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iPMI Magazine

International Private Medical Insurance Magazine (iPMIM) is the ultimate Health and Medical Insurance Digital Media serving expatriate, corporate, health and travel insurance markets. Due to the nomadic nature of the international healthcare industry iPMI Magazine is an internet based news service, for worldwide healthcare professionals, who need to understand the impacts of healthcare and insurance policy, regulatory, and legislative developments. Combined with in depth health insurance industry analysis, best-in-class health insurance industry data, and exclusive, C-Suite Executive health insurance interviews and round tables, iPMI Magazine bridges an information gap between healthcare payor, provider and patient. Written by the health and medical insurance industry, for the health and medical insurance industry, iPMIM is supported and designed by leading international medical insurance companies and service providers.

Website URL: http://ipmimagazine.com

International Private Medical Insurance Magazine Provider Network Directory February 2023

The February 2023 edition of the International Private Medical Insurance Magazine Provider Network Directory, is out now, featuring over 80 pages of international private medical insurance and medical assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks.

The international medical insurance network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

CLICK HERE TO DOWNLOAD THE IPMI MAGAZINE PROVIDER NETWORK IN PDF FORMAT

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Provider Network Members 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link.

To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

CLICK HERE TO DOWNLOAD THE IPMI MAGAZINE PROVIDER NETWORK IN PDF FORMAT

 

International Private Medical Insurance Magazine Provider Network Directory January 2023

The January 2023 edition of the International Private Medical Insurance Magazine Provider Network Directory, is out now, featuring over 80 pages of international private medical insurance and medical assistance company intelligence.

The iPMI Magazine network consists of a wide range of leading international medical payors and service providers, on call, 24/7 to assist you manage worldwide medical risks.

The international medical insurance network covers all sectors of the global medical insurance business, and you can use the directory to source new partners and service providers. Simply use the the contact details within the network directory to connect with new partners and customers. 

The IPMI market use the iPMI Magazine Provider Network Directory to source the best information and data on international private medical insurance payors and providers. They may be searching for a new partner, looking for a contact number of a current provider, or researching the payor and provider market for future cross border network development.

CLICK HERE TO DOWNLOAD THE IPMI MAGAZINE PROVIDER NETWORK IN PDF FORMAT

Classifications include: IPMI, Assistance, Air Ambulance, Cost Containment And Claims Management, Funeral Directors, Ground Ambulance, Healthcare Insurance Management and Pharmacy Benefits Management.

Current Provider Network Members 

Click a company name below to visit their micro web site on iPMIM and learn more or download the brand new e-directory using the above link. To add your business to the e-directory and launch a micro website please write to David Bond, CIO, iPMIM on ipmi[at]ipmimagazine.com

PAYORS AND PROVIDERS IN FOCUS:

IPMI

ASSISTANCE

AIR AMBULANCE

COST CONTAINMENT AND CLAIMS MANAGEMENT

FUNERAL DIRECTORS

INSURANCE TECHNOLOGY

CLICK HERE TO DOWNLOAD THE IPMI MAGAZINE PROVIDER NETWORK IN PDF FORMAT

 

Introducing Global Healthcare Cost Management Enhancements

New Frontier Group, a cost management leader in global healthcare for over 20 years, announced several product enhancements that solidify their continued commitment to industry transformation.

New Frontier Group has ramped investments and focused product development since 2020 with a future-looking lens on expanded global travel and changing international healthcare needs. Moving into 2023, the company continues to integrate enhancements that strengthen the company’s market position. 

Enhanced solutions being rolled out include digital advancements that expedite accurate payments and new forms of provider reimbursements to expand savings including:

  • Expedited claims payment through auto-adjudication technology
  • Value-based care programs through expanded, integrated provider relations
  • Fully coordinated care with global telehealth services

These solutions have been fully integrated with their existing product suite including:

  • Worldwide cost management specialization
  • White glove global Rx service, distribution, and delivery
  • Tailored worldwide arbitration
  • Personalized patient care coordination

“We pride ourselves in ‘Always There, Global Healthcare’ by continuing to work closely with our provider, pharmacy, assistance company, and insurance partners who are leading the way in the market.” stated Gitte Bach CEO of New Frontier Group. “We are proud to serve industry leaders such as Charles Taylor Assistance, Trawick International, VIRSAG, and Global Benefits Group plus many others. We have built partnerships with leading providers as well such as Aetna, United, First Health and others across the world to best serve this market in the collective. The pandemic did not slow our growth - it fueled our resources to build, build, build and prepare for the future. It is our teams focus on the future and never settling with the status quo that gives us our loyal and long-standing client base.”

“We have a great partnership with New Frontier Group, stated Jody Baker, Chief Executive at Charles Taylor Assistance, one of NFG’s many long-time clients. They always work with us to build a better system to support our continuous growth initiatives. Their service offering helps us bring the best programs to our members. Not only are they a stable force in this market, but they also stay up to date and look ahead with a focus on making the system work better for everyone.”

About New Frontier Group 

New Frontier Group is a global cost management leader.  The company is a woman business enterprise unrivaled for the range of solutions in international healthcare management and unbeatable in their hallmark customer and claim service. They are a front-line outsourcing partner and advocate for clients handling diverse healthcare travel portfolios.

AIG Announces Leadership Changes

American International Group (NYSE: AIG) has announced that it terminated Mark Lyons from his position as AIG’s Interim Chief Financial Officer and Executive Vice President, Global Chief Actuary and Head of Portfolio Management after the Company became aware that he violated his confidentiality/non-disclosure obligations to the Company.

These violations were unrelated to the Company’s financial statements, financial reporting generally and related disclosure controls and procedures, or reserves. In recognition of Mr. Lyons’ contributions to AIG since he joined the Company in 2018, the Company entered into a settlement agreement with Mr. Lyons.

Sabra Purtill has been named AIG’s Interim Chief Financial Officer and Turab Hussain has been named AIG’s Interim Global Chief Actuary.

Ms. Purtill previously served as Chief Investment Officer of Corebridge Financial. Prior to that, she was AIG’s Executive Vice President and Chief Risk Officer and Deputy Chief Financial Officer. Before joining AIG, Ms. Purtill held senior leadership roles in Finance and Investor Relations at The Hartford Financial Services Group, Inc., Assured Guaranty Ltd. and ACE Limited (now Chubb Limited).

Mr. Hussain previously served as AIG’s Chief Risk Officer, General Insurance. Before joining AIG, he was Chief Risk and Actuarial Officer at PartnerRe, Chief Insurance Risk Officer at The Hartford Financial Services Group and also held senior actuarial and underwriting roles at The Hartford, Arch Insurance Group and American Reinsurance.

Healix International Opens Vancouver Office in Response to Growing Demand for Crisis and Security Risk Management Services

Healix International, the global provider of security, travel and medical risk management and assistance services, has announced the opening of its new office in Vancouver, British Colombia. The move comes in response to growing demand for its crisis, security, and risk management services.

Vancouver was chosen as the most strategic, practical, and advantageous location for a new office, as it provides access to clients that are already based there, as well as ease of travel to the U.S. The city’s world-class universities also provide a talent pool for recruitment for Healix’s growing team.

Charlie Butcher, CEO at Healix International, commented “Given the volatility seen in 2022, it’s clear that the services we provide are extremely important to businesses around the world. We already provide support to clients in North America and have teams based in multiple locations across the U.S., but the operational side was always run from the UK, Singapore, South Africa, or New Zealand. Opening the first operational location in the region will mean we can deliver even better services by working with clients more closely on a day-to-day basis. From a business perspective, it also provides a fantastic opportunity to expand further with more services to come later down the line.

“With the opportunity to work with multiple reputable universities and have access to such a wide talent pool, Vancouver was a natural choice and we’re looking forward to seeing the success of the team in 2023.”

Genki Launches Genki World Resident: International Health Insurance for Digital Nomads

Genki, the health and insurtech startup focused on digital nomads, is proud to announce Genki World Resident, an innovative international health insurance plan designed specifically for long-term digital nomads and nomad families.

Genki World Resident is a comprehensive health insurance plan that covers the cost of medically necessary treatment and preventive care around the world. It is available to people of all ages and from any country, regardless of citizenship or residence.

“With Genki World Resident, digital nomads no longer have to choose between traveling the world and taking great care of their health.” said Neville A Mehra, Co-founder of Genki.

Genki World Resident includes health, vision, and dental coverage, as well as cover for prenatal care & childbirth, alternative treatments (such as homeopathy and osteopathy), chiropractic care, physiotherapy, and much more.

World Resident members can receive care at any locally-licensed healthcare provider in any country in the world, with no maximum benefit limit for medical treatment.

In addition, Genki World Resident comes with telemedicine access and a 24/7 emergency assistance hotline, who can arrange direct billing with any hospital.

Substantial Sustainable Savings Requires Managing Treatments Not Claims

Forward

According to the Rx industry, global spending on medicine continues to grow. In 2021, approximately 1.42 trillion U.S. dollars had been spent on medications, up from just 887 billion U.S. dollars in 2010. That number is expected to increase to nearly 1.8 trillion by the year 2026.

The total spend on medications has increased everywhere globally however, the United States takes the lead and is expected to remain the top country for total medication spend through 2026. US industry analysts suggest that $250B of these costs, in the last year, come from medication non-adherence. Claim costs are extremely high and could be much higher if the patient does not take the medication properly. Negative drug interactions cost lots of dollars as well as human lives and no one is monitoring Rx interactions. This article focuses on the collaborations needed to move into the digital age of care that crosses borders.

New Frontier has engaged with US and worldwide Rx industry experts to create a series of 5 Always There Global Rx Care articles highlighting the importance driving innovation into the modern global economy to achieve Whole Person Health through Whole System Health.

About the Authors

All five articles in this series were co-authored by three influential representatives and experts in the global healthcare industry:

Gitte Bach, President and CEO of New Frontier Group. After gaining extensive experience in international insurance and assistance through her initial years at IHI Denmark, Gitte founded New Frontier Group in 2002. Since its inception 20 years ago, New Frontier Group has been a market disruptor and innovator in the global cost management industry, being a pioneer that provides unparalleled cost management, claims administration, pharmacy solutions, telehealth, and assistance services to their clients worldwide. Gitte is passionate about customer service and innovation and holds a B.A. in Economics from Copenhagen Business School and a B.A. in Languages from Aarhus School of Business.

John Frick, Registered Pharmacist and CEO at Innovative Pharmaceutical Services. John is an industry leader for over 35 years in all aspects of pharmaceutical care. He is an accomplished healthcare professional offering comprehensive knowledge of specialty niche markets relative to the pharmacy and home health care professions, long term care, hospice and beyond. John is focused on projects differentiating themselves from the mediocrities of the industry and is the Chairman of the Board for the New Frontier Group Advisory Board where he assists in developing global Rx strategies focused on superior concierge, expert solutions for the global market.

Johan Porto, Cofounder of PharmCare Services. Prior to co-founding PharmCare Services (PCS), the first International Pharmacy Benefit Manager (iPBM) specialized in the international health insurers industry, managed various specialty pharmacy-related businesses for the private sector which developed the experience that has been a key element for the PCS global strategic planning and cost-containment initiatives that drives many aspects of the customer engagement and business development strategies provided to its clients. PCS is the first International Pharmacy Benefit Manager with an extensive national and international network of retail and specialty pharmacies, authorized distributors and manufacturing partners bringing the highest standards in HealthCare and modern customized cost optimization planning to the IPMIs and travel industry.

Key Trends to Sustainable Savings Success

High Value Health is Whole Person Health. Medication adherence is a complex and multi-stakeholder issue with significant financial consequences. To get to a sustainable savings business model, an integrated medical and global Rx program is required. Many organizations are aware of this phenomenon and are seeking solutions that go beyond managing one claim at a time. Organizations managing a sustainable savings model are focused on the whole person.

Global patients require professionals managing their care regardless of where they are in the world, and it doesn’t stop at the border. Global patients need a team of professionals following them, so that no matter where they are, they have access to and knowledge of the medications that their doctor has prescribed. Overall, payers need to know that someone is checking the Rx, monitoring the Rx interactions and looking out for medication fraud.

However, there has been a mentality shift in global organizations to change. The numbers prove the current system is not working and waste is increasing annually. The original approach of focusing only on the lowest possible drug cost, on a claim by claim basis, is now being redesigned and reevaluated.

So how are innovators in the space making changes?

First, innovators are focusing on plan design and connecting with the partner that can assist them in sharing their appropriate data. Instead of just increasing the price of insurance policies, global companies are designing the right strategies so that increased costs in healthcare are bearable. In addition, they’re designing strategies that better the health of the global population and make it easier to receive more individualized services. Outside of COVID-19 coverage modifications, it has been years since there have been any substantial changes in the way policies have been designed. Now, organizations are crunching numbers and finding innovative ways to become the leader of the future without raising prices. The change that each payer needs is different depending on what they are trying to achieve and cover. There is no “one size fits all” plan design, and each individual payer must complete an analysis based on their data. Naturally, it is of the utmost importance to work with the right partner in this quest.

Second, organizations are adding individualized concierge, red carpet, and white glove services for their clients. The cost it takes to do this work behind the scenes is well worth the effort in terms of cost reductions and patient health. Now, organizations are coordinating in detail with patients, providers, payers, and pharmacies via an omnichannel approach (text, talk, email, facetime, telehealth, etc.), and the outcomes are showing tremendous results. In addition, today’s generation is very comfortable with technology and they are expressing new preferences on where and how they seek care. Direct to consumer care can be fully integrated with pharmacies and providers virtually, and can drive down the costs of interactions and customization for patients and payers.

Lastly, global innovators are working with pharmacy programs whose staff are well positioned to spot if global patients are falling through the cracks. These staff members may see prescriptions coming through from multiple providers and may also have more frequent touchpoints with a patient than other providers. For example, patients receiving prescriptions from more than one provider may be prescribed duplicate or conflicting medications. The pharmacy program within an insurance plan and with New Frontier Group as the conduit is in charge of managing the dispensing of the patient’s prescriptions and may be the only touchpoint with full visibility into the patient’s treatments. Overall, these organizations are helping to analyze data and drill down the impacts for the payers. The best way forward is to move to the only sustainable savings solution focused on High Value Health which is created by Whole Person Health. Allow us to help you get there!

About New Frontier Group's Global Pharmacy Program

Choosing New Frontier Group for your pharmacy solutions provides a global pharmacy concierge program with benefits such as:

  1. Exclusive medication management with hands on patient care
  2. Pharmacy solutions combined with medical and telehealth services
  3. Direct engagement with providers to obtain essential medications at time of service
  4. No burden of logistics or financial barriers for patients and no out of pocket costs
  5. Needed medications are shipped to home country and after care is coordinated
  6. White glove, cross border service is focused on medication adherence

New Frontier Group’s pharmacy solutions is an exclusive medication management program that merges hands-on patient care services with concierge medical services that crosses borders.

Our global pharmacy solution includes a review of existing data and the development of a strategy to increase patient medication adherence by removing communication gaps, defragmenting the system, and relieving the burden of logistics and financial barriers. Patients do not have to seek out pharmacy services in a foreign country, because New Frontier Group handles all of the details for them from point of care to travel home. Our superior concierge solution reduces hospital readmissions and ensures there is no out of pocket for members.

Medication Misadventures In Global Rx Care

Foreword

Patients deserve to have confidence in global healthcare delivery when they require medical treatment outside of their home country. Prescription drugs are an important part of most global treatment plans, and they should always be integrated with medical treatment. This article details the importance of a coordinated global Rx system.

New Frontier Group has engaged with Rx industry experts in the US and around the world to create a series of articles which highlight the forces driving innovation within the modern global healthcare economy. Our five-part series Always There, Global Rx Care outlines our quest to achieve Whole Person Health through Whole System Health.

About the Authors

The five articles in this series have been co-authored by three expert, influential representatives in the global healthcare industry:

Gitte Bach, President and CEO of New Frontier Group. Gitte holds a B.A. in Economics from Copenhagen Business School; a B.A. in Languages from Aarhus School of Business; and has always been passionate about customer service and innovation. After gaining extensive experience in international insurance and assistance through her initial years at IHI Denmark, Gitte founded New Frontier Group in 2002. Since its inception 20 years ago, New Frontier Group has been a market disruptor and an innovator in the global Cost Management industry. New Frontier Group has pioneered innovative strategies to provide unparalleled cost management, claims administration, pharmacy solutions, telehealth, and support services to their international clientele.

John Frick, Registered Pharmacist and CEO at Innovative Pharmaceutical Services.  John has been an industry leader for over 35 years in all aspects of pharmaceutical care. He is an accomplished healthcare professional offering comprehensive knowledge of specialty niche markets relative to pharmacy and home health care professions, long term care, hospice and beyond. John focuses on projects which differentiate themselves from the mediocrities of the industry. He is the Chairman of the New Frontier Group Advisory Board where he assists in developing global Rx strategies focused on superior concierge, expert solutions for the global market.

Johan Porto, Cofounder of PharmCare Services. Prior to co-founding PharmCare Services (PCS), the first International Pharmacy Benefit Manager (iPBM), Johan Porto specialized in the international health insurers industry, managed various specialty pharmacy-related businesses for the private sector which developed the experience that has been a key element for the PCS global strategic planning and cost-containment initiatives that drives many aspects of the customer engagement and business development strategies provided to its clients.

PCS is the first International Pharmacy Benefit Manager with an extensive national and international network of retail and specialty pharmacies, authorized distributors and manufacturing partners bringing the highest standards in HealthCare and modern customized cost optimization planning to the IPMIs and travel industry.

Medication Misadventures

Previous articles in our Always There, Global Rx Care series discussed global healthcare strategies to increase savings, enhance communication, and defragment care.

Substantial, Sustainable Savings (Article 1)
Defragment Care in Global Rx (Article 2)

In this article we examine two case studies that illustrate challenges in global Rx and discuss key elements which are critical to a coordinated Rx approach.

Case Study: The Orangutan Incident

New Frontier Group was managing a patient in Indochina who was attacked by an orangutan.

  • We coordinated the first rabies shot while the patient was still in the jungle.
  • We then needed to coordinate the final 3 injections over the next 14-days.
  • The patient was traveling from Indochina to Honolulu, Hawaii.
  • Our Rx experts knew rabies injections were NOT available in Hawaii because the state is free of rabies.
  • In order to get the proper medication to the patient, we coordinated with other US pharmacies, an international shipping carrier, and with a local Hawaiian hospital.
  • We kept regular communication with the patient to ensure that he received the needed injections.

This is not a typical global Rx case, but it does demonstrate the potential danger to a patient if Rx is not closely managed across borders.

Case Study: Not Well at Sea

New Frontier Group managed a patient from Norway who was a ship captain. He was forced to dock in Miami when he became extremely ill.

  • New Frontier Group arranged for the captain to be treated immediately in Miami.
  • The treating provider diagnosed the captain as diabetic.
  • He became insulin dependent within three days.
  • He was discharged and referred to a diabetes nurse educator.
  • New Frontier Group contacted the diabetes nurse educator and arranged for the proper medication to be prescribed and administered.
  • On the first day of his voyage back to Norway, we discovered that the treating hospital had not prescribed enough insulin.
  • There are several complex varieties of insulin, so we needed to make sure the captain had access to the correct medication.
  • We arranged for him to receive a 90-day supply that would provide him enough medication for his journey back to Norway.
  • We remained in constant contact with the captain until his care was transferred to a provider in Norway.

When we manage global patients like this captain, we must always remain forward thinking. It is important to consider the length of the trip, medication needs and availability, and the transition of care when they return home.

Avoiding Medication Misadventures

These case studies illustrate how important coordination and communication is for global patients. It is evident that focusing on the cheapest drug per claim is not the right answer. Patients need customized care that eliminates barriers. Investing in a cohesive global Rx program ensures the best possible health outcomes and reduces patient emergencies and readmissions.

A few key elements are critical to a coordinated approach:

  • Comprehension of a patient's insurance benefits
  • Eliminating patient out-of-pocket costs
  • Understanding the whole person needs versus looking at singular claims
  • Ability to transport medications across borders
  • Identifying medication equivalents between nations to avoid prescription issues
  • Coordination between treating the provider and the follow-up provider
  • Consistent and thorough patient follow-up
  • Providing access to support in the patient’s first language
  • Ensuring patient understanding of medication, to include possible drug/dietary interactions.

These key elements drive the best Global Rx programs and ensure the best possible outcome at the lowest possible cost.

About New Frontier Group's Global Pharmacy Program

Choosing New Frontier Group for your pharmacy solutions provides a global pharmacy concierge program with benefits such as:

  1. Exclusive medication management with hands on patient care
  2. Pharmacy solutions combined with medical and telehealth services
  3. Direct engagement with providers to obtain essential medications at time of service
  4. No burden of logistics or financial barriers for patients and no out of pocket costs
  5. Needed medications are shipped to home country and after care is coordinated
  6. White glove, cross border service is focused on medication adherence

New Frontier Group’s pharmacy solutions are an exclusive medication management program which merges hands-on patient care services with top notch concierge medical services across international borders.

Our global pharmacy solutions include a constant review of existing data regarding development of medication via the removal of communication barriers; defragmentation of potential breakdowns in the medical system; and, relieving the burdens caused by logistical and financial barriers. Patients need not independently seek out pharmacy services in foreign countries as we manage all details from the initial point of care to the journey home. Our superior concierge solutions reduce hospital readmission, and provide dependable avoidance of out-of-pocket costs to our members.

 

Preparing For Changing Global Care

Foreword

The international insurance market has started to analyze data beyond revenue and utilization. Carriers are focused on indicators that help them understand the impact of the coverage and the programs they offer. As this shift occurs, there is an emphasis on linking medical and Rx care. This article shares challenges in harmonizing care across borders, collecting disparate data, and enhancing communication.

New Frontier Group has engaged with US and worldwide Rx industry experts to create a series of 5 Always There Global Rx Care articles, highlighting the importance of driving innovation into the modern global economy to achieve Whole Person Health through Whole System Health.

About the Authors

All five articles in this series were co-authored by three influential representatives and experts in the global healthcare industry:

Gitte Bach, President and CEO of New Frontier Group. After gaining extensive experience in international insurance and assistance through her initial years at IHI Denmark, Gitte founded New Frontier Group in 2002. Since its inception 20 years ago, New Frontier Group has been a market disruptor and innovator in the global cost management industry, being a pioneer that provides unparalleled cost management, claims administration, pharmacy solutions, telehealth, and assistance services to their clients worldwide. Gitte is passionate about customer service and innovation and holds a B.A. in Economics from Copenhagen Business School and a B.A. in Languages from Aarhus School of Business.

John Frick, Registered Pharmacist and CEO at Innovative Pharmaceutical Services. John is an industry leader for over 35 years in all aspects of pharmaceutical care. He is an accomplished healthcare professional offering comprehensive knowledge of specialty niche markets relative to the pharmacy and home health care professions, long term care, hospice and beyond. John is focused on projects differentiating themselves from the mediocrities of the industry and is the Chairman of the Board for the New Frontier Group Advisory Board where he assists in developing global Rx strategies focused on superior concierge, expert solutions for the global market.

Johan Porto, Cofounder of PharmCare Services. Prior to co-founding PharmCare Services (PCS), the first International Pharmacy Benefit Manager (iPBM) specialized in the international health insurers industry, managed various specialty pharmacy-related businesses for the private sector which developed the experience that has been a key element for the PCS global strategic planning and cost-containment initiatives that drives many aspects of the customer engagement and business development strategies provided to its clients. PCS is the first International Pharmacy Benefit Manager with an extensive national and international network of retail and specialty pharmacies, authorized distributors and manufacturing partners bringing the highest standards in HealthCare and modern customized cost optimization planning to the IPMIs and travel industry

Changing Global Healthcare

Previous articles in our Always There, Global Rx Care series share information on the intricacies of specialized global Rx and how the landscape is changing. In addition, we detailed how to integrate and coordinate medication across borders.

Substantial, Sustainable Savings (Article 1)
Defragment Care in Global Rx (Article 2)
Medication Misadventures (Article 3)

In this article, we take a deeper dive into what is needed for the international market to move from a per claim system to a whole person system.

Global healthcare organizations realize they need to move from a transactional healthcare model to a value-based model. Countries across the world are adopting various forms of value-based care, and now it is time for cross-border care to do the same. A whole patient view is crucial to addressing and treating the global population in a holistic way, but the challenges lie in how to get there.

The US healthcare model is focused on shifting care from volume to value, and there are things the global healthcare industry can learn. We have identified four factors that international insurance programs can adopt to begin the shift to whole person care:

  1. Stakeholder Goal Alignment:  All entities who manage global patient data (brokers, payers, providers, pharmacies, administrators, case managers) need to align on a common goal of coordinated care across the value chain. The end goal should be a shared vision and purpose for all the entities involved with a complete understanding of the challenges unique to each party.
  2. A Successful and Proven Design:  A value-based care system has a program design. There is an infrastructure which allows collaboration among stakeholders in the patient ecosystem. Global healthcare stakeholders should all have input into the design of a value-based program.
  3. Access to Decision Support Data: For global healthcare programs to succeed in value-based care they need access to shared data. Medical and Rx programs that work with brokers, providers, case managers, and carriers can play a large role in improving the quality and integration of data.
  4. Program Design Delivery:  Well-organized protocols for initiating, planning, controlling, and monitoring value-based care are needed. Strategic decisions will need to be made, and key performance indicators will need to be identified. Performance will need to be evaluated and shared so a value-based system can evolve.

Stakeholder coordination can contribute to a value-based program which makes an impact on rising medical and Rx costs. Downstream costs are reduced when there are fewer unnecessary doctor visits, including emergency services. The goal is not reducing patient care, but treating the whole patient to prevent further health issues. Check out the details on how we avoided medication misadventures in the last article in our series. In that case, there was additional care coordination to manage a whole patient, but the result was avoiding high costs and even death. Innovative thinking and global collaboration is what will continue to promote positive patient outcomes. Overall, it is a crucial model for treating the whole person and not just each claim.

About New Frontier Group’s Global Pharmacy Program

Choosing New Frontier Group for your pharmacy solutions provides a global pharmacy concierge program with benefits such as:

  1. Exclusive medication management with hands on patient care
  2. Pharmacy solutions combined with medical and telehealth services
  3. Direct engagement with providers to obtain essential medications at time of service
  4. No burden of logistics or financial barriers for patients and no out of pocket costs
  5. Needed medications are shipped to home country and after care is coordinated
  6. White glove, cross border service is focused on medication adherence

New Frontier Group’s pharmacy solutions is an exclusive medication management program that merges hands-on patient care services with concierge medical services that crosses borders.

Our global pharmacy solution includes a review of existing data and the development of a strategy to increase patient medication adherence by removing communication gaps, defragmenting the system, simplifying logistics and relieving the burden of financial barriers. Patients do not have to seek out pharmacy services in a foreign place because we handle all of the details for them from point of care to travel home. Our superior concierge solution reduces hospital readmission and ensures there is no out of pocket expense for members.

 

Passenger Recovery Continues in November

Total traffic in November 2022 (measured in revenue passenger kilometers or RPKs) rose 41.3% compared to November 2021. Globally, traffic is now at 75.3% of November 2019 levels.

International traffic rose 85.2% versus November 2021. The Asia-Pacific continued to report the strongest year-over-year results with all regions showing improvement compared to the prior year. November 2022 international RPKs reached 73.7% of November 2019 levels.

Domestic traffic for November 2022 was up 3.4% compared to November 2021 with travel restrictions in China continuing to dampen the global result. Total November 2022 domestic traffic was at 77.7% of the November 2019 level.

“Traffic results in November reinforce that consumers are thoroughly enjoying the freedom to travel. Unfortunately, the reactions to China’s reopening of international travel in January reminds us that many governments are still playing science politics when it comes to COVID-19 and travel. Epidemiologists, the European Centre for Disease Prevention and Control and others have said that the reintroduction of testing for travelers from China can do little to contain a virus that is already present around the world. And China’s objections to these policy measures are compromised by their own pre-departure testing requirements for people traveling to China. Governments should focus on using available tools to manage COVID-19 effectively—including improved therapeutics and vaccinations—rather than repeating policies that have failed time and again over the last three years,” said Willie Walsh, IATA’s Director General.

AIR PASSENGER MARKET
DETAIL- NOVEMBER 2022

WORLD SHARE​1 RPK ASK PLF(%-PT)​2 PLF (LEVEL)​3
Total Market
100%
41.3%
23.8%
10.0%
80.8%
Africa
1.9%
84.5%
51.7%
13.3%
74.8%
Asia Pacific
27.5%
68.4%
31.3%
17.0%
77.0%
Europe
25.0%
37.0%
19.6%
10.6%
83.8%
Latin America
6.5%
27.8%
27.6%
0.2%
82.0%
Middle East
6.6%
77.9%
41.3%
15.9%
77.5%
North America
32.6%
19.6%
13.3%
4.4%
83.2%

1) % of industry RPKs in 2021    2) Year-on-year change in load factor    3) Load Factor Level 

International Passenger Markets

Asia-Pacific airlines had a 373.9% rise in November traffic compared to November 2021, which was the strongest year-over-year rate among the regions. Capacity rose 159.2% and the load factor was up 35.9 percentage points to 79.2%.

European carriers’ November traffic climbed 45.3% versus November 2021. Capacity increased 25.1%, and load factor moved up 11.6 percentage points to 83.6%, highest among the regions.

Middle Eastern airlines saw an 84.6% traffic rise in November compared to November 2021. November capacity increased 45.4% versus the year-ago period, and load factor climbed 16.5 percentage points to 77.7%.

North American carriers experienced a 69.9% traffic rise in November versus the 2021 period. Capacity increased 45.5%, and load factor climbed 11.6 percentage points to 81.0%.

Latin American airlines’ November traffic rose 59.2% compared to the same month in 2021. November capacity climbed 55.6% and load factor increased 1.9 percentage points to 82.9%.

African airlines had an 83.5% rise in November RPKs versus a year ago. November 2022 capacity was up 48.4% and load factor climbed 14.2 percentage points to 74.3%, the lowest among regions.

Domestic Passenger Markets

NOVEMBER 2022
(% YEAR-ON-YEAR)

WORLD SHARE1 RPK ASK PLF (%-PT)​2 PLF (LEVEL)​3
Domestic
62.3%
3.4%
-3.1%
5.1%
80.7%
Domestic Australia
0.8%
190.0%
90.5%
29.0%
84.4%
Domestic Brazil
1.9%
5.1%
7.0%
-1.4%
80.9%
Domestic China P.R.
17.8%
-38.8%
-41.6%
-2.9%
64.0%
Domestic India
2.1%
11.1%
0.5%
8.4%
87.9%
Domestic Japan
1.1%
37.3%
17.7%
10.8%
75.5%
Domestic US
25.6%
5.0%
2.2%
2.3%
84.0%

1) % of industry RPKs in 2021    2) Year-on-year change in load factor    3) Load Factor Level 

Brazil’s domestic RPKs rose 5.1% in November compared to November 2021 and are now at 96.2% of 2019 levels.

US domestic traffic climbed 5.0% in November compared to November 2021, pushing it to 99% of the November 2019 level.

NOVEMBER 2022(% CH VS THE SAME MONTH IN 2019) WORLD SHARE1 RPK ASK PLF (%-PT)​2 PLF (LEVEL)​3
TOTAL MARKET
100.0%
-24.7%
-24.6%
-0.1%
80.8%
International
37.7%
-26.3%
-28.9%
0.7%
80.9%
Domestic
62.3%
-22.3%
-20.8%
-1.5%
80.7%

1) % of industry RPKs in 2021    2) Change in load factor vs same month in 2019    3) Load Factor Level 

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