation Group Scoops ‘GERMANY’S Best Airline’

FAI Aviation Group, Germany’s largest business jet fleet operator, has been awarded the accolade of “Deutschlands Beste Fluggesellschaften” (Germany’s Best Airline) by German language business magazine, Focus Money.

FAI was awarded the gong for scoring highly across several key parameters including level of service, quality of service, price versus performance, consumer recommendation and trust in the product.

FAI Aviation Group Chairman, Siegfried Axtmann, commented, “We’re delighted to be recognised by Focus Money. It’s an excellent endorsement for us which has been achieved by the sheer hard work and dedication of our great team and our continued investment in the company.”

Focus Money added their congratulations and said: “There is nothing better than being the best. Following our first ever detailed market survey of 20,000 brands in Germany, FAI Aviation Group, now belongs to one of the country’s best. Well done!”

The award comes as FAI continues to experience consistent growth and success. Last month, the company added its first Bombardier Challenger 850 to its 25-strong fleet. The aircraft which is available for immediate charter in 14-seat VIP configuration can also convert to a comfortable medevac transport. The additional aircraft serves to strengthen the company’s position as one of Europe’s largest Bombardier operators, which brings significant operational and cost benefits.

The company inaugurated its new 4,500 m2 carbon neutral Hangar 8 last year, the largest general aviation hangar complex in Germany complementing its existing 2,000 m2 Hangar 6 and 3,000 m2 Hangar 7.

FAI Welcomes Seventh Global Express

German Special Mission and VIP-Charter Operator FAI rent-a-jet AG has welcomed its seventh Bombardier Global Express, MSN 9016, to the company’s 26-strong fleet.

Siegfried Axtmann, FAI Aviation Group Chairman, comments, “We are delighted to be working with the renowned Tim Callies and his team on our Global Express enabling the new owner to personalise their interior as part of our ‘Signature Edition’. FAI Technik has performed numerous 120- and 180-month inspections on BD700 series aircraft, notably this aircraft will be the first Global Express to undergo its second 10-year inspection at our MRO. With its state-of-the-art carbon fibre cabin, it will represent extraordinary value for money on the Global Express pre-owned market.”

Following a 240-month inspection, the Global Express will undergo a complete interior refurbishment at the company’s growing MRO division, FAI Technik in Nuremberg. Further planned upgrades include the installation of a new cabin management system, KA-Band Ultra-High Speed Wi-Fi Internet and new exterior paint. It is anticipated that the aircraft will be introduced to the market for sale or lease by the end of March 2019.

The aircraft’s custom interior will be designed by FAI’s design partner, award-winning German design specialist, Tim Callies. Tim, who is well known in the business aviation industry for his work on Boeing BBJ’s, Airbus ACJ’s and Global Express business jets will work with the future aircraft owner to select custom features to suit his or her own particular taste and lifestyle.

The Global Express will be FAI’s third “Signature Edition” aircraft where a buyer can personalise the cabin design and select upgrades for an all-in turnkey price. The end result offers the benefit of a fully refurbished aircraft with major maintenance inspections completed.

In addition to the seven Bombardier Global Express jets, FAI´s group fleet includes, five Bombardier Challenger 604s, one Challenger 850, 11 Learjet 60, plus one Premier 1A and one King Air 350. All Bombardier aircraft are maintained by FAI Technik GmbH in Nuremberg.

FAI is Germany’s largest general aviation operator by fleet operating more than 13,000 hours of airtime in 2017. It is also one of Europe’s largest Bombardier operators, which brings significant operational and cost benefits.

Warning Against Fake Anti-Rabies Vaccine In The Philippines

The World Health Organisation (WHO) has warned against a counterfeit anti rabies vaccine circulating in the Philippines right now.

This time of year, many travelers travel to the East, but the risk for tourists of getting this counterfeit vaccine is minimal.

SOS International has responded urgently to the warning and contacted its local partners and suppliers in the area and they all confirm that the fake vaccines have not been utilised at any of SOS International’s preferred hospitals or clinics.

The vaccine itself is considered to be pure placebo and thus has no particular side effects or consequences, however there can be a risk of not being protected against rabies. The Department of Health is in the process of identifying the individuals who received the vaccine in order to give them proper treatment.

This underlines the importance of travellers contacting the alarm centre of their insurance company when in need of medical assistance abroad. This ensures that they are referred to proper clinics and hospitals and that they receive the right treatment and the right level of treatment.

In 2018, SOS International assisted more than 800 travellers in the Philippines.

Facts on rabies

  • Rabies virus is found in the saliva of the infected animal. The infection is transmitted through bites or, in rare instances, by scratching or by spitting in the eyes or in open wounds.
  • Rabies is associated with lethal inflammation of the brain and an almost 100 percent of fatality, so receiving treatment immediately after the exposure is of a paramount importance.
  • Rabies may be prevented by immunisation.

Read also: 

Thailand optrapper kampen mod rabies (DK)

Thailand trapper opp kampen mot rabies (NO)

Thailand trappar upp kampen mot rabies (SE)

Thaimaa tehostaa rabieksen torjuntaa (FI)

SOS International: Be Careful When Relying On The Blue European Health Insurance Card In Spain

In recent years, in a number of Spanish cases, SOS International has received bills from public sector hospitals in relation to hospital treatment provided to Scandinavian travellers, not withstanding the fact that they had or, with the assistance of SOS International, were successful in acquiring the blue European Health Insurance Card.

Especially one public sector hospital in Gran Canaria has maintained that the travellers who received treatment at the hospital were not entitled to free hospital treatment. The demand for payment was not based in the patients being Scandinavian but the circumstances relating to the treatment, which the hospital found to be outside the right to free treatment under Spanish public health legislation. Since the blue European Health Insurance Card only entitles the carrier right to treatment on the terms set out in Spanish public health legislation, the hospital took the view that the bills were issued on the correct basis. Thus, whether treatment was provided to a Spanish resident or a Scandinavian traveller made no difference.

An example of there not being a right to free hospital treatment and where full payment is required is the situation where a patient is moved from a private hospital to a public sector hospital. These types of situations frequently occur in Gran Canaria as the treatment facilities of local public sector hospitals are wider-ranging than those of the private.

SOS International has looked into the legality of the practice of the hospital and the rules to which the hospital has referred. As travellers are not treated differently to Spanish residents, SOS has been unable to object to the practice based on EU regulation. In collaboration with a Spanish law firm, SOS International has instead investigated whether the practice of the hospital conformed to Spanish legislation and the framework of Spanish-federal legislation. The conclusion was that it was within the framework of the legislation. Thus, according to Spanish legislation, Spanish public sector hospitals may require full payment for treatment in specific situations.   

Karin Tranberg, Executive Vice President, says, ”This case shows that the legislation of an EU Member State on the right to free hospital treatment may be complicated and contain a number of exceptions and limitations which reflect on the coverage of the blue European Health Insurance Card. This makes it difficult for travellers to ascertain when free treatment is available if an accident should happen during the holiday. This also complicates the considerations as to which insurance cover should be taken out. There is also the issue that such a system is very different from those of the Scandinavian countries which are those best known to the travellers. Systems which are simpler because the right to free, acute hospital treatment is universal and, at the most, with a very limited co-pay. A more complicated system, here with Spain as an example, may present the traveller with a really unpleasant surprise once an accident has happened. SOS International fears that this type of legislation is an indication of a growing trend; first in Spain and then in other countries. From the perspective of the patient and end-user, we see this as a problem and we have, therefore, also passed on the information to the Danish citizen service centre, Borgerservice, and the Danish Patient Safety Authority”.

With respect to the approach to be taken by travellers at the moment, she says: ”This case emphasises the need for taking out travel insurance cover which, as a minimum, provides supplementary coverage to the blue European Health Insurance Card. That way, you are certain to be covered regardless of whether you are visiting an EU Member State with full, part or no entitlement to free hospital treatment.” 

International SOS And Chinese Enterprise Association (SINGAPORE) Sign A Partnership Agreement

International SOS and Chinese Enterprise Association (Singapore) have signed a partnership agreement. The two parties will work together to assist the members of the association to protect the health and safety of employees, raise awareness of risk prevention in overseas operations, and enhance the commercial resilience of business operations.

Chinese enterprises are paying more attention to overseas operations. International SOS will provide medical and security risk prevention and management solutions for members of the association. It will help Chinese enterprises to reduce overseas operational risks and support them with their “go global” strategies from their bases in Singapore. 

Leaders of the Chinese Embassy in Singapore participated in the signing ceremony, under the joint witness of a number of government officials, business and international SOS representatives. Qiu Zhikun, president of the Chinese Enterprise Association (Singapore), and Tan Mui Huat, President and CEO, Asia, International SOS, signed the partnership agreement. At the same time, the Chinese Enterprise Association (Singapore) also recognised International SOS as their 'Travel Safety and Health Ambassador'.

Chinese companies have adopted Singapore as one of the footholds for internationalisation. In the process of expanding their business to the Asia-Pacific region, and the world, there is a need for professional organisations to help them carry out medical and travel safety management. In response to the needs of Chinese companies expanding overseas, International SOS has also designed integrated medical and safety based on the “3A model” – Assess, Advice and Assist. Risk prevention and control solutions help companies effectively identify, prevent and respond to risks and enhance the sustainable development of business operations.”

According to the agreement, International SOS will provide members of the association with practical training on medical safety skills and share cutting-edge information; actively participate in and assist the association to organise first-aid training, health promotion lectures; provide medical and travel security risk management advice and assistance to members of the association. It will support Chinese organisations to enable better fulfilment of Duty of Care obligations and achieve sustainable development of the company.

Qiu Zhikun, president of the Chinese Enterprise Association (Singapore), said: “Singapore is one of the preferred foreign investment destinations for Chinese companies and an important platform for Chinese companies to go global. The complex security environments and different standards for medical facilities overseas pose a challenge to the medical, health and safety of the employees of Chinese enterprises. The Chinese Enterprise Association (Singapore) is pleased to sign a memorandum of understanding with International SOS to jointly safeguard the new security operations and overseas business development of Chinese enterprises."

Tan Mui Huat, President and CEO, Asia, International SOS, said: "International SOS has a global service network and solutions to provide comprehensive health and safety protection for employees and promote the sustainable growth of global business. International SOS is pleased to partner with Chinese Enterprise Association (Singapore) to provide members with world-class service, advanced management perspectives and best practices for overseas risk prevention and management, provide security for new operations in China, and develop smoothly in Asia Pacific and globally."

After the signing of the memorandum, International SOS held the "Travel Risk Outlook 2019 Seminar". This discussed new changes, new challenges and new programmes in the Asia-Pacific region and global health and safety risks in 2019. The conference also provided risk mitigation recommendations to help Chinese companies cope with the various security and medical risks that their growing global workforce may encounter.


Allianz X Increases Fund Size To €1 Billion

Allianz X, the digital investment unit of the Allianz Group, announced today it has received additional investment from Allianz SE, increasing its fund size to €1 billion. The increase is the result of Allianz X's investment track record, successful collaborations with growth companies as well as the contribution towards the Group's overall digital transformation strategy. The funds will be used to make additional direct investments in digital companies globally that are strategically relevant for the Allianz Group. Allianz X becomes one of the largest European firms dedicated to digital investment by fund size, uniquely leveraging the world's leading insurer and asset manager.

To date, Allianz X has made more than 15 direct investments in digital businesses related to insurance around the world. Notably, Allianz X invested $96.6 million in leading microinsurer BIMA that utilizes mobile technology to serve low-income customers in Africa, Asia and Latin America. Additionally, Allianz X invested $30 million in Kansas City-headquartered working capital marketplace C2FO in February 2018 and $35 million in leading Southeast Asian mobile platform Go-Jek in April 2018. Recently, Allianz X participated in N26's Series D funding round after co-leading N26's $160 million Series C round last year.

"We are very pleased with the progress Allianz X has made thus far and are committed to further invest and develop the next generation of digital growth companies related to Allianz's core business," said Iván de la Sota, Chief Business Transformation Officer of Allianz SE. "Our digitalization approach is multifaceted; Allianz X is a valuable addition -- not only in meeting the changing expectations of our customers."

In addition to committing capital to promising tech companies, Allianz X focuses on developing strategic partnerships between the portfolio company and one or more Allianz operating entities or global business lines, leveraging expertise on both sides. For example, Go-Jek has a partnership in place with Allianz Indonesia in which Go-Jek customers and drivers are offered Allianz insurance products and services. Similarly, Allianz Ghana issued a product in which BIMA's customers receive digital insurance offerings underwritten by Allianz. Furthermore, working capital marketplace C2FO launched a single-invoice credit insurance product together with Euler Hermes. Each investment has a dedicated team that assists the company with joint corporate development initiatives and implements them alongside the Allianz business unit(s).

"Since shifting our strategy, we have built a great portfolio in which many companies have already developed successful partnerships with Allianz's business units," says Dr. Nazim Cetin, CEO of Allianz X. "We are very excited about raising our investment budget to €1 billion and will use the funds entrusted to us to both strengthen our portfolio and build strong, global platforms that create new businesses for Allianz."

Business Investment In Mental Health Outweighs The Cost: The Health Insurance Group Urges Businesses To Review Their Mental Health Support

Mental health costs employers in the UK nearly £35 billion a year* and yet there are relatively simple and cost-effective solutions to start tackling it, already available at HR professionals’ fingertips. The Heath Insurance Group highlights five key areas to help HR get on top of the mental health agenda in the workplace.

Brett Hill, managing director at The Health Insurance Group, comments, “With a sixth of the working age population having a mental health condition at any one time,***** tackling mental health in the workplace is at the forefront of many business agendas. However, these needn’t be costly exercises. HR may already be sitting on a wealth of data that can be analysed to reveal the true mental health landscape in their organisation. Reviewing existing benefits that support mental health can also aid engagement. With so many interventions available, from impactful managerial training to apps that support employees daily, there are plenty of options available to help organisations best support the mental wellbeing of their staff. We would urge employers to regularly review the effectiveness of any mental health support, and, most importantly, to communicate the support to their staff.”

  1. Dust off exit interviews

Despite being conducted with the best of intentions, exit interviews can sometimes merely act as an opportunity for employees to vent frustrations before leaving an organisation. Data and insights aren’t always properly gleaned, so lessons aren’t always learnt. If it’s not in place already, set up a robust way of capturing exit-interview information – to begin to establish where and how a talent-leak is happening. It could be that a demanding role, working for a difficult manager or operating in a bullying culture, could all be stressful scenarios that take their toll on mental health and make talent leave an organisation. By measuring and monitoring data, combining it with other information, such as from sickness and absence rates, the mental health landscape in an organisation can be better understood; then it can be tackled.

  1. Don’t make assumptions about generational differences

It may be easy to assume that an older employee, who is going through a divorce whilst juggling child and eldercare for example, may be at risk of struggling with mental health. But research finds that younger people are more likely to be formally diagnosed with a mental health condition (37% of 18 to 29 year olds compared to 29% of people in their 50s).** Just because an employee may appear to be the ‘life and soul of the party’, doesn’t mean they actually feel this way. Mental health doesn’t discriminate, it can affect anyone at any time. So it’s important to make access to support widely available across staff demographics, and this can mean the difference between an employee getting valuable support or continuing to struggle and fly under the radar.

  1. Provide training

While providing mental health training comes at a cost, the returns often outweigh the initial investment with an estimated ROI of 6:1.*** Having managers that are equipped to spot signs of mental ill-health, means they can provide support – helping employees to reach their full potential and stop talent from unnecessarily exiting a company. When considering that 51% of employees said they would not be comfortable talking to their manager about a mental health issue, ** it’s clearly an area that HR could benefit from addressing - a little training can go a long way.

Mental health training also contributes to personal development, empowering managers with the skills and knowledge needed to support employees struggling, helping to identify and tackle concerns. It allows managers to create a resilient workforce too, that can better withstand the undulating pressures and strains of working for an organisation. For businesses, mental health training can have a knock-on effect of potentially addressing associated issues of lost productivity and sickness absence as a result of mental ill-health.  

  1. Maximise benefits

There are multiple benefits available that have stand-alone or added-value features that can support mental health in the workplace. For example, some employers offer mental health support through employee assistance programmes (EAPs), which can help employees in times of need. These can provide confidential telephone or face-to-face counselling for a range of stress-inducing issues, from debt support to relationship problems with colleagues.

Whether highlighting an existing benefit or announcing new initiatives to support mental health, effective communication is crucial in ensuring uptake. Using a combination of methods, such as emails, posters or intranet, can all help to raise awareness of the benefits on offer that support mental health and it lets employees know they work in a supportive culture.  

  1. Focus on prevention

As the proverb goes, ‘prevention is better than cure’. There are excellent tools available on the market to help employees manage mental health daily, as opposed to seeking help once an issue has escalated. Company-sponsored mental health apps can engage employees in gamified activities, that are underpinned by established techniques such as cognitive behavioural therapy and endorsed by the NHS, to help users navigate daily pressures. When considering that British men are 300% more likely to confide in AI than another person about life, love and their mental wellbeing**** – apps could play an integral role in managing mental health in the workplace.





FCA publishes Wholesale Insurance Brokers Market Study Final Report

The Financial Conduct Authority (FCA) has today published the final report of its Wholesale Insurance Brokers market study which was launched in November 2017 to assess how competition was working in the sector.

Overall, the FCA has not found evidence of significant levels of harm that merit the introduction of intrusive remedies. This report is, therefore, not an interim report but a final report.

The London Insurance Market (LIM) is one of the largest global centres for placing and underwriting large-scale, complex commercial and specialty risk. In 2017, it controlled approximately £60bn in gross written premium and serves as a hub for large commercial and specialty risk underwriters and attracts clients from the UK and all over the world.

The FCA has, however, identified some areas of concern which have scope for improvement including:

  • firms’ management of conflicts of interest
  • the information firms disclose to clients, and
  • contractual agreements between brokers and insurers which, in a small number of cases, have the potential to limit competition

The FCA will work with firms to address the concerns found in these areas. The FCA will continue to monitor the market as part of its normal supervision function to assess developments arising from the impact of EU withdrawal, possible further consolidation in the industry and as a consequence of any changes in business models.

The FCA findings were drawn from multiple pieces of analysis including 73 brokers’ and 49 underwriters’ responses to the questionnaire looking at market features including conflicts of interest management, market shares and entry/exit. Throughout the project the FCA engaged with market participants. This included brokers, underwriters and UK and international industry bodies.

Christopher Woolard, FCA Executive Director of Strategy and Competition, said:

'This was a significant and in-depth analysis of a sizeable and complex market to determine whether clients were at risk of harm. Encouragingly, we found no evidence that they were but we found some areas with scope for improvement and we will work with the industry to ensure these are addressed. We would like to thank the firms and industry groups who participated in the study.'

To view the report visit:


VIDEO: Paul Tidy COO Introduces Generali Global Health's Digital Services

Generali Global Health's members are located all across the world, therefore digital technologies are important in enabling us to connect with them, wherever they are, 24/7.

In this video Paul Tidy COO introduces Generali Global Health's digital services

For more details of our International Private Medical Insurance solutions, please visit

To learn more about Generali Global Health and their range of IPMI plans and services please visit their micro website on iPMI Magazine, click here.

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Medical, Healthcare, Expatriate And Travel Insurance

A guide to leading international medical, healthcare, expatriate and travel insurance underwriters, companies, providers, operating within leisure, expatriate and corporate travel business markets, globally.