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International Private Medical Insurance Magazine (iPMIM) is the ultimate Health and Medical Insurance Digital Media serving expatriate, corporate, health and travel insurance markets. Due to the nomadic nature of the international healthcare industry iPMI Magazine is an internet based news service, for worldwide healthcare professionals, who need to understand the impacts of healthcare and insurance policy, regulatory, and legislative developments. Combined with in depth health insurance industry analysis, best-in-class health insurance industry data, and exclusive, C-Suite Executive health insurance interviews and round tables, iPMI Magazine bridges an information gap between healthcare payor, provider and patient. Written by the health and medical insurance industry, for the health and medical insurance industry, iPMIM is supported and designed by leading international medical insurance companies and service providers.

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UnitedHealthcare Global Launches Expatriate Health Insurance Plans in Germany

UnitedHealthcare Global is entering the German market to provide local businesses with access to internationally recognised health, wellness, assistance and security programmes through the company’s new BeHealthy Deutschland expatriate insurance plans. The launch follows the success of UnitedHealthcare Global’s entry into the European market in the United Kingdom in 2018, and the Dutch market in 2021.

  • New BeHealthy Deutschland proposition gives German businesses access to international healthcare plans.
  • New market entry builds on UnitedHealthcare Global’s continued commitment to expand across Europe.
  • Gives German members access to over 1.4million healthcare providers across the world.

BeHealthy Deutschland focuses on a holistic approach to wellbeing through the proactive wellbeing initiatives embedded across all plans. The plans offer globally mobile employees a personalised digital experience, helping members better manage international assignments by prioritising mental, emotional and physical health as well as encouraging healthier habits. The plans combine clinical, analytical expertise, unique in-country intelligence and access to a network of over 1.4 million providers across the world, including the United States, a key destination for German expatriates.

 The main features of UnitedHealthcare Global’s BeHealthy Deutschland plans include:

  • Optum My Wellbeing, a customised healthy lifestyle navigator app available in German and (other languages) focused on healthy activity, nutrition & mental and physical health services
  • Employee Assistance Programme (EAP), which provides telephone, online and face-to-face counselling, including legal and financial advisory services
  • LiveWell, a dedicated app and portal providing an extensive eLibrary of advice, factsheets and articles, and additional resources for a broad range of personal and work-related topics
  • Maternity benefits, which include routine and personalised maternity care services
  • Well child cover, up to their sixth birthday for physical examinations and other medical support. Additional benefits for children include eye and hearing tests for children under the age of 15
  • In-house global assistance and security benefits, embedded across all plan levels, including COVID-19 testing and vaccine tracker tools
  • Optional comprehensive dental plans, with rich annual maximum limits                                     

“I am delighted to see the launch of our expatriate insurance plans in Germany. At UnitedHealthcare Global our priority is always to help people live healthier lives, so it is exciting to be able to offer our plans to many potential new clients across Germany, whose expatriate employees will be able to benefit from the proactive health and wellbeing services embedded in our BeHealthy Deutschland plans. This is a very important market for us and is the next step in expanding our footprint across Europe” said Janette Hiscock, CEO of UnitedHealthcare Global, Europe.

The Central Bank of Ireland regulates UnitedHealthcare Global as it conducts business across the European Economic Area (EEA) on a freedom of services basis. The new offering will provide the choice to purchase and access global health and wellbeing coverage through UnitedHealthcare Global.

More information can be found at

Severe Weather Events Drive Global Insured Catastrophe Losses Of $42 Billion In First Half Of 2021

A deep winter freeze, hailstorms and wildfires contributed to insured natural catastrophe losses of USD 40 billion in the first half of 2021, according to Swiss Re Institute’s preliminary sigma estimates.[1]

This is above the previous ten-year average of USD 33 billion and the second highest on record for a first half after 2011, when major earthquakes in Japan and New Zealand pushed the six-month total to USD 104 billion. Man-made disasters triggered another estimated USD 2 billion of insured losses in the first half this year, less than usual and likely reflecting remaining COVID-19 restrictions.

Martin Bertogg, Head of Cat Perils at Swiss Re, said: “The effects of climate change are manifesting in warmer temperatures, rising sea levels, more erratic rainfall patterns and greater weather extremes. Taken together with rapid urban development and accumulation of wealth in disaster-prone areas, secondary perils, such as winter storms, hail, floods or wildfires, lead to ever higher catastrophe losses. The experience so far in 2021 underscores the growing risks of these perils, exposing ever larger communities to extreme climate events. For example, winter storm Uri reached the loss magnitude that peak perils like hurricanes can wreak. The insurance industry needs to upscale its risk assessment capabilities for these lesser monitored perils to maintain and expand its contribution to financial resilience.“

Global economic losses from disaster events are estimated at USD 77 billion in the first half of 2021. This is below average for the past ten years (USD 108 billion). The economic loss figure is expected to rise as more losses are accounted for in the coming months. The first half of the year is also not representative of the full-year figures, because the third quarter historically is the most loss-prone in terms of natural catastrophes. Of the total estimated economic losses in the first half of 2021, USD 74 billion were caused by natural catastrophes, while man-made disasters triggered an additional USD 3 billion. Close to 4 500 people lost their lives or went missing in disaster events in the first half.

Severe weather events push up natural catastrophe losses
In February, a period of extreme cold combined with heavy snowfall and ice accumulation in the US – commonly referred to as winter storm Uri – triggered estimated insured losses of USD 15 billion, the highest ever recorded for this peril in the US and around 38% of all estimated insured losses from natural catastrophes in the first half of this year. In June, severe weather including thunderstorms, hail and tornadoes hit Europe, affecting homes and vehicles in Germany, Belgium, the Netherlands, Czech Republic and Switzerland. Insured losses from this convective storm activity are estimated at USD 4.5 billion.

End-of-June extreme heat shattered temperature records across western Canada and the northwestern US, with temperatures reaching more than 45°C (113°F) for consecutive days. The heat, coupled with severe drought conditions, led to wildfires that spread south to California. Going into the second half of the year, July saw severe flooding cause property destruction and loss of life in Europe and China. Floods in Germany and its neighbouring countries are expected to cause substantial insured losses, estimated in Germany alone at EUR 4.5 – 5.5 billion (USD 5.3 – 6.5 billion), according to the German Insurance Association. In China, severe flooding in Henan province resulted in estimated insured claims of CNY 11 billion (USD 1.7 billion), according to the China Banking and Insurance Regulatory Commission. In August, extreme heat fueled wildfires in Turkey, Greece and Italy, which are expected to lead to further economic and insured losses.

Jérôme Jean Haegeli, Swiss Re’s Group Chief Economist, said: “Climate change is one of the biggest risks facing society and the global economy. The recent analysis from the UN’s Intergovernmental Panel on Climate Change confirms expectations of more extreme weather in the future and urgency to act to limit global warming. Working with the public sector, the re/insurance industry plays a key role in helping to strengthen communities’ resilience by steering development away from high-risk areas, making adaptation investments, maintaining insurability of assets and narrowing protection gaps.“

[1] These sigma catastrophe loss estimates are for property damage and exclude COVID-19 related claims.


Julie Stephenson To Join Swiss Re As Global Head Of Casualty

Swiss Re has announced changes in the leadership of its Reinsurance Business Unit.

Effective 1 January 2022, Jason Richards has been appointed Country President and CEO UK & Ireland. He will be succeeded by Julie Stephenson as Global Head of Casualty.

Jason Richards, currently Global Head of Casualty, will be appointed Country President and CEO UK & Ireland, effective 1 January 2022. As CEO UK & Ireland, he will be responsible for driving profitable growth of the UK & Ireland reinsurance portfolio and continuing to strengthen Swiss Re’s influence and position in the London market.

Jason Richards brings nearly 30 years’ experience in the re/insurance business. He joined Swiss Re in 2006 as part of the GE Insurance Solutions acquisition before becoming Head of Property & Casualty Business Management in 2013. Jason Richards took on his current role as Global Head of Casualty in November 2017 and has in this role successfully improved the quality of Swiss Re’s casualty portfolio, grown the P&C transactions portfolio, and set a strong foundation for its solutions business.

Julie Stephenson will join Swiss Re as Global Head of Casualty and member of the Reinsurance Management Team. She is joining from US commercial and property insurer CNA where she currently serves as a Senior Vice President and Chief Operating Officer, Middle Market.

Julie Stephenson joined CNA in 2015 as the Commercial CUO responsible for profitability, portfolio management and underwriting governance for all of CNA's commercial property and casualty business. Prior to joining CNA, she served as Senior Vice President and Global Liability Manager for Chubb and was responsible for the strategic direction of the portfolio across all global markets where Chubb has liability exposure, including the US, UK, Germany, Australia and China.

Moses Ojeisekhoba, Swiss Re CEO Reinsurance: “I’m very pleased with the appointments announced today. Jason Richards will bring a wealth of experience and strong track record to lead the important UK & Ireland market. With Julie Stephenson, we’ve found an accomplished leader as Global Head of Casualty with over 25 years of industry experience and profound knowledge in casualty underwriting.“

Swiss Re Sees Growing Demand For Insurance Protection, Positive Outlook For Premiums

Swiss Re expects insurance market premium growth to continue, driven by increased exposures, risk awareness and evolving client needs.

  • Need for insurance protection is growing, driven by increased exposures, risk awareness and evolving client needs;
  • Swiss Re expects non-life insurance premiums 10% above pre-COVID-19 level by the end of 2021 and continued increases in 2022;
  • With low investment yields, the industry needs to focus on underwriting results;
  • Swiss Re continues to upgrade its data capabilities, focusing on partnerships that help clients tackle evolving loss trends and more complex risks.

According to Swiss Re Institute, non-life insurance premiums are expected to be 10% higher than the pre-COVID-19 level by the end of 2021. Heightened risk trends will increase the need for insurance protection, but also require a greater focus on evaluating and modelling, and ensuring pricing is adequate for the risks taken.

Ahead of the Rendez-Vous de Septembre 2021, Swiss Re shares its view on the state of the market and possible implications for the renewals season. A key discussion point for re/insurers in the current environment will be heightened risks, driven by longer-term trends and their implications.

Swiss Re’s Chief Executive Officer Reinsurance Moses Ojeisekhoba said: ”There is a clear recognition that claims’ frequency and severity is rising as demonstrated by recent natural catastrophes or cyber incidents. This means the need for protection is growing, and the industry has important work to do in offering insurance and closing the protection gap. Swiss Re’s extensive risk knowledge and very strong capital position allow us to support our clients in their growth ambitions.”

Climate change poses the biggest long-term threat to the global economy. According to Swiss Re Institute, the world economy is set to lose up to 18% of gross domestic product from climate change by 2050 if no mitigating actions are taken. Especially the risks from secondary perils, such as floods or wildfires, are growing, also driven by urbanisation, exposing ever larger communities and assets to extreme climate events. Increased digitalisation and interconnectedness are adding to the current risk landscape, for example in the area of cyber protection.

Consequently, there is a greater need for insurance protection translating into a positive outlook for premiums as these will need to reflect increased exposures. According to Swiss Re Institute, non-life insurance premiums are expected to rise 10% above the pre-COVID-19 level by the end of 2021 to USD 6.9 trillion and surpass USD 7 trillion in 2022 for the first time ever.

While climate change is a real threat, it also poses the largest growth opportunity to the industry as major investments will be necessary. According to Swiss Re Institute, to achieve the 2030 agenda for global sustainable development, investments in the order of USD 6.9 trillion a year will be required.

Re/insurers also need to prepare for elevated inflation risks. Consumer price inflation pressure is expected to remain high in the near term and medical and wage inflationary pressures, which are particularly relevant for non-life claims inflation, are expected to build up in the medium term. In addition, the social inflation trend in the US is likely to continue, driven by a litigious environment. Pricing must reflect these trends and anticipate higher claims activity.

Swiss Re’s Group Chief Underwriting Officer Thierry Léger said: ”As the risk landscape evolves and risks become more complex, there needs to be an even greater focus on evaluating and modelling these risk trends and ensuring pricing is adequate for the risks taken. Therefore, the importance of underwriting capabilities is further increasing, all the more given the persistent low interest rate environment. Accordingly, at Swiss Re we continue to focus on scientific, technology- and data-driven underwriting approach.”

Swiss Re continues to make significant investments to upgrade its data capabilities across the value chain, transforming from being a data-supported to a data-led underwriting organisation, which holistically exploits its data strengths. Data-driven insights and automated, analytics-driven processes (machine learning, natural language processing) are more comprehensive of related data points, push conformance to standards and foster an accurate, unbiased perspective on underwriting decisions. This will also be to the benefit of Swiss Re’s clients.

The Group’s continuous investments in technology and data is also an important component of Swiss Re’s Solutions approach – the foundation for offering clients help to manage existing and emerging risks. As some of the loss trends mentioned before are emerging and risks are becoming more complex, primary insurers are looking for reinsurers to not only provide capital but also offer knowledge, confidence in assessing risk, and diversification.

Swiss Re’s Chief Executive Officer Reinsurance Moses Ojeisekhoba said: ”We work with leading partners to address problems across the insurance value chain. We are convinced that through these partnerships and by leveraging Swiss Re’s global capabilities and experience, we are best positioned to help our clients maximise value while driving measurable impact. This way, we collectively unlock new business models across the industry, push the boundaries of insurance and reduce protection gaps.”

Bupa Announce 2021 Group Half Year Financial Results

Financial headlines

  • Revenue1 of £6.5bn was up 9% (2020: £5.9bn2 ) at constant exchange rates (CER) with year-on-year growth in the majority of our business lines.
  • Underlying profit3 before taxation of £191m, was up 44% at CER (2020: £133m) as the impacts of COVID-19 started to subside in some markets, with health provision and aged care performance returning towards more normal trading levels, offset by an increase in claims in our insurance businesses.
  • Statutory profit before taxation of £245m was up 60% at actual exchange rates (AER) (2020: £153m).
  • Solvency II capital coverage ratio4 remains strong at 163% (FY 2020: 160%).

Business context

  • We continue to benefit from our diversified portfolio of businesses and our financial resilience as we navigate the ongoing impacts of COVID-19. We are in a robust position and set up for future growth and transformation as the world begins to emerge from the pandemic.
  • The impact of COVID-19 will continue to be felt across all of our businesses for the foreseeable future. However, the Half Year results show early signs of a return to growth as our businesses and the societies we operate in come to terms with evolving rules and restrictions.
  • We have seen growing insurance portfolios in many of our markets, increased activity in our health provision businesses, and improving occupancy rates in aged care.
  • There are major shifts in customer expectations and engagement, particularly in digital healthcare. We have refreshed our plans and ambition and launched a new strategy to address these changes. Our focus is on embedding this strategy and leveraging our strengths while we transform Bupa.

Iñaki Ereño, Group CEO, commented:

“These results reflect Bupa’s resilience and how well our teams have served our customers as our businesses navigate the pandemic. Although restrictions are generally being lifted around the world, we remain vigilant as the pandemic is not yet over.”

“Looking ahead, I believe that we must pursue growth from faster transformation, leveraging the solid platform we have developed; we must run and change. We are now embedding our ambitious new strategy which will position Bupa to satisfy major shifts in customer expectations and engagement with healthcare.”

Market performance (all at CER)

  • Australia and New Zealand: Revenue increased by 6% to £2,549m largely due to strong customer retention and the 2020 premium rate deferral in health insurance, and improved customer volumes in our health provision business. Underlying profit increased to £132m, reflecting stronger health provision business performance, reduced losses in aged care and an improved result in health insurance.
  • Europe and Latin America: Revenue grew by 14% to £2,016m and underlying profit was broadly flat at £68m as growth in our insurance portfolio, improved health provision and aged care results, were offset by increased insurance claims following the disruption to supply seen in the first half of 2020.
  • Bupa Global and UK: Revenue was up 9% to £1,660m. This was driven by higher health provision customer volumes; and the impact of the provision for the pledge we made to pass back any exceptional financial benefit ultimately arising from the pandemic to eligible customers (UK return of premium commitment) being lower than it was during the first half of 2020. Underlying profit was down 59% to £9m, as improved dental results were more than offset by higher year-on-year claims in Bupa Global, our International Private Medical Insurance (IPMI) business.
  • Other businesses: Revenue was up 5% to £232m with higher revenue in our Health Services business in Hong Kong SAR. Underlying profit was down 16% to £26m predominantly reflecting the ongoing COVID-19 impacts on our associate business in India.

Financial position

  • Solvency II capital coverage ratio of 163% (FY 2020: 160%).
  • Leverage is 31.1% (FY 2020: 32.4%) when including IFRS 16 leases as liabilities. Excluding these liabilities, the leverage ratio is 24.1% (FY 2020: 25.3%).
  • Net cash generated from operating activities was £440m, down £403m on prior year (2020: £843m) reflecting the delay in claims outflows in the insurance businesses in 2020 partly offset by the return towards more normal trading levels across provision and insurance businesses.

New strategy – key points

  • We have refreshed Bupa’s purpose to be: “helping people live longer, healthier, happier lives and making a better world”.
  • We have introduced our ambition “to be the world’s most customer-centric healthcare company”.
  • We have refreshed our values so that they are aligned to our purpose, ambition and strategy. Together with their supporting statements, these are:
    • Brave: make new possibilities happen
    • Caring: act with empathy and respect
    • Responsible: own your decisions and actions
  • This is supported by 3 ambitious KPIs to measure progress against achieving our purpose and ambition:
    • 40% of customer care touchpoints owned by Bupa
    • 60% active digital customers
    • NPS scores of 80
  • We will achieve this ambition through 6 strategic pillars of: Customer; Growth; Transformation and Sustainability, enabled by focusing on Data and an Agile Culture.
  • This 3x6 Strategy will drive Bupa’s transformation.

Other highlights

  • We announced the appointment of James Lenton as Chief Financial Officer (CFO) and he is due to join Bupa in September 2021.
  • We committed to the Science Based Targets Initiative to reduce our carbon emissions.
  • With effect from 1 July, Bupa Hong Kong has been incorporated into the Australia and New Zealand Market Unit to form Bupa Asia Pacific. Also, from the same date, our associate business in India, Max Bupa, is being rebranded Niva Bupa and will be overseen by the Bupa Global and UK Market Unit.

Read the full Bupa Group 2021 half year financial results statement here


1 Revenues from associate businesses are excluded from reported figures. Customer numbers and economic share of post-tax profits from our associate businesses are included.

2 Balances have been restated for a gross up between other revenue and financial expense (included within central expenses and net interest margin) in relation to the remeasurement of imputed revenue and interest in respect of interest-free refundable accommodation deposits received by the Group as payment for aged care units in Bupa Villages and Aged Care - Australia. Refer to Note 1.4 for further details.

Underlying profit is a non-GAAP financial measure. This means it is not comparable to other companies. Underlying profit reflects our trading performance and excludes a number of items included in statutory profit before taxation, to facilitate year-on-year comparison. These items include impairment of intangible assets and goodwill arising on business combinations, as well as market movements such as gains or losses on foreign exchange, on return-seeking assets, on property revaluations and other material items not considered part of trading performance. A reconciliation to statutory profit before taxation can be found in the notes to the Condensed Consolidated Financial Statements.

The 2021 Solvency II capital coverage ratio is an estimate and unaudited.

Lloyd’s Reports Strong 2021 Half Year Results With £1.4bn Profit And 92.2% Combined Ratio

Lloyd’s announced an aggregated profit of £1.4bn for the first half of 2021 (HY 2020: £0.4bn loss), driven by a substantially improved underwriting result of £1bn.

Gross written premiums increased to £20.5bn (HY 2020: £20.0bn) due to an increase in premium rates, high customer retention and new growth for the first time in four years.

Premium rates increased by 9.9%, continuing the trend of 15 consecutive quarters of positive rate movement.

The combined ratio of 92.2% (HY 2020: 110.4% and 97.0% excluding COVID-19 claims for FY 2020) is a solid improvement with a 4.8 percentage point reduction on the previous year, excluding COVID-19. These results demonstrate the substantial turnaround of Lloyd’s profitability and performance.

Lloyd’s continued to provide significant support to its customers around the world, paying £9.4bn of claims, including to customers impacted by COVID-19 where 80% of the claims notified to date have been paid.

Improvements to the combined ratio have been driven by notable reductions to both the attritional loss ratio and the expense ratio. The attritional loss ratio of 50.5% (HY 2020: 52.6%), is a 2.1 percentage point reduction from the ratio reported for the first six months of 2020. The expense ratio of 35.8% (HY 2020: 37.7%) is a 1.9 percentage point improvement, and 3.7 percentage points improvement since 2017. The reduction in operating expenses remains a focus of Lloyd’s digital transformation programme.

Lloyd’s maintains strong capital and solvency positions, with net resources increasing by £2.6bn to £36.5bn, reinforcing the exceptional strength of Lloyd’s balance sheet with central solvency and market solvency ratios of 218% and 170% respectively (FY: 2020 209% and 147%).

John Neal, Lloyd’s CEO, said: “In an uncertain world Lloyd’s remains acutely focused on supporting our customers when they need us, and in the first half of 2021 we have paid out nearly £10bn in claims to help the recovery of businesses and economies globally.

“Against this backdrop, Lloyd’s has successfully repositioned the market for sustainable, profitable growth as evidenced in this strong set of financial results. I am encouraged to see that market performance has improved as a result of our ongoing remediation efforts. This, as well as our exceptionally strong balance sheet, brings Lloyd’s performance in line with our global peer group. 

“Alongside performance, we are making great strides on all our strategic priorities which focus on improving the culture in the market, the Future at Lloyd’s digital transformation, and sustainability, climate and inclusion which underpin our purpose.”

The key figures reported in Lloyd’s 2021 Half Year Results are:

  • Gross written premiums of £20.5bn (HY 2020: £20.0bn)
  • Profit before tax of £1.4bn (HY 2020: loss of £0.4bn)
  • Underwriting profit £1.0bn of (HY 2020: loss of £1.3bn)
  • Combined ratio of 92.2% (HY 2020: 110.4%)
  • Underlying combined ratio of 85.4% (HY 2020: 89.8%)
  • Attritional loss ratio of 50.5% (HY 2020: 52.6%)
  • Net investment income of £0.6bn, 0.8% return (HY 2020: £0.9bn, 1.2% return)
  • Net resources of £36.5bn (FY 2020: £33.9bn)
  • Central solvency ratio of 218% (FY 2020: 209%)


1. The Lloyd’s 2021 half-year results report is available at:
2. The Corporation committed a £15m package of support for charitable organisations responding to the pandemic.  
3. A combined ratio is a measure of an insurer’s underwriting profitability based on the ratio of net incurred claims plus net operating expenses to net earned premiums. A combined ratio of 100% is break even (before taking into account investment returns). A ratio less than 100% is an underwriting profit.
4. Central assets include the assets of the Central Fund and the other assets of the Corporation. In aggregate, the value of Lloyd’s central assets amounted to £3.1bn at 30 June 2021 (December 2020: £3.0bn). The Society financial statements are drawn up under IFRS (adopted pursuant to Regulation (EC) No. 1606/2002 as it applies in the European Union).
5. Lloyd’s strong financial strength ratings are A+ (Strong) stable outlook with Standard & Poor’s, A (Excellent) stable outlook with A.M. Best, AA- (Very Strong) with Fitch Ratings and AA- from Kroll Bond Rating Agency.
6. Members’ resources operate on a several basis and are only available to meet each member’s share of claims. Central assets are available at the Council’s discretion to meet the liabilities of any member on a mutual basis.
7. Foreign exchange rates may materially fluctuate from the rates prevailing at 30 June 2021 (£1 = US$1.38, £1 = €1.16). Premiums, claims and investment income are translated at the average exchange rate for the period to 31 December 2020 (£1 = US$1.39, £1 = €1.15.
8. For further detail on any forward-looking statements please refer to the 2021 Half Year Results
9. Blueprint Two is the second phase of Lloyd’s Future at Lloyd’s strategy and details the digital-led change and execution plan which will transform the way in which Lloyd’s operates. To read the full Blueprint Two report visit our Future at Lloyd’s hub here:

Bupa UK Insurance Agrees New Three-Year Contract With Circle Health Group, Owner Of BMI

Bupa UK Insurance and Circle Health Group, Britain’s largest network of private hospitals, are pleased to announce that they will continue to work together to deliver care to customers with a new three-year contract through to January 2024.

This new contract offers customers a quality healthcare experience at Circle and BMI-branded facilities during this period and will deliver long-term value through sustainable pricing.

The agreement reflects the strong working relationship between Circle and Bupa, with the partners agreeing upon a number of areas to explore the development, innovation and improvement of services for customers.

This includes enhancing the customer journey through streamlined consultant booking processes, rolling out key Bupa specialist care centres for oncology, and exploring pathway management for MSK, cardiology and skin cancer.

Circle owns over 50 hospitals in the UK and offers over 500 different treatments across more than 60 specialities, with centres of excellence in spinal, orthopaedic, neurological, cardiac and cancer care. Circle’s facilities provide wide geographic coverage across the UK, including a wide footprint in Scotland.

Circle is committed to a faster, digital-first booking experience through deep integration with Bupa systems and to innovation by creating new digital technologies and experiences to help patients.

Alex Perry, CEO, Bupa UK Insurance said: “We’re delighted to extend our contract with Circle.Our priority is ensuring our customers have convenient access to quality, affordable healthcare services and that they have a great experience when using their health insurance. This new chapter in Circle and Bupa’s relationship will help further these priorities and is a great example of insurer and hospital provider working together to deliver the best for our customers.”

Paolo Pieri, CEO of Circle Health Group said: “We are proud to be extending our valued partnership with Bupa. After our recent purchase of BMI Healthcare, we’re committed to becoming the most technology-enabled healthcare provider in the country. This year alone we are investing £100m in the latest equipment, technology and infrastructure and to ensure we continue to give patients the best possible hospital experience, with the highest quality and best technology at the core of our offerings.”


European Air Ambulance Announce Their Challenger 605 Is Ready To Fly

European Air Ambulance (EAA) has announced that their new aircraft – the larger, longer-range Challenger 605 – is ready to fly!

The CL-605, a major investment in their fleet that gives EAA greater aeromedical capabilities worldwide, has arrived at their state-of-the-art headquarters at Luxembourg Airport, and is now fully operational.

All certificates and insurances are in place and the EAA 24/7/365 Mission Control Centre team are beginning to schedule worldwide repatriations.

The aircraft’s interior has been adapted into a dedicated air ambulance with full ICU-in-transit capability. The standard medical team is composed of one expert physician and one specialist flight nurse and we are able to have up to four accompanying passengers.

There is a private lavatory and a separate luggage compartment, with enough room for the luggage of both patients and passengers.

It has a satellite telecommunication system and high speed broadband internet so that the crew can stay in permanent contact with the Control Centre and the client.

The aircraft is available for use by all existing and potential EAA clients around the world, and offers significant advantages to those who specifically need longer range flight options and those operating globally.

Clients can directly request the new aircraft for a mission; or they can submit a general enquiry and the Control Centre dispatcher will recommend the more suitable aircraft depending on the nature of the mission, with a full explanation of the reasons, and costings.

To request a quote, contact the EAA multi-lingual Control Centre 24/7:

Tel: +352 26 26 00

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Pacific Prime Launches The State Of Health Insurance Report 2020-2021

Pacific Prime has released the fourth edition of their annual State of Health Insurance Report.

Taking a deep dive into the International Private Medical Insurance (IPMI) space, the report gathers insight from key industry leaders such as Julian Mengual, CEO - South East Asia & Regional Health Solutions at Cigna, and Andrew Merrilees, General Manager at Bupa Hong Kong, to act as a one-stop resource for individuals and corporates alike. In particular, the report explores the implications for HR teams and their employee benefits offerings.

With the world still reeling from the impacts of the COVID-19 pandemic, the State of Health Insurance Report 2020-2021 explores delayed medical treatments, rising mental health concerns, and tightening budgets, amongst others. It also uncovers technological innovation in the healthcare and health insurance space to tackle some of the challenges posed by the pandemic. Against the backdrop of these overarching trends, the report combines insight from their in-house employee benefits experts and insurance partners like Cigna and Bupa Hong Kong to give readers a nuanced understanding of where the sector is headed.

Neil Raymond, Founder and CEO at Pacific Prime, said, “I’m very excited to say that Pacific Prime has released yet another fantastic insurance resource. During these unprecedented times, the State of Health Insurance Report offers much-needed clarity on the ever-changing health insurance landscape.”

To facilitate digestible reading, the report is divided into two main sections:

  • Changes and trends shaping the global health insurance industry:
    • Insurers and clients continue to cope with the financial impact of COVID-19

    • Major healthcare trends and challenges

    • Impact of COVID-19 on the insurance industry

    • Changing consumer needs and expectations for insurtech, including the ability to personalize their benefits selections via flex benefits

  • Regional health insurance trends across five continents, including in-depth analysis for the locations where Pacific Prime has a presence in:
    • Hong Kong, China, Singapore, Thailand, the UAE, the UK, Mexico, and the USA.

Download the free report for a complete look at the findings.

RELATED READING: International Health Insurance 2021

AXA Has Completed The Sale Of Its Insurance Operations In The Gulf Region*

AXA has announced that it has completed the sale of its 50% shareholding in AXA Gulf and its 34% shareholding in AXA Cooperative Insurance Company (in Saudi Arabia) to Gulf Insurance Group, for a cash consideration of USD 264 million (or Euro 222 million*).

The sale of AXA’s 28% shareholding in AXA Green Crescent Insurance Company (in UAE), representing cash consideration of USD 5 million (or Euro 4 million*), has received required regulatory approvals and is also expected to close shortly.

(*) - please download document for full reference

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