Holidaymakers aged 50 and above are making nearly half of all leisure travel insurance claims, according to research from CEGA. But medical problems don't dominate their claims.
Mike Flippance, head of retail insurance services at CEGA, says, "Claims research is integral to CEGA's commitment to offer the very best customer service. By providing key information about policyholder behaviour by country and age, these findings enable us to anticipate and answer customers' needs, to promote insurers' understanding of customer trends and to take a proactive approach to product development. They also support our cost containment strategy."
CEGA's findings show that 46% of leisure travel insurance claims handled by the company in 2016 were made by the over-50's. But these older policyholders made fewer claims for medical expenses than their younger counterparts: 27% of claims from holidaymakers over 50 related to medical costs, compared to 31% from those under-50.
The other top causes of leisure travel claims from the over 50's in 2016 were holiday cancellation costs (38% of claims) and lost baggage or money (18%).
According to CEGA's findings, Spain produced more leisure travel insurance claims from the over 50's in 2016 than any other country (24%), followed by the US and France, which each produced nearly 8% of claims. In contrast, corporate travel claims from the over 50's during the same period were more evenly distributed across the top 3 countries of origin, with the US producing 13% of corporate claims, Spain 12% and France 7%. Just over 6% of both corporate and leisure claims from this age group originated in the UK.
CEGA's research also shows that age is no barrier to travel. Leisure travel claims came from all ages over 50 in 2016; the oldest claimant being a 96-year-old holidaymaker, who was injured after a fall in Spain.
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