For 30 years, WTP has taken care of corporate and leisure travellers across the globe with 24-hour emergency assistance. WTP is part of the Cover-More Group, which in 2017 became part of the Zurich Insurance Group.

In addition to support services for medical, travel and security emergencies, WTP educates and trains businesses to mitigate risks before their employees have even departed for their destination. WTP directly services business and scholastic travellers along with leisure travel insurers. Millions of travellers place their trust in WTP each year for any assistance across 200 countries. Emergency assistance can include medical evacuation, repatriation and mental health support.

In 2020, WTP completed the build of its new Brisbane Command Centre, bringing together a team of expert medical, security, logistical and case management personnel, designed to best support customers through every step of their journey. WTP has two Command Centres in Brisbane and Toronto, additional supporting Assistance Centres in Kuala Lumpur and London, as well as in Argentina through sister company Universal Assistance.